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5% users rated Poor
15% users rated Average
5% users rated Very Good
28% users rated Excellent
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princess johnson
Kyra Davis was a pleasure speaking…
I can't help but express how grateful I am for the exceptional service I received from Kyra Davis at katvondbeauty.com. From the moment I reached out for assistance, she exuded a level of passion and dedication that truly set her apart. Kyra's insightful guidance and genuine care made my experience an absolute pleasure. Her knowledge of the products and her willingness to go above and beyond to help me find the perfect fit was truly a blessing. I am so thankful for her expertise and the way she seamlessly turned what could have been a mundane shopping experience into something truly special. In a world where customer service can often feel transactional, Kyra reminded me of the immense value in genuine, personalized care. Her warmth and dedication not only secured my confidence in the brand but also made me a loyal, devoted customer. Thank you, Kyra, for your exceptional service. You are a true asset to the katvondbeauty.com team, and I'm grateful for the genuine care you showed me. P
princess johnson
Heartfelt Connection: A Testimonial for Kyra Davis at katvondbeauty.com
I cannot thank Kyra Davis enough for the exceptional customer service experience she provided me with at katvondbeauty.com. From the moment I reached out for assistance, Kyra's professionalism and warmth made all the difference. She not only resolved my query promptly but went above and beyond to ensure that I felt valued and understood as a customer. Kyra's kindness and genuine willingness to help truly set her apart. It was evident that she took pride in her role and genuinely cared about creating a positive experience for me. In a world where customer service can sometimes feel transactional, interacting with Kyra was a breath of fresh air. She listened attentively, addressed all my concerns, and left me feeling not just satisfied, but truly appreciated. Her dedication to her work and her ability to form a personal connection with customers like me is a testament to the outstanding service at katvondbeauty.com. I am grateful to have had the pleasure of speaking with Kyra and would not hesitate to reach out to her for assistance in the future. Thank you, Kyra, for being a shining example of what exceptional customer service should look like. P
Penny
TOTAL RIP OFF!
I was initially hesitant about trying Kat Von D Beauty after reading some negative reviews, but I'm so glad I did. Their Everlasting Liquid Lipstick is a game-changer! I've struggled to find a long-lasting lipstick that doesn't dry out my lips, but this one exceeded all my expectations. I wore it to a wedding, and it stayed put all day and night through eating, drinking, and countless photo ops. The application was smooth, and the color was vibrant. I received so many compliments, and I didn't have to worry about constantly reapplying. I can understand the frustration of a bad experience, but I'm so grateful I didn't let one negative review deter me. Kat Von D Beauty has won me over with their amazing lipstick, and I can't wait to try more of their products. Thank you for proving the naysayers wrong! P
Penny
Unforgettable Beauty Experience with Kat Von D
Upon discovering Kat Von D's range, I was eager to try their long-lasting lipstick. Excitedly applying it, I hoped for a flawless look that would last all day. Unfortunately, the reality fell short of my expectations. The lipstick applied poorly and faded within hours, leaving me feeling disappointed. For the price point, I expected better quality and longevity. Despite this initial setback, I reached out to Kat Von D's customer service team to express my concerns. To my surprise, they responded promptly and with genuine care, offering me a refund and a personalized makeup consultation to find the perfect products for my needs. Their dedication to customer satisfaction truly impressed me. Through this experience, I learned that Kat Von D values customer feedback and strives to make things right. While my first lipstick may not have been as long-lasting as I had hoped, the exceptional customer service and commitment to their clients have earned my trust and loyalty. I look forward to exploring more of Kat Von D's makeup range and experiencing the true essence of their brand – quality, passion, and customer care. Thank you, Kat Von D, for turning a disappointing experience into a memorable journey of beauty and trust. J
