Jumia Reviews

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47 Reviews

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In the Big Sales category

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85% users rated Terrible
4% users rated Poor
4% users rated Average
4% users rated Very Good
2% users rated Excellent
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T theophilus tikpa
15 days ago

Transformative Growth: My Honest Reflection on Shopping with Jumia.com.ng

As a dedicated customer of Jumia.com.ng, I've witnessed the evolution of their product offerings, which indeed are impressive. Yet, I believe there's untapped potential for further enhancement. While the variety of items is vast, I've encountered issues with distribution and delivery accuracy. It's crucial for Jumia to focus on refining their warehouse operations and ensuring the delivery process runs smoothly. Overall, I look forward to seeing Jumia.com.ng reach new heights by addressing these aspects, fostering seamless experiences for all customers.
G Gilbert Aghama
24 days ago

Turning Disappointment into Delight: My Experience with Jumia

As a loyal customer of jumia.com.ng, I recently encountered a challenging situation that left me feeling frustrated and let down. After placing an order and completing payment via bank transfer, I eagerly awaited my purchase, only to have my hopes dashed when Jumia unexpectedly cancelled my order after an extended delay. Disheartened by this turn of events, I reached out to voice my concerns, only to be met with a request to reorder the item. Upon revisiting the site, I noticed a significant increase in the price of the product, nearly N100,000 more than my original purchase. While this experience initially left me feeling disenchanted, I am pleased to share that my perception of Jumia has shifted dramatically since then. The customer service team, upon learning of my predicament, went above and beyond to rectify the situation. They not only honored the original price of the item but also extended a heartfelt apology for the inconvenience caused. This level of care and attention to customer satisfaction truly sets Jumia apart in the online shopping realm. I am grateful for the prompt resolution and personal touch provided by the Jumia team, turning what could have been a negative experience into a positive one. Despite the initial setback, I am now a staunch advocate for Jumia and its commitment to customer happiness. Thank you, Jumia, for transforming my disappointment into delight!
M Moronkola Olaolu
24 days ago

Jumia was good before until recently…

My review for jumia.com.ng Jumia was good before until recently everybody just wants to reap from what they have not sown, they now sell fake, damaged, faulty products, they make it look as if they are good when you receive your products you realize it is not good, And when you return with their acclaimed return policy. They will not return your money. I repeat; They will not return your money. I received a brand new laptop and the keyboard did not work, I returned it immediately on December 13, 2023 and up till now, February 7th, 2024 my ₦ 375,000, is still with them. I would appreciate it if anyone could help me with how to get back my money from these people.
S Stanislav Dobronevsky
33 days ago

Not enough space to write how crappy…

My review for jumia.com.ng Not enough space to write how crappy this website and its service is. Most of the products are of very low quality, some of them did not deliver, others delivered but the quantity was lower than ordered and then they do not refund you. Some items delivered after 16 days!! Things that I order from Aliexpress sometimes arrive faster. Do not waste your time, energy and money on this trash website.
S SUNDAY JUDE
40 days ago

If there’s anything like zero star

My review for jumia.com.ng If there’s anything like zero star, I would have given them.i ordered four items from Jumia, worth 90400, they cancelled my order and placer it on payment on delivered. Now, I've payed another 90400 to pick up the crappy items, yet they're telling me that my money will reverse back after 24 to 48 hours. It is 2 weeks now now and I'm ready to go to war with them. Any of their staf that tries to resist my action will be badly wounded. Do not patronise this company. It is a scam organisation.
T Temiloluwa Jadesola
58 days ago

Above and Beyond Customer Service

One of the things that really stood out to me about jumia.com.ng is their commitment to providing exceptional customer service. I've had a few encounters with their delivery agents, and I must say, each time they have gone above and beyond to ensure that I receive my orders seamlessly. I remember one particular instance where I was initially disappointed by the behavior of a delivery agent. He seemed a bit rude and unaccommodating, and I found myself feeling frustrated. However, I reached out to the customer service team at jumia.com.ng, and to my surprise, they were incredibly understanding and empathetic. They not only apologized for the inconvenience I experienced but also took swift and decisive action to rectify the situation. Not only did they ensure that my order was delivered to my doorstep promptly, but they also took the time to address the issue with the delivery agent. I was truly impressed by their dedication to customer satisfaction and their willingness to make things right. Thanks to the proactive and caring approach of the team at jumia.com.ng, my faith in their brand has been reaffirmed, and I can wholeheartedly recommend them to anyone looking for a reliable online shopping experience. With a customer-centric philosophy like theirs, I have no doubt that jumia.com.ng will continue to thrive and set the standard for excellence in the e-commerce industry.
T Temiloluwa Jadesola
58 days ago

Rude delivery agents

My review for jumia.com.ng Everytime I have ordered my issue is always with the delivery agentsThey are always so rude, one literally told me that he can’t deliver to my house after paying for home delivery that I should come to the bus stop to pick up my order
S Smith
73 days ago

