Users Voice for Journeys

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
Pie Chart Review Representation for Journeys
Journeys Overall rating
Customer Support
User Interface

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Review article published on: 24 Dec 2019

Last updated by on 14 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 1.8 5 5
Jan 2023 5 2 2.7 5 1.4 4.6
Feb 2023 5 1 3 3.4 1.3 5
Mar 2023 5 5 5 3.1 5 5
Line Chart for Rating of peer stores

Detailed Journeys Review by

Introduction is a popular online store that specializes in footwear, clothing, and accessories for men, women, and children. It is one of the largest retailers in North America that offers a wide range of products from popular brand names such as Vans, Converse, and Nike. The website is user-friendly and easy to navigate, making it an excellent place for anyone looking for a hassle-free shopping experience.

Pros and Cons

  • Wide variety of products from top brands
  • User-friendly website interface
  • Free shipping on orders over $39.99
  • 30-day return policy
  • Great customer service
  • Higher prices than some competitors
  • No loyalty program or rewards system
  • Limited selection of sizes for some products

User Experience offers a seamless user experience with an easy-to-use interface that is perfect for both first-time and experienced shoppers. The website features an extensive category of products that allow shoppers to easily navigate through the selection and find what they want quickly. Additionally, the checkout process is fast and easy, and the website is optimized for mobile devices, making it a breeze to shop on the go.

Pricing and Value for Money offers competitive pricing compared to other retailers, although some products may be more expensive than others. However, with the wide variety of products from popular brand names, customers can expect to get great value for their money. Additionally, the website offers frequent promotions and discounts, making it possible to save big on your purchases.


There are many online stores that offer footwear, clothing, and accessories, including Zappos, Amazon, Nordstrom, and Footlocker. However, stands out thanks to its user-friendly interface, wide variety of goods, and exceptional customer service.

Customer Service offers excellent customer service, with a knowledgeable team available to address any questions or concerns. Customers can reach out via phone, email, or live chat to get assistance with any issues they may have, and the response time is typically fast.

Product Quality and Selection is an excellent option for those looking for high-quality products from top brands. The website features a wide selection of products for men, women, and children, including shoes, clothing, and accessories. However, some customers have reported limited sizes for certain products, which may be a downside for some.

Website Usability features a user-friendly website interface that is easy to navigate. The website loads quickly, and the layout is straightforward, with product categories that allow customers to quickly and easily find what they are looking for.

Returns and Exchanges offers a 30-day return policy, allowing customers to return or exchange any item they are not satisfied with. The process is straightforward, and the company provides a prepaid shipping label for free returns, making it easy to get a refund or exchange.

Promotions and Discounts offers frequent promotions and discounts, making it possible to save big on your purchases. Customers can sign up for the email newsletter to receive updates on the latest sales and promotions, making it easy to find deals on their favorite products.

Reputation has a solid reputation in the market, with many satisfied customers who have found their products to be of high quality and their customer service to be exceptional. However, there have been some complaints about limited sizes and higher prices for certain products.

Payment Options offers a variety of payment options, including all major credit cards, PayPal, and Apple Pay, making it easy to complete your purchase with your preferred payment method.

Loyalty Programs does not currently offer a loyalty program or rewards system, which may be a downside for some customers who are looking for ways to save on their purchases.

Customer Reviews

Customer reviews for are generally positive, with many customers praising the quality of their products and customer service. However, some reviews have expressed concerns about limited sizing options and higher prices for some products.

Community Involvement is involved in various community initiatives, including partnerships with charitable organizations and volunteer programs, making it a socially responsible company that cares about making a positive impact in the world.

Shipping and Costs offers free shipping on orders over $39.99, and standard shipping is available at a flat rate of $5.95. Expedited shipping options are also available for an additional cost. Customers can track their shipments online and receive updates on their delivery status.