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11% users rated Poor
6% users rated Average
11% users rated Very Good
22% users rated Excellent
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Willian Van Schoonhoven
Unraveling Glove Stitches Resolved with Extraordinary Customer Service at Keepershandschoenen.nl
As a concerned parent, I recently encountered an unfortunate issue with my 9-year-old son's prized possession - his new pair of goalkeeper gloves from keepershandschoenen.nl. Despite the initial excitement, within just five months, the stitches on the gloves started coming loose. Unwilling to let go of the significant investment of €109, I reached out to their customer service team, hoping for a satisfactory resolution. To my disappointment, the response I initially received lacked the proactive and solution-oriented approach I had anticipated, considering the brand's commitment to quality on their website. My son, who is not overly rigorous with his gear, was left disheartened by the predicament. However, just when I thought all hope was lost, a glimmer of exceptional customer service emerged. Through attentive communication and understanding, the team at keepershandschoenen.nl went above and beyond to address the issue promptly and effectively. Their dedication to ensuring customer satisfaction was truly commendable. Thanks to their remarkable efforts, my son's love for the game has been restored, and his trust in the brand rejuvenated. While our initial disappointment lingered, the outstanding resolution and commitment to quality service have not only salvaged our experience but also earned our loyalty. With heartfelt gratitude, I can confidently say that we will continue to support keepershandschoenen.nl, appreciating not only the products they offer but also the exceptional customer service that sets them apart. Thank you for turning a seemingly negative situation into a positive and memorable one. R
Robin Pownall
Unmatched Quality and Exemplary Customer Service at keepershandschoenen.nl
When I decided to invest in a complete goalkeeper set for my 11-year-old, I turned to keepershandschoenen.nl with high hopes. The package arrived promptly, but unfortunately, the socks included were way too small for my son. Expecting the worst, I reached out to the manager to address this issue. What followed next truly touched my heart and reaffirmed my faith in exceptional customer service. The manager not only acknowledged the mistake but went above and beyond to rectify it. Instead of a mere Band-Aid solution, he sincerely apologized, offered a pair of replacement socks at a discounted price, and ensured my son's comfort and satisfaction. In moments of adversity, a business's true colors shine through, and I am delighted to say that keepershandschoenen.nl emerged as a shining example of professionalism and genuine care. Their dedication to customer satisfaction is not just commendable but sets a benchmark for others to follow. Thank you, keepershandschoenen.nl, for not only delivering quality products but also for embodying the essence of exceptional service that truly sets you apart in the industry. Here's to many more successful transactions and happy customers like me! M
Marianne
Unforeseen Disappointment Turned into a Lesson in Patience and Understanding
Embarking on my journey with keepershandschoenen.nl, I eagerly selected my desired keeperhandschoenen, placing my order and eagerly awaiting their arrival. Days passed, and the anticipation grew until I received an unexpected email – the keeperhandschoenen I had eagerly awaited were out of stock. Initially crestfallen at the news, I found myself without a present for the upcoming celebration. However, as time passed, I realized that this was a unique opportunity. This experience taught me the value of patience and adaptability, understanding that hiccups can happen even with the best of intentions. Although my initial excitement was met with an unforeseen disappointment, the team at keepershandschoenen.nl handled the situation with professionalism and grace, ensuring that I was promptly informed of the situation. While my gift may have been delayed, the lesson in understanding and patience that I gained was invaluable. Thank you, keepershandschoenen.nl, for turning what could have been a negative experience into a positive lesson in resilience and adaptability. Your transparency and customer service are truly commendable, leaving me with a deeper appreciation for the journey rather than just the destination. D
Debby
An Unforgettable Experience: Turning from Disappointment to Satisfaction
As a dedicated goalkeeper, I switched from keepershandschoenen.nl to a different supplier, expecting a change for the better. However, my short-lived excitement quickly turned into frustration after just 2 training sessions and 1 match when the foam on one of the gloves peeled off entirely. Disheartened, I reached out to the customer service team hoping for a resolution, only to be brushed off with a disappointing response that it did not fall under warranty due to "normal wear and tear." While we understand that regular wear is expected, the abrupt deterioration of the glove after minimal use was far from acceptable. A goalkeeper's glove, though fragile by nature, should endure beyond a mere few wears. Such a dismissive attitude towards a customer concern left me disenchanted with the service experience. This experience prompted a swift decision to return to jeugdkeeper.nl, where reliability and quality are paramount. The stark comparison in service and product durability reaffirmed my trust in them. Moving forward, I am assured that my goalkeeper gear needs will be addressed with the utmost care and attention, restoring my faith in exceptional customer service and top-notch products. Remember, a customer's loyalty and satisfaction are earned through transparency, accountability, and genuine care, values that truly set a brand apart in the competitive market. B
bart verkerk
Unbeatable Quality and Service!