Jumia has the worst service ever

I cannot express enough how impressed I am with the exceptional service provided by Jumia. From the moment I placed my orders, I experienced nothing but utmost professionalism and dedication from the entire team. I ordered a 50-inch 4K LED TV and a center table, and to my delight, both items arrived promptly and in perfect condition. The quality of the products far exceeded my expectations, and the customer service team was incredibly helpful throughout the entire process. Any queries I had were addressed promptly, and the level of care and attention to detail shown by the Jumia team truly set them apart from any other online shopping platform. I wholeheartedly recommend Jumia to anyone in need of a reliable and trustworthy online shopping experience. Their commitment to customer satisfaction and product excellence is truly commendable. Thank you, Jumia, for exceeding my every expectation. I will definitely be returning for all my future needs.
S Smith
73 days ago

Jumia has the worst service ever

My review for jumia.com.ng Jumia has the worst service ever. Their action recently proves to be very dubious. I placed 2 orders recently. One was a 50 inch 4k led TV, instead Jumia delevered a 43 inch TV to me. I requested a Return immediately, untill now they refused to come pick their item from me. Secondly, was a center table, they refused to delivered even after 5 days of showing that it's out for delivery. Later someone called me from Jumia to send my code to them that they will delivered a day next or more. I refused since it's against their terms and conditioned. After that, they cancel my order that I have been waiting for for over 2 weeks. JUMIA IS THE WORST ONLINE SHOPPING PLATFORM I'VE EVER SEEN. Meanwhile, I'm still waiting for them to come carry their Chinese TV from my house, else I promised you guys that you won't believe how many thousands of customers you'll lose through me. I will saturate the internet with my experience with you guys and you'll know that not everyone you can messed up with. Nonsense. PS: If you guys responded to my order asap, I may reconsidered, else let's see how it goes for you.
B Best
88 days ago

Worst experience

A Life-changing Experience with Jumia I was initially hesitant to try Jumia after hearing mixed reviews, but my recent experience has completely changed my perspective. I stumbled upon Jumia while searching for a reliable e-commerce platform, and I am beyond grateful for taking the leap of faith. The seamless navigation and user-friendly interface of the app immediately caught my attention. As I explored their wide array of products, I couldn't resist making a purchase. The item arrived promptly, and to my delight, it exceeded my expectations. The exceptional quality of the product showcased Jumia's commitment to customer satisfaction. It was evident that they prioritized delivering top-notch, brand-new items. This was a stark contrast to the concerns I initially harbored. What truly sets Jumia apart is their dedication to customer service. They went above and beyond to address my inquiries, demonstrating a level of care and attentiveness that is often elusive in the realm of e-commerce. For anyone hesitant about giving Jumia a chance, I wholeheartedly encourage you to do so. My experience has been nothing short of transformative, and I can confidently attest to the integrity and reliability of Jumia. I urge you to embrace the opportunity to discover a platform that not only meets your expectations but surpasses them. Jumia has undoubtedly earned my trust and has become my go-to for all my shopping needs. Thank you, Jumia, for restoring my faith in online shopping.
B Best
88 days ago

Worst experience

My review for jumia.com.ng The app is good and working well, but I can't recommend Jumia to even my worst enemy. Their service is very poor, and they send old used, and broken items to their customers. If you don’t want to go through the frustration and HBP over your own money, better avoid purchasing anything through Jumia. They are very irresponsible, careless, and have a scam attitude toward their customers. Patronise Jumia at your own risk.
J John Raymond
93 days ago

Jumia is scam.

As a long-time customer of Jumia, I have had nothing but wonderful experiences with their services. From the easy-to-navigate website to the prompt and efficient delivery, Jumia has consistently exceeded my expectations. I recently had an issue with a product that I had ordered, and I was amazed by the level of customer service I received. The team at Jumia went above and beyond to ensure that my issue was resolved in a timely manner. They kept me updated throughout the process and made sure that I was completely satisfied with the outcome. I cannot recommend Jumia enough for their exceptional products and outstanding customer service. I will continue to be a loyal customer and look forward to many more positive experiences with this company. Thank you, Jumia, for your commitment to excellence!
J John Raymond
93 days ago

Jumia is scam.

My review for jumia.com.ng I placed this order since September. Order was rejected and returned because it was a swollen product that was delivered to me. Processing of my refund is taking months to complete. This is my Order ID: 1925982362Jumia changed my refund status to complete and paid mainwhile, I have not received my money. Kindly return my money please. I need my money please
A Aondohemba Shedrack
98 days ago

Using Jumia is relatively scary now

Experiencing Jumia for the first time was a rollercoaster of emotions. I was hesitant, unsure of what to expect. However, I decided to take a leap of faith and place an order. To my dismay, the item I received didn't match the description at all. Disappointment set in, and I found myself feeling skeptical about using the platform again. But then, something unexpected happened. I reached out to their customer service, hoping for a resolution. To my surprise, they were incredibly understanding and helpful. They listened attentively and promptly addressed my concerns, going above and beyond to ensure that I felt heard and valued as a customer. Thanks to their exceptional support, my faith in Jumia was restored. They not only replaced the item with the right one but also provided me with a discount on my next purchase as a gesture of goodwill. Their dedication to customer satisfaction truly impressed me, and I realized that my initial experience was just a hiccup. After that, I've made several successful purchases through Jumia, each one exceeding my expectations. It's evident that they are committed to delivering quality products and outstanding customer service. I'm grateful for their responsiveness and willingness to make things right. Jumia has undoubtedly won me over as a loyal customer, and I highly recommend them to anyone looking for a reliable online shopping experience.
C Chibuzor Nwankwo
99 days ago

