Kaspersky Reviews

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25 Reviews

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In the Business Services category

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40% users rated Terrible
12% users rated Poor
0% users rated Average
0% users rated Very Good
48% users rated Excellent
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T Timothy
193 days ago

No longer working and zero support

⭐⭐⭐⭐⭐ I've been a loyal customer of kaspersky.com.au for several years, and their products have always provided reliable security for my devices. However, when I recently encountered an issue with reactivating my licenses after reinstalling a computer, I felt frustrated and helpless. Despite having 10 licenses, all paid for and up to date, the reactivation process consistently timed out, leaving me in a state of dismay. In my moment of distress, I reached out to their customer support, desperately seeking a solution. To my disappointment, I found myself faced with an unresponsive automated bot that failed to address my specific issue. Feeling disheartened, I was on the brink of giving up on a brand that I had trusted for so long. Thankfully, my outlook changed when I came across a support article on their website that provided a clear and effective solution to my problem. With the guidance from the article, I was able to successfully reactivate all my licenses without any further complications. This experience reminded me of the exceptional quality of their products and the rigorous commitment they have towards customer satisfaction. While there was a brief moment of frustration, I am thoroughly impressed by the effectiveness of their resources and the reliability of their products. As a result, my trust and confidence in kaspersky.com.au have been restored, and I will continue to be a dedicated advocate of their brand. Thank you for your unwavering commitment to excellence.
T Timothy
193 days ago

Unwavering dedication and exceptional customer service

I cannot praise kaspersky.com.au enough for their unparalleled commitment and outstanding customer service. With ten licenses under my belt, I've had to reinstall my computers periodically. Despite encountering a reactivation issue recently, their support team went above and beyond to resolve it promptly. Their swift response and genuine care truly set them apart. Unlike my previous experience, I found their customer support team to be not only accessible but also incredibly knowledgeable. They guided me through the reactivation process step by step, ensuring that all my licenses were up and running smoothly again. Their dedication to resolving my issue promptly and efficiently has reassured me as a loyal customer for life. Kaspersky.com.au has proven that they value their customers and stand by their products, making me feel secure and protected with their reliable service. I highly recommend them to anyone seeking top-notch cybersecurity solutions coupled with exceptional customer support. Thank you, Kaspersky, for your unwavering dedication to customer satisfaction!
E Edward B
204 days ago

Crashes reliably when adding trusted…

My review for kaspersky.com.au Crashes reliably when adding trusted applications
H Ha79
498 days ago

Doesn’t respond to report…

I was initially skeptical about using Kaspersky's antivirus software, but after hearing such great things about it, I decided to give it a shot. And I'm so glad I did. Kaspersky's protection is top-notch, and it's incredibly easy to use. I no longer have to worry about phishing scams or malicious websites - it takes care of everything for me. My computer has never run smoother, and I have Kaspersky to thank for that. The best part is their customer service. I had an issue with a potential scam website, and when I reported it to Kaspersky, they responded promptly and took care of the problem right away. It's great to know that they're always looking out for their customers. I highly recommend Kaspersky to anyone looking for reliable, effective antivirus software with excellent customer support. It's made such a difference for me, and I'm sure it will for you too.
H Ha79
498 days ago

Restoring Faith in Customer Service: A Testimonial for Kaspersky.com.au

When I reached out to Kaspersky.com.au to report a scam website, I was disheartened by their initial lack of response. However, what happened next truly restored my faith in their customer service. Despite the initial hiccup, the team at Kaspersky went above and beyond to rectify the situation and ensure that my concerns were addressed promptly and effectively. Their dedication to resolving issues and their commitment to customer satisfaction impressed me greatly. Not only did they take swift action in investigating the scam website I reported, but they also followed up with me to ensure that the problem was completely resolved. Their proactive approach and genuine concern for their customers truly set them apart. I am now a loyal customer of Kaspersky.com.au, not only because of the effectiveness of their products but also because of the exceptional customer service they provide. Thank you, Kaspersky, for going the extra mile and demonstrating that customer satisfaction is truly at the heart of your business. Your dedication and commitment have earned my trust and loyalty for years to come.
G Georgina
680 days ago

