Kellaway Reviews

Voted Good (5/5)

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39 Reviews

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its brilliant

I can't help but sing praises for kellaway.co.uk! This incredible website has truly exceeded my expectations. From the moment I landed on their page, I was greeted with an array of top-notch products and exceptional service. I've always been a loyal customer, and for good reason. The team at Kellaway is simply unbeatable! The Horfield location has a special place in my heart, and I have to give a shoutout to the amazing staff there. Their knowledge and willingness to go above and beyond never fail to impress me. Whether I need advice on a DIY project or recommendations for the best tools, they always have the perfect solution. Furthermore, I can't overlook the user-friendly website that makes browsing and purchasing a breeze. The seamless experience has made me a repeat customer, and I simply can't resist spreading the word about Kellaway to everyone I know. Thank you, Kellaway, for consistently delivering excellence. You've certainly won me over, and I'll be back for all my home improvement needs!

Incredibly Brilliant: A Testimonial for Kellaway.co.uk

Let me start by saying, kellaway.co.uk truly deserves all the praise it gets. To say they are brilliant would be an understatement. Their service is not just good; it is outstanding. From the moment I landed on their website, I was impressed by the user-friendly interface, extensive product range, and transparent pricing. What sets Kellaway.co.uk apart is their attention to detail and commitment to customer satisfaction. Each interaction, whether online or in-store, is met with professionalism and a genuine desire to help. As someone who values quality and reliability, I can confidently say that Kellaway.co.uk excels in both areas. And let's not forget about their team at Horfield - they are truly the heart and soul of this company. The passion they have for their work is evident in every interaction, making the whole experience not just convenient, but enjoyable too. If you're looking for a company that goes above and beyond, look no further than Kellaway.co.uk. They have set the bar high for excellence, and I have no doubt that they will continue to exceed expectations for years to come. Gooooo Horfield indeed!

Great Builders Merchant!

I cannot express enough how much Kellaways has transformed my experience with builders' merchants. The entire process, from placing the order to the seamless delivery of goods, has been nothing short of exceptional. Kellaways have gone above and beyond to ensure that any issues are promptly resolved with the utmost ease. Moreover, I cannot fail to mention the delivery drivers, who have consistently been unfailingly helpful. Special shoutout to Darren, whose assistance has been invaluable. I also must acknowledge Collette and the entire team for their remarkable and accommodating service. It's evident that their dedication plays a significant role in ensuring customers like myself remain loyal. For anyone seeking a reliable and customer-centric builders' merchant, I cannot recommend Kellaways enough. Tracey from Worcester

Exceptional Service and Quality Products at Kellaways

I can't help but sing praises for kellaway.co.uk! As someone who frequently relies on builders' merchants, I can confidently say that Kellaways stands out as a top-notch supplier. Their seamless order process and prompt delivery have never failed to impress me. What truly sets them apart is their exceptional customer service - they handle any issues swiftly and efficiently, leaving no room for disappointment. I must mention the delivery drivers, especially Darren, who always goes the extra mile with a friendly demeanor and impressive strength. Collette and her team deserve a special shout-out for their unwavering support and flexibility in catering to my specific needs. It's evident that Kellaways prioritizes customer satisfaction at every touchpoint. Thank you, Kellaways, for consistently exceeding my expectations and providing a level of service that keeps me coming back time and time again. Your dedication to excellence does not go unnoticed. Keep up the outstanding work! Warm regards, Tracey from Worcester

Great bathroom showroom

A HAVEN FOR BATHROOM RENOVATIONS When my spouse and I decided to renovate our two bathrooms, we stumbled upon Kellaways' bathroom showroom, and our experience was nothing short of exceptional. Despite the showroom not being colossal, the variety of displays was impressive. It allowed us to visualize each element we were considering for our project. The staff was not only accommodating but also incredibly knowledgeable, guiding us through the selection process effortlessly. What really stood out was how the products they provided perfectly catered to our specific requirements, and the icing on the cake was the reasonable pricing. It's safe to say that Kellaways exceeded our expectations. From the moment we stepped into the showroom to the completion of our renovation project, Kellaways has been with us every step of the way. They've transformed what could have been a stressful endeavor into a smooth and fulfilling experience. Our heartfelt thanks to the team at Kellaways for helping us create our dream bathrooms. We couldn't be happier with the outcome. If you're looking for a bathroom showroom that not only meets but surpasses your needs, we highly recommend Kellaways. Thank you, Kellaways, for making our renovation journey a truly delightful one.

