Kerastase-usa User Reviews

Introduction

Kerastase is a high-end haircare brand that has been providing luxurious haircare solutions for over 50 years. Its products are designed to target specific hair concerns and are formulated with high-quality ingredients to deliver salon-worthy results. Kerastase USA's website is the go-to destination to shop for their range of haircare products, offering a range of products for diverse hair types and concerns.

Pros and Cons

Pros: - High-quality range of haircare products - Wide range of products to cater to different hair types - Responsive customer support - Free shipping on orders over $100 - Loyalty program for customers to earn rewards Cons: - Products can be expensive - Limited availability of promotions and discounts

User Experience

Kerastase USA's website has a clean and user-friendly interface that makes it easy for customers to navigate and find the products they need. The website also offers a virtual consultation service, providing personalized haircare recommendations to customers. The checkout process is straightforward, and customers can track their orders on the website.

Pricing and Value for Money

Kerastase products are considered high-end and can be expensive. However, the products' quality justifies the cost, and customers can expect salon-worthy results in the comfort of their homes. The website also offers a loyalty program that allows customers to earn points that can be redeemed on future purchases, helping them save money on their haircare needs.

Alternatives

Kerastase's high-end haircare products make it unique in the market. However, there are alternative affordable haircare brands available for customers who are price-conscious or have a limited budget.

Customer Service

Kerastase USA's customer support team is responsive and helpful, providing assistance to customers via email, phone, or live chat on the website.

Product Quality and Selection

Kerastase offers a range of products to cater to different hair concerns, including hair loss, thinning hair, damaged hair, and color-treated hair. The brand uses high-quality ingredients, such as hyaluronic acid, vitamin E, and ceramides, to deliver salon-worthy results in the comfort of one's home.

Website Usability

The website is user-friendly and easy to navigate. It offers filters that help customers find the products they need based on hair type, concern, or product type.

Returns and Exchanges

Kerastase provides a 30-day return policy for products purchased through its website. The products should be unused and in their original packaging.

Promotions and Discounts

Kerastase USA offers periodic promotions and discounts, allowing customers to save money on their haircare needs. Customers can also sign up for the brand's newsletter to receive updates on sales and special offers.

Reputation

Kerastase has an excellent reputation for its high-end haircare products and personalized recommendations. The brand is trusted by professionals in the industry and has a loyal following of satisfied customers.

Payment Options

Kerastase USA accepts major credit cards, PayPal, and Klarna as payment methods.

Loyalty Programs

Kerastase USA offers a loyalty program called "Kérastase Club" that allows customers to earn points for purchases and redeem them for discounts on future orders.

Customer Reviews

Customer reviews on the website and third-party review sites are mostly positive, praising the brand's high-quality haircare products and personalized recommendations.

Community Involvement

Kerastase USA is involved in various charitable causes, including breast cancer awareness and supporting the LGBTQ+ community.

Shipping and Costs

Kerastase USA offers free ground shipping on orders over $100. Otherwise, shipping costs vary based on the order's weight and destination. The website also offers expedited shipping options for an additional fee.