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15% users rated Poor
5% users rated Average
10% users rated Very Good
50% users rated Excellent
Unwavering Quality and Longevity
Reflecting on my experience with kidly.co.uk, I must acknowledge the journey with the 2 puddle suits I purchased. Initially drawn in by the promise of durability, I soon found myself disheartened by the zipper's untimely demise after a mere year and a half of use. The zips' lining disintegration and the broken zipper left me feeling disappointed, especially after investing close to £80 in these suits with high hopes of longevity. As I ponder on my future choices, I may lean towards more budget-friendly alternatives, having encountered smoother experiences in the past. Despite this setback, I treasure the memories made in those puddle suits, but the quest for enduring quality continues.A Pleasant Surprise
After reading a few negative reviews on kidly.co.uk, I was hesitant to place an order for the bunny bean bag. However, I decided to give it a chance for my nephew's 1st Birthday. To my pleasant surprise, the bean bag exceeded my expectations! The bunny bean bag was not only adorable but also incredibly well-made. The ears were perfectly perky, and the design flawlessly matched the picture. The quality of the chair was exceptional, with a perfect balance of firmness and comfort. My nephew absolutely loves it and spends hours sitting and playing comfortably. Despite the initial doubts, the fast delivery and the fantastic product have truly impressed me. It's a shame that not all experiences match up to this one. Thank you, kidly.co.uk, for delivering such a delightful product!Elegant Swan-inspired Doll Bed: A Grandmother’s Experience
As a grandmother seeking the perfect Christmas gift for my granddaughter, I stumbled upon the charming "Sweet Swan Dolly Bed" on kidly.co.uk. Drawn to its delicate design, I envisioned my granddaughter cherishing this piece for years to come. Upon its arrival, though, I was surprised by its petite size. While I admit that the dimensions were clearly stated in the description, I couldn't help but feel a pang of disappointment. The price seemed a bit steep for what it offered. Despite initially feeling let down by my purchase, I must commend the exquisite craftsmanship and intricate details on the doll bed. The swan-inspired design exuded elegance and sophistication, capturing my granddaughter's imagination instantly. It may be small, but its beauty is undeniable. In retrospect, this experience taught me the importance of closely examining product descriptions and dimensions before making a purchase. While the "Sweet Swan Dolly Bed" may not have met my size expectations, its charm and craftsmanship did not go unnoticed. It now resides in my granddaughter's room, where it adds a touch of whimsy to her playtime. To fellow shoppers considering this dolly bed, I recommend appreciating its artistry and whimsical design while keeping in mind its petite size. It may not be for everyone, but for those who appreciate intricate details and enchanting aesthetics, it is a delightful addition to a little one's playtime repertoire.Outstanding Customer Service Experience with KIDLY!
My heartfelt testimonial for Kidly.co.uk is all about the outstanding customer service experience I had with them. I was initially hesitant about placing an order, but I'm so glad I did. From the moment I reached out for assistance, a lovely individual named Rose went above and beyond to help me every step of the way. Despite a small hiccup with my order being delivered in separate parts, Rose made sure to rectify the situation promptly. Even when I requested a price match for an item, the team at Kidly went out of their way to accommodate my request. Although I eventually decided to return the item, the returns process, thanks to Rose's guidance, was a breeze! I was kept in the loop throughout, and my refund was processed efficiently. I cannot emphasize enough how grateful I am for the exceptional support I received from Kidly's customer service team. They truly made what could have been a frustrating experience into a positive one. I highly recommend Kidly to anyone in search of not only fantastic products, but also top-notch customer care. Thank you, Rose, and the entire Kidly team, for turning my initial apprehension into complete satisfaction!Unwrapping Joy: A Mother’s Perspective on Kidly’s Black Friday Magic
As a mother, the pressure to create memorable holiday moments for my daughters weighs heavily on me. That's why when I discovered Kidly during their Black Friday sale, I felt like I hit the jackpot. I eagerly snapped up all my daughters' Christmas presents, and the excitement only grew as the packages arrived at our doorstep in record time. The quality of each item surpassed my expectations, and I couldn't wait to see the joy on my daughters' faces as they unwrapped their gifts. From colorful toys to educational games, Kidly offered a fantastic range of items that catered to all my daughters' interests. Kidly has truly transformed my holiday shopping experience, elevating it from a stressful chore to a delightful treasure hunt. I'm grateful for the seamless process, timely delivery, and unparalleled quality offered by Kidly. This Black Friday, Kidly didn't just deliver products; they delivered joy and unforgettable memories for my family. Thank you, Kidly, for making our holidays brighter and more magical than ever before.Transforming Customer Experience: A Testimonial on Kidly.co.uk
