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Ash Matthews
Exceedingly Disappointing Experience with kcom.com Full Fibre Service
I had high hopes when I upgraded to kcom.com's Full Fibre service on December 4th, hoping for seamless connectivity and reliable internet. Unfortunately, my experience has been far from satisfactory. The service was offline for a significant portion of the time, first for a month, then coming back online for only three weeks before going down again for another three weeks. Despite booking engineer appointments on two separate occasions, I faced a frustrating situation where nobody showed up. I wasted two precious days of my annual leave at work waiting for technicians who never arrived. To add insult to injury, the lack of communication resulted in me incurring additional costs for using data through hotspots due to the extended service disruptions. This experience has been nothing short of horrendous. The unmet expectations, multiple service outages, and poor communication have not only inconvenienced me but also impacted my work and personal life. I expected a reliable service, but the reality has been far from it. I sincerely hope that kcom.com addresses these issues to prevent other customers from facing similar challenges. R
Raymond Ford
A Personal Journey to Seamless Connectivity with KCOM Fiber Optic
Embracing the transition to fiber optic with KCOM on 12/12/2023 was met with great anticipation. However, amidst the excitement, a hiccup emerged. Suddenly, I found myself becoming a private number without consent. This unexpected turn left me feeling disconnected and frustrated. Despite reaching out to correct this mishap and being promised a resolution, the issue persisted, casting a shadow over the otherwise promising experience. In the realm of modern connectivity, every interaction matters. It's the attention to detail and the proactive efforts in resolving issues that truly define a service provider. The journey to seamless connectivity should be smooth and hassle-free, ensuring that customers feel valued every step of the way. While the initial hiccup was disheartening, I believe in second chances. As a customer who values transparency and reliability, I entrust KCOM to rectify this situation promptly. However, it is essential for businesses to uphold their promises and deliver on commitments, as trust is the cornerstone of any successful relationship. In conclusion, my journey with KCOM's fiber optic service encapsulates a mix of excitement and disappointment. Yet, through open communication and swift actions, I remain hopeful that this experience will transform into a testament of exceptional service. G
Glen Marritt
An Unforgettable Experience with KCOM: A Tale of Exceptional Engineers and Disappointing Management
After a highly anticipated wait for my installation with kcom.com, I was greeted by engineers who truly went above and beyond. Their professionalism and positive attitude made the process a breeze, deserving every bit of a 5-star recommendation. Unfortunately, the same praise cannot be extended to the management aspect of the operation. Initially promised an installation date of 15/12/23, I was left waiting the entire day without any communication or updates from KCOM. To my dismay, no one showed up as scheduled, leaving me feeling frustrated and disappointed. Despite the setback, the management team's lack of accountability and poor communication skills resulted in a rescheduled installation for 19/12/23 without an adequate explanation for the initial mishap. This oversight highlighted a concerning lack of efficiency and customer service from the administrative side of KCOM. In essence, while the engineers shone brightly with their exceptional service and can-do attitude, the missteps on the management end cast a shadow on an otherwise promising experience. KCOM has the potential to excel further by ensuring a seamless coordination between all facets of their operation, ultimately delivering a consistently outstanding service to their customers. M
Mark Lynch
Wayne Made It Happen: A Satisfied Customer’s Testimonial for KCOM
After three months of frustration and confusion with the call handler, I was on the verge of switching providers despite being a loyal customer since the inception of KCOM. Just when I thought I had no choice but to look elsewhere, an email from Wayne changed everything. Wayne not only acknowledged the deal I had initially requested but also rectified the previous miscommunication. His professionalism and dedication to resolving my issue reaffirmed my decision to stay with KCOM for another two years. If you want things to get done, Wayne is the go-to person. Thank you, Wayne, for making sure I stay a happy and loyal customer of KCOM. C
Craig Whitaker
So after numerous phone calls
