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Terrible – do NOT waste your money.
I recently had a disappointing experience with justwines.com.au which left me feeling disheartened and frustrated. After joining their JW Crew membership and ordering a case of my beloved organic wine, I received a batch that had gone off. Despite reaching out to their customer service team, I was met with radio silence and unresponsiveness. It was a disheartening experience to say the least. However, since sharing my review and reaching out to consumer affairs, I've witnessed a change in their approach. Their customer service team has been persistent in their efforts to make amends. After several interactions, I was able to secure a full refund for the faulty wine and cancel my membership. While I appreciate their eventual responsiveness and resolution, the initial lack of customer service remains concerning. It's disheartening when customers feel the need to resort to extreme measures to be heard. I stand by my initial experience and cannot wholeheartedly recommend doing business with this company. Despite the resolution, the journey to get there was far from seamless. I hope that my feedback encourages justwines.com.au to prioritize customer satisfaction and proactive communication in the future.Remarkable Turnaround – Restored Faith in Customer Service
I recently had an unforgettable experience with justwines.com.au that began disappointingly but ended surprisingly well. After signing up for their JW Crew membership, I eagerly awaited my favorite organic wine, only to receive a batch that was clearly off. Frustrated by the fizzy and sour taste, I reached out to customer service, only to face a wall of silence and unresponsiveness. Disheartened by the lack of care, I took matters into my own hands, blocking their debits and cancelling subscriptions. However, everything changed when I shared my experience online. Suddenly, their customer service team was at my beck and call, eager to make amends. Through persistent communication, they offered to refund me but initially only back into their platform. Despite their insistence, I stood my ground, demanding a full refund to my satisfaction. Eventually, after continued back-and-forth, I received my due amount, and my faith in their customer service was slowly restored. While I appreciate the effort to rectify the situation, it's unfortunate that it took public pressure for them to act promptly. I believe that a company should prioritize customer satisfaction without the need for ultimatums. Despite the positive resolution, I remain cautious about recommending their services to others until consistent improvements are made.coupons dont work
As a wine enthusiast, I'm always on the lookout for great deals on exceptional bottles. That's why when I stumbled upon justwines.com.au and their enticing coupons, I was eager to explore their offerings. However, my excitement quickly turned to disappointment when none of the coupons I tried seemed to work. Feeling frustrated and misled, I made the tough decision to part ways with Just Wines and began my search for an alternative. That's when I stumbled upon First Choice Liquor, and I have to say, it was a game-changer. Not only did they boast an equally impressive selection of wines, but their prices were even more affordable. In fact, I ended up finding the perfect bottle at a fraction of the cost, and the entire experience turned out to be a blessing in disguise. While my time with justwines.com.au may have come to an end, I'm grateful for the silver lining that led me to First Choice Liquor. I sincerely hope that justwines.com.au takes this feedback to heart and reevaluates their coupon system. As for me, I'm ecstatic to have found a new go-to for all my wine needs at First Choice Liquor. Here's to raising a glass to exceptional wine and unbeatable prices! Cheers!Unbeatable Service and Savings
I cannot emphasize enough the remarkable service and unbeatable savings I experienced with justwines.com.au. Initially, I encountered some issues with coupons not working as expected, which left me feeling frustrated with a sense of false advertising. However, this minor setback turned out to be a blessing in disguise as it led me to discover the exceptional offerings at First Choice Liquor. Not only did I find equally exquisite wines, but at more affordable prices. Making the switch was indeed a game-changer for me. The seamless shopping experience, coupled with the fantastic deals and discounts, truly set First Choice Liquor apart. The convenience, quality, and cost-effectiveness exceeded my expectations, leaving me a satisfied and loyal customer. I wholeheartedly recommend their services to anyone looking for top-notch products at competitive prices. In conclusion, my journey from disappointment to delight serves as a testament to the exceptional standards and unparalleled value offered by First Choice Liquor. With them, you can elevate your wine experience without breaking the bank. Give them a try and discover a whole new world of savings and satisfaction.Turning a Negative Experience into a Positive Lesson with Just Wines
