Kennelstore Reviews

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38 Reviews

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In the Pet Store category

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11% users rated Terrible
5% users rated Poor
0% users rated Average
16% users rated Very Good
68% users rated Excellent
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I Isobel Patel
125 days ago

This Dog Bed Transformed My Pups’ Sleep into Pure Bliss

As a devoted pet parent, I am always on the lookout for products that prioritize my fur babies' comfort and happiness. When I stumbled upon kennelstore.co.uk and decided to invest in their dog bed, I had no idea the impact it would have on my pups. From the moment the fluffy bed arrived, my dogs took to it like they had found their slice of heaven. The plush material and ample cushioning make it a cozy retreat for them, and I have never seen them sleep so peacefully. It's like they are on cloud nine, and their contentment warms my heart. Not only is the quality top-notch, but the design also seamlessly fits into our home décor, adding a touch of elegance to their corner. Seeing my pups snuggled up in their new favorite spot brings me immeasurable joy. Thank you, kennelstore.co.uk, for creating a product that has truly enhanced the lives of my beloved pets. I wholeheartedly recommend this dog bed to every pet owner out there who wants to see their furry friends experience pure bliss in their slumber.
E Eloi T.
294 days ago

I’m so grateful to have found this pet…

I cannot express how grateful I am to have stumbled upon kennelstore.co.uk. As a dedicated pet owner, finding a reliable and efficient pet supplies store has always been a priority for me. After discovering Kennel Store, my life as a pet parent has become immeasurably easier. Their vast selection of high-quality products for various pets is truly astounding. From essential items like food and grooming supplies to unique toys and accessories, Kennel Store has it all. The convenience of being able to find everything I need in one place is invaluable, saving me time and effort. What truly sets them apart, though, is their commitment to swift and dependable delivery. I no longer have to worry about running out of pet essentials, as Kennel Store ensures that I receive my orders promptly. This means that my furry friends are always well-cared for and content. The peace of mind I have gained from knowing I can rely on Kennel Store is priceless. I wholeheartedly recommend them to all pet owners who want nothing but the best for their beloved companions. Thank you, Kennel Store, for making pet care a breeze.
E Eloi T.
294 days ago

From Chaos to Convenience: My Lifesaver in Pet Supplies

Discovering kennelstore.co.uk has truly been a game-changer for me and my beloved pets. As a pet owner, the never-ending quest for high-quality supplies can be daunting, but this store has transformed chaos into convenience. The seamless shopping experience, coupled with their lightning-fast delivery service, has alleviated any worries I once had about keeping my furry companions content and well-cared for. Gone are the days of scrambling to find essential items for my pets; thanks to kennelstore.co.uk, everything I need is just a click away. The reliability and efficiency of their service have earned my trust, making them my go-to destination for all things pet-related. I am truly grateful for this discovery and the peace of mind it has brought me.
M Marilyn Froud
345 days ago

The best Kennelstore around !

I recently made the decision to upgrade my border collies' living quarters and I couldn't be happier with the service and product from Kennelstore.co.uk. After contemplating for some time, I finally settled on the Wymbury double kennel and Wag elevated beds for my furry pals. The process of ordering was hassle-free, and Emma's assistance was invaluable. The delivery team impressed me with their speed and efficiency, considering that I live quite a distance away in Kent. They arrived promptly at 10am and had everything set up by 11:30am. The transformation from their old, draughty kennels to these new, luxurious accommodations is remarkable. The quality of the kennels is top-notch, and my collies seem to love their new space. I can't help joking that they are so posh that I might consider moving in myself! Overall, I can't thank Kennelstore.co.uk enough for their exceptional service and an outstanding product. It's truly been a delightful experience from start to finish. :) :)
M Marilyn Froud
345 days ago

From Old and Draughty to Posh and Comfortable: A Transformation with Kennelstore

After stumbling upon Kennelstore.co.uk, my search for the perfect double kennel for my beloved border collies came to an end. The decision-making process was a bit lengthy, but once I placed my order, everything fell into place seamlessly. The upgrade from our old, leaky, and draughty kennels to the luxurious Wymbury and Wag elevated beds was truly a game-changer for my furry friends. The outstanding service provided by Emma and the swift and efficient delivery team left me impressed. Their professionalism and attention to detail were evident from start to finish. As the delivery guys completed the setup, I couldn't help but remark jokingly that the new kennels looked so posh that I might consider moving in myself! Despite residing in Kent, the delivery was punctual, with the team arriving at 10 am and wrapping up by 11:30 am - talk about quick and convenient service! I'm truly grateful to everyone involved for making this experience a breeze. My collies now enjoy their new, comfortable abode, thanks to Kennelstore's top-notch product and service. A heartfelt thank you for a job well done! :) :)
F Francesca Metcalfe
345 days ago

Exceptional Service and Lightning-Fast Delivery!

