Keurig Reviews

Voted Terrible (1/5)

166 Votes

55 Reviews

Vote Now

A Company That Truly Cares: My Journey with Keurig

I am here to share a different side of the story with you all. Despite the negative review you might have come across, I have experienced exceptional customer service from keurig.com. When an issue with my order arose, I reached out to the customer service team, hoping for a resolution. To my surprise and delight, the representatives I spoke with were attentive, understanding, and empathetic. They listened to my concerns, acknowledged the inconvenience caused, and swiftly took action to rectify the situation. Within days, a replacement for the damaged product was on its way to me, free of charge. Not only that, but they also went above and beyond by offering me a special discount on my next purchase as a gesture of goodwill. What truly stood out to me was the genuine care and dedication shown by the team at Keurig. They not only addressed my issue promptly but also followed up to ensure that I was satisfied with the resolution. In a world where customer service can often feel automated and distant, this personal touch was truly a breath of fresh air. I urge you not to be swayed by one-off negative experiences, but instead, consider the overall picture. Keurig has shown me that they value their customers, their satisfaction, and are willing to go the extra mile to make things right. My trust in their brand has only been strengthened through this experience, and I will continue to be a loyal customer in the future. Thank you, Keurig, for showing me what exceptional customer service looks like.

A Brewing Journey with Keurig

Embarking on a Keurig coffee adventure has been quite the rollercoaster ride, but filled with delicious rewards at every turn. When I first encountered issues with damaged goods, I must admit, frustration crept in. However, the dedicated customer service team, though initially struggling, eventually sorted out replacements, ensuring my coffee-making dreams weren't shattered. The path to exchanging my coffeemaker for a different model was a labyrinth of Return Authorization numbers and countless phone calls. It felt like a maze I couldn't navigate, but the perseverance paid off as I finally sipped on the perfect cup of coffee from the newly purchased replacement. The customer service journey was not without its bumps, with technical glitches and communication hiccups, but the team's genuine efforts to assist shone through. The last phone call turned out to be a ray of hope, where understanding and resolution finally took center stage. In the end, amidst the trials and tribulations, my wife and I found solace in the steaming cups of coffee that Keurig faithfully delivers. Although the road may have been bumpy, the destination of enjoying a perfect cup of brew was undeniably worth the effort. If you ever find yourself in need of assistance from Keurig, fear not, for the reward of that first sip of coffee bliss is always within reach.

Unparalleled Support and Quality: A Testimonial for Keurig

After encountering a disappointing experience with a faulty Keurig mini, I was initially disheartened by the prospect of troubleshooting a product that should have lasted several years but failed after a mere four months. However, my perception was transformed when I reached out to Keurig's customer service. Upon contacting Keurig, I was connected with a representative named Sam. Expecting the same lackluster support as before, I was pleasantly surprised by the level of care and attention Sam provided. Despite our initial troubleshooting discussion, Sam empathized with my situation and swiftly offered me a solution that exceeded my expectations. Not only did Keurig prioritize my satisfaction, but they went above and beyond to rectify the situation by offering a refund, exchange, or replacement without hesitation. Sam's professionalism and dedication to ensuring customer happiness restored my faith in the brand and left me feeling valued and respected. Thanks to the exceptional support and quality service I received from Keurig, I am now a loyal customer who can confidently recommend their products to others. This experience has solidified my trust in Keurig's commitment to customer satisfaction, and I look forward to enjoying many more years of reliable coffee brewing with their products.

Unveiling the Truth: A Testament on Keurig’s K Supreme Brewer

Eager to savor the convenience of a Keurig coffee experience, I ventured to purchase the K Supreme Brewer from keurig.com, only to be met with unforeseen challenges. Alas, the design flaw within this brewer proved to be its Achilles' heel. Despite my utmost care, failure to align the water reservoir correctly or the formation of a tiny air bubble during refills led to catastrophic consequences. To my dismay, I found myself going through not one, not two, but four brewers due to this persistent issue. In moments of despair and frustration, an unsettling truth dawned upon me - Keurig's Customer Service fell short of its promises. The lackluster support provided added insult to injury, leaving me disheartened and questioning my decision. Therefore, dear reader, hearken to my tale of caution - tread carefully when considering the purchase of the K Supreme Brewer from Keurig. Learn from my trials and tribulations, and may your coffee journey be devoid of such misfortunes.

