Users Voice for Josephjoseph

6% users rated Terrible
1% users rated Poor
0% users rated Average
2% users rated Very Good
90% users rated Excellent
Pie Chart Review Representation for Josephjoseph
Josephjoseph Overall rating
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User Interface
Quality

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Review article published on: 27 Feb 2019

Last updated by on 10 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 4.8 5 1.8 1.4 4.5 2.2
Oct 2022 4.7 5 2.8 1 4.7 1.4
Nov 2022 4.8 5 2 5 4.5 1.1
Dec 2022 5 5 5 2.2 5 5
Mar 2023 4.3 5 5 5 4.1 1.3
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Detailed Josephjoseph Review by

Introduction

Joseph Joseph is a popular brand that specializes in creating innovative, high-quality kitchenware and home organization products. Their website, josephjoseph.com, offers a comprehensive range of products that cater to every need of the modern kitchen. The website is user-friendly, and their products are delivered worldwide.

Pros and Cons

Pros:
  • Good quality and innovative kitchenware products
  • Worldwide delivery
  • Free shipping on orders over $50*
  • Free returns within the US
  • Secure payment options
  • Easy-to-navigate website
Cons:
  • High prices compared to other brands
  • Customer service is not available 24/7
  • Limited product selection outside kitchenware
  • International shipping can be expensive

User Experience

Joseph Joseph's website provides a seamless user experience. The layout is simple, and the products are easy to locate. The shopping cart system is efficient, and the checkout process is smooth. Overall, the user experience is intuitive and pleasurable.

Pricing and Value for Money

Joseph Joseph's products are pricey, estimated to be 20-30% more than other brands in the market. However, the quality of their products justifies the price point. Their products are stylish, innovative, and durable, making them a good investment for anyone willing to pay the extra money.

Alternatives

Some of Joseph Joseph's alternatives in the market include OXO, SimpleHuman, and Umbra. These brands offer cost-effective products that are of good quality.

Customer Service

Joseph Joseph's customer service is readily available through email or phone. However, they are not available 24/7, which can be inconvenient for some customers. They offer free returns within the US and a 30-day money-back guarantee, which is a testament to their confidence in the quality of their products.

Product Quality and Selection

Joseph Joseph has an impressive selection of kitchenware products, ranging from cutting boards to cooking utensils. Their products' quality is not only stylish but also functional, with most of them optimized for durability and ease of use.

Website Usability

Joseph Joseph's website is simple and easy to use. The navigation system is intuitive, with various filters to help customers locate products based on their specific criteria. The images and descriptions of the products are high-quality, providing customers with sufficient information before making a purchase.

Returns and Exchanges

Joseph Joseph offers free returns within the US, and international returns are accepted at the customer's expense. They also provide a 30-day money-back guarantee, which shows their commitment to customer satisfaction.

Promotions and Discounts

Joseph Joseph offers promotions and discounts from time to time. For instance, customers qualify for free shipping on orders over $50*. They also have a refer-a-friend program where customers can earn a $20 voucher when they refer a friend.

Reputation

Joseph Joseph has a good reputation in the market. They are known for creating innovative products that are of high quality. Their customers have given them high ratings on review websites such as Trustpilot.

Payment Options

Joseph Joseph offers secure payment options, including credit/debit cards, PayPal, and Klarna's buy now, pays later. All payments are protected by SSL encryption, ensuring customer data is safe.

Loyalty Programs

Joseph Joseph currently does not have a loyalty program. However, they offer promotions and discounts to loyal customers from time to time.

Customer Reviews

Joseph Joseph's website features customer reviews for each product. These reviews are honest and provide customers with insights into the product's quality, functionality, and value for money.

Community Involvement

Joseph Joseph is committed to sustainability and has partnered with Recyclist to ensure that their products are recyclable at the end of their life cycle. Additionally, they donate a portion of their profits to charity organizations.

Shipping and Costs

Joseph Joseph offers free shipping on orders over $50* within the US. International shipping costs vary depending on the order's weight, and the delivery time ranges from 3-7 days. Customers can track their delivery using the tracking number provided after purchase.