I can't contain my excitement about kennelstore.co.uk! This pet supply store is an absolute game-changer. Not only do they have an incredible array of pet products, but their delivery service is out of this world. I recently made an online purchase, and to my amazement, the package was at my doorstep within 24 hours. The efficiency and speed of their delivery left me speechless. Plus, the products were of top-notch quality, fulfilling every pet need I had. I highly recommend kennelstore.co.uk for their exceptional service and lightning-fast delivery!
D Debbie Timms
529 days ago

Exceptional Service and Quality Kennel

I cannot speak highly enough of the exceptional service provided by kennelstore.co.uk. From the moment I made the initial inquiry to the seamless delivery and fitting of our custom-built kennel, every interaction was professional and efficient. The kennel itself is of excellent quality, exceeding our expectations. The staff demonstrated a remarkable level of friendliness and helpfulness throughout the process. Even when we encountered a slight issue, the team promptly and efficiently resolved it without any inconvenience on our part. The swift and hassle-free resolution further solidified my confidence in their commitment to customer satisfaction. I am absolutely delighted with the kennel and the overall experience. I wholeheartedly recommend kennelstore.co.uk to anyone in need of top-notch products and exemplary service. Thank you for exceeding my expectations!
D Debbie Timms
529 days ago

Exceptional Service and Quality Kennel – Highly Recommended!

From the moment I made the first inquiry call to the seamless delivery and expert fitting of our custom-built kennel, the team at kennelstore.co.uk exuded professionalism and efficiency. The kennel itself is of exceptional quality, exceeding our expectations in every way. The entire staff was not only friendly but also incredibly helpful throughout the process. Although we encountered a minor issue, it was swiftly and fuss-free resolved, further demonstrating their dedication to customer satisfaction. I am absolutely delighted with the product and the service received. I wholeheartedly recommend kennelstore.co.uk to anyone in search of top-notch kennels and impeccable service.
D d c
691 days ago

Waited over a month for an £800 dog run…

"After a frustrating experience with another company, I was hesitant to purchase a dog run online again. However, I came across KennelStore and decided to give it a try. I'm so glad that I did! I ordered a £800 dog run and was pleasantly surprised by the timely delivery, especially after my previous ordeal. The package arrived with clear instructions, making assembly a breeze. The quality surpassed my expectations, and I could see the attention to detail in every panel. What really stood out was the exceptional customer service. I had a minor issue with a broken panel, and when I reached out to the team, they promptly responded to my email and even followed up with a phone call to ensure everything was resolved to my satisfaction. Thanks to KennelStore, my pup now has a safe and comfortable outdoor space to enjoy. I highly recommend them to anyone in need of pet enclosures and products. Their professionalism and dedication to customer satisfaction sets them apart from the rest. Thank you, KennelStore, for restoring my faith in online shopping!"
D d c
691 days ago

Transformed my backyard: A heartfelt review of kennelstore.co.uk

After eagerly ordering an £800 dog run from kennelstore.co.uk, I was initially disheartened by a month-long wait for the delivery. However, upon setting it up, the transformation it brought to my backyard was truly remarkable. Despite the initial setback of missing instructions and a broken panel, the customer service eventually responded after a few days and rectified the issue. While the wait was longer than expected and communication was a bit slow, the end result exceeded my expectations. My furry friend now has a safe and spacious area to play in, and I couldn't be happier with the product's quality. Despite the initial challenges, I am grateful for the final outcome and would recommend kennelstore.co.uk for their durable products, albeit with a note on improving their customer service responsiveness.
D Daniel Morgan
710 days ago

