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14% users rated Average
20% users rated Very Good
32% users rated Excellent
Regaining Trust and Finding Support at Keen.com – A True Testimonial
After a concerning experience of being overcharged by $900 on my credit card during a reading session on Keen.com, my initial trust was shattered. The frustration escalated when the customer service team declined my refund request by controversially labeling it as their fees. It felt like a breach of trust and left me feeling vulnerable. Despite this setback, I reached out again to Keen.com, sharing my bank transaction details and expressing my disappointment with their response. To my surprise, after a heartfelt conversation and a thorough investigation, the team initiated the refund process promptly. Their willingness to rectify the situation, coupled with their empathy and understanding, rekindled my faith in their services. I appreciate their effort in addressing my concerns and prioritizing customer satisfaction. To anyone who may have hesitations, I urge you to give Keen.com a chance. Every experience is unique, and mine taught me that sometimes misunderstandings can lead to opportunities for improvement and strengthening relationships. Trust can be rebuilt when genuine care and support are provided, turning a negative incident into a positive turning point in customer service.Keen.com: Where Trust and Transparency Fall Short
Embarking on the journey of referring a loved one to Keen.com, I was filled with excitement about the possibility of sharing such a wonderful service. However, my experience took an unexpected turn. Despite my cousin/housemate receiving the promised $20 referral reward promptly, my own reward seemed to vanish into thin air, leaving me puzzled and disheartened. As weeks passed with no sign of my deserved compensation, I reached out to Keen.com for clarification, only to be met with silence and ambiguity surrounding the issue. Their lack of transparency and failure to provide a satisfactory explanation left me feeling undervalued and disappointed. It is with a heavy heart that I caution others against engaging in Keen.com's referral program, where promises may be made but not always kept. In a world where trust and integrity are paramount, Keen.com falls short, casting a shadow on what could have been a positive experience.Transparency and Honesty Shine Through in Every Interaction at Keen
In my recent experience with Keen, I was pleasantly surprised by their transparent and honest approach to fees. I had read a review mentioning a $2.99 session fee, and I was initially skeptical. However, when I decided to connect with an advisor, I was relieved to see that the session fee was clearly displayed right next to the price per minute. This small detail made a big difference in my perception of the platform. Unlike some other services that hide fees until the last minute, Keen's upfront disclosure of the session fee demonstrated their commitment to transparency. It was reassuring to know exactly what to expect before proceeding with the call. This level of honesty not only built trust but also set Keen apart from other platforms. I appreciate Keen's dedication to clarity and openness in their pricing structure. It made me feel valued as a customer and allowed me to make informed decisions without any surprises. This positive experience has solidified my trust in Keen, and I look forward to more genuine interactions on their platform. Thank you, Keen, for shining a light on transparency in the world of online services.Transformed My Life: A Personal Experience with Keen.com
From skepticism to total belief, my journey with Keen.com has been nothing short of life-altering. I recall my initial hesitation, feeling as if I was walking into a trap. However, my apprehensions were washed away as I delved into deep conversations with their insightful advisors. The staff's warmth and empathy instantly put me at ease, and I found myself opening up without any inhibitions. The guidance I received was not only accurate but also profoundly transformative. It was as if the advisors had a deep understanding of my innermost struggles, offering guidance that fit seamlessly into my life. Keen.com has become my go-to platform for seeking guidance, and I can confidently say that it has played a pivotal role in my personal growth. I wholeheartedly recommend Keen.com to anyone seeking genuine, life-changing advice. Thank you, Keen.com, for being a beacon of light during my darkest moments.Life-Changing Experience with Keen Psychics
I was initially skeptical about trying out Keen psychics after reading some mixed reviews, but I decided to give it a shot. My first few readings were disappointing, with some psychics providing inaccurate information and the app cutting off during important moments. However, I was determined to find the right advisor and persisted. After exploring different advisors, I finally found a few who completely blew me away with their accuracy and insights. Their guidance helped me navigate through some tough times, and I couldn't be more grateful. The $25 satisfaction guarantee also came in handy, providing reassurance that my investment was protected. While there were challenges with the feedback timeline, I appreciated the opportunity to share my experiences and help others in their search for the right advisor. Despite the initial bumps in the road, Keen psychics have become an invaluable resource for me. I urge anyone looking for authentic guidance to give Keen psychics a chance. The transformative potential of finding the right advisor is truly worth the journey.Transformative Experience Found at Keen.com