I can't believe how frustrating my experience with kcom.com has been. After multiple calls and even reaching out to Wayne on Trustpilot, I still found myself in a two-year service contract with them. That's when they finally decided to repay me with a credit note for an overpayment instead of just returning the money to my account. It felt like they were holding onto my funds for as long as possible, and it was absolutely maddening. I provided them with my bank details, but they couldn't seem to figure out how to put the money back where it belonged. It felt like daylight robbery, with no end in sight. The thought of calling their inadequate customer service lines again was something I just couldn't bear, knowing it would probably swallow up any hope of a refund. Wayne did his best to resolve the issue, but all they offered was a credit note via email. How was that supposed to help? It's beyond ridiculous. If the tables were turned and I owed them money for this long, I'd probably be facing court charges. It's time for the law to change when it comes to these kinds of corrupt companies. My frustration knows no bounds. 🤬🤬 C
Craig Whitaker
A Journey of Frustration Turned into a Lesson Learned
As I reflect on my interactions with kcom.com, I can't help but recall the countless phone calls, the futile attempts at communication, and the eventual disappointment that ensued. Despite two years of loyal service and the hope of a resolution, the experience left a bitter taste in my mouth. The ordeal of trying to retrieve an overpayment, only to receive a credit note instead of a rightful refund, felt like a slap in the face. Navigating through the labyrinth of customer service, Wayne from trust pilot emerged as a glimmer of hope, trying to salvage the situation. However, kcom's inability to address the core issue persisted, leaving me feeling cheated and frustrated. The notion of having my bank details on file, yet struggling to facilitate a simple refund, seemed unjust and exasperating. The saga continued as I received a credit note via email, raising the question of its practicality in resolving the matter at hand. The absurdity of the situation highlighted systemic flaws and stirred emotions of disbelief and indignation. The lack of accountability and the struggle for a fair resolution underscored a deeper concern regarding corporate integrity and consumer rights. In the face of this adversity, I made a solemn vow to refrain from further engagement with their cumbersome phone system, refusing to let it devour any more of my time or patience. Wayne's efforts, though commendable, were overshadowed by kcom's persistent evasion of responsibility and disregard for customer satisfaction. The glaring double standard of consequences faced by individuals versus corporations became painfully apparent, prompting a call for reforms in the legal framework governing such entities. The need for transparency, ethical practices, and genuine accountability within companies like kcom is more pressing than ever. Through this arduous journey, I emerged not only with a cautionary tale but also with a newfound sense of awareness. My experience serves as a reminder of the importance of advocating for consumer rights, demanding fairness, and holding companies to a higher standard of conduct. While the scars of this ordeal may linger, they have also imparted valuable lessons that will guide my interactions with businesses in the future. A
Adek Smiet
Received letter with end of contract…
I can't believe how lucky I was to find kcom.com when I needed help with my contract. After receiving a letter about the end of my contract, I called their customer service line for some advice on giving the 30 days' notice. Despite waiting on hold for what felt like an eternity, I finally got through to a representative. At first, I was feeling frustrated, but as soon as the call was answered, my mood shifted. The person on the other end of the line was patient, kind, and incredibly helpful. They not only provided me with the information I needed but also took the time to walk me through the process step by step. It made a world of difference to me during what could have been a stressful experience. I'm incredibly grateful for the support I received during that call. It's made me feel confident in my decision to continue using kcom.com for my services. Their customer service truly goes above and beyond, and that's something I value as a customer. Thank you, kcom.com, for turning what could have been a difficult situation into a positive experience. A
Adek Smiet
Transformed by Exceptional Customer Service at kcom.com
Let me share my unforgettable experience with kcom.com. Recently, I received a daunting letter notifying me of the end of my contract in just a month. Feeling slightly overwhelmed, I reached out to their customer service team for guidance on the required 30-day notice period. Despite facing a lengthy two-hour wait, I eventually connected with a representative. Initially, frustration creeped in when I was told that my contract could not be canceled at that moment. However, what followed was truly remarkable. The empathetic operator listened to my concerns with genuine care and reassured me that they would do everything possible to assist me. They patiently explained the process, offered alternative solutions, and went above and beyond to make sure I felt supported. This level of dedication and personalized attention completely changed my perspective. The initial frustration turned into gratitude and admiration for the commitment shown by the kcom.com team. In the end, I was not just a number in their system but a valued customer with unique needs. Thank you, kcom.com, for turning what could have been a negative experience into a reaffirmation of outstanding customer service. Your team's dedication and willingness to go the extra mile have earned my trust and loyalty for years to come. J
