Users Voice for Juicebeauty

71% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
29% users rated Excellent
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Juicebeauty Overall rating
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Review article published on: 10 Jun 2019

Last updated by on 10 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
May 2022 5 5 5 5 5 5
Jun 2022 5 5 5 5 5 4.9
Jul 2022 5 4 4.4 3.9 4.5 4.5
Aug 2022 2.2 4.8 2.8 4 4.3 4.3
Mar 2023 3 3.9 4.5 4.4 4.8 4.8
Line Chart for Rating of peer stores

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Detailed Juicebeauty Review by

Introduction

Juice Beauty is a California-based beauty company that offers organic, vegan, and cruelty-free skincare and makeup products that are crafted with natural and high-quality ingredients. The company's mission is to provide safe, clean, and effective beauty products that are good for your skin and the planet.

Pros and Cons

Pros: - Juice Beauty products are made from natural and organic ingredients, making them gentle and safe for all types of skin. - The company offers a wide range of skincare and makeup products that cater to different skin concerns. - Juice Beauty is committed to sustainability and uses eco-friendly packaging to reduce environmental waste. - The company is cruelty-free and does not test on animals. - Juice Beauty offers free standard shipping on orders over $30 within the US. Cons: - The prices of Juice Beauty products are higher compared to other beauty products in the market. - The products may take some time to show visible results. - The products may not be suitable for people with sensitive skin. - Availability of products may vary depending on the location.

User Experience

Navigating the Juice Beauty website is user-friendly and easy. The website has a clean and simple layout that features clear product descriptions and images. The website also provides a 'Live Chat' option where customers can easily talk to the customer support team to seek help or assist.

Pricing and Value for Money

The prices of Juice Beauty products are higher compared to others in the market. However, when it comes to organic and natural skincare and makeup, the cost is reasonable. The products are made from high-quality ingredients, which makes them effective and safe for the skin. Also, the company often offers promotions and discounts, which makes the products more affordable.

Alternatives

Juice Beauty has several alternatives in the market, including Caudalie, Tata Harper, and Drunk Elephant.

Customer Service

Juice Beauty has an active customer support team that is quick to respond and resolve customer issues. Customers can reach out to the team through email, live chat or the website's contact form. The website also has a 'Frequently Asked Questions' section that answers some of the common customer queries.

Product Quality and Selection

Juice Beauty's products are made from natural and organic ingredients that are safe, gentle, and effective. The company offers a wide range of skincare and makeup products that cater to different skin concerns, including anti-aging, acne-prone skin, hydration, and brightening. The products are free from harmful chemicals, artificial fragrances, and parabens, making them safe for sensitive skin.

Website Usability

The Juice Beauty website is user-friendly, with clear product descriptions, images, and prices. The website is overall very straightforward and easy to navigate. Products are well categorized, which makes it easy for customers to find what they are looking for.

Returns and Exchanges

Juice Beauty accepts returns and exchanges on products within 30 days of purchase. Products must be returned in their original packaging, unused, and with the original invoice.

Promotions and Discounts

Juice Beauty regularly offers promotions, discounts and deals on its products, making them more affordable. Customers can find these deals on the website homepage, email newsletters, or social media pages.

Reputation

Juice Beauty has a good reputation among its customers and in the beauty industry. The company's products are made from natural and organic ingredients, making them safe and gentle for all types of skin. The company is also committed to sustainability, using eco-friendly packaging to reduce environmental waste.

Payment Options

Juice Beauty accepts a variety of payment options, including Visa, Mastercard, American Express, Discover and PayPal.

Loyalty Programs

Juice Beauty offers a loyalty program called 'Beauty Insider.' The program allows customers to earn points with every purchase, which can be redeemed for discounts and free products.

Customer Reviews

Customers on the Juice Beauty website have left positive reviews about the product quality, effectiveness, and customer service. Most of the reviews state that the products have helped improve their skin's condition.

Community Involvement

Juice Beauty is committed to social responsibility and sustainability. The company actively participates in various social and environmental campaigns, including breast cancer awareness, ethical sourcing, and reducing carbon footprint.

Shipping and Costs

Juice Beauty offers free standard shipping within the US on orders over $30. Orders usually take 5-7 business days to reach customers within the US. Express shipping is also available at an additional cost. For international shipping, the cost and delivery times may vary depending on the location. Overall, Juice Beauty is a reliable and ethical skincare and makeup brand that offers excellent quality products that are good for the skin and the environment. While the cost may be higher compared to other beauty brands in the market, the natural and organic ingredients and effectiveness of the products make them worth the investment.

Juicebeauty Recent User Reviews

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Reviewer Name: Christine Proctor

Review Submission Date: 2022-04-01

Review Title: Non-existent Customer Service
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Review Description: If I could leave zero stars I would. I placed an order with Juice Beauty, but did not notice they used my niece's name & address until after the order went through. I immediately contacted Juice Beauty by email (they do not have a phone number to call) and notified them of the issue. "Customer Service" replied back that they start processing orders right away and could not cancel or change the shipping address. So basically I'm screwed. I wrote them back and told them they just lost a customer.

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Reviewer Name: Greg

Review Submission Date: 2019-05-12

Review Title: I was disappointed by the results of the product I bought
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Review Description: I bought one of their products under the pretext that it was a great product as advertised. I was totally disappointed when I later realized that it was not working as expected, for most skin care products, it takes even a week to notice changes. I hope they can give clients value for their money.

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Reviewer Name: Ian Healey

Review Submission Date: 2019-03-28

Review Title: The customer service is substandard
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Review Description: The company offers great products. Unfortunately, their customer service is almost non-existent. They take forever to attend to your queries and when they do, it does not feel as if they are concerned about their clients. If you get an alternative provider for products Juice Beauty provides, I would advise you to go for that option.

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Reviewer Name: Kathryn Woods

Review Submission Date: 2016-05-10

Review Title: Juice beauty customer service is never available
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Review Description: I love their products, but there is no one to answer the customer service phone line to attend to calls for someone who has a problem ordering online. Then, it takes 24 hours or so for response to email. Love the products but find it difficult to solve problems because no human is available. So keep taking my money and when I get tired of the lack of customer support, I will go somewhere else.

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Reviewer Name: Mike

Review Submission Date: 2014-01-14

Review Title: Organic Perfection
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Review Description: Knowing that your skin absorbs most of what you put on it, finding skin care products and shampoos that are free of parabens, petroleum, pesticides and artificial dyes or synthetic fragrances is not easy, and ones that work. I have been using the Antioxidant Serum for several weeks and really happy with the results.

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