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81% users rated Terrible
6% users rated Poor
1% users rated Average
3% users rated Very Good
9% users rated Excellent
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Review article published on: 23 Sep 2019

Last updated by on 10 Mar 2023

"I'm the author of two non-fiction books: Wanderland shortlisted for the Stanford Dolman Award and Wainwright Prize, and the award-winning Wild Times."
Jun 2022 1.5 5 2.4 4.6 5 5
Jul 2022 1.9 3.9 5 4 5 4
Aug 2022 5 4 4 4.6 5 4.8
Sep 2022 5 4.4 1 4.4 5 3.9
Mar 2023 1 4.6 2 5 5 4.7
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Detailed Kaspersky Review by

Introduction

Kaspersky.com is the official website of Kaspersky, a leading technology company that specializes in cybersecurity solutions. The website offers a wide range of products and services aimed at protecting individuals and businesses from online threats such as viruses, malware, and ransomware.

Pros and Cons

Pros:
  • Wide variety of cybersecurity products and services
  • Advanced technology and features
  • User-friendly interface
  • Consistent product performance
Cons:
  • Higher pricing compared to some competitors
  • Controversial history and mistrust by some users and governments
  • Limited customer support for free products

User Experience

The Kaspersky.com website is easy to navigate and provides detailed information about its products and services. The site offers a user-friendly experience with different payment methods, a product comparison feature, and a comprehensive customer portal. The website also provides clear product descriptions, features, and benefits, along with helpful resources such as whitepapers and customer testimonials.

Pricing and Value for Money

Kaspersky products are priced competitively, even though some are more expensive than their counterparts. However, they are more effective and offer advanced features, making them worth the price. Kaspersky also offers discounts on different products and licenses to provide their customers with value for their money.

Alternatives

Some popular alternatives to Kaspersky include Norton, McAfee, and Bitdefender. These competitors offer similar protection but vary in pricing, features, and usability.

Customer Service

Kaspersky provides excellent customer service, with comprehensive online support and a customer portal. The company guarantees quick and efficient communication with their knowledgeable support team to help with any concerns.

Product Quality and Selection

Kaspersky offers a wide range of cybersecurity products, ranging from individual devices to large enterprise organizations. These products are made of advanced technology that provides top-notch detection and removal of various online threats.

Website Usability

The Kaspersky.com website is easy to navigate, with comprehensive information about their products and services. The site is responsive, with a streamlined checkout process and helpful customer resources, making it easy to use and understand.

Returns and Exchanges

Kaspersky offers a 30-day money-back guarantee for its products, giving customers peace of mind when purchasing. The company has an excellent return policy, with clear guidelines and efficient customer support.

Promotions and Discounts

Kaspersky offers attractive promotions and discounts on various products and licenses, providing customers with value for their money. Additionally, the company offers periodic deals and discounts, making their products more affordable.

Reputation

Kaspersky has been in the cybersecurity space for over two decades, building a positive reputation in the market. However, the company has faced some trust issues from governments and some customers, who have raised privacy concerns about their software.

Payment Options

Kaspersky provides various payment options for customers, including PayPal, credit cards, and bank transfers. The site provides users with secure payment methods and encrypted transactions, providing an additional layer of security for their customers' financial information.

Loyalty Programs

Kaspersky does not offer conventional loyalty programs. However, it provides attractive discounts and promotions to its long-time clients, encouraging customer retention and satisfaction.

Customer Reviews

Customers generally rate Kaspersky products positively, with many citing their superior detection and removal rates. However, some customers have raised privacy and trust concerns, creating a mixed view of the company's reputation.

Community Involvement

Kaspersky has fostered a vibrant community of cybersecurity experts through forums, blogs, and podcasts. Their products' emphasis on advanced features and technology reflects the company's commitment to cybersecurity innovation.

Shipping and Costs

Kaspersky provides digital licenses, and therefore, their products do not require shipping. The delivery of products is prompt and efficient, with no extra delivery charges. The company provides transparent pricing, with no hidden or additional costs.