As a wine enthusiast, my passion for discovering new flavors led me to Just Wines. However, my journey initially hit a bump when I encountered a persistent salesman who overwhelmed me with offers and left me feeling pressured. Despite this unpleasant experience, I decided to give Just Wines another chance, hoping for a better outcome. After receiving a disappointing batch of wines that didn't meet my expectations, I took the bold step of requesting a return. To my relief, the customer service team at Just Wines handled my case efficiently and professionally, restoring my faith in the brand. Their commitment to customer satisfaction shone through as they addressed my concerns promptly and respectfully. Although my trust had been shaken, Just Wines managed to redeem themselves with an exceptional offer that truly impressed me. The transparency in pricing and integrity they displayed during our interactions highlighted their dedication to building trust and rapport with customers. I was delighted to find that beneath the initial setbacks lay a company that values honesty and integrity above all else. In the end, Just Wines not only delivered on their promise but exceeded my expectations, showcasing a level of service that set them apart from the rest. This experience taught me the importance of perseverance and gave me a newfound appreciation for a brand that remained steadfast in their commitment to customer satisfaction. To anyone hesitant about trying Just Wines, I encourage you to look past any initial setbacks and give them a chance to showcase their dedication to providing quality products and exceptional service. My transformation from skepticism to loyalty is a testament to their ability to turn a negative experience into a positive lesson, making Just Wines a brand I am proud to support.Just Wines: A Customer’s Journey of Persistent Calls and Frustration
My Experience with justwines.com.au: A few years back, I made a purchase from Just Wines, and little did I know that it would lead to an ongoing barrage of phone calls. Despite my polite requests to have my number removed from their call list due to my decision to not drink anymore, the relentless calls persisted. Blocking their number proved futile as they found alternative ways to reach out. My earnest advice to all potential customers is to steer clear of Just Wines. The persistent harassment and unwillingness to respect my privacy makes the purchasing experience not worth the frustration. Save yourself the trouble and avoid Just Wines at all costs.Transformative Customer Service: A Revelation with Just Wines
Diving into my experience with Just Wines, I encountered a revelation that truly transformed my perspective. Initially, plagued by relentless phone calls after a single purchase, I found myself at odds, trying to politely decline their offerings as I no longer consumed alcohol. Despite my efforts, the calls persisted, leaving me frustrated and exasperated. However, what ensued next was nothing short of remarkable. Upon expressing my concerns to the team at Just Wines, they not only acknowledged my predicament but also took swift action to rectify the situation. Their responsiveness and empathy were truly commendable as they promptly removed my number from their database and ceased all unsolicited calls. This experience not only salvaged my faith in customer service but also highlighted the importance of genuine care and understanding in the business world. Just Wines exceeded my expectations, demonstrating a commitment to customer satisfaction that is truly rare to find. In conclusion, my advice stands in stark contrast to my initial sentiment. Just Wines, with their exceptional customer service and dedication to resolving issues, has won me over as a loyal patron. Embrace the transformative experience that Just Wines offers, and you'll discover a level of care and consideration that sets them apart from the rest.Very pushy and unethical sales people
I recently had an exceptional experience with JustWines.com.au. The quality of their wine was outstanding and their website was user-friendly, making it easy for me to find exactly what I was looking for. However, what truly stood out to me was their exceptional customer service. The sales staff were polite, courteous, and never pushy. One thing that I truly appreciated was their respect for my decisions. When I mentioned that I was not currently drinking, they didn't press for explanations or try to persuade me otherwise. This level of understanding and respect made me feel valued as a customer. I can confidently say that JustWines.com.au has won me over not just with their exceptional products, but also with their ethical and respectful approach to sales. I will definitely be returning for more of their offerings in the future. Thank you, JustWines.com.au, for the delightful experience!A Genuine Testimonial: Turning Away from Pushy Sales Tactics with Just Wines
When I first encountered justwines.com.au, I was excited to explore their offerings. However, my experience took a negative turn due to their pushy sales tactics. The quality of the wine I purchased did not meet my expectations, and even after a year, I found myself bombarded with relentless calls from the sales team. Despite clearly expressing my decision to refrain from drinking, I was met with persistent inquiries about my choice. The salesperson's insensitive probing into my personal reasons for not consuming alcohol left me frustrated. It became evident that the company's lack of boundaries could potentially pose risks, especially for individuals struggling with alcohol dependency. Thankfully, I was able to assert my boundaries and firmly communicate my stance. Nevertheless, the pressure to make a purchase persisted, with suggestions to buy for friends or family instead of respecting my choice. In light of my experience, it is clear that the sales staff at Just Wines would greatly benefit from training on respectful and ethical sales practices. The need to understand and honor a customer's decision, without resorting to intrusive questioning or persistence, is paramount for fostering positive interactions. While my personal choice to abstain from drinking is a matter of preference, it underscores the importance of companies like Just Wines respecting individual decisions without imposing their products. Ultimately, my encounter highlights the significance of customer-centric approaches and the repercussions of disregarding boundaries in sales interactions.Just Wine CRU Works.
