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10% users rated Very Good
50% users rated Excellent
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Review article published on: 02 Feb 2019

Last updated by on 10 Mar 2023

"I'm the author of two non-fiction books: Wanderland shortlisted for the Stanford Dolman Award and Wainwright Prize, and the award-winning Wild Times."
Dec 2022 5 5 5 5 5 5
Jan 2023 5 5 1.4 3.1 4.1 5
Feb 2023 5 1.8 1.3 5 5 5
Mar 2023 5 5 5 5 5 5
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Detailed Kfc Review by


KFC, also known as Kentucky Fried Chicken, is a popular fast-food chain that originated in the United States in the 1930s. Over the years, it has expanded its business and now operates in more than 100 countries worldwide, including India. KFC's website in India,, offers customers the convenience of ordering their favorite KFC meals online, from the comfort of their homes.

Pros and Cons

One of the biggest advantages of using is the convenience it offers. Customers can place their orders quickly and easily, without having to leave their homes. Additionally, KFC's website offers a wide range of menu items to choose from, ensuring customers can find their favorite food items. However, one downside of using the website is that the delivery times can be longer during peak hours.

User Experience

Overall, offers a great user experience. The website is easy to navigate and is visually appealing. Customers can easily find the menu options they are looking for, and the ordering process is straightforward. The website also offers features such as order tracking and order history, making it easy for customers to keep track of their orders.

Pricing and Value for Money

KFC's prices are reasonable for the quality and quantity of food they offer. Customers can also take advantage of promotional offers and discounts, which further increase the value for money.


There are a few alternatives to KFC in India, such as McDonald's, Burger King, and Domino's. However, KFC's menu is unique and offers a different flavor profile than these competitors.

Customer Service

KFC's customer service is reliable and responsive. Customers can reach out to the company via phone or email with any questions or concerns they may have.

Product Quality and Selection

KFC's products are of high quality and are made using fresh ingredients. The menu offers a wide selection of items, including chicken combos, burgers, rice bowls, and wings.

Website Usability

KFC's website is user-friendly and easy to navigate. The menu options are clearly listed, and the ordering process is simple and straightforward. The website also offers features such as store locators and nutritional information, making it easy for customers to find the information they need.

Returns and Exchanges

KFC has a strict policy on returns and exchanges. Customers can only return or exchange their orders if the product delivered is incorrect, damaged, or expired.

Promotions and Discounts

KFC regularly runs promotional offers and discounts on its website, which customers can take advantage of to get good deals on their orders.


KFC has a good reputation in India, with many satisfied customers. The company is known for its high-quality food and excellent customer service.

Payment Options

KFC's website offers multiple payment options for customers, including credit/debit cards, net banking, and cash on delivery.

Loyalty Programs

KFC offers a loyalty program called "KFC Appy Fizz", which rewards customers for their loyalty with special offers and discounts.

Customer Reviews

Customers on have generally positive reviews of KFC's food quality and customer service. Many customers appreciate the convenience of ordering online and the variety of menu items on offer.

Community Involvement

KFC is involved in a number of community initiatives in India, including programs to support underprivileged sections of society.

Shipping and Costs

KFC charges for shipping based on the location of the customer and the size of the order. The website provides a shipping cost calculator to help customers estimate the shipping costs before finalizing their orders.


Overall, is a great option for KFC lovers who want the convenience of ordering online. The website offers a good user experience, a wide range of menu items to choose from, and reliable customer service. While there are some downsides, such as longer delivery times during peak hours, these are outweighed by the advantages of using the website.