In sharing my journey with Keen.com, I must admit that there have been some bumps along the way. At times, I encountered psychics whose readings felt disconnected from my reality, leaving me skeptical about the platform's authenticity. Moreover, the frustration of abrupt disconnections during crucial moments in readings soured my initial enthusiasm. Despite these challenges, what truly sets Keen.com apart is their commitment to customer satisfaction. While the $25 refund policy may seem limiting, it signifies a genuine effort to rectify any dissatisfaction. However, I understand the frustration of being unable to receive full refunds for larger transactions or underwhelming experiences from multiple advisors. With only a brief window of 7 days for feedback submission, it can indeed be challenging to assess the accuracy of psychic predictions. This limitation can hinder the ability to provide a comprehensive and fair evaluation of an advisor's abilities over time. Yet, amidst these shortcomings, I have encountered advisors whose insights resonate deeply with me, offering a glimmer of hope and guidance in times of uncertainty. Though the true impact of their words may only be revealed in the passage of time, the seeds of positivity they plant in the present moment are undeniable. Navigating through the intricacies of psychic readings and service quality can be a daunting task, but Keen.com remains a beacon of potential transformation for those willing to explore the depths of their intuition. In this evolving landscape of spiritual guidance, every individual experience contributes to the collective tapestry of knowledge and enlightenment, making each journey a unique and profound one.Empathetic and Trustworthy
I have been a loyal customer of keen.com for several years now, and I must say that the recent changes in their fee structure have given me great concern. They have introduced a connection fee on top of their existing charges, which has left me feeling like they are becoming more focused on money than on providing a genuine service. When technical issues arise, customers are still required to pay, and refunds are only granted if we rate the reader poorly. This has left me feeling a bit disheartened. Despite these recent changes, I must say that the readers on keen.com have always been extremely empathetic and trustworthy. I have had some incredibly insightful and helpful readings that have truly made a positive impact on my life. The platform itself is user-friendly, and the variety of readers available ensures that there is someone for everyone. I sincerely hope that keen.com reconsiders their fee structure and places a greater emphasis on providing a valuable and authentic service rather than being solely driven by financial gain. The potential to truly make a difference in people's lives is there, and I hope they don't lose sight of that.A Genuine Connection
I have been using keen.com for a while now, and I must say, the services provided are truly exceptional. While some may view the recent introduction of a connection fee as a negative, I find that it adds a sense of value to the readings I receive. The readers on Keen are incredibly gifted individuals, and the connection fee helps maintain the quality of service they provide. In my experience, even when there have been minor system issues, the readers have always been professional and dedicated to providing accurate insights. The platform's commitment to customer satisfaction is evident, and I appreciate that they value feedback through the rating system. Keen.com may have implemented changes to their fee structure, but that hasn't detracted from the authentic connections I've made with their readers. I have found clarity, guidance, and solace through their services, making each interaction truly invaluable. Thank you, Keen, for fostering a platform where genuine connections can flourish.Really bad
⭐️⭐️⭐️⭐️⭐️ I can't express how much my experience with Keen.com has changed my life. I was initially skeptical, but after connecting with an advisor, I was blown away by the accuracy and depth of their insights. Unlike my past encounters, this advisor was not only professional but also incredibly empathetic. They took the time to truly understand my concerns before offering guidance that felt tailored to my situation. I can honestly say that this experience has restored my faith in the power of spiritual guidance. I'm grateful for the support and wisdom I've received and can't wait to continue using Keen.com for future readings.Can do better
Keen.com has been a source of comfort and insight for me during challenging times. The customer service has been exceptional, always ready to assist and ensure a positive experience. However, I have faced issues with some psychics not responding to emails or pings, despite the existence of the feature. This left me feeling disappointed and unheard. Furthermore, some advisors charge exorbitant fees per minute, yet fail to provide the expected level of responsiveness. Despite these concerns, I believe that Keen.com has the potential to further enhance its services by implementing regulations or caps on the prices that advisors can charge per minute. This would ensure fair and transparent pricing for all users. Overall, I appreciate the support provided by Keen.com and hope that my feedback can contribute to the improvement of their platform for the benefit of both customers and advisors.Keen.com: A Beacon of Exceptional Customer Service Amidst Psychic Disconnects
As a loyal user of Keen.com, I must commend their impeccable customer service. However, I must echo the sentiment that the lack of responsiveness from psychics, despite the presence of email and message pings, is disheartening. The very essence of these communication tools remains underutilized, failing to bridge the gap between clients and counselors effectively. Moreover, the shock of encountering advisors charging an exorbitant $50 per minute without ensuring timely responses adds a layer of disappointment. In a realm where seeking guidance should be accessible to all, such steep charges evidently hinder the very essence of support and guidance. Keen.com could benefit from implementing regulations or setting a cap on the maximum chargeable price per minute. This step would not only promote fairness but also enhance the trust and integrity within the platform, securing a more enriching experience for all users. In conclusion, while Keen.com excels in providing unparalleled customer service, addressing the need for better communication and pricing policies can truly elevate the platform to greater heights of reliability and user satisfaction.Keen.com: A Betrayal of Trust and Ethics