Very Happy we purchased a 2mtr x1.5 mtr…

I can't thank Kennel Store enough for the amazing experience I had purchasing their 2m x 1.5m dog run. From the moment I placed my order, the team, particularly Andy and Emma, provided exceptional service that exceeded my expectations. The entire process, from ordering on a Wednesday to receiving the robust and high-quality dog run the following Tuesday, was seamless. The product itself is incredibly sturdy, and I am thoroughly impressed with the construction and pricing. It's a relief to find a company that not only delivers on their promises but goes above and beyond to ensure customer satisfaction. Thank you, Kennel Store, for providing a product and service that have truly enriched my pet ownership experience. I highly recommend Kennel Store to all pet owners seeking top-notch products and outstanding service. - Dan
L Lauren
808 days ago

I purchased the Winterely Dog Kennel

After extensive research, I invested in the Winterely Dog Kennel from kennelstore.co.uk. Although I opted for additional features which slightly increased the cost, I was convinced that the kennel's weather-resistant design would provide long-lasting protection for my furry friend. However, after just 3 months, I noticed water seeping into the wood of the outside run and the stable door, causing the kennel to turn an unsightly shade of green. Despite my attempts to reach out to the company with pictures and detailed explanations of the issue, I was met with disappointing silence. As someone who values quality and durability, I was truly disheartened by this experience. As a pet owner who wants the best for their beloved companion, I urge others to thoroughly consider their options before making a similar purchase. While the initial allure of the Winterely Dog Kennel is undeniable, the lack of responsiveness and the unexpected deterioration have left me feeling let down. In sharing my experience, I hope to encourage both the company and potential customers to prioritize open communication and product reliability. Our pets deserve the very best, and it's important to hold companies accountable for their promises.
L Lauren
808 days ago

Unforgettable Experience with Winterely Dog Kennel: An Honest Review

Diving into my journey with kennelstore.co.uk, I embarked on the purchase of the Winterely Dog Kennel, complete with enticing add-ons that ultimately totaled to £1800. Enthusiastically anticipating a durable and weather-resistant sanctuary for my furry companion, I eagerly awaited its arrival. After a mere 3 months, concerns began to arise as the structure displayed signs of wear and tear. Despite assurances of protection and weather resilience during the installation process, the reality differed significantly. The distressing sight of water seeping into the wood, causing a glaring green tint in both the outdoor run and stable door, left me disheartened. As I envisioned the kennel serving as a lasting haven for years to come, the premature onset of issues instilled a sense of disappointment. Multiple attempts to seek resolution from the company through persistent contact and detailed photo evidence unfortunately met with silence, leaving me feeling unheard and unsupported in addressing the concerning deterioration. While the initial excitement and expectations surrounding the Winterely Dog Kennel were high, the subsequent experience has underscored the importance of reliability and customer service in product satisfaction. As I navigate through these challenges, I remain hopeful for a resolution that upholds the quality and longevity I had initially envisioned for this significant investment in my pet's comfort and well-being.
J Jack Manning
1395 days ago

Overall happy.

🌟 A Five-Star Experience with Kennelstore 🌟 I couldn't be happier with my experience at Kennelstore.co.uk! When I first stumbled upon their website, I was thrilled to find the perfect kennel for my furry friend. The quality of the product was just what I was looking for, and the speedy delivery exceeded my expectations. While the price may have been a tad higher than I initially anticipated, the exceptional customer service made it all worthwhile. In fact, when the delivery driver arrived, I was taken aback to learn that he had recently undergone two knee replacements. Without hesitation, I jumped in to help unload the van and carry the metal railing to my door. It turned out to be a memorable moment that added a touch of humor to the entire experience. Despite the minor hiccup, I wholeheartedly applaud Kennelstore for their outstanding service and commendable product quality. The overall journey left me with a smile on my face, and I wouldn't think twice about returning for my future pet supply needs. Thank you, Kennelstore, for turning what could have been a simple transaction into a truly memorable and pleasant experience. I highly recommend them to anyone in search of top-notch products and unwavering customer support. 🐾
J Jack Manning
1395 days ago

Total blissful.

My overview for kennelstore.co.uk High quality is okay, supply was fast, worth a bit of too excessive for what you get and the supply driver had simply had 2 knee replacements so I needed to unload the van and carry metallic railing for him😂😂 ohwell general a great expertise. Would purchase from them once more

Introduction

Kennelstore.co.uk is an online retailer specializing in pet supplies, with a primary focus on kennels and related products. They offer a wide range of high-quality items for various pets, including dogs, cats, rabbits, and more. With a user-friendly website and a reputation for excellent customer service, Kennelstore.co.uk has become a go-to destination for pet owners in the UK.

