Users Voice for Katesomerville

11% users rated Terrible
0% users rated Poor
0% users rated Average
2% users rated Very Good
87% users rated Excellent
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Katesomerville Overall rating
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User Interface
Quality

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Review article published on: 20 Feb 2019

Last updated by on 12 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Oct 2022 4.5 4.6 1 3.6 2.6 4.7
Mar 2023 4.5 4.2 5 5 4 3.8
Line Chart for Rating of peer stores

katesomerville.co.uk

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Detailed Katesomerville Review by

Introduction

KateSomerville.co.uk is the online store of the Kate Somerville brand, a luxury skincare company founded by Kate Somerville, a renowned skin expert. The Kate Somerville brand offers a range of high-quality skincare products for various skin concerns, including anti-aging, acne, and sensitive skin.

Pros and Cons

Pros:
  • The Kate Somerville website offers a wide selection of high-quality skincare products, including cleansers, moisturizers, and serums.
  • Kate Somerville products are formulated with high-quality ingredients and are free from harmful chemicals.
  • The website provides detailed information on each product, including its ingredients, benefits, and directions for use.
  • Kate Somerville offers free shipping on orders over £40.
  • The website offers a loyalty program that allows customers to earn points for every purchase.
Cons:
  • The Kate Somerville products are quite expensive and may not be affordable for everyone.
  • The website does not offer a wide range of payment options.
  • Some customers have reported issues with shipping and delivery.

User Experience

The KateSomerville.co.uk website is user-friendly and easy to navigate. The website has a simple and clean design that makes it easy for customers to find the products they need. Each product page provides detailed information that helps customers make an informed decision. The website also offers a handy search function that allows customers to search for specific products.

Pricing and Value for Money

Kate Somerville products are quite expensive, with prices ranging from £32 to £150. However, the products are formulated with high-quality ingredients and are free from harmful chemicals, making them a good value for money.

Alternatives

There are several alternatives to KateSomerville.co.uk, including:
  • Space NK
  • Cult Beauty
  • Sephora
  • Look Fantastic

Customer Service

The Kate Somerville customer service team is friendly and helpful, and they are available to assist customers with any queries or concerns. Customers can contact the Kate Somerville customer service team via email, phone, or live chat.

Product Quality and Selection

The Kate Somerville products are of high quality and are formulated with high-quality ingredients. The range of products offered by the brand is also quite extensive, covering various skincare concerns.

Website Usability

The KateSomerville.co.uk website is easy to use, with a simple and clean design. The website is also easy to navigate, with each product page providing all the necessary information.

Returns and Exchanges

Kate Somerville offers a 30-day returns policy for unused and unopened products. Customers can return products for a full refund or exchange.

Promotions and Discounts

The Kate Somerville website offers various promotions and discounts throughout the year, including free gifts with purchases and discounts on selected products. The website also offers a loyalty program that allows customers to earn points for each purchase.

Reputation

The Kate Somerville brand has a good reputation for delivering high-quality skincare products that are effective and safe to use. The brand is well-respected in the beauty industry and has been featured in various publications such as Harper's Bazaar and Vogue.

Payment Options

The KateSomerville.co.uk website offers limited payment options, with customers only able to pay via credit or debit card.

Loyalty Programs

The Kate Somerville loyalty program allows customers to earn points for each purchase, which can be redeemed for discounts on future purchases.

Customer Reviews

The Kate Somerville website features customer reviews for each product, which provides valuable feedback to potential customers.

Community Involvement

The Kate Somerville brand is involved in various charitable initiatives, including the Women's Alzheimer's Movement, which aims to promote brain health for women.

Shipping and Costs

Kate Somerville offers free shipping on orders over £40, with delivery times ranging from 3-7 working days. The brand also offers international shipping, although fees may apply.

Katesomerville Recent User Reviews

User Rating

5 stars

28

👤

Reviewer Name: Christine Harrison

Review Submission Date: 2022-09-15

Review Title: skin care quiz
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Review Description: Took the skin care quiz. Excellent technology which gives a detailed description of your skin and recommended products to use. Some confusion over a recommended product for am and pm use but this was quickly resolved by emailing the support team.

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Reviewer Name: Nicola Mackenzie

Review Submission Date: 2022-08-31

Review Title: Amazing company with amazing products…
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Review Description: Amazing company with amazing products and customer service! My skin looks it’s best with Kate Somerville! So glad I found them after years of companies that didn’t work for me! They know skin! Wonderful one-to-ones and tutorials with kind and helpful specialists online and products that work with great ingredients! Great loyalty scheme and free samples! Wonderful, kind, understanding and generous customer service with quick response when you need them which as products and site are so good isn’t often! Would definitely recommend! Xx

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Reviewer Name: Jacqui Miller

Review Submission Date: 2022-08-03

Review Title: Excellent customer service and products
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Review Description: I had an issue with one of the products and the support given was excellent. Lots of advice and quick responses.Customer service is amazing as are the products. I was advised to try their eye lifting cream and saw a difference from day one. Can’t wait to try other products as am definitely their biggest fan.?

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Reviewer Name: Kate Winter

Review Submission Date: 2022-07-26

Review Title: Incredible products and really helpful…
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Review Description: Incredible products and really helpful customer service team. Love everything Kate.

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Reviewer Name: VG

Review Submission Date: 2022-07-22

Review Title: Really helpful customer service
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Review Description: Really helpful customer service

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Reviewer Name: Anonymous

Review Submission Date: 2022-06-13

Review Title: Excellent customer service from Beth…
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Review Description: Excellent customer service from Beth who dealt with my problem quickly and professionally. Replacement item arrived super quick.

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Reviewer Name: Jessie Hernandez

Review Submission Date: 2022-06-07

Review Title: Abysmal customer service
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Review Description: Abysmal customer service. I did not receive my package due to a company error, but was not contacted or refunded. After following up with the company, I received the incorrect products worth $50 less than what I paid. When I pointed this out I was ignored. After following up several times, I was told the product I ordered was out of stock. I suspect the agent already know this and tried to sent me a cheaper product to end the transaction. It took a full two months after ordering to be refunded.

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Reviewer Name: Nat

Review Submission Date: 2022-05-23

Review Title: Fantastic products and their customer…
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Review Description: Fantastic products and their customer service is outstanding!

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Reviewer Name: kim hill

Review Submission Date: 2022-02-21

Review Title: Had a delivery issue where the courier…
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Review Description: Had a delivery issue where the courier had delivered to wrong address. Kate Sommerville’s customer service person Beth was excellent! Very quick and efficient and very helpful providing me with updates every step of the way! Huge thank you to Beth and Kate Sommerville!

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Reviewer Name: CAB

Review Submission Date: 2022-02-17

Review Title: Forgot to put promo code on my recent…
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Review Description: Forgot to put promo code on my recent purchase so missed out on complimentary gift ?One email to Beth and it was sorted. No questions no issues - wonderful service !Great customer care well done ?