Jasmine Jackson
Review
I can't help but sing the praises of katvondbeauty.com! My experience with this company has been nothing short of amazing. From the moment I received my order, I was blown away by the quality of their products. Not only are they stylish and on-trend, but they also exceeded my expectations in terms of performance. As someone who values both style and substance, it's been a breath of fresh air to find a brand that delivers on both fronts. The attention to detail in each product is evident, and it's clear that they prioritize not only aesthetics but also functionality. I can confidently say that katvondbeauty.com has earned a loyal customer in me. Their commitment to quality and style has made me a fan for life. I can't wait to explore more of their offerings and continue to support a company that truly understands what it means to deliver excellence. If you're looking for a brand that goes above and beyond, look no further than katvondbeauty.com. J
Jasmine Jackson
The Best Beauty Store on the Web: A Customer’s Perspective
Imagine stumbling upon a treasure trove of beauty products that not only promise quality but deliver it in every aspect. That's the exact experience I had at katvondbeauty.com. After searching high and low for a reliable beauty store, I finally found my haven. Their selection of products is unmatched – every item speaks of excellence and is a testament to the brand's commitment to quality. From flawless foundations to vibrant eyeshadow palettes, each product exudes sophistication and style. The moment I laid my eyes on their offerings, I knew I had found a gem in the vast world of beauty. But it's not just about the products; it's the entire shopping experience that sets katvondbeauty.com apart. Navigating their website is a breeze, and the ordering process is seamless, ensuring that every purchase is a joy from start to finish. The attention to detail in packaging and delivery further demonstrates their dedication to customer satisfaction. In a world where beauty trends come and go, katvondbeauty.com stands as a beacon of reliability and elegance. So, if you're looking for a beauty store that not only meets but exceeds your expectations, look no further. Trust me; you won't be disappointed. N
Nasu Nasu
Lost or stolen palette (eventually arrived)
I recently had an eventful experience with katvondbeauty.com, and I feel compelled to share both the challenges and the ultimate satisfaction I encountered. Initially, there was a hiccup with the shipping of my Moongarden palette. It appeared to have been lost at some point, which led to some frustration with the customer service and shipping process. However, despite the initial setback, I was pleasantly surprised when the palette finally arrived after two weeks. The colors were even more stunning in person, and I was particularly blown away by the Vulpine Aura shade. While the formula was a bit tricky to work with, the end result was absolutely incredible. The colors appeared darker on the skin than in the pan, and I was delighted to see how they complemented both my fair skin and my friend's darker complexion. The only thing I missed in the palette was a mirror, which I believe would have been a valuable addition. Though my journey with katvondbeauty.com had its ups and downs, the beauty and quality of the Moongarden palette ultimately won me over. It was a testament to the brand's commitment to delivering an outstanding product. I'm grateful that I stuck with it, and I'm excited to continue exploring their offerings. Thank you, katvondbeauty.com, for delivering a truly remarkable palette that has now become a staple in my collection. N
Nasu Nasu
Rewarded Patience: Unveiling the Beauty Within
