Katespade Reviews

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160 Reviews

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In the Handbags Shop category

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18% users rated Terrible
7% users rated Poor
8% users rated Average
12% users rated Very Good
55% users rated Excellent
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U U. K. H.
47 days ago

A Patient Heart’s Journey: Worth the Wait for Quality!

Sharing my experience with katespade.com – a brand I adore! Yes, the delivery took longer than expected, but let me tell you, it was worth the wait. Anticipation built with each passing day after I placed my order on January 19th, eagerly awaiting its arrival. As the days stretched on, I reached out to customer service for an update. To my surprise, I discovered that my package was delayed due to customs and shipping from the UK. While initially frustrating, the transparency and quick response from the customer service team reassured me that my order was in good hands. Despite the delay, the moment my package finally arrived, all frustrations melted away. The quality of the skirt I had ordered exceeded my expectations – it was evident that every stitch and detail had been meticulously crafted with care. While receiving a coupon for my next purchase before even getting my first order seemed odd at first, it reflected the brand's commitment to customer satisfaction. The gesture, though unconventional, highlighted their dedication to making things right. In hindsight, though the delivery may have taken longer than I had hoped for, the quality of the product and the exceptional customer service more than made up for it. I now proudly flaunt my katespade.com skirt, knowing that it was worth every single day of anticipation.
S Swiss Miss A
47 days ago

Discovering Delight: A New Shopper’s Journey at katespade.com

As a first-time online shopper at katespade.com, I embarked on a delightful adventure of exploration. The website greeted me with a vibrant array of products, each beckoning with its unique charm and style. What instantly caught my attention was the transparency in stock availability - knowing that only 3 items were left added a sense of urgency and excitement to my browsing experience. Delving deeper into the product details, I found myself yearning for more information presented in centimeters rather than inches. Additionally, insights into the model's height and clothing size would have been valuable for navigating the sizing options. While navigating the discounts and promotions, I encountered a slight challenge in discerning the application of discounts. A clearer indication of the savings accrued just before the final total would elevate the shopping experience, adding a sense of accomplishment with each purchase. The imagery on the website, while visually appealing, could benefit from higher resolution photos. Zooming in on certain products left me wishing for clearer details, especially when trying to decipher the iconic Kate Spade branding on handbags. Moreover, a single photo per product made it challenging to envision the full scope of the item, leaving me craving a holistic view with multiple angles and perhaps a visual representation on a model. In my quest to explore all facets of katespade.com, locating the outlet section proved to be a subtle challenge, highlighting an opportunity for improved site navigation and category organization. Overall, my inaugural experience at katespade.com was a mix of excitement, curiosity, and a dash of longing for enhanced product details and visual depth. The journey into the world of Kate Spade's creations was enchanting, and with a few refinements, this online shopping destination has the potential to offer an even more immersive and satisfying shopping experience.
S Shelly
47 days ago

An Unforgettable Experience: A Love Letter to Kate Spade

When I stumbled upon katespade.com, I never expected to find such a gem. From the moment I placed my order, I experienced nothing short of outstanding service. The seamless and efficient process left me in awe, as every step was simple and quick. Upon receiving my package, I was filled with excitement as I unboxed the bag I had been eagerly awaiting. To my delight, it was even more beautiful than described on the website. The attention to detail and quality surpassed my expectations, solidifying my love for Kate Spade's products. I am truly grateful for the exceptional service and impeccable product that katespade.com provided me. Thank you for making my shopping experience unforgettable.
M MRS DAWN SHARP
48 days ago

A Heartfelt Gift Waiting to Shine: Kate Spade’s Wallet

As a parent, there's nothing quite like witnessing the excitement on your child's face when they receive a thoughtful gift. When I stumbled upon Kate Spade's wallet on their website, I knew it would be the perfect surprise birthday present for my daughter from her brother. The elegant design and quality craftsmanship instantly captured my attention, promising to delight her. The anticipation is palpable as we eagerly await the moment when she unwraps her present. The sleek packaging and the promise of sophistication that Kate Spade embodies make this gift even more special. The wallet represents not just a fashion accessory but a symbol of love and thoughtfulness, a reminder of the bond between siblings. My daughter may not have received it yet, but the joy that this gift will bring is already shining bright in our hearts. Thank you, katespade.com, for offering such a beautiful piece that is sure to make her birthday unforgettable.
R Raye
48 days ago

