Users Voice for Jumpsport

7% users rated Terrible
0% users rated Poor
1% users rated Average
2% users rated Very Good
91% users rated Excellent
Pie Chart Review Representation for Jumpsport
Jumpsport Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 06 Feb 2019

Last updated by on 10 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 4.8 5 4.8 3.8 1.4 3.9
Oct 2022 4.4 1 4.3 4.2 1 4.7
Nov 2022 5 5 2.4 2.8 5 3.8
Dec 2022 5 5 5 5 2.2 5
Mar 2023 4.7 2 1.7 3.4 5 4.2
Line Chart for Rating of peer stores

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Detailed Jumpsport Review by

Introduction

Jumpsport.com is an online retailer that specializes in trampolines and accessories. The company was founded in 1997 and has since become one of the most well-known trampoline brands in the world. Jumpsport.com offers a wide selection of trampolines for both residential and commercial use, as well as accessories such as safety enclosures, ladders, and anchor kits.

Pros & Cons

Pros:
  • High-quality trampolines
  • Wide selection of accessories
  • Durable and long-lasting products
  • Responsive and knowledgeable customer support
Cons:
  • Products are relatively expensive
  • Some products may require professional installation

User Experience

The Jumpsport.com website is easy to navigate and has a clean design that is conducive to efficient browsing. The product pages are informative and provide all the necessary specifications and details, making it easy for customers to make informed buying decisions. The checkout process is straightforward, and customers can track their orders and receive updates on shipping and delivery.

Pricing and Value for Money

Jumpsport.com's products are relatively expensive, which can be a downside for budget-conscious shoppers. However, the high-quality materials and excellent craftsmanship of the trampolines and accessories make them worth the investment. The company offers free shipping on all of its products, which can help offset the costs.

Alternatives

Some popular alternatives to Jumpsport.com include Skywalker Trampolines and Springfree Trampoline. Skywalker Trampolines offers a more affordable option, while Springfree Trampoline offers a unique design that eliminates the need for traditional springs and reduces the risk of injury.

Customer Service

Jumpsport.com's customer support team is responsive and knowledgeable, providing prompt and effective solutions to customers' queries and concerns. Customers can reach the support team via phone, email, or live chat.

Product Quality and Selection

Jumpsport.com offers high-quality trampolines that are made with durable materials and excellent workmanship. The company's trampolines come in various shapes and sizes to suit different needs and preferences. In addition, Jumpsport.com offers a wide selection of accessories such as safety enclosures, ladders, and anchor kits.

Website Usability

The Jumpsport.com website is straightforward to use and has a clean design that is conducive to efficient browsing. The product pages are informative and provide all the necessary specifications and details, making it easy for customers to make informed buying decisions.

Returns and Exchanges

Jumpsport.com offers a generous return policy, allowing customers to return products within 30 days of purchase for a full refund. However, customers need to pay for the return shipping costs.

Promotions and Discounts

Jumpsport.com occasionally offers promotions and discounts on its products, such as free shipping or a certain percentage off the total purchase. Customers can sign up for the company's email newsletter to receive updates on current promotions and discounts.

Reputation

Jumpsport.com has an excellent reputation for providing high-quality trampolines and accessories, as well as outstanding customer support. The company is highly regarded and has received numerous positive reviews from satisfied customers.

Payment Options

Jumpsport.com accepts various payment methods, including major credit cards such as Visa, Mastercard, American Express, and Discover. Paypal is also accepted.

Loyalty Programs

Jumpsport.com does not currently offer a loyalty program for its customers.

Customer Reviews

Jumpsport.com has received numerous positive reviews from satisfied customers, praising the company's high-quality products and excellent customer support.

Community Involvement

Jumpsport.com is committed to giving back to the community and supporting various charitable organizations through donations and sponsorships.

Shipping and Costs

Jumpsport.com offers free shipping on all of its products. The company ships to all 50 states in the US, as well as Canada and some international locations. However, some products may require additional shipping charges due to their size and weight.

Jumpsport Recent User Reviews

User Rating

5 stars

60

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Reviewer Name: Bklyn bouncer

Review Submission Date: 2022-12-19

Review Title: Responsive customer service and great…
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Review Description: Responsive customer service and great trampoline!

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Reviewer Name: Katherine Wlodarski

Review Submission Date: 2022-12-15

Review Title: Good product but incomplete
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Review Description: Number of cords were off by 6 in one of the sets. Happened before.

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Reviewer Name: Jon Dudley

Review Submission Date: 2022-12-14

Review Title: You guys rock. A+ customer experience
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Review Description: Honestly, the customer service deserves kudos. Toby kept me updated, everything arrived on time. The product itself is awesome, the arm weights work exactly as designed. Warranty went about as easy as possible, maybe easier. You guys rock.

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Reviewer Name: Jennifer Fisher

Review Submission Date: 2022-12-13

Review Title: Easy to put together and got here in…
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Review Description: Easy to put together and got here in time!

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Reviewer Name: Elizabeth Potter

Review Submission Date: 2022-12-13

Review Title: I bought myself an early Christmas gift…
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Review Description: I bought myself an early Christmas gift of a new trampoline from Jump sport and it has been an excellent experience! Ordering was easy on the website and I had my new trampoline in just under a week! I ordered the 550 pro folding trampoline and it seems huge compared to my old one. And the Jump Sport seems to give me a better workout. I am very pleased and would recommend to anyone!

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Reviewer Name: Maryanne Kowalski

Review Submission Date: 2022-12-13

Review Title: I ordered a rebounder
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Review Description: I ordered a rebounder. The company communicated when it would be shipped and followed through-perfect. I love the rebounder, it has great bounce!

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Reviewer Name: Vidya

Review Submission Date: 2022-12-13

Review Title: Customer support responded quickly to…
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Review Description: Customer support responded quickly to questions and the 350PRO is sturdy and easy set-up.

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Reviewer Name: DOZ

Review Submission Date: 2022-12-09

Review Title: Great Folding Rebounder
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Review Description: The folding rebounder arrived in good shape - no damage. Following directions, two of us were able to rather easily set up the unit. Great rebounder!

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Reviewer Name: Katherine Schimmel

Review Submission Date: 2022-12-08

Review Title: This is a super quiet trampoline
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Review Description: This is a super quiet trampoline! I love how big it is and sturdy.

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Reviewer Name: Debra Parker

Review Submission Date: 2022-12-07

Review Title: I ordered on November 23
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Review Description: I ordered on November 23, 2022. My credit card was charged on that day. But I have heard nothing else. No Order number, no notification that product has shipped.This was a Christmas present. Now I'm not sure I'm going to get it. I ordered direct for the company to make sure I didn't have the exact problems that I am incurring.