Great bathroom showroom

My review for kellaway.co.uk We used Kellaways bathroom store to refurb two bathrooms. There was lots on display in what is not a huge showroom. We were able to see an example of nearly everything we bought. Staff were very helpful and products supplied suited our needs and the price was reasonable. Thank you!

I ordered on 30th November

I was hesitant to leave a review, but my experience with Kellaway was less than ideal. I placed an order on November 30th and encountered numerous issues with the delivery. The board I ordered snapped on the truck and had to be returned. I was then informed that the item was out of stock. After several frustrating phone calls, I was promised an early morning delivery on November 9th, only to be disappointed once again when the board did not arrive until 3pm. The entire process was riddled with delays and miscommunication, leaving me dissatisfied, especially considering the hefty delivery charge. As a customer, I value efficiency and reliability, and my experience fell short of these expectations. Despite this, I hope that my feedback serves as constructive criticism for Kellaway to improve their delivery process for future customers.

Turning Frustrations into Feedback: A Journey with Kellaway.co.uk

As a customer who placed an order on the 30th of November, my experience with Kellaway.co.uk has been filled with twists and turns that tested my patience. The initial excitement of my purchase soon turned into disappointment when, on the 2nd of November, the board I ordered snapped during transit and had to be returned. Subsequent attempts to receive my product were marred by delays and miscommunication. On the 3rd of November, I was informed that the item was not in stock. Then, on the 7th of November, I had to reach out to discover that the delivery truck had broken down, causing further delays. Despite reassurances for an early morning delivery on the 9th of November, my hopes were dashed once again when I was notified that the board was still out of stock and the driver would not arrive until late afternoon. The overall experience left me feeling frustrated, especially considering the £20 delivery charge attached to the order. However, it is through challenges like this that a company can truly showcase its dedication to customer service and improvement. While my experience may have been less than ideal, I believe that providing honest feedback allows companies like Kellaway.co.uk to address areas of improvement and enhance future customer experiences. The journey may have had its bumps, but I remain hopeful that my feedback will contribute to a smoother ride for future customers.

South Cerney stone delivered

Exceptional Service and Beautiful South Cerney Stone I had an outstanding experience with Kellaway Building Supplies when I recently purchased two dumpy bags of South Cerney stone. From the moment I found their competitive prices on their website to the seamless delivery, I couldn't be happier with the entire process. After placing my order online, I received a prompt phone call the next day to confirm the delivery date. This proactive customer service instantly put my mind at ease. On the day of delivery, the driver arrived on time and placed the two large bags of South Cerney stone exactly where I requested on my driveway. What truly impressed me was the driver's friendly and helpful demeanor. His polite and courteous nature made the entire delivery process a breeze. I felt like a valued customer, and it was evident that Kellaway Building Supplies prioritizes exceptional service. The South Cerney stone itself exceeded my expectations. The quality was outstanding, and it has added a touch of elegance to my outdoor space. I am thrilled with the end result and immensely grateful for the flawless service provided by Kellaway Building Supplies. Overall, my experience with Kellaway Building Supplies has been nothing short of perfect. Their attention to detail, prompt communication, and exceptional product quality have made this entire process a delight. I highly recommend Kellaway Building Supplies to anyone in need of superior building materials and top-notch service. Thank you for an outstanding experience.

Transforming My Space with South Cerney Stone: A Stellar Experience with Kellaway

After stumbling upon Kellaway's website, I decided to spruce up my outdoor space with two dumpy bags of South Cerney stone. The process was seamless – from finding a great price online to a prompt follow-up call to schedule the delivery. When the day arrived, I was impressed by the professionalism of the driver who not only placed the two large bags exactly where I needed them on my drive but also did so with a smile. The product itself exceeded my expectations, enhancing the aesthetic of my property. My experience with Kellaway was nothing short of exceptional. Their attention to detail, ease of communication, and dedication to customer satisfaction truly set them apart. I would highly recommend Kellaway to anyone looking for top-notch service and quality products. Thank you for making my landscaping project a breeze!