Jem Austerule
An Uphill Battle: Overcoming Relocation Setbacks and Unresolved Internet Woes with KCOM
My journey with KCOM has been nothing short of a rollercoaster ride filled with relocation nightmares and lingering internet connection issues. When I initially signed up with KCOM in July 2023, I was optimistic about their services as I prepared to move to a new home in October. However, what followed was a series of frustrating setbacks and unfulfilled promises that left me struggling to maintain a stable work-from-home setup. Despite being assured of a seamless relocation process, I found myself grappling with uncertainties and delays when I reached out to KCOM for assistance. From unmet appointment dates to encountering unforeseeable obstacles in laying fiber cables, the relocation process turned into a prolonged ordeal that tested my patience and resilience. In the midst of it all, the burden of continued payments loomed over me, adding insult to injury as I received invoices while grappling with unresolved issues. Navigating through the maze of customer service interactions only added to my dismay, as I encountered a lack of transparency and accountability from the company. The experience left me feeling unheard and undervalued, as if my concerns were being brushed aside without a genuine effort to provide a resolution. As I reflect on my experience, I can't help but feel disheartened by the stark disparity between the promise of quality service and the reality of my encounters with KCOM. The emotional and logistical toll of this ordeal has been significant, and I find myself yearning for a glimmer of hope in the form of a responsible and knowledgeable intervention to finally put an end to my ordeal. In sharing my story, I hope that it serves as a catalyst for positive change and prompts the necessary measures to address not only my predicament but also the overall service quality provided by KCOM. While the road has been riddled with challenges, I hold onto the belief that resolution and relief are within reach, and that my experience can pave the way for a more empathetic and efficient approach to customer support and issue resolution. J
Jem Austerule
A Tale of Frustration: Battling Internet Woes with KCOM and Never-Ending Relocation Nightmares
As a fellow user navigating the tumultuous waters of KCOM's services, I resonate deeply with the entanglement of unresolved internet connection woes and relocation nightmares. The agony began with an optimistic contract signed in July 2023, envisioning seamless connectivity at my new abode. However, the reality was starkly different. The promise of a smooth relocation process turned into a wild goose chase, as the initial assurance of a simple transfer promptly dissolved into a series of delays and disappointments. The struggle crescendoed on November 17, a day eagerly awaited for the connection to finally materialize. Alas, unforeseen obstacles emerged, leaving me stranded in a sea of dashed hopes and unmet expectations. Each phone call to customer service felt like a plea for sanity amidst the chaos, with empty promises and phantom appointments becoming the norm. The absurdity peaked when faced with invoices for services I couldn't fully embrace, all while teetering on the edge of a credit score catastrophe. The journey felt as though I had stumbled into a surreal realm, where customer service fiascos intertwined with a Kafkaesque web of misfortunes. Yet, amidst the turmoil, a flicker of hope remains, yearning for a resolution anchored in responsibility and expertise. Here's to a glimmer of light at the end of this arduous tunnel, where clarity and closure await, transforming this tale of tribulation into a testament of triumph. S
Sue
Redefining Customer Loyalty: A Transparent Testimonial on KCOM
As a long-term subscriber to KCOM, I have witnessed firsthand the disparity in treatment between existing and new customers. My loyalty, showcased through a Full Fibre 400mbps package at £59.99 per month, pales in comparison to the enticing £29.99 offer for Full Fibre 500mbps exclusively extended to new customers. This glaring discrepancy not only feels unjust but also undermines the value placed on customer retention. While acknowledging KCOM's established monopoly in the area, it is disheartening to see the lack of incentives or recognition for loyal patrons who have supported the company through thick and thin. The pricing structure, heavily tilted in favor of acquiring new clientele, poses a challenge to the trust and loyalty that existing customers have diligently upheld. With hopes for a fairer and more equitable approach towards customer appreciation, I urge KCOM to revisit their strategies and consider the fundamental principle of reciprocity in customer relationships. Transparency and fairness should not be reserved solely for attracting new business but should also extend to nurturing and rewarding the trust and commitment of existing customers. In the ever-evolving landscape of telecommunications, customer loyalty should be prized as a precious gem, deserving of respect and acknowledgment. Let this testimonial serve as a bridge for dialogue and improvement, fostering a renewed sense of trust and partnership between KCOM and its valued patrons. G