Priceless Joy Unwrapped: A Touching Gift Story

Diving into the treasure trove of katespade.com, I embarked on a mission to find the perfect Christmas gift for my mum. Amidst the array of stunning bags, one particular piece caught my eye – the one my mum had adored in a store but left behind due to its hefty price tag. The dilemma of cost lingered, but destiny had other plans as I stumbled upon the same bag, now on a tempting sale. Without a moment's hesitation, I secured the bag at half the price, knowing that it would bring immeasurable joy to my mum's heart on Christmas morning. Witnessing her face light up as she unwrapped the gift was a moment of pure happiness, making it her favorite present of the season. The wait for the sale was undoubtedly worth every second, for the gratitude and love reflected in her eyes were priceless.
C Carrie F
48 days ago

Elegant Designs, Unfortunate Flaws: A True Reflection

My sincere testimonial for katespade.com stems from a recent experience that left me with mixed feelings. While I have always admired the elegance and uniqueness of your jewelry pieces, my recent encounters with quality control issues have given me pause. In December, I purchased a bracelet that unfortunately had a fault with its clasp, necessitating an exchange at the shop. Additionally, the earrings I ordered proved to be a challenge from the start - so securely attached to the card that even the shop attendant struggled to detach them. Upon closer inspection, the replacement earrings exhibited a similar tightness that left me hesitant to wear them, fearing they may get stuck in my ears. As a lover of earrings, this was a disappointing discovery. While I appreciate the allure of paying a premium for exclusive and well-crafted costume jewelry, the recent lapses in quality have been disheartening. It is disconcerting to invest in items made of base metal and glass, only to encounter issues that require returns and exchanges. Moving forward, I have resolved to only make purchases in-store, where I can personally assess the clasps and scrutinize the items for any potential flaws. I remain hopeful that this feedback will contribute to enhancing your quality control processes and that future customers can enjoy your creations without the inconvenience of returns.
V Vanessa Campion
48 days ago

Seamless Shopping Experience at Kate Spade

From the moment I navigated to katespade.com, I knew I was in for a treat. The website was user-friendly, making it incredibly easy to find exactly what I was looking for. Placing my order was a breeze, and to my surprise, my package arrived promptly the very next day, right on schedule. The dress I ordered exceeded my expectations. The quality and design were simply stunning, and it fit like a dream. I couldn't be happier with my purchase and the overall shopping experience with Kate Spade. Thank you for making online shopping so convenient and enjoyable. I will definitely be returning for more fashion finds in the future!
U Unhappy shopper
48 days ago

An Unfortunate Experience Turned Customer Away

Sharing my candid experience with katespade.com. If I could, I would give no stars. Recently, I ordered a bag confidently, only to receive a confirmation followed by a disappointing cancellation. The frustration peaked when I discovered that the same bag resurfaced on the website but at a marked-up price. Upon raising my concerns, the customer service team suggested a re-order with a promise to credit the discrepancy. Hopeful yet cautious, I placed the order again, only to face yet another cancellation. As a loyal customer over the years, this treatment left a bitter taste. To escalate matters, I sought assistance from Trading Standards. This deteriorating experience has cost katespade.com not just one, but two customers. The lack of transparency and consistency is disheartening, sending a clear message of subpar service. An opportunity to uplift customer loyalty turned sour.
R Rita Mooney
48 days ago

From Friday to Monday: A Sparkling Experience with Kate Spade!

When I placed an order for a bracelet on a cozy Friday evening, little did I expect such a delightful surprise on Monday morning! The quick delivery from katespade.com truly amazed me. The moment I unwrapped the package, my eyes locked onto the sparkling bracelet, radiating elegance and charm. The quality surpassed my expectations, leaving me absolutely thrilled with my purchase. Thank you, Kate Spade, for making my weekend sparkle with such a seamless and delightful experience!
R RM
49 days ago

Exceeding Expectations: A Seamless Shopping Experience

From the moment I clicked "purchase" on katespade.com, I was thrilled by the exceptional service provided. Speedy delivery isn't just a promise; it's a guarantee. My package arrived promptly, exceeding all expectations. Opening it was a delight – the item was not only as described but also meticulously packed, showcasing a true attention to detail. This shopping experience was truly seamless, with no hitches or issues along the way. Kate Spade has won me over as a loyal customer with their top-notch products and exceptional service.
S Sharon Owen
50 days ago

