Justrug Reviews

Voted Good (4/5)

146 Votes

40 Reviews

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In the e-Commerce Service category

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8% users rated Terrible
3% users rated Poor
8% users rated Average
8% users rated Very Good
75% users rated Excellent
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H Helen Phillips
50 days ago

A Soft Touch of Elegance: A Heartfelt Review of justrug.com

When I stumbled upon justrug.com, I was on the hunt for a carpet that would not only enhance the aesthetics of my room but also provide a cozy and luxurious feel under my feet. The moment I laid eyes on their collection, I knew I had found the perfect match. The carpet I purchased from justrug.com surpassed all my expectations. Its softness is unparalleled, creating a comforting haven in my living space. Not only does it add a touch of elegance to the room, but it also effortlessly ties the decor together, making the entire space look inviting and homely. Every step I take on this carpet reminds me of the thoughtful choice I made. It truly transforms the ambiance and brings a sense of warmth that is incomparable. I couldn't be happier with my purchase from justrug.com. If you're looking to elevate the look and feel of your space with a high-quality and beautiful carpet, I wholeheartedly recommend justrug.com. Trust me; you won't be disappointed!
A Angela
50 days ago

Exquisite Quality and Timely Service

Diving into my experience with justrug.com, I was impressed by their prompt shipping and accurate tracking system. The arrival of the rug was as per schedule, showcasing their commitment to customer satisfaction. While I did receive the correct item, the slight discrepancy in color led me to rate them with 4 stars. However, upon closer inspection, I realized that the color variation might be due to the challenge of accurately capturing it in pictures. The rug's quality is truly commendable, exceeding my expectations with its durability and craftsmanship. Despite not having washed it yet, the robust construction assures me of its longevity. Overall, my journey with justrug.com has been a delightful one, with no room for complaints. I eagerly anticipate further enhancing my living space with their exquisite rugs in the future.
S Sherie Scott
54 days ago

An Unforgettable Shopping Journey with Justrug.com

Embarking on my quest for the perfect rug, I stumbled upon Justrug.com, and what a delightful find it was! The wide array of options left me spoiled for choice, each design more captivating than the last. The prices were surprisingly affordable, allowing me to bring home not just a rug, but a piece of art for my floor. The ordering process was a breeze, smooth as silk. With just a few clicks, my dream rug was on its way to me. And when it arrived, oh, the joy! The rug was exactly as displayed on the website, no surprises, just pure satisfaction. Justrug.com has truly set the bar high when it comes to delivering a seamless shopping experience. I am now a loyal customer, forever grateful for the quality products and impeccable service. Thank you, Justrug.com, for making my house feel like a home!
M Marion M.
55 days ago

Transformed My Space: A Tale of Beautiful Rugs and Exceptional Service

Allow me to share my heartwarming experience with justrug.com. Not only did their exquisite rugs breathe new life into my living space, but their customer service exceeded all my expectations. From the seamless ordering process to the prompt delivery, every step was met with professionalism and care. The rugs I purchased truly transformed my home, adding a touch of elegance and warmth that I had longed for. The quality surpassed my hopes, and the variety of designs catered to every style preference. I was spoilt for choice! What truly sets justrug.com apart is their unparalleled customer service. The team was not only knowledgeable and helpful but also went above and beyond to ensure my complete satisfaction. Their dedication to their customers is truly admirable. I am beyond thrilled with my purchase and cannot wait to order again from justrug.com. I have already started recommending them to all my friends and family, confident that they will experience the same joy and satisfaction that I have. Thank you, justrug.com, for not only providing beautiful rugs but also for delivering an exceptional service that has left a lasting impression. You have gained a loyal customer in me!
J Jake Black
57 days ago

An Unforgettable Journey with Justrug: Resilience and Redemption

Embarking on a path with justrug.com was a tale of mixed emotions. Initially, the journey hit a bump - a lack of shipping updates post-purchase left me in suspense. Nevertheless, a ray of hope emerged as the prompt and reassuring response from the customer support team calmed my nerves, showcasing their dedication to service. The plot thickened when, as a Canadian customer, the unexpected duty and tax fees cast a shadow over my excitement. The blow was harsh, questioning the value of the purchase. However, a twist in the plot revitalized the narrative - the astounding customer service at JUST RUG swept in like a hero to rectify the situation. Their efforts turned the tide, restoring my faith in their brand. And as the story unfolded, the rugs themselves stole the spotlight, living up to their online allure with unmatched softness and visual accuracy. Ultimately, the conclusion was one of redemption and satisfaction, painting justrug.com as a brand that evolves through challenges and emerges victorious, leaving customers like me in awe of their resilience and unwavering commitment to excellence.
B Brian Cotsen
57 days ago