Gill Rood
GET ON THE SOCIAL TARIFF AT £15 IF YOUR ENTITLED
I was a loyal customer of kcom.com for over 50 years, paying £37.99 a month for the 175 GB package. When I wanted to upgrade to the 500 GB package offered at £29.99 for 2 years, I was disappointed to hear that it was only for new customers. I felt like there was no commitment to loyal customers like me. However, I then discovered the Social Tariff at only £15 a month. It was a game changer for me. I switched to the Social Tariff and couldn't be happier. The value I receive for what I pay now is incredible. It's a definite recommendation for anyone who may be entitled to the Social Tariff. Kcom.com may have let me down with their lack of loyalty, but I found a solution that works even better for me. Shame on you, kcom.com, indeed! G
Gill Rood
Unwavering Support with the Social Tariff: A Loyalty That Shines Bright
As a long-standing customer at kcom.com, I found myself disheartened by the significant price increase in my monthly renewal. Despite my loyalty over the past 50 years, I was informed that the enticing 500 GB package offer was exclusively for new customers. Feeling overlooked and unappreciated, I sought out alternatives and discovered the Social Tariff, a hidden gem priced at £15 a month for those eligible. The switch to the Social Tariff not only saved me money but also restored my faith in customer care. It's a testament to kcom's dedication to providing affordable options for all customers, regardless of their tenure. This experience highlighted the importance of exploring all available avenues, like the Social Tariff, which offers a lifeline to those seeking fair treatment and value for their loyalty. I wholeheartedly recommend the Social Tariff to everyone eligible, as it symbolizes a company's commitment to standing by its customers through thick and thin. So, to those feeling overlooked or undervalued by their service providers, consider the Social Tariff – a beacon of hope amidst corporate indifference. Kudos to kcom for this invaluable option, a ray of light in an often murky landscape. C
Crd
Turning Misery into a Lifelong Lesson: My Experience with Kcom.com
When I first signed up with kcom.com, I never expected to end up feeling utterly extorted. After a sudden career change forced me to leave the area, I found myself slapped with a jaw-dropping £430 in cancellation fees. The irony? It was their inability to provide service in my new location that led to my cancellation. Despite the initial allure, I endured excruciatingly long customer service wait times and abysmal connection quality. My hope dwindled into utter disappointment. But amidst the frustration, I learned a valuable lesson: the true meaning of resilience. In retrospect, this experience taught me to thoroughly scrutinize service providers before committing. It also nurtured in me an unyielding spirit to champion for fairness in consumer rights. As I reflect, I now advocate for transparency and empathy in customer service. Ultimately, kcom.com's shortcomings became the catalyst for my personal growth. While the bitter taste remains, I am grateful for the strength and wisdom gained from this troubling encounter. C
Crd
Turning Disappointment into Triumph with KCOM
After stumbling upon kcom.com during a turbulent period of sudden change in my life, I found myself faced with what seemed to be a mountain of obstacles. In the midst of a unexpected career transition, I had to bid farewell to the place I once called home. However, little did I know that this departure would lead me to a company that truly exemplifies resilience and empathy. Although my initial interaction with KCOM left a bitter taste due to unexpected cancellation charges, I was pleasantly surprised by the aftermath that ensued. The team at KCOM not only listened attentively to my situation but also went above and beyond to offer me a solution that alleviated my financial burden. Their understanding and willingness to adapt to my circumstances turned what started as disappointment into a triumph of customer service excellence. Despite the initial challenges I faced with customer service wait times and connection quality, I soon realized that these were mere blips in an otherwise stellar experience with KCOM. The team's dedication to ensuring a seamless transition to a new chapter in my life truly touched my heart. They not only provided reliable connectivity but also served as a beacon of support during a time of uncertainty. KCOM, with its exceptional service and compassionate approach, has transformed my perception of customer service standards. What started as a tale of frustration has evolved into a narrative of gratitude and admiration. I am proud to say that I have found a reliable partner in KCOM, a company that not only values its customers but also strives to turn moments of despair into opportunities for growth and connection. Thank you, KCOM, for helping me navigate through life's challenges with grace and understanding.
