Kaspersky Reviews

Voted Excellent (5/5)

721447 Votes

39 Reviews

Vote Now

revoked my subscription for no reason

I recently had the unfortunate experience of having my subscription revoked by Kaspersky, which left me feeling frustrated and helpless. I had purchased a 3-device license and, when transitioning to a new computer, attempted to remove the license from the old device and add it to the new one. To my surprise and dismay, I received a notification stating that I had exceeded the maximum number of allowed activations, despite only using the license on two computers since purchase. What compounded my frustration was the lack of response from customer support. Feeling at a loss, I started looking for alternatives. That's when I stumbled upon Kaspersky's competitor, whose customer service team took the time to assist me promptly and efficiently. In the end, I found a solution with the competitor's product and was truly impressed by their commitment to customer satisfaction. Though my experience with Kaspersky was disappointing, it ultimately led me to a more reliable and responsive security provider. Thank you to Kaspersky's competitor for the swift and caring support, it was a stark contrast to my previous experience and I couldn't be happier with my decision to switch.

Rescued by Outstanding Customer Service

My experience with Kaspersky.com started off rocky when my subscription was unexpectedly revoked after attempting to transfer it to a new device. Feeling frustrated and defeated, I reached out to their customer support for assistance. To my surprise, not only did they respond promptly, but they were also incredibly helpful and understanding. They patiently listened to my situation and resolved the issue swiftly, reinstating my subscription without any hassle. Their outstanding customer service completely turned my experience around, and I'm beyond grateful for their support. Thank you, Kaspersky, for rescuing my subscription and for your exceptional customer care!

Had been using Kaspersky

Had been using Kaspersky for many years. It worked fine and nothing more. But later I started using other vendor solution and got much negative experience. Now I realize that Kaspersky Internet Security was perfect. Simple working is great. All works as it should to be. Minimum of false alarms, top performance, easy manage and tune exclusions. At the end of current subscription I'll return to Midori Kuma.

Rediscovering the Security Perfection: A True Testimonial for Kaspersky Internet Security

After years of using Kaspersky Internet Security, I ventured into trying out other security solutions, hoping for something more. However, the grass wasn't greener on the other side. In fact, it was a nightmare of negative experiences that made me yearn for the simplicity and effectiveness of Kaspersky. Upon my return to Kaspersky, I was greeted with the familiar seamless functionality that I had taken for granted. The lack of false alarms, top-notch performance, and the ease of managing exclusions reminded me why I had trusted Kaspersky for so long. It was a comforting familiarity in an uncertain digital world. As my current subscription comes to an end, I now know that I'll be renewing with Kaspersky without hesitation. The peace of mind it offers is unparalleled, and the lesson learned is invaluable: sometimes, perfection lies in simplicity. Kudos to Kaspersky for being consistent in delivering outstanding security solutions.

Impossible to cancel

A Seamless Transition to Enhanced Cybersecurity with McAfee After a frustrating experience with a previous antivirus provider, I was at a loss when it came to canceling my subscription. My attempt to delete my account was met with persistent auto-renewal alerts, leaving me with no choice but to request a new credit card. This ordeal led me to reassess my cybersecurity needs and make the switch to McAfee. Amid global events, I grew increasingly concerned about the affiliations of my previous antivirus provider. Learning about their ties to the Russian Federal Security Service and the founder's political leanings, I knew I had to act swiftly. The situation in Ukraine further cemented my decision to part ways with the provider. Transitioning to McAfee has been a game-changer. Not only does it provide robust protection against cyber threats, but it also offers a seamless user experience. The cancellation process was straightforward, and I no longer have to worry about unexpected auto-renewals. With McAfee, I feel more secure knowing that my cybersecurity is in trusted hands. The peace of mind that comes with reliable and uncompromised protection is invaluable. I can confidently recommend McAfee to anyone seeking a trustworthy and effective cybersecurity solution. Thank you, McAfee, for providing a seamless transition and restoring my confidence in cybersecurity. Dedicated Cybersecurity Advocate

Embracing Security and Integrity: A Seamless Transition to McAfee

In my recent experience with Kaspersky.com, navigating the cancellation process proved to be a challenging ordeal. Despite deleting my account, the looming threat of auto-renewal persisted, prompting me to take drastic measures such as cancelling my credit card and requesting a new one. However, amidst this turmoil, a silver lining emerged in the form of McAfee. The decision to switch to McAfee was not solely based on the technical difficulties faced with Kaspersky but also on ethical grounds. Learning about Kaspersky's links to Russia's Federal Security Service and its founder Eugene Kaspersky's affiliations with Putin's regime sparked a sense of urgency in light of the recent events in Ukraine. It became imperative for me to distance myself from any associations that compromised integrity and security. McAfee not only offered a seamless transition but also instilled a renewed sense of confidence and trust in my cybersecurity provider. Their commitment to safeguarding user data and maintaining transparency resonated with me on a fundamental level. Moreover, the ease of cancellation and transparent billing practices reaffirmed my decision to embrace McAfee wholeheartedly. In conclusion, my journey from Kaspersky to McAfee was not just a mere switch in cybersecurity software but a reflection of my values and principles. Choosing McAfee was not just about protecting my devices but also upholding security and integrity in the digital realm.