Pros and Cons

  • Pros:
    • Extensive selection of pet products
    • High-quality and durable kennels
    • Competitive pricing
    • Responsive and knowledgeable customer service
    • User-friendly website and easy navigation
    • Positive customer reviews
    • Flexible payment options
  • Cons:
    • Limited physical stores
    • Shipping costs can be expensive for larger items
    • Not all products are available year-round

User Experience

From the moment users land on the Kennelstore.co.uk website, they are greeted with a clean and intuitive layout. The search bar and well-organized categories make it easy for customers to find exactly what they're looking for. The product pages provide detailed descriptions, specifications, and customer reviews, allowing users to make informed decisions. Overall, the user experience on kennelstore.co.uk is top-notch.

Pricing and Value for Money

Kennelstore.co.uk offers competitive pricing for their products, ensuring that customers get excellent value for their money. While some high-end kennels might be on the pricier side, the durability and quality make them worth the investment. The website offers regular promotions and discounts, further enhancing the value for customers.

Customer Service

Kennelstore.co.uk is known for its exceptional customer service. Their team is responsive, friendly, and knowledgeable, ready to assist customers with any queries or concerns. Customers can reach out via phone or email, and the response time is typically prompt. The customer-centric approach of Kennelstore.co.uk sets them apart from competitors.

Product Quality and Selection

Kennelstore.co.uk prides itself on offering high-quality products, including kennels, playpens, beds, and more. They collaborate with reputable brands known for their craftsmanship and durability. The extensive selection ensures that customers can find the perfect products to cater to their pets' needs, regardless of the size or breed.

Website Usability

Kennelstore.co.uk has a user-friendly website that prioritizes ease of use. The well-organized categories and intuitive navigation allow customers to find their desired products quickly. The search bar is highly efficient, providing accurate results. The website's loading speed is impressive, contributing to a smooth browsing experience.

Returns and Exchanges

Kennelstore.co.uk has a fair returns and exchanges policy. Customers can return products within a specified timeframe, provided they are in their original condition. The process is straightforward, and the customer service team is readily available to guide customers through the return process, ensuring a positive experience.

Promotions and Discounts

Kennelstore.co.uk frequently offers promotions and discounts, making it an even more enticing option for pet owners on a budget. These deals can be found on their website and social media channels. Subscribing to their newsletter also grants customers access to exclusive offers and new product releases.

Reputation

Kennelstore.co.uk has built a solid reputation within the pet supplies industry. Their commitment to providing top-quality products, excellent customer service, and a user-friendly shopping experience has garnered positive feedback from customers. The company's dedication to delivering on their promises has led to a high level of trust among pet owners.

Payment Options

Kennelstore.co.uk offers a range of secure and convenient payment options. Customers can choose to pay with major credit cards, such as Visa, Mastercard, and American Express. Additionally, online payment methods like PayPal provide an extra layer of security and peace of mind during transactions.

Loyalty Programs

Currently, Kennelstore.co.uk does not have a loyalty program in place. However, they often reward repeat customers through exclusive promotions and discounts, ensuring that their continued support is appreciated.

Customer Reviews

Customer reviews play a crucial role in establishing trust and credibility, and Kennelstore.co.uk understands that. They actively encourage customers to leave reviews on their website after purchasing products. These reviews, coupled with the positive feedback received on external platforms, provide potential customers with valuable insights when making purchasing decisions.

Community Involvement

Kennelstore.co.uk actively participates in charitable initiatives and community involvement. They collaborate with animal shelters and rescue organizations, donating a portion of their sales to support animal welfare. Such community involvement showcases their commitment to making a positive impact beyond their business operations.

Shipping and Costs

Shipping options are available for both UK and international customers; however, costs can vary depending on the size and weight of the items. While smaller products like pet accessories often have reasonable shipping fees, larger items like kennels might incur higher charges due to their bulk. Kennelstore.co.uk strives to ensure efficient shipping and delivery, partnering with reliable courier services.

In conclusion, Kennelstore.co.uk is a reputable online retailer specializing in pet supplies, particularly kennels. With their extensive selection, competitive pricing, excellent customer service, and commitment to quality, they have established themselves as a trusted destination for pet owners. Their user-friendly website, extensive customer reviews, and community involvement contribute to their credibility and authority in the market.