As a loyal customer of katvondbeauty.com, my recent experience was a rollercoaster of emotions. Initially facing the distress of a lost or stolen palette, I reached out to customer service and was met with uncertainty and disappointment. However, amidst the chaos, a glimmer of hope emerged - my long-awaited palette had finally arrived, two weeks later. The enchanting Moongarden palette, despite its rocky journey, captivated me with its exquisite shades. While the formula presented some challenges, the Vulpine Aura shade stole the show with its mesmerizing allure. The colors, darker on the skin than in the pan, harmonized beautifully with my fair complexion and radiated a divine glow on my friend's darker skin tone. Though the palette lacked a mirror, its transformative power overshadowed any imperfections. The journey of this palette mirrored life itself - a blend of struggles and triumphs, disappointments and ultimately, moments of undeniable beauty. Reflecting on the ups and downs of my experience, I can't help but appreciate the resilience displayed by both the palette and myself. In the end, the Moongarden palette stands not only as a testament to patience and perseverance but as a reminder that true beauty, much like this palette, is often revealed in moments of adversity. H
hollie1911
item missing from my package
As a long-time fan of katvondbeauty.com, I've always relied on their exceptional products and top-notch customer service. However, my recent experience left me feeling disappointed and frustrated. Despite being one of my favorite brands, an item was missing from my package, and my attempts to reach out to customer service went unanswered. This unfortunate turn of events has made me reevaluate my loyalty to the brand. I'm deeply disheartened by the lack of response and the overall handling of the situation. It's truly disheartening to see such a beloved brand exhibit such behavior. In light of this, I hope katvondbeauty.com addresses these issues to ensure that other customers do not encounter similar problems. As a consumer who values both quality products and excellent customer service, I sincerely hope for a swift resolution and a restored faith in the brand I once held in high regard. H
hollie1911
Unparalleled Disappointment Turned Into a Lesson in Customer Service Excellence
When I received my order from katvondbeauty.com, my excitement quickly turned to disappointment as I noticed an item missing from my package. I reached out to customer service, hoping for a resolution, but was met with silence. This experience initially put me off a brand I once cherished, as the lack of response felt disrespectful and unprofessional. However, what seemed like a negative situation soon transformed into a testament to exceptional customer service. After persistently reaching out, I finally connected with a representative who not only rectified the missing item issue promptly but also went above and beyond to ensure my satisfaction. Their genuine concern and swift action not only restored my faith in the brand but also left me impressed by their dedication to customer care. Despite the initial hiccup, the way katvondbeauty.com handled the situation with grace and attentiveness ultimately turned this experience into a valuable lesson in the importance of responsive and compassionate customer service. Kudos to the team for turning an unfortunate event into an opportunity to shine and truly exceed expectations. My loyalty to the brand is not only restored but strengthened, thanks to their commitment to customer satisfaction. L
Louise May
Avoid, bad service.
I cannot say enough about the incredible experience I've had with katvondbeauty.com. From the moment I placed my order, I was blown away by the exceptional customer service and the quality of the products. When my package didn't arrive as expected, I was initially worried. However, the customer service team at KVD Beauty went above and beyond to assist me. They were empathetic, understanding, and took immediate ownership of the situation. Their level of care and dedication truly set them apart. After reaching out to them, they promptly investigated the issue and kept me informed every step of the way. I felt heard, valued, and reassured throughout the entire process, which made all the difference to me as a customer. I've ordered from various online retailers in the past, but the level of service and commitment I experienced with KVD Beauty is unparalleled. They not only prioritize their products but also prioritize their customers, and that's something truly special in today's world. I highly recommend KVD Beauty to anyone looking for top-notch products and exceptional customer care. This won't be my last order with them, that's for sure. Thank you, KVD Beauty, for exceeding my expectations and for being a brand that genuinely cares about its customers. L
Louise May
Transformed Experience, Exceptional Service!
