Users Voice for Katespade

80% users rated Terrible
2% users rated Poor
0% users rated Average
0% users rated Very Good
19% users rated Excellent
Pie Chart Review Representation for Katespade
Katespade Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 28 Jan 2019

Last updated by on 10 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 5 4.8 4.5 1 4.5 4.5
Oct 2022 1 4.8 4 1 4.7 4.7
Nov 2022 1.2 4.9 4.2 1 4.5 4.2
Dec 2022 5 5 5 5 5 5
Mar 2023 2.2 4.8 4.1 1 4.1 3.3
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Detailed Katespade Review by

Introduction

Kate Spade is an American fashion designer and luxury brand offering a range of products, including clothing, handbags, shoes, accessories, and home furnishings. The company was founded in 1993 and has since become a household name in the fashion industry. Kate Spade's official website, katespade.com, offers a user-friendly platform for customers to shop online and offers a wide variety of products and services. In this editorial review, we will examine the pros and cons of shopping on the website and analyze aspects such as user experience, pricing, customer service, product quality, website usability, promotions, and discounts, reputation, payment options, and shipping.

Pros and Cons

Pros:
  • Wide variety of products
  • User-friendly website
  • Monthly payment options with Klarna
  • Loyalty program with benefits
  • Free shipping and returns
Cons:
  • Higher price point compared to competitors
  • Limited sizing options
  • No physical retail stores in some areas
  • Not all products have customer reviews

User Experience

Katespade.com is easy to navigate, and the overall design and layout of the website are visually appealing. The website is optimized for both desktop and mobile devices, making it easy for customers to shop on-the-go. The website's search function is efficient, and the filters make it easy to narrow down product searches based on specific preferences. The product pages contain detailed descriptions, multiple images, and sizing and care instructions.

Pricing and Value for Money

Kate Spade's products are known for their quality, style, and durability, which are reflected in their higher price point compared to competitors. However, the brand occasionally offers promotions and discounts, making the products more affordable for customers. The monthly payment option with Klarna also provides customers with a more feasible payment plan for larger purchases.

Alternatives

Some alternatives to Kate Spade include Coach, Michael Kors, Tory Burch, and Burberry. These brands offer similar luxury products at varying price points and styles.

Customer Service

Kate Spade's customer service is accessible through email, live chat, and phone support. The website also includes a comprehensive FAQ section, addressing common customer inquiries. The customer service team is responsive and helpful, providing prompt and efficient solutions.

Product Quality and Selection

Kate Spade's products are of high quality, made from premium materials and craftsmanship. The company offers a wide selection of products, ranging from clothing to home furnishings, providing customers with a diverse range of options.

Website Usability

The katespade.com website is user-friendly and easy to navigate. The website's pages load quickly, and the search function and filters make the shopping experience efficient and seamless.

Returns and Exchanges

Kate Spade offers free returns and exchanges within 60 days of purchase. Customers are provided with a prepaid return label through email, making the return process straightforward and convenient.

Promotions and Discounts

Kate Spade occasionally offers promotions and discounts, such as percentage discounts, gift with purchase, and free shipping. The brand also has a sale section, offering products at discounted prices.

Reputation

Kate Spade has an excellent reputation in the fashion industry, known for their quality products and unique designs. The company's website is well-regarded for its user-friendly platform, and the brand has a loyal following.

Payment Options

Kate Spade accepts major credit cards, PayPal, and Klarna as payment options. Klarna allows customers to make monthly payments, spreading the cost of larger purchases.

Loyalty Programs

Kate Spade's loyalty program, Kate Spade Rewards, provides customers with benefits such as free shipping, early access to sales, and a birthday gift. Customers earn points for their purchases and can use them towards future purchases.

Customer Reviews

Product reviews are available for some items on the website, allowing customers to read feedback from other shoppers before making a purchase. However, not all products have customer reviews available.

Community Involvement

Kate Spade is involved in various charitable initiatives, supporting organizations such as Women for Women International and The Fresh Air Fund. The company also has a sustainability program, committed to reducing their impact on the environment.

Shipping

Kate Spade offers free standard shipping on all orders. Expedited shipping options are also available for an additional cost.