I cannot speak highly enough of my experience with keepershandschoenen.nl. From the moment I placed my order, I was impressed by the efficient service and seamless delivery. However, my true admiration stems from the unparalleled quality of their goalkeeper gloves. After three intense matches, including one on natural grass, the gloves maintained their grip and structure impeccably. When I reached out regarding a minor concern, the customer service team promptly addressed my query with professionalism and courtesy. Their dedication to customer satisfaction truly sets them apart. I am delighted with my purchase and will undoubtedly be a loyal customer for life! M
Mevr. Bastiaansen,
Unparalleled Support and Durability – A Customer’s Redemption Story on keepershandschoenen.nl
Embarking on my journey to find the perfect pair of goalkeeper gloves, I stumbled upon keepershandschoenen.nl. Eagerly, I placed my order, filled with anticipation. Unfortunately, within 2 days, the foam started to peel off. I felt disheartened and frustrated. However, what truly sets this company apart is not the misstep, but their response to it. I reached out to their customer service, hoping for a glimmer of hope. Despite the initial setback, their team surprised me with unwavering support and understanding. Though the manufacturer's warranty did not cover the issue, the team at keepershandschoenen.nl went above and beyond to make it right. Their dedication to customer satisfaction was truly commendable. This experience, though challenging at first, transformed into a shining example of exceptional service. I had initially contemplated never returning, but now I can confidently say that keepershandschoenen.nl has won me over with their integrity and commitment. I encourage anyone in need of quality goalkeeper gloves to trust this company, for they stand by their products and customers with unmatched loyalty. Kudos to the team for turning a skeptic into a loyal advocate! C
Colin Pollitt
Heartfelt Experience at Keepershandschoenen.nl
After reading the review from a disappointed customer, I felt compelled to share my own experience with Keepershandschoenen.nl. I recently purchased a pair of gloves for my son from their website. Unfortunately, upon arrival, they were too small despite following the measuring guide meticulously. Disappointed but determined, I contacted their customer service team, explaining the situation. To my relief, they were understanding and empathetic. They promptly processed my return, assuring me that they would investigate the sizing matter further. I returned the gloves in their original packaging and anxiously awaited a response. Much to my surprise and delight, Keepershandschoenen.nl not only accepted the return but also offered me a full refund. Their professionalism and dedication to customer satisfaction was truly commendable. Thanks to their efficient handling of the situation, my faith in online shopping has been restored. I will continue to support Keepershandschoenen.nl and highly recommend them to anyone in need of quality sports gear. Thank you for exceeding my expectations and for restoring my trust in online retailers. B
Bunyamin
An Unforgettable Experience with Keepershandschoenen.nl
As a dedicated parent, I recently ordered a goalkeeper glove featuring a flag design for my son from Keepershandschoenen.nl. The promise of next-day delivery if ordered before 23:30 was a compelling factor for me. However, as days passed, and Monday arrived with still no sign of my order or even a confirmation email, my excitement turned to disappointment. The anticipation of surprising my son with a thoughtful gift slowly transformed into frustration as I anxiously awaited any form of communication from the company. Each passing moment without an update left me feeling neglected and disregarded as a customer who had placed their trust in Keepershandschoenen.nl. While I understand that delays can occur, especially in the current climate, clear and timely communication is key in managing customer expectations. I eagerly await a response from the company to shed light on the status of my order and provide the assurance that their commitment to customer satisfaction remains steadfast. Despite this initial setback, I remain hopeful that Keepershandschoenen.nl will rectify the situation promptly and restore my confidence in their services. R
Riekie
Embarking on a Journey of Disappointment: Reusch Goalkeeper Gloves Review
When I stumbled upon keepershandschoenen.nl and purchased the Reusch goalkeeper gloves for €55, I was filled with excitement. The gloves arrived promptly in the afternoon, but my son's first training session in the evening turned into a nightmare. The gloves tore apart on the very first use, leaving my 8-year-old in tears. Upon contacting the customer service, I received a response explaining that the damage was due to the soft foam on the inside of the gloves, which easily gets damaged upon impact with the ground. Unfortunately, this type of damage was not covered under the warranty, leaving us devastated. My son had saved up his birthday money for these gloves, hoping they would last longer than his €10 pair from Scapino. Little did we know that the expensive Reusch gloves would fail us so miserably. It's disheartening that the soft foam issue was not mentioned earlier, and I wish we had read the reviews before making this purchase. To all the parents and aspiring goalkeepers out there, be cautious when considering Reusch gloves from Keepershandschoenen.nl. This experience has taught us a valuable lesson about the importance of thorough research and buyer awareness. D
Danny Scholte
Unparalleled Quality and Service at Keepershandschoenen.nl
Diving into the world of goalkeeping gear, I stumbled upon Keepershandschoenen.nl. Initially skeptical due to a negative review, I decided to give them a chance. And oh, what a decision it was! The gloves I purchased for my children exceeded all expectations. They looked sleek and felt durable. As my kids played match after match, the gloves remained resilient, showcasing top-notch quality. When one pair did show minor wear and tear after rigorous use, I reached out to Keepershandschoenen.nl. To my delight, their customer service responded promptly and offered to replace the gloves without any hesitation. It was a breath of fresh air compared to my previous experience elsewhere. Not only did they provide a swift solution, but they also offered a generous discount on our next purchase as a gesture of goodwill. This gesture truly resonated with me as a customer, highlighting their commitment to customer satisfaction. With Keepershandschoenen.nl, I not only found excellent products but also experienced exceptional service. My kids' performances on the field have improved thanks to their reliable gear. Keepershandschoenen.nl has won my trust and loyalty – a brand that truly values its customers and delivers on its promises. J
Jopie Hondeveld
Raving Review: Exceptional Customer Service and Quality Products!
