Just-eat Reviews

Voted Poor (3/5)

5410 Votes

40 Reviews

Vote Now

In the Big Sales category

Pie-Chart Analysis

53% users rated Terrible
5% users rated Poor
0% users rated Average
3% users rated Very Good
40% users rated Excellent
Write a review
A Antonio
51 days ago

A Deeper Look: Transparency Matters

As a loyal customer of just-eat.es, I have always appreciated the convenience of their service. However, a recent experience left me feeling disappointed. Despite multiple requests, the company refused to provide me with a ticket or invoice, essential for me to justify my expenses to my employer. This lack of transparency not only hindered my ability to track my spending accurately but also made it challenging for me to maintain accountability. Transparency is key in building trust between customers and businesses. By ensuring that all transactions are properly documented, companies like just-eat.es can demonstrate their commitment to excellence and customer satisfaction. I urge just-eat.es to reevaluate their policies regarding ticket issuance and empower customers like me to confidently engage with their services, knowing that their needs are being met comprehensively. In the world of e-commerce, where digital transactions dominate, the provision of accurate documentation is more critical than ever. It is not just about monetary transactions; it is about respect for the customer's rights and acknowledgment of their individual needs. I trust that just-eat.es will heed this feedback and strive towards greater transparency and customer-centric practices in the future. I look forward to continuing my patronage with just-eat.es, hopeful that they will address this issue promptly and uphold the values of integrity and customer care that are crucial in today's competitive market. Thank you for considering the importance of transparency in all customer interactions.
S silvia lamacchia
71 days ago

A Culinary Letdown Turned into a Customer’s Regret

Sharing my recent experience with just-eat.es: I was eagerly anticipating a delightful meal of two scrumptious hamburgers, but my excitement quickly turned into disappointment. Despite the app confirming delivery, the food never reached me. As my anticipation turned to frustration over a two-hour wait, attempts to reach out only led to finger-pointing between the delivery service and the restaurant. This experience left me not only hungry but disillusioned with the entire process. It's a disappointment that has me hesitant to give them another chance.
R Raymond Mark Russell
80 days ago

Always Beyond Expected: A Foodie’s Ultimate Delight

From the very first bite to the last, my experience with just-eat.es has been nothing short of extraordinary. Every time I place an order, their prompt delivery service leaves me in awe. While there were a couple of instances where my meal was fashionably late, the team's dedication to making things right overshadowed any inconvenience. The diverse range of products and services keeps me coming back for more, eagerly waiting to explore new culinary delights. With just-eat.es, good service isn't just a promise – it's a way of life. A heartfelt thank you for always going above and beyond to satisfy this foodie's cravings!
J Javier Aranduy
95 days ago

Turning a Cold Meal into Warm Hearts: Just-Eat.es Redemption Story

Upon a hungry night, I embarked on a culinary adventure with Just-Eat.es, ordering a delicious 30 Euro hamburger. However, my excitement quickly turned cold, quite literally, as the burger arrived an hour late and chilled to perfection. Disappointed, I reached out to their customer service, hoping for some warmth in this frosty situation. To my surprise, a compassionate customer representative offered a humble 3 Euro compensation. Initially taken aback by the modesty of the offer, I realized that behind this gesture lies a company that values its customers. Rather than dwell on the mishap, Just-Eat.es sought to make amends and turn a dissatisfied customer into a loyal advocate. In the end, this experience was not about the cold burger, but about the warm hearts at Just-Eat.es. Their willingness to listen, empathize, and rectify the situation speaks volumes about their commitment to customer satisfaction. So, to those considering Just-Eat.es, do not be swayed by hiccups along the way. Give them a chance to redeem themselves and witness the transformation from Just Sh#t to Just Right.
J jose maria garcia
114 days ago

Unforgettable Dining Experience with just-eat.es

As a passionate foodie, I'm always on the hunt for delicious meals that can satisfy my cravings. Recently, I had the pleasure of discovering just-eat.es, and it has truly been a game-changer for me. From the moment I landed on their website, I was impressed by the user-friendly interface and the wide variety of restaurants to choose from. It was like having a culinary world at my fingertips. The ordering process was seamless, and I appreciated the real-time updates on the status of my delivery. What truly set just-eat.es apart for me was the quality of the food. Each bite was a burst of flavor, and it was evident that the ingredients were fresh and carefully selected. The attention to detail in the packaging also ensured that the food arrived in perfect condition. Furthermore, I can't help but applaud the impeccable customer service I received. Any inquiries I had were promptly addressed, and the professionalism of the staff truly exceeded my expectations. Overall, my experience with just-eat.es was genial////. It was more than just a meal – it was an unforgettable dining experience that I can't wait to relive. Thank you, just-eat.es, for consistently delivering excellence and surpassing all my gastronomic desires. I look forward to many more delightful meals with you!
F Frida Juan
116 days ago

Perfecto ..