Conclusion

Joseph Joseph is a trendy and innovative kitchenware brand that offers high-quality products. Their website is user-friendly, and their customer service is reliable. Although their products are costly, they offer value for money because of their quality and durability.

Josephjoseph Recent User Reviews

User Rating

5 stars

94

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Reviewer Name: Suzanne Bean

Review Submission Date: 2022-12-19

Review Title: Trusted and compassionate company
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Review Description: I purchased a dish drainer back in the year and even though I always wiped it down dry after each use and kept it clean it started to go rusty.I contacted Joseph Joseph and a lovely lady called Carina messaged me back and without any hesitation because I provided all the proof needed, because I was moving she kindly had it sent out to me after my move by express delivery.The communication and positivity I received was outstanding, I really cannot fault this company or their employees at all!

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Reviewer Name: sally mayne

Review Submission Date: 2022-12-18

Review Title: It took too long for them to reply to…
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Review Description: It took too long for them to reply to my 2 emails regarding a return. I also phoned twice & left voice mails & no one replied. There is no indication how to return goods. I am very dissatisfied with Joseph Joseph ad I like their products very much

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Reviewer Name: Stephanie Bawden

Review Submission Date: 2022-12-18

Review Title: My salt grinder stopped grinding…
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Review Description: My salt grinder stopped grinding properly 2 years from purchase. I thought it should last longer than this & contacted customer services who very promptly dealt with my enquiry & are sending out a replacement. Excellent customer service, just as I would expect from Joseph Joseph.

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Reviewer Name: Ian O

Review Submission Date: 2022-12-17

Review Title: The pepper grinder had broken, it was replaced straight away, perfect service
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Review Description: The pepper grinder had broken, just a small plastic part but the part was not available as a replacement.I had email discussions with Louise who, without any prompting from me, offered to replace both the salt and pepper grinders with completely new ones. These were dispatched the same day and arrived the next day by DPD courier service. Perfect service, thank you Louise, and, as a result, I will definitely buy Joseph Joseph products in future.

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Reviewer Name: Deborah

Review Submission Date: 2022-12-17

Review Title: Lost in transit
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Review Description: Delissa dealt with my delivery problem with speed and and I received another parcel the next day with a different delivery company.

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Reviewer Name: Maggie

Review Submission Date: 2022-12-17

Review Title: Great customer service
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Review Description: I am a loyal user of this brand,Weeks ago I bought a container I found that the locatingbases was missing a base rubber pad, Louise responded quickly and solved my problem, great after sales team and customer service! she was very friendly and patient, thank you Louis, I will continue to support this brand and continue to recommended to my friends.thanks again to Louise

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Reviewer Name: MR. ALASTAIR CAMPBELL

Review Submission Date: 2022-12-16

Review Title: Superb customer service…
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Review Description: Having called requesting a replacement for a damaged part, one was dispatched same day at no cost as a kind gesture from the Company. A superb example of customer support service.Particular thanks to Delissa and her team.

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Reviewer Name: Mark Greenwood

Review Submission Date: 2022-12-14

Review Title: I tried to contact Joseph Joseph many…
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Review Description: I tried to contact Joseph Joseph many times buy phone & emails as I ordered something and they sent a receipt with my address on billing address but same address on postal address but without house number. It was posted like this with no number?

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Reviewer Name: Barbara Olsen

Review Submission Date: 2022-12-13

Review Title: Customer Service was Terrific!
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Review Description: Once I received a response to my warranty request, Delissa in Customer Service was extremely helpful in securing a replacement for the defective product. I appreciate the friendly and efficient manner in which the matter was handled. Thank you!

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Reviewer Name: Yina Ta

Review Submission Date: 2022-12-10

Review Title: Fast at tackling problems for deliveries.
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Review Description: When Evri fail to deliver my parcel, I contacted JJ, and they put another one with another delivery company right away. Received it within two days. Brilliant service.

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