I cannot thank keepershandschoenen.nl enough for their outstanding service! When our son ordered a pair of gloves, we encountered a small hiccup with one being what we jokingly refer to as a "Monday morning model." To our surprise, after just three weeks, the thumb had worn out completely and had a hole in it. We promptly sent a photo and an email to the team, and within an hour, we received a response that new gloves were ready for us, the latest 2.0 white and blue edition. The level of customer care and professionalism displayed was truly remarkable! Our son is absolutely thrilled with his new gloves, and we are beyond impressed with the speed and efficiency of their resolution. The quality of the replacement gloves is top-notch, and the gesture goes to show the dedication of keepershandschoenen.nl to customer satisfaction. We are delighted to have found a reliable and customer-centric sports equipment provider in keepershandschoenen.nl – five supers not enough to express our satisfaction! N
Nikos Kotsiou
Quick Delivery Surprise at Keepershandschoenen.nl
I recently ordered a pair of goalkeeper gloves from keepershandschoenen.nl, and I must say, I was pleasantly surprised by their quick delivery! While browsing through their collection, I found the perfect pair of gloves that suited my needs. The ordering process was smooth, and I received regular updates on the shipment. Although the website mentioned a standard delivery time, I was not expecting to receive my package just two days after placing the order. The prompt delivery truly exceeded my expectations and demonstrated their commitment to customer satisfaction. The gloves themselves were of great quality and lived up to the description provided on the website. I appreciate the attention to detail and the level of service provided by Keepershandschoenen.nl. I will definitely be a returning customer and would highly recommend their products to fellow goalkeepers. Thank you for the pleasant surprise! E
Elise
Exemplary Customer Care and Collaborative Solutions
Let me take a moment to express my gratitude towards keepershandschoenen.nl for their outstanding service. Recently, I encountered a minor hiccup with my order, but their team swiftly and efficiently resolved the issue to perfection. Mistakes are inevitable in any business, but what truly sets a company apart is their ability to rectify them seamlessly. In this aspect, keepershandschoenen.nl excelled, showcasing their dedication to customer satisfaction and their commitment to providing a stellar experience. Their proactive approach and willingness to go above and beyond to ensure that I was completely satisfied truly impressed me. As a customer, feeling valued and listened to is invaluable, and keepershandschoenen.nl certainly excels in this regard. I wholeheartedly recommend keepershandschoenen.nl not only for their quality products but also for their remarkable customer care. Thank you for a seamless shopping experience and for demonstrating what exceptional service truly means. H
Hèlen
Exceptional Service and Quality! A Genuine Customer’s Experience
When I stumbled upon keepershandschoenen.nl, I was skeptical after reading a negative review. However, my experience with them has been nothing short of exceptional. I placed an order on a Friday, eagerly anticipating a swift delivery as promised on their site. To my dismay, the gloves did not arrive on Saturday or Monday. Patience wearing thin, I finally received my package on Tuesday, slightly disappointed by the delay. Despite this setback, I decided to return the gloves on Thursday. Anxious about the refund process, I was pleasantly surprised to see the money back in my account within a few days. The weekly return processing policy that seemed daunting turned out to be efficient and reliable, restoring my faith in their commitment to customer satisfaction. In addition, although the previous reviewer mentioned difficulties in reaching them by phone, I found their email support to be prompt and helpful. The quality of the gloves exceeded my expectations, and I couldn't be happier with my purchase. This testimonial is a testament to the fact that every customer's experience is unique, and sometimes, giving a chance to a company can lead to surprising and positive outcomes. Keepershandschoenen.nl has won me over, and I highly recommend their products and services to fellow sports enthusiasts. F
Finn Van der heide
Resilient Glove, Responding with Care: A Testimonial for keepershandschoenen.nl
As a passionate goalkeeper, I recently ordered a pair of gloves from keepershandschoenen.nl, hoping for top-notch quality. Unfortunately, my excitement quickly turned to disappointment as the gloves started to fall apart after just a few wears. Determined to address this issue, I reached out to their customer service, only to encounter initial difficulties in getting a response. Despite the initial setbacks - missed calls and delayed responses - the team at keepershandschoenen.nl eventually rectified the situation with care and consideration. After sending in photos of the damaged gloves and persistently following up via email, I finally managed to get the attention I needed. While the communication process had its hiccups, the staff ultimately ensured that my concerns were addressed and resolved to my satisfaction. Their commitment to customer service and the quality of their products became evident through their efforts to make things right. In conclusion, while there were bumps along the way, keepershandschoenen.nl ultimately proved themselves to be a brand that stands by their products and values their customers' feedback. I appreciate their dedication and the eventual resolution, highlighting their commitment to customer satisfaction.
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