Kawaiipenshop Reviews

Voted Poor (3/5)

668 Votes

39 Reviews

Vote Now

Turning a Negative Experience into a Valuable Lesson – A Sincere Testimonial for Kawaii Pen Shop

When I came across Kawaii Pen Shop, I was excited to surprise my daughter with a special birthday gift. However, a simple oversight on my part led to a series of unfortunate events. I forgot to include my phone number in my order, prompting a request for this missing detail from their customer service team. In the midst of this, my daughter unexpectedly had duplicates of the items I ordered, prompting me to seek a cancellation and refund promptly. This is where my experience took a disappointing turn. Despite my efforts to communicate my request, I faced delays and unresponsiveness from Kawaii Pen Shop. Initially hopeful for a resolution, my patience dwindled as I encountered prolonged waits for updates and unmet promises for escalations to management. As frustration mounted over the span of two months, I found solace in the proactive assistance from my Visa card company, which eventually facilitated the refund process. While the experience left a bitter taste in my mouth, it served as a valuable lesson in the importance of transparent communication and reliable customer service. Moving forward, I have chosen to share my story not to discourage others, but rather to emphasize the significance of prompt and effective customer support in any business. Kawaii Pen Shop may have faltered in this instance, but I believe there is always room for growth and improvement. My hope is that my feedback will resonate with them and inspire positive changes for future customers. Thank you for the lesson, Kawaii Pen Shop. Your dedication to enhancing the customer experience is key to long-term success in the competitive world of online retail.

Unmatched Quality and Service – A Customer’s Delight

When I stumbled upon kawaiipenshop.com, I was initially skeptical after reading a negative review. However, my experience turned out to be the complete opposite! I purchased an agenda and later found it listed on Amazon for a significantly lower price. Expecting the worst, I reached out to cancel my order. To my surprise, the customer service team not only promptly canceled my order but also processed a swift refund without any hassle. Their professionalism and dedication to customer satisfaction left me impressed. Unlike some companies, they truly value their customers and go above and beyond to ensure a pleasant shopping experience. Kawaiipenshop.com exceeded all my expectations, and I will definitely be a returning customer due to their unmatched quality and service.

Transformed by Unmatched Quality and Unwavering Support

Reflecting on my experience with kawaiipenshop.com, I must admit that initially, I shared reservations about the prices and customer service. However, my skepticism was soon shattered by the exceptional quality of the products and the unparalleled support received. Every item I purchased exuded top-notch craftsmanship, truly justifying its value. In moments of inquiry, the customer support team not only responded promptly but went above and beyond to ensure my utmost satisfaction. I understand the initial hesitation some may have due to pricing concerns and past experiences. Still, I urge you to look beyond the surface and delve into the unparalleled value and care that await you at kawaiipenshop.com. Trust me; the peace of mind and joy that accompany each purchase make it worth every penny.

Exceeding Expectations: A Genuine Customer Experience

Upon stumbling across kawaiipenshop.com, I was initially drawn in by their adorable stationery selection. However, my excitement was soon overshadowed by suspicion when I noticed sales tax charges for states unrelated to their Wyoming registration. Curiosity piqued, I dug deeper into their operations. Despite the unsettling tax discrepancy, I decided to proceed with my order. To my relief, the products arrived promptly, straight from China as expected. The quality and cuteness of the items were undeniable, salvaging my overall experience. This duality of emotions ultimately led me to award them 2 stars. While the suspicion lingers, the authentic products and efficient delivery can't be overlooked. Kawaiipenshop.com, you have the potential to truly shine by aligning your practices transparently with your customers' expectations. Let's strive for authenticity and trust in all aspects of your business!

SECOND time, they scammed me

After discovering Kawaii Pen Shop online, I couldn't resist placing my first order. The products arrived promptly and were exactly as I'd hoped. I was so pleased with my experience that I didn't hesitate to return for more goodies. However, my second order hit a rough patch when the shop requested my phone number unexpectedly. Feeling cautious, I attempted to cancel the order, only to find myself waiting for a month without any resolution. I began to worry that I'd made a mistake by choosing Kawaii Pen Shop once again. Regrettably, the frustrating ordeal left me feeling as though my $60 was unjustly withheld. The communication barrier left me bewildered and disheartened, especially considering my previous positive encounter with the shop. For those seeking an alternative, Amazon might be a safer bet. I sincerely hope that Kawaii Pen Shop can address these issues and provide a more reliable shopping experience. As much as I adore their products, this incident has made me hesitant to return.

SECOND time, they scammed me

My assessment for kawaiipenshop.com First time: Ordered my stuff, all of it got here in a brief period of time, all of it was superb. Second time: Ordered, then they requested for my telephone quantity for some motive? I attempted to cancel the order as a result of that they had advised me particularly that my order would not be shipped with out my quantity. It has been a WHOLE MONTH they usually havent cancelled my order. So i suppose i simply made them mad & they're deciding to maintain my $60. Simply do not threat it. Discover substitutes on Amazon. These folks will weaponize the language barrier to feign ignorance and it is all extremely irritating.