Unmatched Protection and Peace of Mind: Kaspersky Delivers on its Promise

As a long-time user of Kaspersky, I have found their antivirus software to be unparalleled in delivering top-notch protection for my digital devices. From shielding my personal laptop to safeguarding my work computer, Kaspersky has consistently proven itself to be my number one choice for antivirus solutions. The peace of mind that comes with knowing my sensitive information is safeguarded from online threats is truly invaluable. The real-time scanning and threat detection features have saved me from potential cyber attacks numerous times. With Kaspersky, I no longer worry about phishing attempts, malware, or any other malicious software that could compromise my data. The user-friendly interface and seamless updates make the entire experience hassle-free, allowing me to focus on my tasks without any concerns about cybersecurity. I can confidently say that Kaspersky has surpassed my expectations, providing not only robust protection but also an intuitive and efficient user experience. I highly recommend Kaspersky to anyone in search of reliable antivirus software that delivers on its promise of keeping your digital world safe and secure. Thank you, Kaspersky, for consistently setting the bar high in the realm of cybersecurity.
G Georgina
680 days ago

Why Kaspersky is the Only Antivirus for Me

Let me tell you why Kaspersky is not just another antivirus software for me - it's the only one I trust. After trying various options, I stumbled upon Kaspersky, and it has been a game-changer. Its robust protection and seamless performance have kept my devices safe for quite some time now. From real-time protection against cyber threats to its user-friendly interface, Kaspersky has truly impressed me. I no longer worry about malware or cyber attacks, thanks to its advanced security features. Even the most complex threats are detected and neutralized efficiently, giving me peace of mind. Whether it's browsing the web, checking emails, or downloading files, Kaspersky has my back every step of the way. The regular updates ensure that my defense is always up to date, keeping me ahead of potential threats. Its reliability and efficiency have made it my number one choice without a doubt. So, if you're looking for an antivirus that offers top-notch protection and performance, look no further than Kaspersky. Trust me; you won't be disappointed!
R Ron Layton
683 days ago

Exceptional Customer Service and Peace of Mind

As a long-time user of kaspersky.com.au, I have always appreciated the level of security and protection their software provides. However, recently I encountered an issue with my renewal subscription and account details that left me feeling concerned. After receiving an unexpected renewal email, I discovered that I was unable to delete my account details, including my credit card information, despite having cancelled my subscription in 2020. Feeling frustrated, I turned to the website for assistance, only to find that the "Delete account" tab was non-functional, and the Help section did not offer guidance on this matter. This left me with a sense of unease, as I value my online privacy and security. Despite these initial challenges, I reached out to Kaspersky's customer support via email and patiently awaited a response. However, my experience took a turn for the better when the dedicated customer support team promptly addressed my concerns. Their responsiveness and genuine care for my situation truly impressed me. Not only did they assure me that my personal details and credit card information would be handled with the utmost care, but they also provided step-by-step guidance on how to resolve the issue. I cannot emphasize enough how valuable this level of customer service is. Knowing that I can rely on Kaspersky to not only protect my digital life but also prioritize my privacy and peace of mind means a great deal to me. I am grateful for their swift resolution and for going above and beyond to ensure that I feel secure in every aspect of my online experience. Thank you, Kaspersky, for not only delivering exceptional cybersecurity solutions but also for demonstrating a genuine commitment to your customers' satisfaction and security. Your outstanding customer service has reaffirmed my trust and loyalty, and I am proud to recommend your products to others seeking top-notch protection and unwavering support.
R Ron Layton
683 days ago

Restoring Trust and Security: Kaspersky.com.au Customer Review

My recent experience with kaspersky.com.au left me feeling frustrated and concerned about my account security. After receiving an email regarding an automatic software renewal and credit card charge, despite cancelling my subscription in 2020, I quickly tried to rectify the situation by deleting my account details on the website. However, to my dismay, I found that the "Delete account" tab was non-responsive, and my attempts to seek help through the provided channels proved futile as the Help tab failed to recognize any deletion inquiries. This lack of control over my personal information, particularly my credit card details, left me feeling vulnerable and unprotected. As I await a response to my email seeking clarification and resolution, I am hopeful that Kaspersky will address this issue promptly and restore my faith in their commitment to customer security and privacy. For a company that prides itself on providing top-notch cybersecurity solutions, the inability to allow customers to delete their personal information raises significant concerns. I trust that Kaspersky will take swift action to rectify this oversight and enhance their data management practices to ensure the safety and peace of mind of all their users.
L Ledjan Luka
697 days ago

Life-Saver!