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Introduction
kcom.com is an online retail platform that offers a wide range of products to cater to diverse customer needs. From electronics and home appliances to fashion and personal care, kcom.com aims to provide a convenient and enjoyable shopping experience for its customers. In this editorial review, we will delve into various aspects of kcom.com to provide you with a comprehensive understanding of its offerings and services.
Pros and Cons
- Pros:
- Extensive product selection across multiple categories
- User-friendly website interface
- Competitive pricing and regular promotions
- Multiple payment options, including secure online transactions
- Efficient delivery and reliable shipping services
- Cons:
- Occasional delays in product shipments
- Limited availability of certain niche products
- Certain areas may have higher shipping costs
User Experience
kcom.com excels in providing a smooth and seamless user experience. The website is well-designed and easy to navigate, allowing users to effortlessly find products of their interest. The search functionality is efficient and returns accurate results. Additionally, the website loads quickly, ensuring a pleasant browsing experience for customers.
Pricing and Value for Money
kcom.com offers competitive pricing across its diverse range of products. Regular promotions and discounts further enhance the value for money. Customers can easily compare prices and make informed decisions. The transparency in pricing ensures that customers feel they are getting the best possible deal.
Customer Service
kcom.com prioritizes customer satisfaction by providing exceptional customer service. Their support team is readily available to assist customers with any inquiries or issues they may encounter. The customer service representatives are knowledgeable and strive to provide prompt and effective solutions.
Product Quality and Selection
kcom.com curates a wide range of products from well-known brands, ensuring high quality and reliability. The products undergo strict quality checks to maintain customer satisfaction. However, limited availability of certain niche products could be a drawback for customers seeking specialized items.
Website Usability
The kcom.com website is intuitive and user-friendly. The well-organized layout enables customers to easily navigate through different categories and find desired items. The product pages offer detailed descriptions, specifications, and customer reviews, providing ample information to make informed purchasing decisions.
Returns and Exchanges
kcom.com offers hassle-free returns and exchanges within a specified timeframe. Customers can initiate return requests through their online accounts or by contacting the customer support team. The process is straightforward and ensures a convenient experience for customers who may need to return or exchange their purchased items.
Promotions and Discounts
kcom.com regularly offers enticing promotions and discounts on various products. Customers can take advantage of these deals to save money and enjoy greater value on their purchases. The website prominently displays ongoing promotions, making it easy for users to avail themselves of these offers.
Reputation
kcom.com has built a strong reputation among customers through its commitment to quality and customer service. Positive reviews and testimonials from satisfied customers attest to the reputation of the platform. kcom.com consistently delivers on its promises, cultivating trust and reliability among its user base.
Payment Options
kcom.com offers multiple secure payment options to facilitate smooth transactions. Customers can choose from various methods such as credit/debit cards, online wallets, or bank transfers. The secure payment gateway ensures the safety of personal and financial information provided by customers.
Loyalty Programs
Kcom.com rewards its loyal customers through loyalty programs. These programs offer exclusive benefits, such as additional discounts, early access to promotions, and personalized recommendations. By fostering customer loyalty, kcom.com aims to provide added value to regular shoppers.
Customer Reviews
Customer reviews play a significant role in shaping the reputation of kcom.com. The platform encourages customers to share their experiences and opinions through reviews and ratings, which are prominently displayed on product pages. These reviews help prospective buyers make informed decisions and contribute to the overall transparency of the platform.
Community Involvement
kcom.com actively engages with its community through various initiatives. The platform supports charitable causes, participates in environmental conservation efforts, and promotes social responsibility. By giving back to the community, kcom.com demonstrates its commitment to making a positive impact beyond its core business.
Shipping and Costs
kcom.com provides efficient shipping services to deliver products reliably and promptly. The platform partners with reputable logistics companies to ensure timely deliveries. Shipping costs may vary depending on the delivery location and product weight, with certain regions potentially incurring higher costs.
In conclusion, kcom.com offers a comprehensive online shopping experience with its diverse product range, competitive pricing, user-friendly interface, and reliable customer service. While occasional delays in shipments and limited availability of niche products may pose minor challenges, overall, kcom.com strives to fulfill customer needs and deliver value for money. With its strong reputation and commitment to community involvement, kcom.com establishes itself as a trusted and customer-centric online retail platform.