Users Voice for Jumia

77% users rated Terrible
1% users rated Poor
4% users rated Average
4% users rated Very Good
14% users rated Excellent
Pie Chart Review Representation for Jumia
Jumia Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

Rate Jumia Coupons Store

X
Customer Support
Click to Rate
Pricing
Click to Rate
Returns/Refunds
Click to Rate
User Interface
Click to Rate
Quality
Click to Rate

Review article published on: 31 Jul 2019

Last updated by on 10 Mar 2023

"Hi There! My name is Tanya Djavadzadeh. I am a social media strategist who has been helping build pages in the political and film industry."
Sep 2022 1 1.8 1.4 3.8 2.4 5
Oct 2022 5 2.8 1 4 2.6 5
Nov 2022 1 2 5 3.3 4 5
Dec 2022 5 5 2.2 5 5 5
Mar 2023 2 5 5 2.7 2.6 5
Line Chart for Rating of peer stores

jumia.com.ng

shein.com

agoda.com

banggood.com

pharmapacks.com

smarthome.com

Detailed Jumia Review by

Introduction

Jumia.com.ng is a leading online marketplace that offers a wide range of products, including electronics, fashion, home appliances, and beauty products. It was founded in 2012 and has since grown to become one of the largest e-commerce platforms in Nigeria. Jumia works with thousands of vendors and partners to provide customers with high-quality products at competitive prices.

Pros and Cons

Pros:
  • Wide selection of products from various categories
  • Competitive prices and frequent discounts
  • Convenient delivery options, including door-to-door delivery and pick-up stations
  • User-friendly website and mobile app
  • Dedicated customer service team
Cons:
  • Inconsistent product quality from some vendors
  • Long delivery times for some items
  • Occasional technical glitches on the website or app
  • Some items may not be eligible for return or exchange

User Experience

Jumia.com.ng provides a seamless and convenient shopping experience for customers. The website and app are easy to navigate, with clear categories and search filters to help users find products quickly. Jumia also provides detailed product descriptions and customer reviews, which helps buyers make informed purchasing decisions.

Pricing and Value for Money

Jumia.com.ng offers competitive prices on most of its products. In addition, the platform frequently runs promotions and discounts, which can help customers save even more money. Some products may be slightly more expensive than other online marketplaces, but the convenience and reliability offered by Jumia make it worth the additional cost.

Alternatives

Some popular alternatives to Jumia.com.ng include Konga.com, Dealdey.com, and Jiji.ng. Each platform has its own unique features and offers a wide range of products, but Jumia is known for its extensive selection and convenient delivery options.

Customer Service

Jumia.com.ng has a dedicated customer service team that is available 24/7 to answer any questions or concerns customers may have. The team can be reached through phone, email, or live chat, and they are known for their quick response times and helpfulness.

Product Quality and Selection

Jumia.com.ng offers a wide selection of products, including popular brands and high-quality items. However, the product quality may vary depending on the vendor, and some customers have reported receiving defective or low-quality items. It is important for buyers to read reviews and purchase from reputable vendors to ensure they receive high-quality products.

Website Usability

Jumia.com.ng has a user-friendly website and mobile app that are easy to navigate. The platform provides clear categories and search filters that help users find products quickly, and the checkout process is streamlined and straightforward.

Returns and Exchanges

Jumia.com.ng allows returns and exchanges for most products within 7-14 days of purchase, depending on the item. Customers can initiate the process by contacting customer service and providing their order number and reason for return. However, some items may not be eligible for return or exchange, such as perishable goods or products that have been personalized.

Promotions and Discounts

Jumia.com.ng frequently runs promotions and discounts, including flash sales, holiday deals, and coupon codes. Customers can sign up for the newsletter or download the mobile app to stay up-to-date on the latest promotions.

Reputation

Jumia.com.ng has a strong reputation as a reliable and convenient online marketplace. The platform has received positive reviews from customers for its wide selection of products, competitive prices, and helpful customer service.

Payment Options

Jumia.com.ng accepts a variety of payment methods, including debit and credit cards, bank transfers, and cash on delivery. Customers can choose the option that works best for them based on their preferences and convenience.

Loyalty Programs

Jumia.com.ng offers a loyalty program called Jumia Prime, which provides customers with free delivery on all orders, early access to sales, and exclusive discounts. Customers can sign up for Jumia Prime by paying an annual fee.

Customer Reviews

Jumia.com.ng provides customer reviews for each product, which can help buyers make informed purchasing decisions. The reviews are moderated to ensure authenticity and provide valuable feedback for vendors and the platform.