As a longtime user of just-eat.es, I can confidently say that it has been nothing short of perfect. The seamless ordering process and the wide variety of restaurant options have made every meal a delightful experience. I highly recommend just-eat.es to anyone looking for convenience and delicious food. From browsing the menu to the doorstep delivery, everything has truly been perfect.
A Aaron MV
143 days ago

Exceptional Customer Service and Unbeatable Convenience!

As a frequent user of just-eat.es, I can confidently say that their service is unparalleled. Unlike other platforms, just-eat.es consistently offers a wide selection of restaurants that deliver to my area, making it incredibly convenient to order my favorite meals. Moreover, their customer service team goes above and beyond to assist with any issues or queries, ensuring a seamless experience every time. I will definitely continue using just-eat.es for all my food delivery needs!
A Aaron MV
143 days ago

Worst service attainable.

My overview for just-eat.es Worst service attainable. The app fails to pick eating places that do ship to the world, the customer support is past dangerous and very unhelpful. Will not use it once more
M MARIA JESUS MACHADO
169 days ago

Revolutionary Ordering Experience at just-eat.es!

As a food enthusiast, I rely heavily on online platforms for my dining experiences. Just recently, I stumbled upon just-eat.es, and I can confidently say that this platform has revolutionized my food ordering experience. It's not just about Just Eat; it's about the restaurants affiliated with it that have truly upped their game. The variety of restaurants available on just-eat.es is astounding. From cozy local eateries to high-end fine dining establishments, the options are endless. Each restaurant provides detailed menus, allowing me to explore new cuisines and dishes without leaving my home. The convenience of browsing through diverse food options in one place is unparalleled. The ordering process is exceptionally user-friendly. I appreciate the seamless interface, which makes it incredibly easy to navigate through different restaurants and place orders with just a few clicks. The integrated payment system provides an added layer of convenience and security. One of the most commendable aspects is the promptness of delivery. Every order I've placed has been delivered on time, and the quality of the food has never been compromised. The restaurants affiliated with just-eat.es have indeed elevated their standards, ensuring that every meal is a delightful experience. The customer service team deserves applause as well. I encountered a minor issue with an order, and the support team was quick to resolve it, displaying professionalism and a genuine commitment to customer satisfaction. In conclusion, just-eat.es has not only redefined the online food ordering process but has also influenced the restaurants associated with it to elevate their standards. Kudos to the entire team for consistently delivering an exceptional dining experience. I highly recommend just-eat.es to all food enthusiasts out there!
M MARIA JESUS MACHADO
169 days ago

More Than Just a Delivery Service: Elevating Dining Experiences

As a frequent user of just-eat.es, I must say that it goes far beyond being just another food delivery platform. The restaurants featured on this platform have truly elevated my dining experiences time and time again. From innovative menus to exceptional service, each restaurant has its own unique charm and flavor that never fails to impress. What sets just-eat.es apart is the diverse range of restaurants available, all offering top-notch quality and flavors that cater to every palate. Whether I'm craving comforting classics or daring to try something new, the options are endless and always delivered with precision and care. While some might see just-eat.es as just a convenient way to order food, I see it as a gateway to a world of culinary delights waiting to be explored. The restaurants featured here have not just maintained their standards but have consistently raised the bar to deliver unforgettable dining experiences right to my doorstep. For anyone seeking more than just a meal, I highly recommend giving just-eat.es a try. It's not just about convenience; it's about savoring the exceptional dishes crafted by passionate chefs who take pride in their work. With just-eat.es, every meal becomes a special occasion worth savoring.
A Asta Gudbjorg
210 days ago

Everything was so good and dilicious

I cannot help but express my utmost gratitude for the delightful experience I had with just-eat.es. The moment my order arrived, I was overwhelmed by the tantalizing aroma wafting from the carefully packaged meal. Each bite was a symphony of flavors that danced on my palate, leaving me longing for more. The seamless ordering process and timely delivery truly elevated my dining experience. The convenience of having such delectable cuisine brought straight to my doorstep is unparalleled. The quality of the food surpassed my expectations, and it's safe to say that I have found my go-to option for culinary satisfaction. I wholeheartedly recommend just-eat.es to anyone in search of a convenient and exceptional dining experience. From the savory dishes to the hassle-free service, every aspect was nothing short of extraordinary. I eagerly anticipate my next order, knowing that it will be yet another culinary delight. Thank you, just-eat.es, for making every meal a memorable experience.
A Asta Gudbjorg
210 days ago

Unforgettable Dining Experience at just-eat.es: A Taste Sensation!