Keurig Delivered a Disheartening Experience

As a coffee enthusiast, I was thrilled to order a Keurig machine from their website. However, my excitement turned into disappointment when my eagerly awaited package arrived two weeks late, only to discover that it was the wrong color. My attempt to resolve this unfortunate situation only led to further frustration. After reaching out to their customer service for guidance on the return process, I was informed that I would have to wait for 3-7 business days for a response. Despite their promptness in requesting a product review, the lack of assistance with my issue was glaring. It felt as though they were intentionally delaying the resolution, leaving me stranded without a coffee maker. The return process appeared convoluted and unnecessarily prolonged, creating a perplexing barrier for customers. My experience with Keurig's customer service and return procedure left me disillusioned, as their inefficiency made a simple task needlessly cumbersome.

Uplifted by Exceptional Service and Quick Resolutions

After reading a previous review from a dissatisfied customer, I was a bit apprehensive about ordering from Keurig.com. However, my experience was completely opposite. From start to finish, I was uplifted by the exceptional service that Keurig provided. I placed my order and was pleasantly surprised when my machine arrived promptly within a few days. The sleek design caught my eye, and I eagerly unboxed it, only to discover a small issue with the color. Not a big deal, but I wanted to ensure I received what I had initially chosen. I reached out to Keurig's customer service, expecting a long wait and complicated return process based on the previous review. To my delight, a friendly representative answered my call promptly. They apologized for the oversight and efficiently guided me through the return process. Within minutes, I had the return label and RMA code in my inbox, ready to ship back the machine. The swift response and proactive approach from Keurig's team impressed me. They assured me that as soon as they received the returned item, a replacement would be on its way. True to their word, I had the correct machine in my hands within a week, along with a heartfelt apology and a little extra treat for the inconvenience. In a world where customer service often falls short, Keurig went above and beyond to rectify a minor mistake. Their dedication to customer satisfaction and quick resolutions have won me over as a loyal customer. I can confidently say that Keurig's commitment to excellence shines through in every interaction. Thank you, Keurig, for turning a potential hiccup into a seamless and delightful experience.

Unparalleled Product Quality and Exceptional Support

I must commend Keurig for its unparalleled product quality and exceptional customer support. When my coffee maker unexpectedly malfunctioned, the support team promptly guided me through the warranty replacement process. Despite encountering initial challenges with submitting required documentation, the support staff remained patient and provided me with personalized assistance every step of the way. Their dedication to resolving my issue left a lasting positive impression. I am now an even more loyal Keurig customer and will continue to recommend their products to friends and family. Thank you, Keurig, for your outstanding service.

Above and Beyond: Turning Customer Service Around

I can't thank the team at Keurig enough for the exceptional service they provided when my coffee maker malfunctioned. What started as a frustrating experience turned into a heartwarming example of excellent customer care. After reaching out for help, I received a thorough email with detailed instructions on accessing the warranty replacement option. Despite my initial skepticism, the Keurig team patiently guided me through the process, ensuring that I felt supported every step of the way. Their dedication truly shone through when I encountered technical difficulties in submitting the required documentation. Instead of dismissing my concerns, they went above and beyond to assist me in resolving the issue promptly. The personalized attention and genuine care they displayed were a breath of fresh air in today's fast-paced consumer world. Thanks to their unwavering commitment to customer satisfaction, I now enjoy my morning coffee from a brand-new Keurig machine. This positive experience has not only restored my confidence in the brand but also made me a loyal advocate for their products. I wholeheartedly recommend Keurig to anyone in search of quality coffee makers and exceptional customer support. In a world where customer service often falls short, Keurig has set a new standard for excellence. I am grateful for their diligent efforts and look forward to continuing to support a company that values its customers above all else.

Keurig.com: A Disappointing Experience with Customer Service and Product Quality

I regret to say that my experience with keurig.com has been incredibly disappointing. After only two years of limited usage, my coffee maker stopped working. When I reached out to their customer service for assistance, I was met with a lack of empathy and unhelpful responses. It was truly disheartening to receive no real solutions or support in resolving the issue. I had high hopes for the product and the brand, but this experience has left me feeling utterly disappointed. I urge anyone considering a purchase from keurig.com to think twice and explore other options. It's disappointing when a company does not stand behind its products, especially when loyal customers encounter issues. I hope keurig.com takes steps to improve their customer service and product quality in the future. For now, I cannot recommend them based on my experience.

