Keh User Reviews

Introduction

Keh.com is a reputable online marketplace for buying and selling used photography equipment. The company has been in business for over 40 years and has earned a solid reputation as a reliable and trustworthy source of used camera gear. The website offers a wide selection of cameras, lenses, accessories, and lighting equipment from all major brands. Keh.com has an easy-to-use interface, making it convenient for both buyers and sellers to navigate the site.

Pros and Cons

Pros:

• Wide selection of used camera gear
• Competitive pricing
• User-friendly website
• Expert customer service
• 30-day money-back guarantee
• Trade-in program available
• Free shipping on orders over $49

Cons:

• Availability of some products can be limited
• Not all products come with a warranty

User Experience

Keh.com offers a simple and intuitive user experience. The search bar on the homepage allows users to quickly find the items they are looking for. The website features high-quality product images and detailed descriptions of each item. There are customer reviews available for most products, which can be helpful for making informed purchasing decisions. The checkout process is straightforward and secure, with multiple payment options available.

Pricing and Value for Money

Keh.com offers competitive pricing for its used equipment, often significantly lower than the price of new items. The website offers a 180-day warranty on most products, which provides additional value for customers. The trade-in program is also a useful feature, allowing users to sell their old equipment and receive store credit to put towards their next purchase.

Alternatives

There are several other online marketplaces that offer used camera gear, such as Adorama, B&H Photo, and MPB. However, Keh.com is known for its excellent customer service and 30-day money-back guarantee, which sets it apart from competitors.

Customer Service

Keh.com is well-regarded for its excellent customer service. The company has a team of knowledgeable experts who can provide advice and support to users. The website offers a live chat feature, as well as a phone number and email address for customer inquiries. Keh.com also has a 30-day money-back guarantee, allowing customers to return products if they are not satisfied with their purchase.

Product Quality and Selection

Keh.com offers a wide selection of high-quality used camera equipment, including products from all major brands. The website provides detailed descriptions of each item, as well as customer reviews, to help users make informed purchasing decisions. While availability of some products can be limited, Keh.com frequently updates its inventory to ensure a fresh selection of items.

Website Usability

Keh.com has an easy-to-use interface that makes it simple to navigate the site. The search bar on the homepage allows users to quickly find the items they are looking for. The website features high-quality product images and detailed descriptions of each item. The checkout process is straightforward and secure, with multiple payment options available.

Returns and Exchanges

Keh.com offers a 30-day money-back guarantee on all products. If a customer is not satisfied with their purchase, they can return the item within 30 days for a full refund. The website provides clear instructions on how to initiate a return, making the process simple and straightforward.

Promotions and Discounts

Keh.com offers promotions and discounts from time to time, such as free shipping on orders over $49. The website also offers a Newsletter subscription, which gives users access to exclusive deals and promotions.

Reputation

Keh.com has a solid reputation as a reliable and trustworthy source of used camera gear. The company has been in business for over 40 years and has earned the trust of its customers through its excellent customer service and quality products. Keh.com is also accredited by the Better Business Bureau, maintaining an A+ rating.

Payment Options

Keh.com accepts a variety of payment options, including major credit cards, PayPal, and financing through Affirm. The website uses secure payment processing to ensure the safety of its users' payment information.

Loyalty Programs

Keh.com does not currently offer a loyalty program for its users.

Customer Reviews

Keh.com features customer reviews for most of its products, allowing users to see what others have to say about a particular item. The website uses a star-rating system and provides the option for customers to leave detailed reviews that can be helpful in making informed purchasing decisions.

Community Involvement

Keh.com is involved in a number of philanthropic endeavors, including camera donations to schools and charitable organizations. The company also partners with photography organizations and events to support the industry and its enthusiasts.

Shipping and Costs

Keh.com offers free shipping on orders over $49 within the contiguous United States. The website provides a shipping calculator that allows users to estimate the cost of shipping based on their location and selected items. Keh.com also provides international shipping options for an additional fee.