Exceptional Value and Stellar Service Make justrug.com a Top Choice

Embarking on a quest for the perfect rug, I stumbled upon justrug.com and was instantly impressed by the unbeatable prices and exceptional service they offered. While the allure of affordability and efficiency drew me in, I couldn't help but feel a slight pang of regret upon receiving my order - the color was not as I had envisioned. Despite this minor setback, I cannot emphasize enough the top-notch service and quality provided by justrug.com. The seamless ordering process, prompt delivery, and outstanding customer support truly set them apart. The mistake in color selection was entirely on my end and in no way reflects upon the impeccable quality and service delivered by the team at justrug.com. Even though I couldn't award a perfect 5-star rating due to my color mishap, I can wholeheartedly vouch for this company's commitment to excellence. If you're seeking an online rug retailer that combines affordability with exceptional service, look no further than justrug.com. I've learned my lesson about color choices, but I'll definitely be back for more of their fantastic products in the future.
L Linda Sellers
58 days ago

Transforming My Home with Justrug: Quality, Style, and Convenience

After stumbling upon Justrug.com in my search for a washable rug, I was thrilled with the extensive collection of styles that catered to my taste. The vibrant colors and intricate designs instantly caught my eye, making it challenging to narrow down my options! What truly stood out to me was the quality of the rug I received. Despite being washable, it felt plush and durable, promising longevity without compromising on style. This ensured that my investment would serve both aesthetic and practical purposes in my home. The delivery process was seamless and informative. I received constant updates regarding the shipment, which added to the anticipation of finally unrolling my chosen rug in my living room. The quick delivery surpassed my expectations and reflected the company's commitment to customer satisfaction. Furthermore, the competitive pricing of Justrug allowed me to revamp my living space without breaking the bank. I appreciated that I could enhance my home decor without compromising on quality or style due to budget constraints. In conclusion, Justrug exceeded my expectations by providing a high-quality washable rug that seamlessly blended style, durability, and convenience. My experience with Justrug has transformed my home, adding a touch of elegance and comfort that I am grateful for. A heartfelt recommendation to anyone in search of a rug that encapsulates both quality and style.
C Carol R
59 days ago

Transforming my Space with Perfectly Accurate Runners

When I stumbled upon justrug.com, I was drawn to their exquisite collection of runners that promised to breathe life into my living space. True to their claim, the runners I received were exactly as shown on their website – vibrant, stylish, and perfect for my decor scheme. What truly impressed me was the non-slip backing that ensured safety and stability, making them ideal for high-traffic areas in my home. However, a slight hiccup occurred with the delivery, causing a delay in receiving my order. Undeterred, I reached out to their customer service team, and to my delight, they responded promptly and resolved the issue efficiently. Not only did they offer a sincere apology for the inconvenience caused by the delay, but they also expedited the delivery, leaving me pleasantly surprised by their exceptional service. Thanks to justrug.com, my space has been transformed, and I couldn't be happier with my purchase. I highly recommend their products for anyone looking to elevate their home decor with quality rugs that live up to expectations.
H Helen
61 days ago

Transformed Our Living Space: A Perfect Rug We’ve Always Dreamed Of

Our experience with justrug.com has been nothing short of exceptional. The rug we received not only matched but exceeded our expectations. Its vibrant color palette added a touch of elegance to our living space, exactly as showcased on the website. Walking on the rug feels like stepping into a luxurious sanctuary every day. The quality and craftsmanship are truly remarkable, making it a valuable addition to our home decor. We couldn't be happier with our purchase; it's the perfect piece we've always dreamed of to tie our room together. Thank you, justrug.com, for offering such a delightful product that has transformed our living space into a cozy and stylish haven. We highly recommend justrug.com to anyone in search of quality rugs that not only meet but exceed expectations.
L Lynne Warren
62 days ago

Exquisite Quality Surpassed My Expectations!