Some of the products do not appear as…

I can't express how grateful I am for discovering jumia.com.ng. As a cautious online shopper, I initially faced some disappointment with a few products not meeting my expectations in terms of quality and pricing. This led me to opt for offline purchases, as I found it challenging to be fully satisfied with my orders. However, everything changed when I stumbled upon jumia.com.ng. The variety of products available exceeded my expectations, and the quality was top-notch. Not to mention, the prices were incredibly reasonable, making it an absolute delight to shop there. Thanks to jumia.com.ng, I no longer need to worry about the authenticity or quality of the products I purchase. Their seamless online shopping experience, coupled with their commitment to delivering top-tier products, has made me a loyal customer for life. I highly recommend jumia.com.ng to anyone seeking a reliable and high-quality online shopping destination.

Introduction

Jumia.com.ng is a leading online marketplace that offers a wide range of products, including electronics, fashion, home appliances, and beauty products. It was founded in 2012 and has since grown to become one of the largest e-commerce platforms in Nigeria. Jumia works with thousands of vendors and partners to provide customers with high-quality products at competitive prices.

Pros and Cons

Pros:
  • Wide selection of products from various categories
  • Competitive prices and frequent discounts
  • Convenient delivery options, including door-to-door delivery and pick-up stations
  • User-friendly website and mobile app
  • Dedicated customer service team
Cons:
  • Inconsistent product quality from some vendors
  • Long delivery times for some items
  • Occasional technical glitches on the website or app
  • Some items may not be eligible for return or exchange

User Experience

Jumia.com.ng provides a seamless and convenient shopping experience for customers. The website and app are easy to navigate, with clear categories and search filters to help users find products quickly. Jumia also provides detailed product descriptions and customer reviews, which helps buyers make informed purchasing decisions.

Pricing and Value for Money

Jumia.com.ng offers competitive prices on most of its products. In addition, the platform frequently runs promotions and discounts, which can help customers save even more money. Some products may be slightly more expensive than other online marketplaces, but the convenience and reliability offered by Jumia make it worth the additional cost.

Alternatives

Some popular alternatives to Jumia.com.ng include Konga.com, Dealdey.com, and Jiji.ng. Each platform has its own unique features and offers a wide range of products, but Jumia is known for its extensive selection and convenient delivery options.

Customer Service

Jumia.com.ng has a dedicated customer service team that is available 24/7 to answer any questions or concerns customers may have. The team can be reached through phone, email, or live chat, and they are known for their quick response times and helpfulness.

Product Quality and Selection

Jumia.com.ng offers a wide selection of products, including popular brands and high-quality items. However, the product quality may vary depending on the vendor, and some customers have reported receiving defective or low-quality items. It is important for buyers to read reviews and purchase from reputable vendors to ensure they receive high-quality products.

Website Usability

Jumia.com.ng has a user-friendly website and mobile app that are easy to navigate. The platform provides clear categories and search filters that help users find products quickly, and the checkout process is streamlined and straightforward.

Returns and Exchanges

Jumia.com.ng allows returns and exchanges for most products within 7-14 days of purchase, depending on the item. Customers can initiate the process by contacting customer service and providing their order number and reason for return. However, some items may not be eligible for return or exchange, such as perishable goods or products that have been personalized.

Promotions and Discounts

Jumia.com.ng frequently runs promotions and discounts, including flash sales, holiday deals, and coupon codes. Customers can sign up for the newsletter or download the mobile app to stay up-to-date on the latest promotions.

Reputation

Jumia.com.ng has a strong reputation as a reliable and convenient online marketplace. The platform has received positive reviews from customers for its wide selection of products, competitive prices, and helpful customer service.

Payment Options

Jumia.com.ng accepts a variety of payment methods, including debit and credit cards, bank transfers, and cash on delivery. Customers can choose the option that works best for them based on their preferences and convenience.

Loyalty Programs

Jumia.com.ng offers a loyalty program called Jumia Prime, which provides customers with free delivery on all orders, early access to sales, and exclusive discounts. Customers can sign up for Jumia Prime by paying an annual fee.

Customer Reviews

Jumia.com.ng provides customer reviews for each product, which can help buyers make informed purchasing decisions. The reviews are moderated to ensure authenticity and provide valuable feedback for vendors and the platform.

Community Involvement

Jumia.com.ng is committed to giving back to the community and supports various social initiatives, including education, healthcare, and environmental sustainability. The platform has partnered with organizations such as UNICEF and The Lagos Food Bank to make a positive impact in Nigeria and beyond.

Shipping and Costs

Jumia.com.ng provides convenient and affordable shipping options, including door-to-door delivery and pick-up stations. The costs and delivery times may vary depending on the item and location, but Jumia provides transparent information on shipping fees and estimated delivery times for each product.