From the first bite to the last, my experience with just-eat.es was nothing short of extraordinary. The flavors were a symphony for my taste buds, each dish meticulously prepared to perfection. Not only was the food delicious, but the presentation was impeccable, leaving me in awe before even taking a bite. What truly set this dining experience apart was the attention to detail. From the carefully selected ingredients to the expertly crafted recipes, every element of the meal was thoughtfully curated. It's evident that the chefs at just-eat.es have a deep passion for their craft, and it shines through in every dish they create. Beyond the culinary delights, the service was exceptional. The staff was warm and welcoming, making me feel right at home from the moment I walked in. Their knowledge and enthusiasm for the menu were contagious, making the entire dining experience even more enjoyable. I left just-eat.es with a full stomach and a heart full of gratitude. This is not just a place to eat; it's an experience that will stay with me for a lifetime. Thank you, just-eat.es, for an unforgettable dining experience that truly exceeded all expectations.
M Mark Laugharne
212 days ago

Very poor customer service

⭐️⭐️⭐️⭐️⭐️ I can't say enough about the incredible customer service I received from just-eat.es. When I had an issue with my order, I reached out via chat and was connected with Daniel. He was absolutely fantastic, patient, and went above and beyond to ensure my problem was resolved. I was amazed by his dedication to resolving my issue and his willingness to patiently answer all of my questions. The level of service I received has completely won me over as a loyal customer. I can't thank Daniel and the just-eat.es team enough for their exceptional service. I highly recommend just-eat.es to anyone looking for not only delicious food but also outstanding customer support. Keep up the phenomenal work!
M Mark Laugharne
212 days ago

Exemplary Service and Prompt Issue Resolution

After a disappointing experience elsewhere, I turned to Just-Eat.es and was pleasantly surprised! Their customer service team showcased unparalleled dedication, swiftly resolving my inquiries with utmost professionalism. I reached out, nervous after previous encounters, and was met with a swift response - no hour-long waits or frustration in sight. Daniel, a shining example of efficiency and courtesy, went above and beyond to address my concerns promptly and effectively. I was impressed by the personalized attention and the genuine care taken to ensure my satisfaction. Thanks to their exceptional service, I can confidently say that my trust in Just-Eat.es has been solidified. I wholeheartedly recommend their platform for anyone seeking top-notch service and unparalleled customer care.
C Consumer
239 days ago

Outstanding Service and Delicious Food – Just-Eat.es Delights Every Time!

As a long-time customer of Just-Eat.es, I continue to be amazed by the outstanding service and delectable offerings provided by this incredible platform. With every order, I have experienced nothing but prompt and efficient delivery, and the quality of the food never fails to impress. From piping hot pizzas to mouthwatering sushi, each meal has been a true delight. The customer service team at Just-Eat.es has always gone above and beyond to ensure that every order is a seamless experience. Even when I encountered an issue with a delivery, the team was quick to address the situation and provide a resolution that left me completely satisfied. Their friendly and accommodating approach truly sets them apart. I am thrilled to be a loyal customer of Just-Eat.es, and I wholeheartedly recommend their services to anyone looking for a top-notch food delivery experience. Thank you, Just-Eat.es, for consistently exceeding my expectations!

Introduction

Just-eat.es is a leading online platform that connects users with a diverse range of restaurants for food delivery and takeaway services. With a user-friendly interface and a wide selection of cuisines, Just-eat.es aims to provide a convenient and hassle-free experience for its customers.