From the moment I visited justrug.com, I was drawn to their stunning collection. After deliberating, I decided to splurge on a beautiful runner for £80. While the delivery took a bit longer than expected, the product's quality was worth the wait. When I unrolled the rug, my heart sank as it initially looked cheap and wouldn’t lie flat. However, after placing it down and giving it some time, the rug miraculously transformed! It not only exceeded my expectations but also added a touch of elegance to my home that I didn't even know was missing. Thank you, justrug.com, for a truly exceptional product!
R rachel mendez
66 days ago

A True Gem: My Unforgettable Experience with justrug.com

Let me start by saying that my decision to purchase a rug from justrug.com was one of the best choices I've made. Despite my initial reservations about ordering from a different country, the communication with the team was impeccable, earning them a solid 10 out of 10 in my book. The rug exceeded all my expectations; it was even more stunning in person than in the photographs online. The quality was exceptional, a true testament to the craftsmanship and attention to detail that went into its creation. I found myself admiring its beauty every time I entered the room. Needless to say, I am beyond pleased with my purchase and have already started envisioning where my next rug from justrug.com will go in my home. Thank you for providing such a seamless and delightful shopping experience.
C Courtney
71 days ago

Unmatched Customer Service and Quality Products!

Let me start by saying that my experience with justrug.com has been nothing short of exceptional. We recently purchased two rugs from them, and while one rug matched the picture perfectly, the other arrived in the wrong color. However, when I reached out to their customer service team, they promptly sent us the correct colored rug, allowing us to keep the initial one as well. This level of customer service is truly commendable and left me thoroughly impressed. As for the quality of the rugs, we are pleased with what we received. Although we haven't washed them yet due to the larger rug not fitting in our washer, I am confident that they will hold up well. The material feels sturdy and well-made, giving me peace of mind about their longevity. Overall, I would not hesitate to recommend justrug.com to anyone in search of top-notch rugs and exceptional customer service. I am already planning future purchases from them, knowing that I can trust both the quality of their products and the support of their team. Thank you, justrug.com, for a wonderful shopping experience!
K Kerry Macdonald
72 days ago

An Amazing Rug Buying Experience at justrug.com!

After purchasing a rug from justrug.com, I was blown away by the quality and design of the product. The rug added a touch of elegance to my home decor and I couldn't have been happier with my purchase. The customer service was prompt and helpful, ensuring that I had all the information I needed before making my decision. I highly recommend justrug.com for anyone looking for beautiful and high-quality rugs to enhance their living space.
M Mrs Jean Geary
77 days ago

Transformed my Home: Exceptional Service, Stunning Rug

My experience with justrug.com was nothing short of exceptional. The service exceeded my expectations as my rug arrived promptly, even faster than anticipated, all the way from Istanbul. The rug itself is a true masterpiece, adding a touch of elegance and warmth to my home. Its quality far surpassed its price, making it an excellent value for money. I decided to use this exquisite rug as a hall door mat due to its washable feature, which is a game-changer compared to the standard, mundane rugs available elsewhere. The intricate design and vibrant colors have truly transformed the entrance of my home, impressing everyone who walks through the door. After this remarkable experience, I have no doubt that I will be a repeat customer of Justrug. Their commitment to quality and customer satisfaction shines through in every aspect of their service, making them my go-to for all things rugs. Thank you, Justrug, for enhancing my living space with your exceptional products and service!
J JESSICA
84 days ago

Turning a Flaw into a Triumph: My Honest Experience with justrug.com

Nestled in the heart of my home, I envisioned the perfect rug tying together my living room décor. Excitement brimmed in me as I eagerly awaited the arrival of my order from justrug.com. Alas, a mix-up ensued, and my anticipation was met with disappointment when the rug that arrived was not the size I had meticulously chosen. The initial hiccup led to a series of frustrating exchanges as I reached out to the company for a resolution. They assured me that the correct rug would swiftly be dispatched to me. However, weeks turned into a month, and the replacement rug remained an elusive promise. Amidst my growing dismay at the situation, a glimmer of hope emerged when I decided to share my experience online. Justrug.com, upon seeing my feedback, swiftly rectified their mistake and expedited the correct rug to me. The rug finally arrived, and to my delight, it exceeded my expectations in both quality and size. While the journey was fraught with challenges, the perseverance and dedication of justrug.com's team in addressing my concerns ultimately turned a flaw into a triumph. My rug now graces my living space, a testament not only to its quality but also to the exceptional customer service that transformed a disappointing experience into one that showcased their commitment to customer satisfaction.

Introduction

Justrug.com is an online retail store that specializes in high-quality rugs for home and office decor. With an extensive collection of rugs in various styles, sizes, and materials, Justrug.com caters to the diverse needs and preferences of customers.