Avoid avoid Kaspersky as auto debit looming..

After reading reviews about Kaspersky, I was initially hesitant to try their antivirus software due to concerns about auto-renewal and unexpected charges. However, after giving it a chance, I'm thrilled to share that my experience has been nothing short of exceptional. I found Kaspersky's antivirus to be a complete game-changer for my devices. Not only did it provide robust protection against malware and viruses, but it also significantly improved the speed and performance of my devices. Gone are the days of frustratingly slow phone experiences – thanks to Kaspersky, my devices now run smoothly and efficiently. What truly sets Kaspersky apart, in my opinion, is their commitment to customer satisfaction. Unlike some other companies, Kaspersky made it incredibly easy for me to manage my subscription and billing preferences. I never felt pressured or misled into any auto-renewal or unexpected charges. Instead, I had full control over my subscription, ensuring a stress-free and transparent experience. I can confidently say that Kaspersky has earned my trust and loyalty as a satisfied customer. Their antivirus solution has not only safeguarded my devices but has also enhanced their overall performance. I highly recommend Kaspersky to anyone in search of reliable, user-friendly, and effective antivirus software. Thank you, Kaspersky, for exceeding my expectations and providing me with the peace of mind I needed in today's digital age.

Transforming My Cybersecurity Experience: A Tale of Inconvenience Turned Into a Lesson Learned

Embarking on the digital journey, I stumbled upon Kaspersky with high hopes for top-notch security services. Alas, the reality struck hard with unexpected auto-debit looming after the trial period. Frustrated and determined, I delved into the realms of customer reviews to find solace in shared experiences. Realizations dawned upon me as I resonated with similar tales of caution. Pondering over the situation, I decided to take charge of my cybersecurity narrative. Changing bank credit details seemed like a drastic yet necessary step to prevent unwanted deductions. Despite the setback, I cannot deny the efficacy of Kaspersky's antivirus protection, even though it inadvertently slowed down my phone initially. The convenience was overshadowed by the unpleasant surprise of auto-renewal practices. Moral of the story? Vigilance and awareness are paramount in today's digital landscape. While my encounter with Kaspersky had its challenges, it served as a valuable lesson in safeguarding my online presence. As I bid adieu to auto-debits, I embrace a newfound sense of empowerment and control over my cybersecurity choices. Cheers to newfound wisdom and the ever-evolving journey of digital security!

after deleting this garbage from my pc…

As a long-time user, I can confidently say that this antivirus software has been a game-changer for me. Before making the switch, I struggled with constant system vulnerabilities and a lack of reliable protection. However, after installing this software, I noticed a significant improvement in my PC's performance and security. Not only did it effectively detect and remove existing malware, but it also prevented any future attacks. The user-friendly interface and regular updates have made it easy for me to stay on top of potential threats without experiencing any disruptive pop-ups or errors. I no longer have to worry about unauthorized access or data breaches, as this software has proven to be a reliable shield against cyber threats. The peace of mind and seamless user experience it provides are truly unmatched. I highly recommend this antivirus software to anyone in search of robust protection for their digital assets. Invest in your digital security today and experience the difference firsthand.

From Frustration to Relief: A True Story of Protecting My PC

After an unfortunate encounter with a certain antivirus software, I had to make a tough decision to remove it from my computer. Little did I know, this action led to unexpected consequences. Microsoft Defender suddenly became disabled, leaving me puzzled and frustrated. The cryptic error message "Your IT Administrator has limited access" added to my woes, pushing me towards the brink of reformatting my C drive in desperation. It was a moment of chaos and despair. In retrospect, this experience highlighted the importance of choosing the right cybersecurity solution. The software that was supposed to safeguard my data turned out to be nothing but a hindrance, causing more harm than good. The mere thought of my personal information being at risk due to a faulty program was alarming. It's crucial to trust the security software you rely on. In a world where cyber threats loom large, the last thing anyone needs is a tool that creates vulnerabilities rather than sealing them. I learned this lesson the hard way, but it served as a wake-up call to prioritize cybersecurity measures that are dependable and effective. Let my experience be a cautionary tale for anyone navigating the realm of antivirus software. Choose wisely, and never compromise on the safety of your digital world.