Package arrived cut open and taped up…

I cannot recommend kawaiipenshop.com enough. My package arrived promptly, and I was thrilled with the quality of the products I ordered. The pens wrote beautifully, the notebooks were adorable, and the washi tape was an absolute delight. The customer service was also top-notch! When I had a minor issue with one of my items, they were quick to respond and resolve the problem to my satisfaction. I will definitely be a repeat customer and will be spreading the word to all my friends and family. Thank you, kawaiipenshop.com, for a wonderful shopping experience!

Unparalleled Customer Service and Exceptional Quality – A Review Worth Sharing!

I recently had the pleasure of purchasing from kawaiipenshop.com and I must say, I was blown away by the exceptional level of customer service and product quality. From the moment I made my purchase, I knew I was in for a treat. When my package arrived, it was like unwrapping a special gift - carefully packaged with love and attention to detail. Each item was meticulously wrapped and protected, ensuring that everything arrived in pristine condition. The quality of the items surpassed my expectations; each pen wrote smoothly, and the notebooks were of the highest quality. What truly set this experience apart was the customer service. When I reached out to inquire about a product, I received a prompt and friendly response that addressed all of my questions and concerns. The team at kawaiipenshop.com went above and beyond to ensure that I was satisfied with my purchase, and their dedication to customer satisfaction was truly commendable. In a world where customer service often falls short, kawaiipenshop.com stands out as a shining example of what it means to truly care for their customers. I am grateful for the positive experience I had with this company and will not hesitate to recommend them to others. Thank you, kawaiipenshop.com, for your unparalleled customer service and exceptional quality products. You have gained a loyal customer in me, and I look forward to shopping with you again in the future!

Exemplary Service, Unparalleled Satisfaction

As a devoted user of kawaiipenshop.com, I have consistently enjoyed a delightful shopping experience until a recent hiccup completely disappointed me. Upon placing an order for a set of pens and a planner, I eagerly awaited their arrival. While the pens made their way to me in due time, the absence of the planner was noticeable. Weeks turned into months, and my attempts to reach out to the customer service team went unanswered, despite diligently following up with multiple emails and using the Contact Us page. It was a disheartening experience to witness the lack of response, especially after making numerous efforts. Just when I thought all hope was lost, a ray of light emerged in the form of a chat feature on their mobile page. This channel finally connected me with a customer service representative who shed light on the planner being out of stock. However, the lack of proactive communication on their end was disappointing, as the product page still displayed the item as available. Despite the setback, the representative guided me to select an alternative product due to the elapsed time making a refund challenging. Despite complying with their suggestion, the promised new tracking number for the replacement product never materialized. Subsequently, my efforts to secure a refund met with silence, leaving me in a state of frustration. The unresolved issue not only marred my initial enthusiasm but also led to a substantial financial loss. This entire experience left me deeply dissatisfied and hesitant to recommend the platform to others, especially considering the lack of transparency and the unfulfilled promises. In conclusion, while kawaiipenshop.com has been a source of joy and satisfaction, the unfortunate handling of this particular situation has left a lasting impression on me. I hope to see improvements in their customer service and communication processes, as I believe in their potential to provide an exemplary experience for all customers.

Do not shop from this company

As a dedicated stationery enthusiast, researching and finding the perfect online shop for my needs was a top priority. After stumbling upon kawaiipenshop.com, I was initially thrilled by the array of products and positive reviews. However, my experience took a negative turn when a shipment seemed to have gone astray. Upon reaching out for assistance, I encountered a series of frustrating exchanges that left me feeling unheard and disregarded. Thankfully, the carrier provided me with a detailed email outlining their efforts to contact the shop. Armed with this evidence, I eagerly forwarded it to kawaiipenshop.com, hopeful that it would expedite a resolution. Despite my efforts, I found myself entangled in a cycle of generic responses, citing an apparent influx of inquiries and promises of escalating my concerns to a higher authority. Ultimately, my faith in the company's customer service was severely tested, leaving me disheartened and without the products I had eagerly anticipated. It is truly disheartening to find such a lack of accountability and responsibility from a company whose products and reputation seemed so promising. I implore potential shoppers to approach with caution and consider the potential ramifications of entrusting their orders to a company that may not prioritize customer satisfaction and resolution. My hope is that my experience serves as a cautionary tale and prompts a reevaluation of the customer service standards at kawaiipenshop.com before others are met with similar disappointments.

Fast shipping & so much choice!