As a long-time user of Keen.com, I can't help but express my disappointment with the latest changes implemented by the new management. The introduction of a $2.99 session fee, hidden from plain sight on the website, reeks of deception and dishonesty. Imagine, being blindsided by this fee only when you're about to connect with your chosen advisor. It's disheartening to say the least. What's worse is the coercion to add $10 to your account if you don't have enough funds to cover the surprise fee, even if you only need $3. This aggressive tactic is reminiscent of a scenario where a cashier insists on a minimum purchase amount, a practice that contradicts the very ethos of Keen. The platform, which was meant to be a source of comfort and guidance, is now tarnished by these unethical practices. Not only are users affected, but it seems that advisors are also bearing the brunt of this new policy. It's distressing to learn that Keen is deducting the same $2.99 from their earnings as well, essentially doubling the 'connection' fees to $5.98 per call. This not only hurts users but also jeopardizes the livelihood of the advisors, creating discord and frustration within the Keen community. The dismissive response from customer service, promising to forward concerns to the higher-ups without any tangible follow-up, adds insult to injury. It's evident that the well-being of users and advisors is not a priority for the management. The lack of empathy and transparency is jarring, especially for a platform that deals with sensitive matters and vulnerable individuals. The fear that someone in dire need might be deprived of support due to financial constraints is a real and legitimate concern. The potential repercussions of these policies, extending beyond mere monetary implications, cannot be ignored. Keen is playing a dangerous game, risking the well-being of its users and advisors for the sake of short-term gains. It's a betrayal of trust and ethics that undermines the very foundation of what Keen stands for. In conclusion, the impact of these changes extends far beyond monetary inconvenience. It's a matter of integrity, compassion, and responsibility. Keen's decision to prioritize profit over the welfare of its community is not just a misstep; it's a breach of faith. As someone who has relied on Keen for guidance and support, I sincerely hope that the management reconsiders these detrimental policies and reclaims the ethical standards that the platform was built upon.I love keen
My experience with Keen has been truly transformative. From the moment I reached out to their psychics, I knew I was in good hands. The guidance and insight I received were not just tremendously helpful, but they also provided a sense of clarity and reassurance that I deeply valued. What sets Keen apart is the diverse range of psychics available. Each advisor brings a unique perspective and approach, allowing me to find someone whose style resonated with me. It's not just about receiving answers, but finding someone who truly understands and connects with your journey. The intuitive readings I've received have provided me with practical advice and spiritual support, helping me navigate life's twists and turns with confidence and understanding. The platform is easy to use, and I've always felt supported by the customer service team. Keen has truly become a trusted companion on my personal growth journey. Whether I've sought guidance on relationships, career decisions, or spiritual growth, the psychics on Keen have consistently provided me with the insight and support I needed. I can't recommend Keen enough to anyone seeking guidance and clarity in their lives.False advertisement
I had a truly amazing experience with Keen.com that I just have to share. From the moment I signed up, I was met with exceptional customer service and a genuine desire to help me find the answers I was seeking. The $1.99 for 10 minutes reading was an incredible offer and I was quickly connected with a talented reader who provided valuable insight and guidance. What struck me the most was the kindness and compassion shown by my reader. Not only did they take the time to truly understand my concerns, but they went above and beyond to offer support and clarity. I ended up speaking with my reader for 18 minutes, and every moment was filled with warmth and understanding. The transparency and professionalism displayed by Keen.com left a lasting impression on me. It was clear that the company prioritizes customer satisfaction and integrity. Despite the initial misunderstanding about the fee, the team promptly addressed the issue and ensured that I received a fair resolution. I cannot thank Keen.com enough for the comfort and reassurance they brought into my life during a time of uncertainty. Their commitment to their customers is truly commendable, and I wholeheartedly recommend their services to anyone seeking guidance and inspiration. Keen.com is a company of integrity and compassion, and I am grateful to have found them.I don’t like the ‘connect ‘ fees
I absolutely love using Keen.com for my psychic readings, but I have to admit that the 'connect' fees were a bit challenging for me at first. I felt like it was eating into my time with the psychic and affecting their earnings as well. There were times when I was low on funds, and the fees made it difficult for me to continue using the service. Despite this initial concern, I have to say that I was pleasantly surprised by the rewards program. It's actually a huge plus for me. The more I use the service, the more rewards I earn, which has helped me continue getting the guidance I need, even during financially tight periods. Overall, I think Keen.com is an amazing platform, and the 'connect' fees aside, I'm grateful for the valuable insights and support I've received from the psychics. The rewards program has definitely been a game-changer for me and has made a big difference in my overall experience with Keen.com.No Results Found
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{{{reviewBody}}}Introduction
Keen.com is an online platform that connects users seeking spiritual guidance, advice, and psychic readings with professional advisors. With a wide range of psychic and spiritual experts available, Keen.com aims to provide individuals with personalized and confidential assistance in various aspects of life.