Costs

Kate Spade's products are priced higher compared to other brands in the market. However, occasional promotions and discounts provide customers with more affordable options. The free shipping and returns policy also adds value to the customer experience. In conclusion, katespade.com offers a wide variety of luxury products and a user-friendly platform for customers to shop online. The website's efficient search function, product descriptions, and pricing options make the shopping experience seamless. Customers can rely on the brand's high-quality products and excellent customer service. The occasional promotions and discounts, free shipping and returns, and loyalty program also provide added value to the customer experience.

Katespade Recent User Reviews

User Rating

👤

Reviewer Name: Lindsay English Posey

Review Submission Date: 2022-12-10

Review Title: Bought a tinsle tote Nov 25th and it…
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Review Description: Bought a tinsle tote Nov 25th and it came today. It's gorgeous!Took forever to ship out, but it did have 3 days shpping once sent. Very well packaged and it dazzles!

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Reviewer Name: Ty Ferreira

Review Submission Date: 2022-12-09

Review Title: Kate Spade Surprise is Real!
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Review Description: Everyone here giving it a 1 star is not how I would rate this experience. They bag I received was on time, at the quoted date that they gave me about a few days after I placed my order. The bag I received is 100% legitimate, and in perfect condition and wrapping. Awesome service!

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Reviewer Name: Nikki Sisler

Review Submission Date: 2022-12-07

Review Title: Laughable excuse for customer service
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Review Description: Laughable excuse for customer service. I placed an order, payment processed, received an order number and then nothing. I went in to track it to find out it’s been cancelled. Haven’t received a refund or a notice of a pending refund…CS says “you can just call your bank”

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Reviewer Name: April

Review Submission Date: 2022-12-03

Review Title: Ridiculous
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Review Description: Placed an order with the shipping correct address. For some reason package was returned to sender because apparently “wrong” address was on package. Called, order placed again. Same thing happened. So now I just want my refund. Had to call 3 times and still no refund. Customer service rep saying it’s not automatically refunded and rep had to create a case for me to get my $ back. Will never buy here again.

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Reviewer Name: Rose M.

Review Submission Date: 2022-11-30

Review Title: I have ordered 5 purses from here the…
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Review Description: I have ordered 5 purses from here the last couple of years as well as jewelry. I have had no problems, and the merchandise comes as described and ships quickly. Absolutely no problems. The website states final sale because it’s pretty much like outlet shopping but it is indeed Kate spade. Hope this helps

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Reviewer Name: Abigail Lee

Review Submission Date: 2022-11-22

Review Title: SURPRISE! You've been had!
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Review Description: SURPRISE!! You've been scammed. They almost got me. I thought the prices were too good to be true, so I did some research and snooping. Noticed weirdness on their website. The screen will switch from the surprise site to the actual Kate Spade site, depending on what you click on. Shouldn't Kate Spade be alerted? This affects their Brand.!

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Reviewer Name: Janae Beltinck

Review Submission Date: 2022-11-17

Review Title: This is a very realistic looking scam
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Review Description: This is a very realistic looking scam. Ordered two items, received a tracking link, and watched as the items were returned to sender due to “insufficient address”. I received a refund for the cheaper item, but my inquiries about the refund for the more expensive item have gone unanswered. Shocker.

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Reviewer Name: Consumer

Review Submission Date: 2022-11-16

Review Title: Very bad experience
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Review Description: Never received my wallet and after NEVER received my refund !!Never again this compagnie?

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Reviewer Name: Jkd

Review Submission Date: 2022-11-10

Review Title: Ordered three pairs of earrings and got…
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Review Description: Ordered three pairs of earrings and got and empty box with packing paper. Phone number on the flyer inside box doesn’t work and chat gives you run around .

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Reviewer Name: Billy Nguyen

Review Submission Date: 2022-10-23

Review Title: Box delivered with no product inside
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Review Description: Imagine thinking you’ve got a great deal on Kate spade through Kate Spade Surprise. Ordering products and then when it gets delivered, you go to open the box to find nothing inside. This was exactly my experience and extremely frustrating especially when this was a gift. I would not recommend doing any business with Kate Spade Surprise.