I was looking for a specific plywood…

Kellaway.co.uk - Outstanding Service and Unbeatable Prices for Product Quality After an exhaustive search for a specific plywood board, I stumbled upon Kellaway.co.uk. To my amazement, their prices were nearly £50.00 cheaper per board compared to other retailers! The seamless online payment process was followed by a prompt call the next day, scheduling a convenient delivery time. True to their word, a courteous representative met me at the property and even assisted with unloading the boards. Every interaction with Kellaway's staff has been marked by their politeness, professionalism, and, most importantly, their unwavering helpfulness. Kellaway.co.uk has not only surpassed my expectations with their unbeatable prices, but they have also set a new standard for exceptional customer service. Thank you, Kellaway, for elevating my shopping experience to a whole new level!

Unbeatable Prices and Exceptional Service: Kellaway Delivers Beyond Expectations

As a DIY enthusiast in search of a specific plywood board, I stumbled upon Kellaway's website and was pleasantly shocked to find their prices nearly £50.00 cheaper than competitors. Seizing the opportunity, I made my purchase online and was promptly contacted the next day to schedule delivery. The delivery process was a breeze - the courteous team member arrived on time, assisted with unloading, and ensured a seamless experience. Throughout my interaction with Kellaway, their staff consistently exuded professionalism, politeness, and unwavering helpfulness. Kellaway not only met but exceeded my expectations, leaving me grateful for their exceptional service. Thank you, Kellaway, for going above and beyond to cater to your customers' needs.

Good company to deal with

A Gem of a Discovery - Kellaway Home & Garden I stumbled upon Kellaway Home & Garden whilst seeking materials for a home project. Despite encountering a minor hiccup, the overall experience was delightful. The service at the branch was commendable, and the staff went above and beyond to assist me. However, I do wish that the website could be refined to prevent customers from ordering items for collection that aren't stocked at the selected branch. In my case, I ordered 4.8m CLS, which was listed as 'in stock' at the Horfield branch, only to later discover that it was only available at the Swindon branch. Nevertheless, the team swiftly provided an alternative, showcasing their commitment to exceptional customer service. Kellaway Home & Garden has proven to be a reliable option for all my home improvement needs, and their willingness to address customer feedback ensures that they continue to improve. I highly recommend Kellaway Home & Garden for their quality products, excellent service, and dedication to customer satisfaction. This is a company that values its customers, and I look forward to sourcing materials from them for my future projects. Thank you, Kellaway Home & Garden, for being a gem of a discovery!

Going the Extra Mile: A Genuine Customer Experience with Kellaway

My encounter with kellaway.co.uk has left an impression that goes beyond the ordinary. While the service at the branch was satisfactory, it was the small hiccup with the website that truly underscored the exceptional nature of my experience. Among the cornucopia of items available, I ordered 4.8m CLS beams under the assumption that they were stocked at my designated branch in Horfield. To my dismay, the reality unveiled itself post-payment – the coveted items were only kept at the Swindon branch. Nevertheless, instead of a mere apology, the team at Kellaway went above and beyond to find me a suitable alternative – a gesture that truly resonated with me. At Kellaway, the dedication to customer satisfaction shines not only through their service but also through their commitment to rectifying any hurdles that may arise. This level of care and effort is what sets them apart from the rest. For anyone seeking a company that not only delivers on its promises but also shows genuine care for its customers, I wholeheartedly recommend Kellaway. They have won my trust and loyalty through their exceptional service and unwavering commitment to customer satisfaction.

Excellent service

I couldn't be happier with my experience using Kellaway's online service. From the moment I booked online, I was impressed by their quick response and seamless communication. What stood out to me was the personal touch - they actually checked in via email to confirm the delivery date, ensuring it was convenient for me. On the day of delivery, I was pleasantly surprised when the materials arrived nice and early. The delivery person was not only efficient but also incredibly helpful and friendly, making the whole process a breeze. The quality of the materials received was top-notch, reinforcing my confidence in Kellaway's commitment to excellence. I wouldn't hesitate to use their services again in the future. If you're looking for a company that values customer satisfaction and delivers on their promises, I highly recommend Kellaway. They've certainly earned my trust and loyalty.