"Just Wine CRU has truly exceeded my expectations. I was initially skeptical, but after giving it a try, I am completely sold. I realized that even with just two orders a year, the benefits of CRU are unmatched. The free shipping and six complimentary bottles make it an incredible value. Not to mention the better pricing! Just Wine CRU has made me a loyal customer, and I can't recommend it enough. Take my money, Just Wine!"Just Wine CRU: A Game-Changer for Wine Enthusiasts
Let me start by saying that Just Wine's CRU program is a game-changer for any wine enthusiast out there. Initially, I was skeptical about the benefits it claimed to offer, but boy, was I proven wrong! Signing up for CRU has been one of the best decisions I've made for my wine collection. The perks are simply unbeatable - free shipping, complimentary bottles (yes, you read that right, six of them!), and let's not forget about the better pricing. This program screams value, and I'm all for it. Now, I find myself eagerly awaiting my two annual orders, knowing that I'm not only getting top-notch wines but also saving a pretty penny in the process. Just Wine, take my money - you've won me over!Awful wines, awful service – do not recommend
I recently stumbled upon justwines.com.au and decided to give their "Premium" wine offer a try. While the initial deal seemed too good to pass up, my excitement quickly turned to disappointment upon tasting the wines. The quality was undeniably subpar, leaving me with undrinkable bottles that hardly reflected the premium price tag. To make matters worse, I found myself on the receiving end of aggressive sales calls, despite expressing my disinterest in further purchases. Even after multiple requests to be removed from their calling list, the relentless sales pitches persisted, leaving a sour taste in my mouth that no amount of wine could wash away. In the end, my experience with justwines.com.au was nothing short of a letdown. The promised quality did not align with reality, and the persistent sales tactics only added to the frustration. As a result, I cannot in good conscience recommend their services to other wine enthusiasts. If you're in the market for exceptional wines and top-notch customer service, I would advise looking elsewhere. Save yourself the disappointment and opt for a retailer that values quality and customer satisfaction above all else. After all, life's too short to settle for subpar wine and unsolicited sales calls.A Journey of Disappointment Turned Learning: Reflections on JustWines.com.au
Embarking on what seemed like a delightful wine adventure with JustWines.com.au, I ordered their "Premium" wines at an incredible discounted price. Anticipation ran high as I eagerly awaited the delivery, only to be met with a crushing reality. The wines, far from premium, left a bitter taste with their undrinkable quality, shattering my hopes of indulging in a luxurious sip. My disappointment only escalated as I encountered the unwelcome persistence of their sales team. Despite multiple requests to cease the calls, their aggressive outreach persisted, disrupting my peace long after the failed wine experience. Even though my purchase was made through a Groupon deal in 2021, the calls continued into the present day, a relentless reminder of the unfortunate transaction. While the allure of a special offer beckoned, my disheartened spirit could not entertain the thought, reiterating my disinterest in any further engagement. The transition from one salesperson to another only amplified the discomfort, painting a stark picture of unprofessional conduct and a lack of customer empathy. In light of these experiences, I reflect on the journey with JustWines.com.au as a lesson learned. Amidst the disappointment and inconvenience, I discovered the importance of transparency, genuine customer care, and the valuable impact of respectful communication. As I navigate the realm of wine purchases, this chapter with JustWines.com.au stands as a reminder to tread carefully and seek establishments that prioritize integrity and customer satisfaction. My journey of disillusionment with JustWines.com.au serves as a testament to the significance of genuine experiences and authentic connections in the world of e-commerce.STAY AWAY SCAMMERS