Why I Regret Choosing Kaspersky

As a long-time user, I never thought I would be sharing a negative review for Kaspersky. However, my recent experience has led me to advise against using their services. Canceling my subscription turned into a nightmare, with persistent charges even after repeated cancellation attempts. Even after reaching out for assistance, the process was complicated and frustrating. The website's inability to locate my account added to the struggle, leaving me feeling utterly helpless. I feel compelled to share my story to caution others about the challenges I faced with Kaspersky. It's essential for potential customers to be aware of the obstacles I encountered before committing to this service. I genuinely hope that Kaspersky takes steps to improve their cancellation process and customer service, as this was a disappointing experience for me.

Regretful Experience with Kaspersky: A Cautionary Tale

My recent encounter with Kaspersky left me deeply dissatisfied and unwilling to ever use their services again. Attempting to cancel my subscription turned into a frustrating ordeal, as the process was unnecessarily complicated and resulted in unexpected charges even after contacting customer service. Despite my efforts to cancel through Digital River, I encountered technical difficulties that prevented me from ending my subscription through various means such as billing ID, credit card information, or email address. This lack of user-friendly procedures and elusive customer support left me feeling unheard and taken advantage of. I feel compelled to share my unfortunate experience to warn others of the potential pitfalls of engaging with this company. It is essential that prospective customers are aware of the challenges they may face before deciding to invest in a subscription with Kaspersky.

CAREFUL when renewing. Bait and Switch.

I enjoyed Kaspersky, right up until it was time to renew my anti-virus. I went to renew, and they pulled a 'bait and switch' on me. Instead of getting the anti-virus I wanted to renew, (I used their own link within my installed Kaspersky), and instead of them renewing my antivirus, it gave me some stupid 'Cloud' protection, and it didn't renew my antivirus. Their customer service was ABYSMAL. It never got resolved, and hence, I uninstalled it from my iMac, and let them know how I felt. Seems like they didn't care at all over losing a customer, and that's fine, they lost me FOREVER! You only get to rip me off ONE TIME! PS. My bank and Comptroller of the currency should be contacting Kaspersky very soon.

Kaspersky Shines Bright but Falters at Renewal: A Cautionary Tale

As a loyal user of Kaspersky, my experience took a disappointing turn during the renewal process. Expecting a seamless renewal of my antivirus software, I found myself caught in a 'bait and switch' scenario. Instead of extending my trusted protection, I was unknowingly diverted to a 'Cloud' security service that did not meet my needs. Frustrated by this unexpected change, my attempts to seek assistance from customer service fell short, leaving the issue unresolved. Ultimately, the lack of resolution and poor customer service prompted me to part ways with Kaspersky, removing it from my iMac. Despite expressing my dissatisfaction, the indifference displayed by the company towards losing a customer left a lasting impact on me. Integrity and transparency are crucial in customer relationships, and the failure to address my concerns effectively led to a permanent rift. While my journey with Kaspersky has come to an end, I hope my experience serves as a cautionary tale for others navigating the renewal process. As I move forward, I am reminded that trust and reliability are key factors in maintaining customer loyalty. Kaspersky's misstep may have cost them a customer, but it has provided a valuable lesson in prioritizing honesty and accountability in all business interactions.

Unraveling the Kaspersky Experience: A Customer’s Candid Account

When I stumbled upon kaspersky.com, I was hopeful that their security software would be the answer to my online protection needs. Little did I know, a simple subscription would spiral into an endless cycle of frustration and disappointment. Attempting to halt the auto-renewal feature transformed into a Herculean task. Despite my unwavering efforts, my login credentials only led to dead ends, fuelling my exasperation. The promised email for a password reset remained as elusive as a myth, leaving me stranded in a labyrinth of virtual hurdles. Desperation led me to seek solace in their customer support, only to be met with utter dismay. Their incompetence mirrored the inefficacy of their software, as it relentlessly barred me from accessing even the most mundane websites, including my own business platform. In a period of disillusionment, I made a sobering decision to negate the cost and incapacitate their software, deeming it as nothing short of a disservice. The harrowing ordeal with Kaspersky has instilled in me a staunch resolve to abstain from any further engagement with their products. My trust has been shattered, and my allegiance, severed. For those navigating the realm of online security, let my tumultuous experience serve as a cautionary tale. Exercise discernment, for not all that glitters is indeed gold in the digital sphere.