After a recent mix-up with sizing on my order from Kidly.co.uk, I felt compelled to share my experience so that others may benefit from it. I placed an order on a Friday evening, only to realize immediately that I had selected the wrong sizes for a couple of items. Eager to rectify the mistake, I promptly sent two to three emails to their customer service team, expecting a swift correction upon their return to the office on Monday. To my surprise, I received an email from the warehouse on Saturday morning indicating that my items were already being prepared for shipment that day, contrary to the website's listed weekend closure. When my package arrived on Monday, I was disappointed to find that the incorrect sizes were still included. Frustrated by the lack of a phone number for direct communication, I reached out via chat, only to be informed that orders could not be modified post-checkout. The customer service representative advised me to return the items for a full refund and reorder the correct sizes—a process I deemed inconvenient and time-consuming. Despite the setback, I appreciate the prompt assistance provided through live chat and the option for a refund. However, the inability to amend orders post-purchase left me feeling let down and inconvenienced. While I may not choose to reorder from Kidly.co.uk in the future, I acknowledge the potential for improvement in their customer service policies and hope that this feedback contributes to a more seamless shopping experience for others.From Baby’s First Steps to Teenage Dreams: A Lifelong Love for Kidly.co.uk
Ever since the moment my daughter came into this world, Kidly.co.uk has been my go-to destination for all things kids-related. From adorable onesies for her first steps to trendy outfits for her teenage dreams, this website has been a constant source of joy and convenience for our family. The wide range of products that Kidly offers is simply unparalleled. Every item exudes quality and thoughtfulness, reflecting the care that Kidly puts into curating their collection. Whether it's a sturdy stroller, a cozy blanket, or a fun toy, each purchase has exceeded our expectations, making every milestone in our daughter's life even more special. I can confidently say that Kidly.co.uk has played a significant role in not just meeting our needs as parents but also in exceeding them with their exceptional customer service and a seamless online shopping experience. The love and dedication that Kidly pours into their products truly shine through, making them more than just a retailer but a trusted partner in our parenting journey. I wholeheartedly recommend Kidly.co.uk to all parents out there looking for top-notch quality, stylish designs, and a reliable shopping experience. Thank you, Kidly, for being a part of our family's story and for making every purchase a delightful experience. 🧡Exceptional Customer Service Turned My Experience Around!
I initially shared a disappointing review about Kidly due to poor quality own-brand items. However, I must applaud their exceptional customer service for transforming my perception. Despite my child's puddlesuit facing a zipper issue after just one wear, Kidly's response restored my faith in their brand. After airing my concerns, Kidly promptly addressed the situation, going above and beyond to rectify the problem. Their willingness to listen and take action truly impressed me. This level of care and dedication to customer satisfaction is rare to find these days. I now see Kidly in a new light – a company that values its customers and stands by its products. Their proactive approach in resolving issues speaks volumes about their commitment to excellence. I am grateful for their swift resolution and renewed confidence in their brand. Thank you, Kidly, for not only fixing the problem but for turning my negative experience into a positive one. Your outstanding customer service has won me over, and I look forward to future shopping experiences with you.Transforming Playtime: A Heartwarming Journey with Kidly
The joy that Kidly has brought into our home is simply unparalleled. As a parent, finding a one-stop shop for my daughter's toys and clothes has been a game-changer, and Kidly has truly exceeded all expectations. Not only is their selection exceptional, but the quality of the products is outstanding. The moment my daughter's eyes light up upon receiving a new toy from Kidly is priceless. What's even better is the affordability factor - thanks to their sales, I can indulge in high-quality items without breaking the bank. Kidly has become our go-to for everything, especially shoes! Thank you, Kidly, for making playtime magical and shopping a breeze!Exceptional Service and Fast Shipping – A Shopper’s Oasis!
