Keengardener Reviews

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39 Reviews

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Overcoming Disappointment: My Experience with keengardener.co.uk

Upon deciding to purchase a shed from keengardener.co.uk, I was filled with excitement. However, my enthusiasm soon turned into disappointment when I encountered a series of challenges. Despite paying extra for delivery to the Isle of Wight, the company informed me that they would not be able to fulfill the order. This unexpected setback left me feeling frustrated and deceived. In an attempt to validate my experience, I visited reviews.io as advertised on their website, only to discover that leaving reviews was not possible. This raised questions about the credibility of the displayed reviews, leading me to question the transparency of the company's practices. As a result of these unsettling encounters, I urge potential customers to exercise caution when considering keengardener.co.uk for their gardening needs. My hope is that sharing my story will prevent others from facing similar challenges and ensure that the company upholds its promises to all customers.

A Heartfelt Tale of Disappointment Turned Learning Experience

Reflecting on my experience with keengardener.co.uk, I cannot help but feel compelled to share my journey. Initially enticed by their offerings, I ended up encountering a series of challenges that left me utterly disheartened. The product I received required three attempts to get right, setting off warning bells that went unheeded. As I watched the elements ravage the product within a mere 36 hours, well below the promised durability, my sense of frustration grew. Despite having invested nearly £800 and painstakingly ensuring proper installation by a tradesman, the end result was a bitter pill to swallow. Turning to Keen Gardener for support only led to further disappointment. Their reluctance to acknowledge responsibility, coupled with a dismissive attitude towards my concerns, left me feeling forsaken and disregarded. Submitting photographic evidence in a bid for understanding and resolution proved futile, met with continued denial and deflection. This lack of accountability and empathy only served to exacerbate my sense of injustice and disillusionment. Thankfully, through the intervention of my insurance company, a semblance of justice was restored. Their willingness to validate my claim served as a flicker of hope amidst the darkness of this ordeal. As I bid farewell to Keen Gardener, parting ways with a bitter taste in my mouth, I do so with the resolve to share my narrative. May my experience serve as a cautionary tale, urging others to tread carefully and prioritize transparency and accountability in their consumer interactions.

Unmatched Support and Service

From my recent experience with keengardener.co.uk, I must say their customer service goes above and beyond expectations. Despite needing multiple replacements for a storage box lid, the team at Keen Gardener was prompt, courteous, and remarkably efficient in handling my requests. Their responsiveness and dedication to ensuring customer satisfaction truly set them apart. I am immensely grateful for their unwavering support throughout the process. Thank you for your exceptional service!

Very easy to deal with unlike…

I cannot express my gratitude enough for the exceptional service provided by keengardener.co.uk. Unlike my previous unfortunate experience with another online retailer, I was pleasantly surprised by the ease and efficiency of my transaction with Keen Gardener. From the moment I placed my order for a shed, the process was seamless. I received my purchase promptly, just 8 days after ordering, which exceeded my expectations. The level of service I received was truly outstanding. The team at Keen Gardener went above and beyond to ensure that my needs were met. Their dedication to customer satisfaction is evident in every interaction, making the entire experience a delight. I am beyond pleased with the quality of the shed and the overall service received. Keen Gardener has undoubtedly won me over with their reliability and professionalism. I wholeheartedly recommend Keen Gardener to anyone in need of top-notch products and service. Thank you, Keen Gardener, for restoring my faith in online retailers.

Simply Superior Service from KeenGardener: A Customer’s Delightful Experience

From the moment I placed my order with KeenGardener, I knew I was in for a treat. The process was seamless, efficient, and hassle-free, unlike my previous encounter with GardenWorld Online. While GardenWorld Online left me frustrated and disappointed, KeenGardener exceeded all my expectations. Not only did KeenGardener deliver my shed promptly within 8 days of ordering, but the entire experience was nothing short of exceptional. The customer service team was friendly and helpful, the delivery was swift, and the quality of the product was top-notch. I couldn't be happier with my purchase. Thank you, KeenGardener, for restoring my faith in online shopping and for providing a level of service that sets you apart from the rest. I will definitely be a returning customer and will recommend your services to all my friends and family. Your dedication to excellence truly shines through in every aspect of your business.

The sign of a good company

I can't help but praise Keen Gardener for their exceptional service and top-quality products. When I had an issue with a purchase, the team's response was nothing short of amazing. They were empathetic, understanding, and dedicated to resolving my problem. It's rare to find such genuine commitment to customer satisfaction. Despite the initial hiccup, the overall quality of their products remains impeccable. It's clear that they prioritize reliability and customer support. I highly recommend Keen Gardener for not only their fantastic range of products but also their unwavering dedication to their customers. If you want a company that delivers outstanding gardening supplies and stands by you every step of the way, Keen Gardener is the one. Thank you, Keen Gardener, for your exemplary service. Sincerely,

The sign of a good company

My review for keengardener.co.uk The sign of a good company is how they treat their customers when they have a problem or a defective purchase. Keen Gardener's staff couldn't have been more helpful and went the extra mile to resolve our problem. Highly recommend this company.

No customer service / poor quality goods

I recently had a disappointing experience with a pair of Muck Boots from Keen Gardener. After only three months of use, the boots began to fall apart, with the stitching around the top lip coming undone. Upon reaching out to Keen Gardener, I shared photos of the damage and my concerns, but unfortunately, my complaint was met with silence. This lack of response left me feeling frustrated and let down. As a result of this experience, I cannot in good faith recommend either Keen Gardener or Muck Boots. The combination of poor product quality and unresponsive customer service has left me seeking alternative providers for my gardening needs. In the future, I hope that Keen Gardener takes steps to address the issues I faced, as no customer should have to deal with subpar products and a lack of support. For now, I will be exploring other options to ensure that I receive the quality and service that I deserve.