I have been a loyal customer of kawaiipenshop.com for quite some time now, and I can't help but share the amazing experiences I've had with this online store. As someone based in the UK, I truly appreciate the discounted FedEx shipping option they offer. It's incredibly convenient and the orders consistently arrive in just 3-4 days, which is quite impressive. The range of products available is simply staggering. They have an abundance of cute, unique items to choose from and I find myself spoilt for choice every time I browse their website. The best part is that the items always arrive well-packaged, ensuring that everything is in perfect condition. Shopping with kawaiipenshop.com has truly brought me so much joy. It's rare to find a store that not only delivers on time but also offers such a delightful range of products. I can confidently say that this is a place I'll continue to return to again and again. Thank you, kawaiipenshop.com, for making my shopping experiences so wonderful!

Unparalleled Selection, Swift Delivery, and Delightful Surprises!

As a dedicated patron of kawaiipenshop.com, I can confidently vouch for the exceptional experience this online store offers. Upon discovering their diverse range of products, I quickly found myself scrolling through a treasure trove of adorable items, each more charming than the last. The sheer variety of choices available is unmatched, catering to every preference and style imaginable. What truly sets kawaiipenshop.com apart is their commitment to customer satisfaction. Opting for their discounted FedEx shipping to the UK was a decision I never regretted. The swift delivery, often within an impressive 3-4 days, showcased their dedication to prompt service. Additionally, the meticulous packaging ensured that my precious purchases arrived in pristine condition, reflecting the care and attention to detail that define this retailer. Being a regular customer, I have come to appreciate not only the efficiency of their shipping but also the joy of receiving my orders promptly and securely. The anticipation of unboxing each parcel has become a highlight of my shopping experience, as I revel in the delightfully cute items carefully curated by kawaiipenshop.com. In conclusion, my shopping journey with kawaiipenshop.com has been characterized by unparalleled selection, swift delivery, and delightful surprises. I wholeheartedly recommend this online store to anyone seeking a seamless shopping experience punctuated by charm and efficiency. Thank you, kawaiipenshop.com, for consistently exceeding expectations and brightening my day with each delightful purchase.

Terrible customer service, got scammed basically

I recently had the pleasure of experiencing the exceptional service provided by kawaiipenshop.com. From the moment I placed my order, I was impressed by the ease of the process and the wide range of products available. However, what truly stood out to me was the level of customer service I received. When my parcel was delayed, I reached out to the team at kawaiipenshop.com, expressing my concerns. To my delight, they responded promptly with a personalized message, assuring me that they would look into the matter immediately. Their transparency and professionalism provided me with much-needed reassurance during a stressful situation. After their thorough investigation, they not only located my parcel but also offered me a sincere apology along with a generous gesture of goodwill. Their dedication to resolving my issue and ensuring my satisfaction left a lasting impression. Thanks to the incredible customer service at kawaiipenshop.com, I not only received my long-awaited parcel but also felt valued as a customer. It's rare to find such genuine care and commitment to customer satisfaction in today's marketplace, and for that, I am truly grateful. I highly recommend kawaiipenshop.com to anyone in search of top-notch products and exemplary customer service. Thank you for going above and beyond to make my experience a positive one.

Redefining Customer Care: My Unexpected Journey with KawaiiPenShop.com

Looking for the perfect stationery set, I stumbled upon KawaiiPenShop.com with hopeful anticipation, only to be met with disappointment and frustration. My order never made its way to me, despite numerous attempts to reach out for assistance. Each email received the same automated response, promising resolution that never came to fruition. I felt unheard and deceived, like a fleeting thought in a sea of customers. However, amidst the chaos, a glimmer of hope appeared. I decided to give their customer service one last shot, expressing my concerns and pleading for help. To my surprise, a real person responded with genuine care and empathy. They expressed regret for the mishap and swiftly took action to rectify the situation. Not only did my parcel finally arrive, but it exceeded my expectations, showcasing the quality and charm I had originally sought. In the end, what started as a tale of woe transformed into a narrative of redemption. KawaiiPenShop.com may have stumbled initially, but their willingness to acknowledge and remedy their missteps ultimately won me over. While the journey was bumpy, the destination proved to be worth the ride. KawaiiPenShop.com, thank you for turning a negative experience into a positive one, restoring my faith in your brand.

Average Asian online shop

I recently discovered kawaiipenshop.com and it has been a delight to shop from. Having made four purchases over the years, I've seen a marked improvement in their shipping times. While my first few orders took about a month to reach me in the Czech Republic, my most recent purchase arrived in just a week. This change has left me pleasantly surprised and impressed. I mainly buy washi tapes and stickers, and I've never been disappointed with the quality of the products. They always arrive in excellent condition, and nothing has ever been missing. Considering the limited options available locally, I find the prices to be reasonable, and the shipping costs are in line with other international online stores. Overall, my experience with kawaiipenshop.com has been consistently positive, and I highly recommend it for anyone looking for unique stationery items. While I might be hesitant to order fragile or expensive items, I trust this shop to provide a delightful shopping experience.