Stepping into Luxury: The Perfect Fit with Quality Craftsmanship from katespade.com

When it comes to finding the perfect pair of boots, katespade.com truly delivers excellence. From the moment I slipped into their boots, I knew I had found a gem. The fit was impeccable, true to size, and oh-so-comfortable. While the price point might be slightly higher compared to other brands, the quality is undeniable. Investing in a pair of boots from katespade.com is not just about making a purchase; it's about stepping into luxury. The attention to detail, the craftsmanship, and the overall feel of the boots speak volumes about the brand's commitment to excellence. Every step I take in my katespade.com boots is a reminder of the thought and care that went into creating them. The confidence they bring and the durability they offer make them worth every penny. If you're looking for more than just a pair of boots, if you seek a statement piece that combines style, comfort, and quality, look no further than katespade.com. Your feet will thank you, and you'll walk with a newfound stride in each step.
S Sheena
50 days ago

Effortlessly Elegant: Navigating Through Kate Spade’s Virtual Wonderland

As a proud customer of katespade.com, I cannot help but sing praises for their easy-to-navigate website. The seamless browsing experience is akin to strolling through a high-end boutique, with every click revealing a new treasure waiting to be discovered. One feature that truly sets Kate Spade apart is the abundance of product images that showcase the bags from every angle, giving an accurate representation of their size and capacity. This attention to detail not only helps in making informed decisions but also adds a layer of trust knowing exactly what to expect upon delivery. My shopping journey was transformed into a delightful adventure, where each page unfolded effortlessly, guiding me through the vast collection with ease. The intuitive layout and intuitive design made finding the perfect bag a joyous experience, leaving me completely satisfied with my purchase. Kate Spade's commitment to creating a user-friendly and visually appealing website has undoubtedly won me over as a loyal customer. Navigating through their virtual wonderland is not only convenient but also a luxurious experience that elevates online shopping to a whole new level of sophistication.
M Matthew Johnston
50 days ago

Unparalleled Customer Care: A Breath of Fresh Air

I can't say enough about the outstanding customer service I experienced with katespade.com. Despite a minor hiccup with a faulty product, their team went above and beyond to rectify the situation swiftly and efficiently. Rather than just issuing a refund, they genuinely cared about my satisfaction, ensuring that I received a prompt resolution to my issue. Even though my bracelet broke prematurely, the stress of dealing with a warranty concern was mitigated by their professionalism and dedication to customer satisfaction. Kudos to katespade.com for setting the bar high in customer care!
M Miriam
53 days ago

Exquisite Necklace Delightfully Surprises with Prompt Delivery and Exceptional Service

I recently ordered a stunning necklace from katespade.com and I must say, I am beyond impressed. Not only is the necklace absolutely beautiful, but the service I received was unparalleled. What truly stood out to me was the delivery process. Unlike most companies that provide vague delivery windows, I was pleasantly surprised to receive a precise 1-hour time slot for the delivery. This level of attention to detail truly exceeded my expectations. The necklace itself is a true work of art, exuding elegance and sophistication. The craftsmanship is impeccable, and the design is simply breathtaking. I have received countless compliments whenever I wear it, making it a true statement piece in my collection. Overall, my experience with katespade.com has been nothing short of fantastic. From the exceptional service to the exquisite necklace, every aspect of my purchase was seamless and enjoyable. I highly recommend katespade.com to anyone looking for high-quality jewelry accompanied by top-notch service. Thank you for exceeding my expectations and providing me with a truly delightful shopping experience.
A AES
54 days ago

Going Green with Grace: A Heartfelt Review of Kate Spade’s Jumper

Reflecting on my recent purchase from katespade.com, I must say that the quality and style of the jumper I received truly impressed me. However, my enthusiasm was dampened by the excessive amount of plastic used in the packaging. For a brand of such prestige, I expected a more sustainable approach to packaging, especially considering the cost of their products. As someone who values environmentally conscious practices, I found this oversight to be disappointing, especially when compared to other brands in the same market segment that are actively prioritizing sustainability. My admiration for Kate Spade as a brand is unwavering, but I feel compelled to pause future purchases until a meaningful change is made in their packaging practices. I believe that with a slight adjustment in their packaging materials, Kate Spade can not only maintain their loyal customer base but also inspire others to adopt more eco-friendly practices. Here's hoping for a greener future, where stylish fashion and sustainability go hand in hand.