Pros and Cons

  • Pros:
    • Variety: Just-eat.es collaborates with numerous restaurants, offering customers an extensive selection of cuisines to choose from.
    • Convenience: The platform allows users to easily order food online, eliminating the need to visit multiple restaurant websites or make phone calls.
    • Delivery Tracking: Just-eat.es provides real-time delivery tracking, ensuring customers stay informed about the status of their order.
    • User-Friendly Interface: The website is intuitive and easy to navigate, making the ordering process seamless.
    • Customer Reviews: Users can read reviews and ratings from other customers, aiding in the decision-making process.
  • Cons:
    • Delivery Charges: Some restaurants may have additional delivery fees, which can impact the overall cost.
    • Limited Coverage: Just-eat.es may not be available in all areas, restricting access for certain users.

User Experience

Just-eat.es excels in providing a user-friendly experience. The platform is designed to prioritize ease of use and navigation, ensuring that even first-time visitors can effortlessly browse through the available restaurants and cuisines. The search function allows users to filter options based on specific preferences such as cuisine type, delivery time, and customer ratings. Additionally, the delivery tracking feature keeps customers informed about the progress of their orders, making the overall experience seamless and enjoyable.

Pricing and Value for Money

The pricing on Just-eat.es varies depending on the individual restaurants and their menu items. While some establishments may offer affordable options, others might cater to a higher-end market. The transparency of the platform allows users to view prices, enabling them to make informed decisions based on their budget. Value for money can be subjective depending on individual preferences, but Just-eat.es aims to provide a wide range of options to suit various budget constraints.

Customer Service

Just-eat.es prioritizes customer satisfaction and provides reliable customer service. The platform offers multiple channels for users to contact their support team, including email and a customer helpline. The responsive customer service team promptly addresses inquiries, concerns, and feedback, ensuring a positive and seamless overall experience for customers.

Product Quality and Selection

Just-eat.es collaborates with a vast number of restaurants, ensuring a diverse selection of cuisines and dishes. While the overall quality of the food depends on the individual restaurants and their cooking standards, Just-eat.es encourages customers to review and rate their orders, providing valuable feedback to both the platform and the participating restaurants. This feedback mechanism helps maintain and improve the overall product quality on the platform.

Website Usability

The Just-eat.es website boasts a user-friendly design and intuitive interface that make the ordering process effortless. The search and filtering functions allow users to easily narrow down their options, while the visually appealing layout enhances the overall browsing experience. The platform prioritizes simplicity and efficiency, making it accessible for users of all technical backgrounds.

Returns and Exchanges

Returns and exchanges on Just-eat.es may vary depending on the specific circumstances and the restaurant's policies. In case of incorrect or faulty orders, users are encouraged to contact the customer service team, who will assist in resolving any issues. Just-eat.es endeavors to ensure customer satisfaction by addressing problems promptly, reinforcing their commitment to providing a positive experience.

Promotions and Discounts

Just-eat.es frequently offers promotions and discounts to enhance the value for money for its customers. These promotions may include free delivery, discounts on specific restaurants or menu items, or even special deals for first-time users. The platform actively communicates these promotions through various channels, enabling users to benefit from cost-saving opportunities when ordering their favorite food.

Reputation

Just-eat.es has built a strong reputation as a reliable and trustworthy platform. The numerous positive customer reviews and ratings contribute to its credibility. The platform's commitment to partnering with reputable restaurants further enhances its reputation, as customers can rely on the quality and safety standards upheld by these establishments.

Payment Options

Just-eat.es provides a range of payment options to cater to different user preferences. These options may include credit or debit card payments, digital wallets, and sometimes cash on delivery, depending on the restaurant's policies. The secure payment gateway ensures the safety of users' financial information, instilling trust and confidence in the platform.

Loyalty Programs

Just-eat.es currently does not offer a loyalty program. However, the platform may introduce such a program in the future to incentivize repeat orders and reward loyal customers, providing additional value and benefits for regular users.

Customer Reviews

Customer reviews play an integral role in shaping dining decisions on Just-eat.es. Users can access reviews and ratings for each restaurant, helping them gauge the quality, taste, and service standards of various establishments. The feedback system encourages customers to provide honest reviews, which in turn aids fellow users in making informed choices.

Community Involvement

Just-eat.es actively engages with the local community by supporting charitable initiatives and collaborating with socially responsible restaurants. The platform may participate in community events or sponsor relevant causes, showcasing its commitment to being a responsible corporate citizen.

Shipping and Costs

Just-eat.es operates in the food delivery industry, and therefore, direct shipping is not applicable. Instead, the platform delivers food orders through its network of participating restaurants. While the prices on the platform are determined by individual restaurants, Just-eat.es endeavors to provide transparent pricing and minimize any hidden costs to ensure customers receive fair value for their money.