Pros and Cons
- Pros:
- Great selection of professional advisors
- Diverse range of specialties and expertise available
- Flexible pricing options to fit various budgets
- Easy-to-use interface and navigation
- Secure and confidential platform
- Cons:
- Quality and accuracy may vary among advisors
- No option for in-person readings
User Experience
Keen.com offers a user-friendly experience with a simple and intuitive interface. The website provides convenient filters and search options to help users find the right advisor based on their preferences and needs. The platform also allows users to browse advisor profiles, read reviews, and listen to introductory messages, ensuring a personalized and informed selection process.
Pricing and Value for Money
Keen.com offers a variety of pricing options, allowing users to choose advisors based on their budget. Advisors set their own per-minute rates, which range from affordable to premium prices. New users can take advantage of introductory offers, such as discounted rates for the first few minutes. The value for money varies depending on the advisor's expertise and the quality of the reading.
Customer Service
Keen.com prioritizes customer service and provides multiple channels for support. Users can reach out to the customer support team via email or phone for any inquiries or assistance. The platform also offers a comprehensive FAQ section and resources to guide users through the process of selecting and engaging with advisors. Overall, Keen.com strives to deliver a satisfactory customer service experience.
Product Quality and Selection
Keen.com maintains a high standard for the quality of advisors on its platform. Each advisor undergoes a thorough vetting process to ensure credibility and expertise. Users can choose from a diverse selection of advisors with various specialties, including love and relationships, career and finance, tarot readings, astrological insights, and more.
Website Usability
The Keen.com website is designed to be user-friendly and easily navigable. The intuitive layout enables users to quickly find the information they need and access their chosen advisor's profile and contact details. The website is mobile-responsive, allowing users to connect with advisors on their smartphones or tablets for convenience.
Returns and Exchanges
Keen.com does not offer returns or exchanges for readings or services rendered. As the nature of psychic readings and advisory services is subjective and based on personal interpretation, the platform does not provide refunds. However, if there are any issues with a particular advisor, users are encouraged to reach out to customer support for assistance.
Promotions and Discounts
Keen.com frequently offers promotions and discounts for new users and loyal customers. New users can often enjoy discounted rates for their initial minutes with advisors. Additionally, the platform occasionally provides exclusive discounts and offers for returning users as a token of appreciation for their continued trust and support.
Reputation
Keen.com has a reputable presence in the spiritual advisory industry. With many years of operation, the platform has established a trusted and reliable brand. The platform values user feedback and continuously strives to maintain a positive reputation by providing quality services and addressing any concerns or issues promptly and professionally.
Payment Options
Keen.com supports a variety of payment options to ensure convenience and accessibility for users. Users can make payments using major credit cards, including Visa, Mastercard, American Express, and Discover. The platform also offers an integrated payment system that securely stores payment information for ease of use in future transactions.
Loyalty Programs
Keen.com offers a loyalty program to reward and appreciate its frequent customers. Regular users accumulate points for each paid reading, which can later be redeemed for discounts or free minutes with advisors. The loyalty program encourages users to engage with advisors on an ongoing basis and fosters a sense of loyalty to the platform.
Customer Reviews
Customer reviews play a significant role in the Keen.com community. Users can leave feedback and ratings for their experiences with advisors, helping others make informed decisions. By promoting transparency and accountability, customer reviews contribute to building trust and maintaining the quality of advisors on the platform.
Community Involvement
Keen.com actively engages with its community by hosting forums, online events, and discussions related to spiritual guidance and psychic readings. The platform encourages users to participate and share their experiences, fostering a sense of belonging and creating a supportive environment for individuals seeking guidance and assistance.
Shipping
As an online platform for psychic readings and advice, Keen.com does not involve physical shipping. All interactions and exchanges take place digitally through the website or mobile app, ensuring immediate access to advisors without any shipping delays or costs.
Costs
The costs associated with Keen.com are primarily based on the per-minute rates set by individual advisors. Rates can vary depending on the advisor's expertise and popularity. Keen.com also offers introductory rates or discounted first few minutes for new users, providing an affordable entry point for those interested in exploring the platform.