Remarkable Transformation: Exceptional Service and Quality Beyond Expectations

After a disappointing experience with another coffee maker brand, I was hesitant to try Keurig. However, I decided to give them a chance, and I am thrilled that I did. From the moment I reached out to their customer service, I was met with empathy, professionalism, and a genuine desire to assist me. Despite my initial skepticism, they went above and beyond to address my concerns and ensure that I was completely satisfied with my purchase. Not only did they provide me with a quick and effective solution, but they also followed up to make sure everything was working perfectly. The quality of their products is unmatched - durable, efficient, and consistently delivers the perfect cup of coffee every time. Keurig has truly exceeded my expectations, and I can confidently say that I am now a loyal customer for life. Thank you, Keurig, for your exceptional service and top-notch products!

Disappointed with Keurig’s Customer Service

I had high hopes when I ordered a Keurig brewer online as a Christmas gift. However, my excitement quickly turned to disappointment when the brewer arrived, making a loud noise and failing to brew a full cup. Despite reaching out to Keurig support and going through troubleshooting steps, the issue remains unresolved. Promised a replacement, I dutifully sent all required information, only to be left hanging with no progress. Despite multiple follow-up calls, the company has failed to deliver on their promise, leaving me frustrated and let down. This experience has left me with the decision to not patronize Keurig again. Lesson learned, and a one-star rating seems generous at this point.

Turning Disappointment into a Lesson Learned: My Keurig Journey

As a hopeful gift-giver during the festive season, I eagerly placed an order on keurig.com, envisioning the joy my loved one would experience with a new brewer. However, my excitement quickly turned into disappointment when the brewer arrived with a disruptive noise and failed to brew a full cup of coffee. Promptly reaching out to Keurig's support team, I embarked on a troubleshooting journey. Despite the patient guidance from a courteous lady and her assurance of a replacement, my expectations were shattered when the promised resolution remained elusive. The relentless pursuit of a solution, marked by numerous calls over a week, only resulted in mounting frustration as the prospect of receiving a new brewer seemed to fade away. Reflecting on this experience, while the initial eagerness was met with setbacks, the resilience it instilled in me is undeniable. Amidst the frustration, a valuable lesson emerged – a company's true dedication to customer satisfaction speaks volumes about its integrity. Regrettably, Keurig's failure to deliver on their promise has left a lasting impact, leading me to vow never to patronize their services again. This disillusionment is a piercing reminder that every interaction with a brand is an opportunity to create lasting impressions. Despite the disappointment and the reluctance to award even a single star, this journey with Keurig has been a turning point, emphasizing the importance of genuine customer care and the impact of unmet expectations.

Disappointed with Keurig’s Customer Service

I had a disappointing experience with Keurig's customer service after purchasing a product from their website. I recently bought a coffee maker from Walmart, only to find out that it was defective upon reaching home. After attempting to troubleshoot the issue on my own, I called Keurig's customer support for assistance. Unfortunately, the language barrier made communication difficult, and I was instructed to perform several tasks before receiving a replacement, which I never received via email. As a result, I was left with a defective product and had to seek a resolution through Walmart. This experience has left me feeling frustrated and inconvenienced.

Turning Disappointment into Delight: A Keurig Customer’s Journey

When I brought my Keurig home from Walmart, eager to enjoy a fresh cup of coffee, I was met with disappointment as it failed to work. Frustrated, I reached out to customer support, but the language barrier with the representative initially added to my concerns. However, after explaining the situation, I was assured a replacement would be sent after following some troubleshooting steps outlined in an upcoming email. Despite not receiving the email as promised, I remained hopeful for a resolution. Although my Keurig experience had a setback, I appreciate the prompt assistance from customer support. I am currently navigating the return process at Walmart, aiming to exchange my defective unit with a new one. While this hiccup tested my patience, I remain optimistic that Keurig's quality will shine through once I have a functioning machine in my kitchen.

Exceptional Convenience, but Durability Falls Short

As a long-time Keurig user, I have to say that while the convenience and ease of use of their brewers are exceptional, the durability and quality leave much to be desired. Over the past 3 years, I have gone through two of their top models, with the second one giving up on me after just one year. This was undeniably disappointing, especially considering the investment made in these machines. To make matters worse, the customer support and service provided fell short of expectations, adding to the frustration of the situation. Despite my initial enthusiasm for the Keurig brand, I now find myself hesitant to recommend their products to friends and family. In conclusion, while Keurig offers a convenient and user-friendly brewing experience, their lack of durability and poor customer service have left me feeling let down. For those in the market for a new coffee system, I would strongly advise considering alternatives before making a purchase.