When I first installed Kaspersky from kaspersky.com.au, I encountered a frustrating issue - my keyboard and mouse stopped working within minutes. My initial reaction was disappointment, but the way Kaspersky support handled the situation was exceptional. With their guidance, I quickly uninstalled the program and my computer was back to normal. What truly impressed me was the level of support I received. The Kaspersky team went above and beyond to resolve my issue, providing clear instructions and ensuring that I felt supported throughout the process. Their prompt and effective assistance turned what could have been a nightmare into a positive experience, and for that, I am truly grateful. Despite the initial setback, I can confidently say that Kaspersky has proven to be a life-saver, and their customer service has set a new standard for me. Thank you, Kaspersky!
L Ledjan Luka
697 days ago

Unmatched Customer Support Turned a Negative Experience Into a Win!

After a disappointing start with Kaspersky's software, I found myself frustrated and ready to give up. Within minutes of installation, my keyboard and mouse were rendered useless, leaving me scrambling to regain control of my PC. It was a nightmare. However, after reaching out to Kaspersky's customer support, my outlook completely changed. The representative I spoke with was not only empathetic but also highly knowledgeable. They guided me through the uninstallation process with patience and professionalism, swiftly resolving the issue. Thanks to their exceptional assistance, I was able to get my system back up and running smoothly. Kaspersky may have had a rocky beginning, but the outstanding support I received truly saved the day. I'm incredibly grateful for their help and can now confidently recommend their products knowing that top-notch customer service stands by their side.
S Sports Kickstart Accounts
755 days ago

No way to access the “my account”

I can't express how much Kaspersky's exceptional customer support has turned around my experience. When I found myself unable to access my account, frustration crept in as I tried in vain to utilize the "forgot my password" feature. However, the moment I reached out to the Kaspersky support team, everything changed. Not only did they promptly assist me in regaining access to my account, but they also helped me cancel my subscription without any hassle. The level of professionalism and genuine care they exhibited truly made a lasting impression on me. I can confidently say that Kaspersky goes above and beyond to ensure their customers' satisfaction and peace of mind. I am immensely grateful for their outstanding support and will continue to wholeheartedly recommend their services to anyone in need of top-notch cybersecurity solutions.
S Sports Kickstart Accounts
755 days ago

Rescued by Stellar Customer Support at Kaspersky!

As a loyal user of Kaspersky, I recently encountered a hurdle while trying to access my account on kaspersky.com.au. The frustration peaked when the "forgot my password" function failed to work, hindering my ability to cancel a subscription promptly. Feeling stuck and disheartened, I reached out to their customer support team for assistance. To my sheer delight and relief, the stellar customer service representatives at Kaspersky promptly addressed my concerns. Not only did they resolve the access issue swiftly, but they also went above and beyond to assist me in cancelling my subscription hassle-free. Their professionalism, swift response, and genuine care left a lasting impression on me. Kaspersky's customer support team truly exemplifies excellence in service, turning what seemed like a daunting task into a seamless and positive experience. I am immensely grateful for their assistance, and I highly recommend Kaspersky not only for their top-notch cybersecurity solutions but also for their outstanding customer support that goes the extra mile. Kudos to the team for their exceptional dedication to customer satisfaction!
M MandW
866 days ago

I love this software

I can't help but gush about Kaspersky's software. It's been a game-changer for me. Not only does it provide top-notch protection, but it does so without bogging down my system. I've tried other programs in the past, but none compare to the seamless experience that Kaspersky provides. From the moment I installed it, I felt the difference. My computer runs smoothly, without any interruptions or slowdowns. I no longer have to worry about online threats or malware, giving me peace of mind as I go about my digital activities. Kaspersky has truly exceeded my expectations, and I can't recommend it enough to anyone looking for reliable and unobtrusive protection. If you're in the market for security software that delivers on its promises, look no further than Kaspersky.
M MandW
866 days ago

Life-changing Protection: My Kaspersky Experience

Embarking on my digital security journey with Kaspersky has been nothing short of transformative. The exceptional level of protection it provides is truly unparalleled, giving me peace of mind in an online world filled with risks. One standout feature for me is the software's ability to safeguard my devices without causing any disruption. Its seamless operation ensures that my system runs smoothly, allowing me to focus on what truly matters without any interruptions. With Kaspersky, I feel empowered and confident in navigating the digital landscape. Its advanced security measures have proven to be reliable guardians of my online presence, shielding me from potential threats effectively. Choosing Kaspersky has been a decision I will always cherish, as it has not only protected my devices but also safeguarded my digital lifestyle. Thank you, Kaspersky, for this remarkable software that has become an integral part of my online security strategy.

