Users Voice for Keenfootwear

83% users rated Terrible
16% users rated Poor
0% users rated Average
0% users rated Very Good
1% users rated Excellent
Pie Chart Review Representation for Keenfootwear
Keenfootwear Overall rating
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Review article published on: 04 Oct 2019

Last updated by on 12 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 1.5 2.4 4.8 4.5 4.8 1.4
Oct 2022 1.4 2.6 4.3 4.7 4.8 1
Nov 2022 1.5 4 2.4 4.2 4.9 5
Dec 2022 5 5 5 5 5 2.2
Mar 2023 1.1 2.6 1.7 3.3 4.8 5
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Detailed Keenfootwear Review by

Introduction:

Keenfootwear.com is a reputable online store that sells a variety of footwear and outdoor gears for men, women, and kids. The company was founded in 2003 and has since then grown to become a trusted brand in the industry, offering premium quality products at affordable prices. Keen's footwear is known for its durability, comfort, and versatility, making it an ideal choice for various outdoor activities such as hiking and camping.

Pros and Cons:

Pros:
  • Great selection of outdoor footwear and gears
  • Reasonable pricing and value for money
  • Excellent customer service and support
  • High-quality products that are durable and versatile
  • Easy to use website with fast and secure checkout
Cons:
  • Some products may be expensive compared to other brands in the market
  • Shipping costs can be high for some international orders
  • Some styles may have limited color options or sizes available

User Experience:

Keenfootwear.com provides a seamless user experience that is easy to navigate and understand. The website has a clean and modern design that is optimized for desktop and mobile devices, making it easy for customers to browse and purchase products from anywhere. The site uses clear and concise language that helps users understand the products and their features.

Pricing and Value for Money:

Keen's pricing is competitive and reasonable considering the quality and durability of their products. The pricing for their footwear ranges from $50 to $200 depending on the style and material. They offer free standard shipping on orders over $75 within the US, which is a great value for money. Additionally, they offer occasional promotions and discounts on their products, making them more affordable for their customers.

Alternatives:

There are several alternatives to Keenfootwear.com available in the market, including REI, Columbia, and North Face. These brands offer similar products at a similar price point with varying qualities and features. However, Keen is known for its durable and versatile products that can withstand harsh outdoor conditions for longer periods, making them a preferred choice for many outdoor enthusiasts.

Customer Service:

Keen has an excellent customer service team that is responsive and knowledgeable. They offer a variety of support options, including email, phone, and live chat support. They provide timely and accurate responses to customer queries and concerns, ensuring a high level of customer satisfaction. Additionally, they provide a 1-year warranty on their products, which indicates their commitment to quality and customer satisfaction.

Product Quality and Selection:

Keen offers a wide selection of footwear and outdoor gears that are of high quality and durability. Their products are designed to withstand harsh outdoor conditions, making them an ideal choice for various outdoor activities such as hiking and camping. They offer a variety of styles, colors, and sizes, ensuring that customers can find the perfect fit for their needs.

Website Usability:

Keenfootwear.com is an easy-to-use website that is optimized for desktop and mobile devices. The site provides easy navigation through the product pages and checkout process, ensuring a hassle-free shopping experience. They provide clear and concise product descriptions and high-quality images, making it easy for customers to understand the features and quality of their products.

Returns and Exchanges:

Keen offers a hassle-free returns and exchange policy for their products. Customers can return or exchange their products within 45 days of purchase, provided the items are in their original condition and packaging. They provide return labels for free returns within the US, and their customer service team is available to assist with any returns or exchange queries.

Promotions and Discounts:

Keen provides occasional promotions and discounts on their products, offering great value for money for their customers. They offer discounts on clearance items, seasonal sales, and occasional promo codes for first-time buyers. Customers can sign up for their newsletter to stay updated on their latest promotions and discounts.

Reputation:

Keen has a strong reputation in the market for providing high-quality and durable outdoor footwear and gears. They have received positive reviews from customers and outdoor enthusiasts, indicating their commitment to quality and customer satisfaction. Additionally, they have partnered with several environmental organizations, demonstrating their commitment to sustainability and social responsibility.

Payment Options:

Keen accepts various payment options, including Visa, Mastercard, American Express, Discover, and PayPal. They use secure payment gateways to ensure the safety and privacy of customer data.

Loyalty Programs:

Keen does not offer any formal loyalty programs for their customers. However, they do offer occasional promotions and discounts for their repeat customers, indicating their appreciation for customer loyalty.

Customer Reviews:

Keen has received positive reviews from customers who have purchased and used their products. Customers have praised the quality and durability of their products, as well as their customer service and delivery.

Community Involvement:

Keen has partnered with several environmental organizations and charities, demonstrating their commitment to sustainability and social responsibility. They have donated a portion of their profits to various organizations, including The Conservation Alliance and The Leave No Trace Center for Outdoor Ethics.