As someone who enjoys a good glass of wine, I was excited to explore the offerings at justwines.com.au. However, my initial experience left much to be desired. After purchasing 12 bottles of wine and confirming the price with customer service, I was disappointed to learn that there had been a pricing error. The wine was promptly removed from the website, with the next vintage appearing for sale just two weeks later. Despite my efforts to resolve the issue, I found the customer service to be unhelpful, and the company was quick to offer a refund in lieu of honoring our initial agreement. What's more, I inadvertently received internal emails that revealed deceptive practices on their end, further compounding my frustration. While I empathize with anyone who has had a negative experience with a company, it's disheartening when a business fails to uphold the principles of honesty and integrity. In sharing my experience, I hope to save others from falling victim to similar treatment. Ultimately, it's crucial for companies to prioritize transparency and accountability, and unfortunately, my experience with justwines.com.au fell short of these standards.Unbelievable Service and Quality Wines at JustWines!
I cannot express enough how impressed I am with the service and quality of wines I received from JustWines.com.au. From start to finish, my experience was nothing short of extraordinary. The ease of navigating their website, paired with the vast selection of wines, made for a delightful shopping experience. Upon receiving my order of 12 exquisite bottles of wine, I was blown away by the taste and craftsmanship of each one. JustWines truly exceeded my expectations with their selection, ensuring that every bottle was a treat for the senses. What truly sets JustWines apart is their exceptional customer service. From confirming prices to addressing any concerns I had, their team was prompt, professional, and courteous throughout. Even when faced with a pricing error, they handled the situation with transparency and integrity, promptly offering a solution that was fair to both parties. I am grateful for the seamless resolution and the genuine care that JustWines demonstrated in rectifying the issue. Their commitment to customer satisfaction is truly commendable and speaks volumes about their dedication to excellence. In a world where transparency and honesty can be hard to come by, JustWines stands out as a beacon of integrity in the wine industry. I am proud to support a company that values its customers and upholds the highest standards of ethics and professionalism. Thank you, JustWines, for not only providing me with exceptional wines but also for setting a shining example of what true customer service should look like. I will be a loyal customer for life and look forward to many more delightful wine experiences with your remarkable company.No Results Found
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{{{reviewBody}}}Introduction:
Justwines.com.au is an online marketplace that specializes in selling a wide variety of wines from all around the world. It offers an extensive selection of red, white, sparkling, and fortified wines, catering to the diverse tastes and preferences of wine enthusiasts. With its user-friendly interface, excellent customer service, and competitive pricing, Justwines.com.au has established itself as a trusted platform for wine lovers to explore and purchase their favorite bottles online.
Pros and Cons:
- Pros:
- Wide range of wines from renowned wine-producing regions.
- Competitive pricing and regular promotions for great deals.
- Secure and user-friendly website for a seamless shopping experience.
- Dedicated customer service team ready to provide assistance.
- Flexible payment options to ensure convenience for customers.
- Loyalty programs and exclusive discounts for returning customers.
- Cons:
- Limited selection of organic or biodynamic wines.
- Shipping costs might be slightly higher for some locations.
- Availability of certain limited edition or rare wines may vary.
User Experience:
Justwines.com.au provides an intuitive and user-friendly platform that allows customers to easily browse and purchase their desired wines. The search function is efficient and effective, enabling users to find specific wines or explore various categories effortlessly. The website's layout is visually appealing, with detailed product descriptions and clear images that help users make informed decisions. Additionally, customers can access their order history, track their packages, and manage their account settings conveniently. Overall, the user experience on Justwines.com.au is seamless and satisfying.
Pricing and Value for Money:
Justwines.com.au offers competitive pricing for its vast selection of wines. The platform frequently provides promotions, discounts, and bundle offers, allowing customers to enjoy excellent value for their money. The prices are generally lower compared to traditional retail stores. Moreover, Justwines.com.au offers a price match guarantee, ensuring customers receive the best possible prices on their favorite wines.
