Keenfootwear User Reviews

Introduction:

Keenfootwear.com is a reputable online store that sells a variety of footwear and outdoor gears for men, women, and kids. The company was founded in 2003 and has since then grown to become a trusted brand in the industry, offering premium quality products at affordable prices. Keen's footwear is known for its durability, comfort, and versatility, making it an ideal choice for various outdoor activities such as hiking and camping.

Pros and Cons:

Pros:

• Great selection of outdoor footwear and gears
• Reasonable pricing and value for money
• Excellent customer service and support
• High-quality products that are durable and versatile
• Easy to use website with fast and secure checkout

Cons:

• Some products may be expensive compared to other brands in the market
• Shipping costs can be high for some international orders
• Some styles may have limited color options or sizes available

User Experience:

Keenfootwear.com provides a seamless user experience that is easy to navigate and understand. The website has a clean and modern design that is optimized for desktop and mobile devices, making it easy for customers to browse and purchase products from anywhere. The site uses clear and concise language that helps users understand the products and their features.

Pricing and Value for Money:

Keen's pricing is competitive and reasonable considering the quality and durability of their products. The pricing for their footwear ranges from $50 to $200 depending on the style and material. They offer free standard shipping on orders over $75 within the US, which is a great value for money. Additionally, they offer occasional promotions and discounts on their products, making them more affordable for their customers.

Alternatives:

There are several alternatives to Keenfootwear.com available in the market, including REI, Columbia, and North Face. These brands offer similar products at a similar price point with varying qualities and features. However, Keen is known for its durable and versatile products that can withstand harsh outdoor conditions for longer periods, making them a preferred choice for many outdoor enthusiasts.

Customer Service:

Keen has an excellent customer service team that is responsive and knowledgeable. They offer a variety of support options, including email, phone, and live chat support. They provide timely and accurate responses to customer queries and concerns, ensuring a high level of customer satisfaction. Additionally, they provide a 1-year warranty on their products, which indicates their commitment to quality and customer satisfaction.

Product Quality and Selection:

Keen offers a wide selection of footwear and outdoor gears that are of high quality and durability. Their products are designed to withstand harsh outdoor conditions, making them an ideal choice for various outdoor activities such as hiking and camping. They offer a variety of styles, colors, and sizes, ensuring that customers can find the perfect fit for their needs.

Website Usability:

Keenfootwear.com is an easy-to-use website that is optimized for desktop and mobile devices. The site provides easy navigation through the product pages and checkout process, ensuring a hassle-free shopping experience. They provide clear and concise product descriptions and high-quality images, making it easy for customers to understand the features and quality of their products.

Returns and Exchanges:

Keen offers a hassle-free returns and exchange policy for their products. Customers can return or exchange their products within 45 days of purchase, provided the items are in their original condition and packaging. They provide return labels for free returns within the US, and their customer service team is available to assist with any returns or exchange queries.

Promotions and Discounts:

Keen provides occasional promotions and discounts on their products, offering great value for money for their customers. They offer discounts on clearance items, seasonal sales, and occasional promo codes for first-time buyers. Customers can sign up for their newsletter to stay updated on their latest promotions and discounts.

Reputation:

Keen has a strong reputation in the market for providing high-quality and durable outdoor footwear and gears. They have received positive reviews from customers and outdoor enthusiasts, indicating their commitment to quality and customer satisfaction. Additionally, they have partnered with several environmental organizations, demonstrating their commitment to sustainability and social responsibility.

Payment Options:

Keen accepts various payment options, including Visa, Mastercard, American Express, Discover, and PayPal. They use secure payment gateways to ensure the safety and privacy of customer data.

Loyalty Programs:

Keen does not offer any formal loyalty programs for their customers. However, they do offer occasional promotions and discounts for their repeat customers, indicating their appreciation for customer loyalty.

Customer Reviews:

Keen has received positive reviews from customers who have purchased and used their products. Customers have praised the quality and durability of their products, as well as their customer service and delivery.

Community Involvement:

Keen has partnered with several environmental organizations and charities, demonstrating their commitment to sustainability and social responsibility. They have donated a portion of their profits to various organizations, including The Conservation Alliance and The Leave No Trace Center for Outdoor Ethics.

Shipping and Costs:

Keen offers standard and expedited shipping options for their products. Standard shipping is free for orders over $75 within the US, while expedited shipping is available at an additional cost. They ship internationally, with shipping costs varying depending on the location and order value. They provide tracking information for all orders, ensuring customers can track their products during delivery.