Introduction

Kate Spade is an American fashion designer and luxury brand offering a range of products, including clothing, handbags, shoes, accessories, and home furnishings. The company was founded in 1993 and has since become a household name in the fashion industry. Kate Spade's official website, katespade.com, offers a user-friendly platform for customers to shop online and offers a wide variety of products and services. In this editorial review, we will examine the pros and cons of shopping on the website and analyze aspects such as user experience, pricing, customer service, product quality, website usability, promotions, and discounts, reputation, payment options, and shipping.

Pros and Cons

Pros:
  • Wide variety of products
  • User-friendly website
  • Monthly payment options with Klarna
  • Loyalty program with benefits
  • Free shipping and returns
Cons:
  • Higher price point compared to competitors
  • Limited sizing options
  • No physical retail stores in some areas
  • Not all products have customer reviews

User Experience

Katespade.com is easy to navigate, and the overall design and layout of the website are visually appealing. The website is optimized for both desktop and mobile devices, making it easy for customers to shop on-the-go. The website's search function is efficient, and the filters make it easy to narrow down product searches based on specific preferences. The product pages contain detailed descriptions, multiple images, and sizing and care instructions.

Pricing and Value for Money

Kate Spade's products are known for their quality, style, and durability, which are reflected in their higher price point compared to competitors. However, the brand occasionally offers promotions and discounts, making the products more affordable for customers. The monthly payment option with Klarna also provides customers with a more feasible payment plan for larger purchases.

Alternatives

Some alternatives to Kate Spade include Coach, Michael Kors, Tory Burch, and Burberry. These brands offer similar luxury products at varying price points and styles.

Customer Service

Kate Spade's customer service is accessible through email, live chat, and phone support. The website also includes a comprehensive FAQ section, addressing common customer inquiries. The customer service team is responsive and helpful, providing prompt and efficient solutions.

Product Quality and Selection

Kate Spade's products are of high quality, made from premium materials and craftsmanship. The company offers a wide selection of products, ranging from clothing to home furnishings, providing customers with a diverse range of options.

Website Usability

The katespade.com website is user-friendly and easy to navigate. The website's pages load quickly, and the search function and filters make the shopping experience efficient and seamless.

Returns and Exchanges

Kate Spade offers free returns and exchanges within 60 days of purchase. Customers are provided with a prepaid return label through email, making the return process straightforward and convenient.

Promotions and Discounts

Kate Spade occasionally offers promotions and discounts, such as percentage discounts, gift with purchase, and free shipping. The brand also has a sale section, offering products at discounted prices.

Reputation

Kate Spade has an excellent reputation in the fashion industry, known for their quality products and unique designs. The company's website is well-regarded for its user-friendly platform, and the brand has a loyal following.

Payment Options

Kate Spade accepts major credit cards, PayPal, and Klarna as payment options. Klarna allows customers to make monthly payments, spreading the cost of larger purchases.

Loyalty Programs

Kate Spade's loyalty program, Kate Spade Rewards, provides customers with benefits such as free shipping, early access to sales, and a birthday gift. Customers earn points for their purchases and can use them towards future purchases.

Customer Reviews

Product reviews are available for some items on the website, allowing customers to read feedback from other shoppers before making a purchase. However, not all products have customer reviews available.

Community Involvement

Kate Spade is involved in various charitable initiatives, supporting organizations such as Women for Women International and The Fresh Air Fund. The company also has a sustainability program, committed to reducing their impact on the environment.

Shipping

Kate Spade offers free standard shipping on all orders. Expedited shipping options are also available for an additional cost.

Costs

Kate Spade's products are priced higher compared to other brands in the market. However, occasional promotions and discounts provide customers with more affordable options. The free shipping and returns policy also adds value to the customer experience. In conclusion, katespade.com offers a wide variety of luxury products and a user-friendly platform for customers to shop online. The website's efficient search function, product descriptions, and pricing options make the shopping experience seamless. Customers can rely on the brand's high-quality products and excellent customer service. The occasional promotions and discounts, free shipping and returns, and loyalty program also provide added value to the customer experience.