Disappointing Quality and Lack of Support: A Cautionary Tale

I regret to report a disheartening experience with Keen Gardener and their Muck Boots. Initially drawn to the promise of premium quality, I eagerly purchased a pair. However, after only 3 months, the once sturdy boots began to deteriorate. The stitching around the top lip unraveled, signaling a significant lapse in craftsmanship. Hoping for a resolution, I reached out to Keen Gardener, providing detailed photos of the subpar condition. Regrettably, my outreach was met with silence. The unmistakable lack of customer support left me feeling abandoned and unheard. In light of these circumstances, I feel compelled to caution potential customers against the unreliability of both Keen Gardener and Muck Boots. The promise of quality was ultimately overshadowed by the stark reality of inadequate durability and a disappointing absence of assistance. I sincerely hope that my experience serves as a pivotal reminder to prioritize accountability and customer satisfaction, integral aspects that seem to have eluded Keen Gardener in this instance.

Shed Purchase………………………..

I recently purchased a Shire shed from Keen Gardener, and I couldn't be happier with the entire process. Right from the start, I was impressed by the competitive pricing and the ease of communication after placing my order. What really stood out to me was the flexibility to choose my delivery day based on availability in my area. The day before delivery, I received a 4-hour time window, which made the process incredibly convenient. When the shed arrived, it was within the specified timeframe, and the delivery person was not only polite but also very helpful. After erecting the shed, I was delighted with the quality of my purchase. The entire experience, from ordering to assembly, exceeded my expectations. I am so grateful for such a seamless and pleasant experience with Keen Gardener. Thank you for your exceptional service and well done!

A Garden Oasis: My Keen Gardener Shed Journey

As I embarked on my quest for the perfect shed, Keen Gardener stood out as a beacon of quality and service. Opting for a Shire shed, I found it competitively priced, setting the stage for a promising experience. What truly impressed me was the seamless communication post-ordering, granting me the flexibility to select a convenient delivery day. The anticipation grew as I received a narrow 4-hour delivery window the day before, which was impeccably met by a courteous and accommodating delivery person. Upon its arrival, I wasted no time in setting up my new sanctuary. The shed, a symbol of both functionality and aesthetics, exceeded my expectations. From its sturdy build to the meticulous design, every detail spoke of the care and craftsmanship invested in its creation. My journey with Keen Gardener was not just about a transaction; it was an experience marked by professionalism and dedication. From the initial browsing to the final setup, every step was met with efficiency and excellence. As I stand in front of my beautifully erected shed, I am reminded of the seamless journey that led me here. In conclusion, Keen Gardener's commitment to quality and customer satisfaction shines through in every aspect of their service. To the team at Keen Gardener, thank you for transforming my garden dreams into a tangible reality. Your dedication is truly commendable, and I cannot recommend you enough. Well done, and here's to many more flourishing partnerships!

Amazing service

I recently had a fantastic experience with keengardener.co.uk and I just had to share my thoughts. The service I received was nothing short of amazing. Not only did they offer a wide array of products, but their next day delivery option truly exceeded my expectations. One of the items I purchased was a pair of Muck boots in the ladies size 5 Arctic camo. I was pleasantly surprised by the quality and stylish appearance of the boots. The fit was perfect, and they have since become my go-to footwear for outdoor activities. Overall, I couldn't be happier with my experience and the product I received. I highly recommend keengardener.co.uk to anyone in need of top-notch products and efficient service. Thank you for providing such a seamless and enjoyable shopping experience!

Unmatched Quality and Service – A Gardener’s Dream!

I cannot express enough how thrilled I am with my experience at keengardener.co.uk. Let me start by saying that the prices for the plant pots I purchased were unbelievably affordable – I scoured numerous websites, and none could beat them, even after factoring in the delivery charge. The user-friendly checkout process made ordering a breeze, and to top it off, my order arrived promptly the very next day. It's like they anticipated my gardening needs before I even knew them myself! Thank you, keengardener.co.uk, for making my gardening dreams a reality with your exceptional products and service.

KeenGardener.co.uk – BRILLIANT!

I cannot recommend KeenGardener.co.uk enough! Their service and products exceeded my expectations. I needed 15 meters of steel paling fence, and not only was it easy to find on their website, but it was also incredibly affordable, especially compared to wrought iron alternatives. The best part? The delivery was impressively fast – the very next day, thanks to a helpful Yodel driver. The quality of the fence was superb, and the support from the company was outstanding. It was truly a refreshing experience, and I will definitely be returning for all my gardening needs. Thank you, KeenGardener.co.uk, for your brilliant service!

Raving Fan of KeenGardener.co.uk – Absolutely Phenomenal Service!

From the moment I stumbled upon KeenGardener.co.uk, I was blown away by their exceptional service. Let me tell you, they truly live up to their name - "brilliant" doesn't even begin to cover it! Placing my order for 15 meters of steel paling fence was a breeze, and the best part? The price! At less than a tenth of the cost of wrought iron, I couldn't believe the savings I was making. But the surprises didn't end there. The cherry on top of this fantastic experience was the lightning-fast delivery by the ever-friendly Yodel driver - my order arrived the very next day! The quality of the fence surpassed my expectations, and the level of support and dedication from KeenGardener.co.uk was unparalleled. It's rare to come across a company that not only meets but exceeds customer expectations, and KeenGardener.co.uk has truly set a new standard in my book. If you're in need of top-notch products, swift delivery, and outstanding customer service, look no further than KeenGardener.co.uk. Trust me, you won't be disappointed! Thank you, KeenGardener.co.uk, for making my gardening dreams a reality.