Kaya Reviews

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Introduction

Kaya.in is an Indian online store that specializes in skincare and beauty products. The store houses an extensive range of products that includes various categories such as moisturizers, serums, face masks, eye creams, sunscreens, makeup, and personal care products. The company was founded in 2002 and has a significant presence in the Indian market. The store partners with various reputed brands such as L?Oreal, Neutrogena, Plum, Biotique, and many more.

Pros and Cons

Pros:
  • The store offers a vast range of products from various reputed brands
  • Free shipping is available on orders above INR 999
  • The store provides same-day delivery in some cities
Cons:
  • The prices are slightly higher compared to other online stores
  • There are limited payment options available

User Experience

The Kaya.in website is user-friendly and easy to navigate. The site is well-organized, and the products are categorized under different sections, making it easy for the customers to find what they need. The website is responsive, and customers can easily browse through the website from any device.

Pricing and Value for Money

Kaya.in offers a vast range of products across various categories at prices that are slightly higher compared to other online stores. However, the prices are justified by the quality of the products and the reputation of the brands. Customers can find some great deals and discounts on the website that offer good value for money.

Alternatives

Some of the popular alternatives to Kaya.in include Nykaa, Sephora, and Purplle. These stores also offer a wide range of skincare and beauty products from various reputed brands at competitive prices.

Customer Service

Kaya.in has a friendly and responsive customer service team. Customers can reach out to the team through phone, email, or live chat for any queries or concerns. The store also has a comprehensive FAQ section that answers most of the commonly asked questions.

Product Quality and Selection

Kaya.in partners with various reputed brands to offer high-quality skincare and beauty products to its customers. The store houses products across different categories such as moisturizers, serums, face masks, eye creams, sunscreens, makeup, and personal care products. The selection of products is vast, and customers can find products for different skin types and concerns.

Website Usability

The Kaya.in website is well-designed, and the layout is simple and easy to navigate. The products are categorized under different sections, making it easy for customers to find what they need. The website is responsive and works smoothly on different devices.

Returns and Exchanges

Kaya.in offers a hassle-free returns and exchanges policy. Customers can return or exchange products within 30 days of the delivery date, provided that the product is in its original condition and packaging.

Promotions and Discounts

Kaya.in offers various promotions and discounts throughout the year. Customers can find some great deals and discounts on the website that offer good value for money. The store also has a loyalty program that rewards customers with coins that can be used to redeem discounts on future purchases.

Reputation

Kaya.in has a good reputation in the Indian market for offering high-quality skincare and beauty products from reputed brands. The store has been in operation for almost two decades and has a significant presence in the Indian market.

Payment Options

Kaya.in offers limited payment options that include credit/debit cards, net banking, and wallets. The store does not accept cash on delivery.

Loyalty Programs

Kaya.in has a loyalty program called Kaya Coins, where customers can earn coins for every purchase they make. These coins can be redeemed to avail discounts on future purchases.

Customer Reviews

Kaya.in has a significant number of positive customer reviews that testify to the quality of the products and the customer service. Customers have praised the store for its extensive range of products, fast delivery, and hassle-free returns policy.

Community Involvement

Kaya.in is not involved in any significant community involvement programs at the moment.

Shipping and Costs

Kaya.in offers free shipping on orders above INR 999. For orders below this threshold, a shipping fee of INR 99 is charged. The store provides same-day delivery in some cities, while the standard delivery time is between 2-7 days.