Pros

  • Wide Selection: Justrug.com offers a vast range of rugs, ensuring that customers can find the perfect rug to suit their taste and space.
  • Quality Products: The rugs available on Justrug.com are known for their superior quality and durability.
  • Satisfactory User Experience: The website is user-friendly, making it easy for customers to navigate and find desired products.
  • Competitive Pricing: Justrug.com offers competitive prices, making it affordable for customers to enhance their living or working space with a stylish rug.
  • Flexible Returns and Exchanges: Justrug.com provides a hassle-free returns and exchanges policy, ensuring customer satisfaction.
  • Promotions and Discounts: Regular promotions and discounts are offered, providing customers with additional savings on their rug purchases.
  • Reputable and Trustworthy: Justrug.com has established a solid reputation for delivering excellent products and customer service.
  • Secure Payment Options: The website offers secure payment gateways, ensuring the safety of customers' financial information.

User Experience

Justrug.com provides an enjoyable user experience with its intuitive website layout and clear product categorization. Customers can easily browse through the extensive collection of rugs and use built-in search filters to narrow down their options. High-quality product images and detailed descriptions assist customers in making informed purchasing decisions. The website also loads quickly, reducing any potential frustration for users.

Pricing and Value for Money

Justrug.com offers competitive prices for its rugs, ensuring customers get value for their money. The website incorporates different price ranges, catering to varying budgets without compromising on quality. In addition, periodic promotions and discounts further enhance the value for customers, enabling them to acquire premium rugs at affordable prices.

Customer Service

Justrug.com prioritizes customer satisfaction by providing excellent customer service. Their responsive and knowledgeable support team promptly assists customers with any queries or concerns. Whether through email or phone, customers can expect a friendly and efficient response. The dedication to customer service contributes to building trust and enhancing the overall shopping experience.

Product Quality and Selection

Justrug.com prides itself on offering rugs of exceptional quality. Each rug undergoes rigorous quality checks, ensuring that customers receive premium products that are built to last. The website hosts an extensive selection of rugs, encompassing various styles, colors, patterns, and materials. From traditional to modern, customers can find the perfect rug to complement their interior design aesthetic.

Website Usability

Justrug.com focuses on providing a user-friendly website with seamless navigation. The website's design is intuitive, allowing customers to effortlessly browse through different rug categories, apply filters, and compare various options. Clear product descriptions, dimensions, and high-resolution images help customers make informed decisions. The checkout process is streamlined, minimizing any potential friction and ensuring a convenient shopping experience.

Returns and Exchanges

Justrug.com offers a flexible returns and exchanges policy. If a customer is not completely satisfied with their purchased rug, they can initiate a return or exchange within a specified timeframe. The process is efficient, and the customer support team assists throughout the return or exchange process, ensuring a hassle-free experience for the customer.

Promotions and Discounts

Justrug.com frequently runs promotions and discounts to provide customers with additional savings. These promotional offers may include seasonal sales, bundle deals, or exclusive discounts for newsletter subscribers. Customers can take advantage of these opportunities to enjoy significant savings on their rug purchases.

Reputation

Justrug.com has established a strong reputation within the rug industry. With its focus on delivering premium products and ensuring customer satisfaction, Justrug.com has garnered positive reviews and testimonials from numerous satisfied customers. The store's dedication to quality and service has contributed to its growing recognition as a trustworthy and reliable online retailer.

Payment Options

Justrug.com offers secure payment options, ensuring the safety of customers' personal and financial information. Customers can choose to pay with major credit cards, debit cards, or utilize popular online payment gateways. The website employs encryption technology to safeguard all transactions, further instilling confidence in customers when making purchases.

Loyalty Programs

At present, Justrug.com does not offer a specific loyalty program. However, they often provide exclusive offers and discounts to their newsletter subscribers, rewarding customers for their continued engagement.

Customer Reviews

Customer reviews on Justrug.com are a valuable resource for prospective buyers. They offer insight into the overall experience, product quality, and customer service. The website encourages customers to leave reviews, contributing to an open and transparent community where shoppers can make informed decisions based on the experiences of others.

Community Involvement

Justrug.com actively participates in community outreach programs, supporting various charitable initiatives. The company believes in giving back to society and has collaborated with local organizations to make a positive impact.

Shipping and Costs

Justrug.com provides reliable and timely shipping services to customers worldwide. Shipping costs and delivery times may vary based on the customer's location and the specific rug chosen. The website provides clear information regarding shipping fees and estimated delivery times during the checkout process. Furthermore, Justrug.com occasionally offers free shipping promotions, allowing customers to save on delivery costs.

In conclusion, Justrug.com offers a comprehensive selection of high-quality rugs, ensuring customer satisfaction through competitive pricing, excellent customer service, and hassle-free returns and exchanges. The website's usability, secure payment options, and focus on community involvement further contribute to its reputation as a trustworthy and reliable online retailer in the rug industry.