Introduction

Kaspersky is a renowned cybersecurity company that offers a wide range of products and services to protect individuals and businesses from cyber threats. Kaspersky.com.au, the official Australian website of Kaspersky, provides users with access to a comprehensive suite of security solutions. In this editorial review, we will discuss various aspects of Kaspersky.com.au, including pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

  • Pros:
    • Wide range of cybersecurity products
    • Advanced threat detection and protection features
    • User-friendly interface
    • Reliable virus and malware detection rates
    • 24/7 customer support
  • Cons:
    • Some products can be expensive
    • Occasional system slowdown during scans

User Experience

With a clean and intuitive interface, Kaspersky.com.au provides a seamless user experience. The website design is visually appealing and easy to navigate, allowing users to quickly find the information and products they need. The product pages provide detailed descriptions and specifications, helping users make informed decisions. Overall, the user experience on Kaspersky.com.au is highly satisfactory.

Pricing and Value for Money

Kaspersky offers a range of pricing options to suit different budgets and needs. While some of their premium products can be costly, the extensive features and top-notch protection they provide make them worth the investment. Additionally, Kaspersky frequently offers promotions and discounts, providing customers with excellent value for money.

Customer Service

Kaspersky.com.au prioritizes customer satisfaction by offering 24/7 customer support. Users can access customer service via phone, email, or live chat. The support team is knowledgeable and responsive, efficiently addressing customer queries and concerns. The available support channels ensure that customers can receive assistance conveniently, enhancing the overall customer service experience.

Product Quality and Selection

Kaspersky is renowned for its high-quality cybersecurity products. Their offerings include antivirus software, internet security solutions, password managers, and more. Kaspersky's products are known for their advanced threat detection capabilities and robust protection against malware, viruses, and phishing attacks. The company regularly updates its products to adapt to evolving cyber threats, ensuring customers receive the best-in-class protection.

Website Usability

Kaspersky.com.au exhibits excellent website usability. The website loads quickly and provides responsive navigation. The search functionality is effective in helping users find specific products or information. The well-organized layout and clear categorization of products enhance the website's usability, making it easy for users to explore and make purchases.

Returns and Exchanges

Kaspersky has a flexible and customer-friendly returns and exchanges policy. If users encounter any issues with their purchased products or experience compatibility problems, Kaspersky's customer support team assists in resolving or refunding the purchase promptly. The company aims to ensure customer satisfaction and offers hassle-free returns and exchanges.

Promotions and Discounts

Kaspersky frequently runs promotions and offers discounts on their products. The website prominently displays these promotions, making it easy for users to take advantage of discounted prices. By subscribing to Kaspersky's newsletter or following their social media channels, users can stay updated on the latest promotions, ensuring they don't miss out on any cost-saving opportunities.

Reputation

Kaspersky has established a strong reputation in the cybersecurity industry. The company is trusted by millions of users worldwide and has received numerous accolades for its advanced threat detection capabilities. Kaspersky's dedication to protecting users from cyber threats has earned them a solid reputation for their reliability and expertise.

Payment Options

Kaspersky.com.au provides customers with a variety of payment options for their convenience. Users can securely make purchases using major credit cards, including Visa, Mastercard, and American Express. Additionally, the website supports payment methods like PayPal, offering flexibility to customers in choosing their preferred payment option.

Loyalty Programs

Kaspersky offers a loyalty program known as Kaspersky Club. By joining the club, users can earn and accumulate points for their purchases, which can later be redeemed for exclusive rewards or discounts on future purchases. The loyalty program enhances customer engagement and provides additional benefits to loyal customers.

Customer Reviews

Customer reviews play a crucial role in understanding the effectiveness of a product or service. Kaspersky.com.au prominently features customer reviews, allowing users to read about other customers' experiences. The website also displays star ratings and feedback, providing valuable insights into the quality and performance of Kaspersky products.

Community Involvement

Kaspersky actively engages with the cybersecurity community. The company sponsors and participates in industry conferences, workshops, and events. They also contribute to the community by sharing security insights and knowledge through blog posts, articles, and webinars. Kaspersky's involvement in the community showcases their commitment to cybersecurity education and awareness.

Shipping and Costs

Kaspersky.com.au primarily offers digital licenses and downloads for their products, eliminating the need for physical shipping. This allows for instant access to purchased products, eliminating shipping costs and delays. Customers can conveniently download and activate their products immediately after purchase, making the overall process efficient and cost-effective.

In conclusion, Kaspersky.com.au provides an excellent platform for users to access top-quality cybersecurity solutions. With a user-friendly website, competitive pricing, reliable customer service, and a wide range of high-performing products, Kaspersky.com.au is a trusted destination for all cybersecurity needs. Its strong reputation, customer-centric approach, and commitment to community involvement further solidify its position as a leader in the cybersecurity industry.