Shipping and Costs:

Keen offers standard and expedited shipping options for their products. Standard shipping is free for orders over $75 within the US, while expedited shipping is available at an additional cost. They ship internationally, with shipping costs varying depending on the location and order value. They provide tracking information for all orders, ensuring customers can track their products during delivery.

Keenfootwear Recent User Reviews

User Rating

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Reviewer Name: Chari Brudnak

Review Submission Date: 2022-12-03

Review Title: I have owned at least 7 pairs of Keen's from…
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Review Description: I have owned 7 pairs of Keen's from Kaci slip-ons to winter boots, to steel-toed work boots. They are all fantastic . . . then I bought a new pair (Kaci III) at the same price point last month. They are complete rubbish. I don't know what happened to this company, but do NOT purchase anything from them; it's all cheap crap now. They were my go-to place to find comfortable, well-made shoes with a wide toe-box. I'm so bummed.

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Reviewer Name: Alan King

Review Submission Date: 2022-11-26

Review Title: VERY disappointed!
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Review Description: VERY disappointed!Having recently purchased a pair of Targhee 111 hiking boots to wear on off-road dog walks, I was appalled to find substantial deterioration after only a few miles of light off-road usage, with the waterproof materials along the top of the sole breaking up and separating from the boot.Sad when a formally respected brand now supplies inferior products while milking its former (but rapidly fading) reputation. £130.00 wasted!

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Reviewer Name: Chuck

Review Submission Date: 2022-11-20

Review Title: Buyer be wear. :)
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Review Description: Literally, two pairs of keens fell apart in 3 weeks. My brother and I bought the same pairs at the same time in October. They didn’t last my brother 4 days. Mine lasted about two weeks. Literally the bottoms just came apart. I expected much more from a $140 boot under normal conditions (just normal wear). Sad

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Reviewer Name: Shopper

Review Submission Date: 2022-11-14

Review Title: Quality has faded fast.
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Review Description: I have purchased many shoes from Keen over the years and I must say that the quality of the product has gone downhill fast. Very disappointing as they were once a dependable shoe. In the last year alone, I have had to return 2 pair of shoes due to the heel becoming separated or split. No more Keen for us.

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Reviewer Name: Sharyn Perry

Review Submission Date: 2022-11-12

Review Title: Soles came unstuck after 2 hikes
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Review Description: Wore Targhee boots for two hikes and the sole came unstuck all along the sides on second hike after around a total of 190 kilometres walking. It happened at the worst time hiking back in the middle of nowhere and resulted in my toes being badly hurt because I could no longer properly tighten the boots. The same thing happened to my sons boots as well, but his fell apart after only around 140 kimometres of wear. The sides of the boot just unstick from the sole both sides. Terrible.

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Reviewer Name: Jack

Review Submission Date: 2022-11-07

Review Title: No soul
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Review Description: No soulIf I could post a pic I would. Keen 1012213 shoe keen dryI like the shoe But the soul starts falling apart way before the shoe wears out. The glue is not a good glue. This is the second pair that has done this. To bad you can't make the soul stay on the shoe till they're wore out!

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Reviewer Name: Darrell Weber

Review Submission Date: 2022-11-04

Review Title: Bought Keen shoes at the Annapolis boat…
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Review Description: Bought Keen shoes at the Annapolis boat show so you would think they would be excellent with water. The soles fell off the shoe after 20-30 times wearing the shoes. They were not even broke in yet. What junk for a very expensive product. Never again. All the other boater I have seen with them are having the same experience. We have to glue the soles on since Keen apparently cannot figure out how to glue them on. Maybe hire an engineer and a chemist.

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Reviewer Name: Tim

Review Submission Date: 2022-11-02

Review Title: Badly and inconsistently made rubbish.
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Review Description: Badly and inconsistently made rubbish.Every time I swap these faulty boots they fit my feet differently.Cheap glue that parts the sole from the main boot after a tiny bit of rain. Don't waste your money on these boots. Very disappointed as they look nice from a distance

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Reviewer Name: Murf

Review Submission Date: 2022-10-20

Review Title: Bought hiking boots from Keene
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Review Description: Bought hiking boots from Keene. Only wear them on special occasions. The sole is coming apart. Spoke to a friend that had the same problem with 2 pairs that he bought. Must be made in China.

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Reviewer Name: Dawn Logan

Review Submission Date: 2022-10-19

Review Title: Never Again
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Review Description: Recently bought two pairs of shoes. I filled out a form to return the shoes, thinking they would send me pre-paid shipping forms to send them back. When nothing arrived, I phoned, and they said return shipment was my cost! So, yep, just paid money to try on ill-fitting shoes. Never again.