Conclusion

Kaspersky.com stands as an industry leader in cybersecurity solutions. The site's user-friendly interface, advanced features, and comprehensive customer support make it an attractive choice for customers seeking reliable cybersecurity solutions. Additionally, the company's emphasis on research and technology reflects its commitment to cybersecurity innovation, making it a reliable choice for individuals and businesses.

Kaspersky Recent User Reviews

User Rating

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Reviewer Name: Dr S Galbraith

Review Submission Date: 2022-09-10

Review Title: Impossible to cancel
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Review Description: Impossible to cancel. I have deleted account but still says will auto renew. Consequently I have had to cancel my credit card and ask them to send me a new one.I have moved to McCafee when I realised that it (Kapersky) had ties to Russia's Federal Security Service and that the founder Eugene Kapersky is a Putin supporter. After the invasion of the Ukraine imperative to get out of this.

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Reviewer Name: Nick Green

Review Submission Date: 2022-09-05

Review Title: Almost impossible to cancel auto…
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Review Description: Almost impossible to cancel auto subscription. Only took 45 mins to workout what to do. Thanks for nothing.

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Reviewer Name: Per Holm Pedersen

Review Submission Date: 2022-08-22

Review Title: impossible to get invoice
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Review Description: impossible to get invoice

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Reviewer Name: Simon Mack

Review Submission Date: 2022-06-10

Review Title: Avoid avoid Kaspersky as auto debit looming..
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Review Description: Yes I agree with the other Kaspersky reviews here. Avoid before you agree to the auto trial then renewal debit after the trial. I will be changing my bank credit details to try to stop them auto debit money for their ant I virus which made my phone horribly slow anyway. Avoid them

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Reviewer Name: arm andreasian

Review Submission Date: 2022-04-20

Review Title: after deleting this garbage from my pc…
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Review Description: after deleting this garbage from my pc the microsoft defender suddenly became disabled. The famous error: "Your IT Administrator has limited access" has appeared. So, I should format my disc C to fix it. Total useless trash (like the family members of the owner) program which is most likely should be called a personal info-leaking malware. Try to run wannacry or petya on a PC with the free version of this garbage and it will let you do it.

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Reviewer Name: Dan Me

Review Submission Date: 2022-02-18

Review Title: Keeps taking money even after we…
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Review Description: Keeps taking money even after we cancelled AND deleted the account - absolutely criminal!!!

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Reviewer Name: Dan Me

Review Submission Date: 2022-02-18

Review Title: Keeps taking money even after we…
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Review Description: Keeps taking money even after we cancelled AND deleted the account - absolutely criminal!!!

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Reviewer Name: Justin K

Review Submission Date: 2021-12-22

Review Title: Never using Kapersky again
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Review Description: I wouldn't recommend Kapersky to anyone. They make it a nightmare to cancel your subscription and will charge you anyways even after calling to cancel. I needed to cancel my subscription through digital river and the website somehow can't find my account based off the billing ID, my credit card or my email address. This may not be the most helpful review but people need to know what others have gone through before even considering buying a subscription from this shady company.

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Reviewer Name: Justin K

Review Submission Date: 2021-12-22

Review Title: Never using Kapersky again
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Review Description: I wouldn't recommend Kapersky to anyone. They make it a nightmare to cancel your subscription and will charge you anyways even after calling to cancel. I needed to cancel my subscription through digital river and the website somehow can't find my account based off the billing ID, my credit card or my email address. This may not be the most helpful review but people need to know what others have gone through before even considering buying a subscription from this shady company.

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Reviewer Name: Harsha Epage

Review Submission Date: 2021-12-06

Review Title: On 17.11.2021 Kaspersky has been taken…
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Review Description: On 17.11.2021 Kaspersky has been taken money from credit card claiming automatic renewal . In 2020 I purchased antivirus, but I am sure that I didn't enable automatic renewal. I have requested to refund 2weeks back and waiting.