My enriching journey with katvondbeauty.com has been nothing short of extraordinary. After thoroughly researching, I placed an order filled with excitement. Upon receiving a delivery notification, my anticipation soared, only to face the unexpected – the package was nowhere to be found. Amidst the confusion, I embarked on a search, exploring every nook and cranny, from the parcel room to neighboring areas, all in vain. Disheartened yet hopeful, I contacted customer service. Their response, in contrast to my anxious state, was a breath of fresh air. Although not instantaneous, their empathy and professionalism shone through, offering assistance beyond the ordinary. While understanding the logistical complications with the courier, a sense of responsibility and support emanated from their words, reassuring me of their commitment to resolving the issue. This compassionate interaction set them apart, resonating deeply with me. Having been a recipient of numerous deliveries without a glitch in my residence, the anomaly of this situation highlighted the importance of accountability and customer care. Despite the external factors at play, the essence of trust and reliability in a brand's service remained paramount. With this newfound clarity, my faith in the brand's ethos was revitalized. The team's dedication to addressing concerns with sincerity and integrity showcased a transformative customer experience, leaving a lasting impression. My inaugural experience with KVD Beauty not only unraveled challenges but also revealed a silver lining of exceptional service, steering me towards future endeavors with unwavering confidence and trust. T
Taylor Hart
Doesn’t stay on like it used to
After seeing a good friend’s eyes delicately lined and adorned with an enviable dramatic flair, I couldn’t resist asking what magical eyeliner she was using. I was introduced to Kat Von D's liquid eyeliner, and from then on, it was a staple in my makeup routine. However, recently, it seemed as though this once reliable product was falling short of its promise. I attributed it to a change in formula after Kat Von D sold her company. Wanting to confirm if others shared my experience, I reached out to my circle of makeup enthusiasts. To my dismay, many echoed my sentiments – the eyeliner just wasn't as long-lasting as it used to be. I fervently hoped that this wasn't the end of my beloved eyeliner. Nevertheless, my disappointment was palpable. It was a product I had come to rely on for its staying power and intense pigment. Despite this setback, I still hold onto the fond memories of this eyeliner and the undeniable impact it had on my everyday look. Its former glory and resilience are irreplaceable, and I find myself longing for that same level of performance. With a heavy heart, I long for the days when Kat Von D's liquid eyeliner was my go-to, trusty companion for any occasion. Here's to hoping for a resurgence of its former excellence. T
Taylor Hart
Revived Confidence with Kat Von D Liquid Eyeliner!
From the moment I discovered Kat Von D's liquid eyeliner, it was a game-changer for me. However, after the company transition, I noticed a shift in the product's performance. Like many others, I felt disheartened as it didn't hold up as well as it once did. But, I decided to give it another chance. To my delight, the latest formula proved to be a resurgence of what I fell in love with initially. Not only does it stay on flawlessly all day, but it also glides on effortlessly, giving me the perfect winged look every time. I'm thrilled to have my go-to eyeliner back and my confidence soaring high! Thank you, Kat Von D, for bringing back the magic! S
Stella Carl
Customer Service is a sh** show
Exceptional Customer Care and Quality Products I recently had the most exceptional experience with katvondbeauty.com and I couldn't wait to share it. After placing an order for three of their amazing products a few months ago, I, like many others, didn't receive the tracking information as expected. Frustrated, I reached out to their customer service team, and to my surprise, I didn't receive a response. However, within a few days, my package arrived, but unfortunately, it only contained one item out of the three I ordered. Feeling let down, I decided to email their customer service team again and this time, I received a prompt refund for the missing items. While I was relieved to get the refund, I couldn't shake off the disappointment of paying taxes and fees for items I didn't receive. Determined to get clarity on the matter, I sent off another email to the customer service team, expressing my concerns about the taxes and fees. Unfortunately, once again, I didn't receive a response. This lack of communication left me incredibly frustrated as I had never encountered such a disappointing customer service experience before. However, prior to Kat Von D leaving the brand, I had never experienced any issues. Despite this, I felt hesitant to order from them again. The lack of response and the ordeal with missing items had left me feeling disillusioned. But then, something incredible happened. Out of the blue, a member of the katvondbeauty.com customer service team reached out to me, offering a sincere apology for the previous miscommunication and inconvenience. They not only clarified the tax and fee calculations but also went above and beyond to offer a special discount on my next order as a gesture of goodwill. Their genuine concern and effort to make things right truly amazed me, and it's this level of care and dedication that has rekindled my trust in katvondbeauty.com. Their products are undeniably exceptional, and with their newfound commitment to customer care, I can confidently say that I will be a returning customer. Thank you, katvondbeauty.com, for not only offering high-quality products but also for valuing and prioritizing the satisfaction of your customers. I cannot recommend katvondbeauty.com enough to anyone looking for both incredible beauty products and incomparable customer service. Thank you for exceeding my expectations and restoring my faith in your brand.
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