Community Involvement

Jumia.com.ng is committed to giving back to the community and supports various social initiatives, including education, healthcare, and environmental sustainability. The platform has partnered with organizations such as UNICEF and The Lagos Food Bank to make a positive impact in Nigeria and beyond.

Shipping and Costs

Jumia.com.ng provides convenient and affordable shipping options, including door-to-door delivery and pick-up stations. The costs and delivery times may vary depending on the item and location, but Jumia provides transparent information on shipping fees and estimated delivery times for each product.

Jumia Recent User Reviews

User Rating

👤

Reviewer Name: Susan Storm

Review Submission Date: 2022-12-19

Review Title: Jumia customer since Forever
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Been a Jumia customer since the inception of the company. They have made a mistake on my order before but have made amends. It is a good service overall.....I especially like Jumia pay because I can use it to top up my international sim, buy vouchers, and even renew my Microsoft license. They deliver on time and are polite 100% of the time. I hate that they don't deliver all your items in one box and at the same time. You apparently have to buy things from the same seller if you want it delivered all at once

👤

Reviewer Name: Parly Ventures

Review Submission Date: 2022-12-11

Review Title: JUMIA CAN NO LONGER BE TRUSTED
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Jumia could be the biggest SCAMMER in Nigeria. Jumia delivered a defective item to me. I reported, and the item was returned and accepted by Jumia. They promised to refund my money within ten days. For about a month now, Jumia has been tossing me around.

👤

Reviewer Name: Chinyeaka Okafor

Review Submission Date: 2022-12-07

Review Title: Refund of Excess Payment
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I got my goods delivered to me and the total invoice amount was 5,830 and I mistakenly did 8,530. I called the rider and he promised to send the money back so I provided my account details to him via SMS and up until this moment have not seen my money. Please tell your rider to send back My money to me

👤

Reviewer Name: John Oladokun

Review Submission Date: 2022-12-02

Review Title: Jumia has very irresponsible delivery…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Jumia has very irresponsible delivery servicemen. They will call you they are delivering your order and you should make yourself available. You will wait endlessly for them to come despite frequently calling to let them know you are waiting. By evening time they will stop picking your calls. The next you get is a message that they failed to deliver and they are cancelling the order. You may reorder 2 to 3 times and still relive the same experience. Jumia has become a serious joke compared with my previous experiences with them in the past.

👤

Reviewer Name: Lilex Boy

Review Submission Date: 2022-11-05

Review Title: For crying out loud I haven't bought…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: For crying out loud I haven't bought anything yet, but I will soon spend 362k on jumia, I just hope it works because I normally order jumia food and it delivers quickly, I'm very scared with all this reviews I'm seeing here, I do not want to loose my money, or else nah ogun go kill jumia oo, the money is a loan and if I loose it, nah thunder go fire jumia oo

👤

Reviewer Name: John

Review Submission Date: 2022-08-03

Review Title: Jumia is a big scam do not purchase…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Jumia is a big scam do not purchase anything from them. I ordered a marble dinning table and six chairs from them since Jan 2022 for 250,000 Naira, This is Aug 2022 no delivery, When I called the customer service do not know what they are doing. They do not have information on previous conversation. Jumai refuse to return my money.SCAM, SCAM, SCAM, SCAM, SCAM, SCAM, SCAM all the way is jumia.Any good review for jumia are paid reviewer

👤

Reviewer Name: emeka chuck

Review Submission Date: 2022-07-25

Review Title: Jumia is just ok
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Jumia may be slow in some orders, that's the seller's fault not jumia particularly but overall it's a good online store

👤

Reviewer Name: Oguchukwu Okafor

Review Submission Date: 2022-06-08

Review Title: i'd rather go to the supermarket
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: i'd rather go to the supermarket. BIG TIME SCAM.

👤

Reviewer Name: Limitless Networks

Review Submission Date: 2022-06-08

Review Title: These guys are rogues
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: These guys are rogues. Top management to bottom.

👤

Reviewer Name: OTU IBOK

Review Submission Date: 2022-05-30

Review Title: I ordered for a tablet on 17/05 and it…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I ordered for a tablet on 17/05 and it was due for delivery between 26 May and 30th May. Uptil now my tablet has not been delivered. What makes matter worse is that when I try to track my order the website gives me an error message-"package not found". I have called all their helpline but only the answering machine is talking. I can not talk with real people to lay my complaint. I am confused and do not know what to do. How can a company like jumia, will deliberately do not have real customer service people?

Related Categories