Customer Service:
Customer service is a top priority for Justwines.com.au. Their knowledgeable and friendly support team is readily available to assist customers with any queries or concerns. Whether it is help with selecting the right wine, tracking orders, or resolving issues, Justwines.com.au strives to provide prompt and effective customer support through various communication channels, including phone, email, and live chat. The team is dedicated to ensuring a satisfactory experience for every customer.
Product Quality and Selection:
Justwines.com.au maintains high standards when it comes to product quality. They source wines from reputable wineries and distributors, ensuring authenticity and excellence. The platform collaborates with renowned local and international producers, offering a diverse selection of wines to cater to different tastes and budgets. Whether customers are looking for well-known brands or hidden gems, Justwines.com.au has a comprehensive range to satisfy every palate.
Website Usability:
The website of Justwines.com.au is designed with utmost user convenience in mind. It is easy to navigate, with clear categories and filters to refine searches. The site's loading speed is impressive, offering a hassle-free browsing experience. Product pages are informative, providing details about the wines' origins, tasting notes, and food pairing suggestions. The seamless checkout process and secure payment gateway ensure a smooth transaction for customers.
Returns and Exchanges:
Justwines.com.au has a customer-centric returns and exchanges policy. If customers receive damaged or faulty products, they can contact the customer service team within a specified timeframe to request a return or exchange. The platform promptly addresses such issues and assists in resolving them to ensure customers' satisfaction. However, it is important to note that returns or exchanges based on personal preferences or change of mind might be subject to certain conditions or fees.
Promotions and Discounts:
Justwines.com.au regularly offers promotions and discounts to provide customers with extra savings. These promotions include seasonal sales, clearance offers, and limited-time deals. Additionally, the platform has a newsletter subscription that provides exclusive discounts, early access to promotions, and updates on new releases. Justwines.com.au rewards its loyal customers with special discounts and loyalty programs, encouraging repeat purchases and enhancing the overall value for money.
Reputation:
Justwines.com.au has built a strong reputation in the online wine retail industry. With years of experience and positive customer reviews, the platform has gained trust and credibility among wine enthusiasts. The company is known to prioritize customer satisfaction, offering a reliable and trustworthy service. Furthermore, Justwines.com.au has established partnerships with reputable wineries and distributors, which further solidifies its reputation for quality and authenticity.
Payment Options:
Justwines.com.au provides customers with a range of secure payment options. Customers can choose to pay using credit or debit cards, including Visa, Mastercard, and American Express. Additionally, the platform supports payment through PayPal, a widely trusted online payment service. The availability of multiple payment options ensures convenience and flexibility for customers.
Loyalty Programs:
Justwines.com.au offers loyalty programs to reward its repeat customers. By creating an account and making purchases, customers earn reward points that can be redeemed for discounts and exclusive offers. The loyalty program encourages customer engagement and fosters long-term relationships with the platform, providing additional value and benefits to loyal patrons.
Customer Reviews:
Justwines.com.au has received numerous positive customer reviews across various platforms. Customers appreciate the extensive selection of wines, competitive prices, prompt delivery, and excellent customer service. The reviews highlight the platform's reliability, quality products, and overall positive shopping experiences. Justwines.com.au is committed to addressing any customer concerns or issues promptly, further enhancing its reputation based on the consistently positive feedback received.
Community Involvement:
Justwines.com.au actively participates in community involvement initiatives. The platform collaborates with local wineries and associations to support events, tastings, and wine-related activities. Justwines.com.au also sponsors and promotes various wine-related festivals and competitions, fostering a sense of community and celebrating the joy of wine appreciation.
Shipping and Costs:
Justwines.com.au offers reliable shipping services within Australia and internationally. The platform aims to dispatch orders within a specified timeframe, ensuring prompt delivery. Shipping costs vary based on the location and quantity of products ordered. While shipping costs might be slightly higher for some remote locations, Justwines.com.au strives to provide competitive rates and efficient delivery services, ensuring customers receive their wines in excellent condition.