My delightful experience with kidly.co.uk exceeded all expectations! Not only did I find the perfect items for my little one, but the shipping was incredibly prompt. Within just a few days, my parcel arrived in pristine condition. Their attention to detail and dedication to customer satisfaction truly sets them apart. Unlike other online retailers, Kidly utilizes a reliable shipping service that ensures timely deliveries. I was thrilled to receive my order without any delays or complications. For parents seeking a seamless shopping experience and top-notch products, I wholeheartedly recommend Kidly. Rest assured, your items will arrive swiftly and in perfect condition, making every purchase a joyous occasion!Our Lifelong Love Affair with Kidly: A Testament to Quality and Consistency
Embarking on our journey with Kidly years ago was one of the best decisions we've ever made. Time and time again, we've been astounded by the flawless execution of each and every item we've purchased. From the moment the packages arrive at our doorstep, we're greeted with a sense of joy and anticipation that never fades. Our trust in Kidly has only grown stronger with time, as their products consistently surpass our expectations in terms of both quality and price. Not once have we encountered a bad experience, a testament to the dedication and commitment of the Kidly team to ensuring customer satisfaction. The beautiful quality of every item we've received is a true reflection of the care and attention to detail that goes into curating their range. From practical essentials to special treats, Kidly has become an integral part of our lives, enriching our everyday experiences with their thoughtfully designed products. We wholeheartedly recommend Kidly to anyone in search of not just goods, but of an experience that resonates with love and care. Thank you, Kidly, for consistently delivering excellence and for being a reliable companion on our journey through parenthood.An Unforgettable Experience: Kidly’s Exceptional Service and Products
I recently had the pleasure of encountering the remarkable team at Kidly, and I couldn't be more impressed with their outstanding customer service and top-notch products. When a gift I ordered for Christmas failed to arrive before my departure, I reached out to Kidly, and to my surprise, they promptly dispatched a second parcel to ensure it reached its destination on time. Their dedication to customer satisfaction truly exceeded my expectations. Thanks to Kidly's swift action and commitment to going above and beyond, not one, but two of my friends' precious babies now have the joy of owning puddle suits that they absolutely adore. The smiles on their faces were truly priceless, and it wouldn't have been possible without Kidly's exceptional service. I am immensely grateful for the incredible effort and care shown by the team at Kidly. Their dedication to their customers is truly commendable, and I cannot recommend them enough. Thank you, Kidly, for turning a potentially stressful situation into a heartwarming moment that will be cherished for years to come. You have earned a loyal customer for life.Unexpectedly Subdued: A Tale of True Colors Revealed
Diving into my recent experience with kidly.co.uk, I couldn't contain my excitement as I awaited the arrival of the enchanting sea blue jelly sandals showcased on their website. However, upon unboxing the much-anticipated footwear, I was met with a twinge of disappointment. The quality and style were as promised, but the vibrant turquoise hue that had captured our hearts online appeared to have metamorphosed into a somber grey-blue in reality. While the discrepancy between expectation and reality initially left me crestfallen, I couldn't help but appreciate the authenticity of the color once the initial shock wore off. The subdued shade, though not what I had envisioned, exuded a subtle charm that grew on me with each passing moment. It was a case of unexpected elegance, a deviation from the bright tones I typically gravitate towards. Reflecting on this encounter, I am grateful for the revelation of the true colors of the sea blue jelly sandals. Despite the initial misalignment with my expectations, the authenticity of the product's hue now shines through as a distinctive feature rather than a flaw. I may still consider a replacement, not out of displeasure, but to explore the kaleidoscope of colors awaiting discovery in kidly.co.uk's collection.An Ethical Gem in Online Shopping – Kidly.co.uk Shines Brightly
Reflecting on my numerous orders from Kidly.co.uk, I am compelled to share how their exceptional products and ethical values have left a lasting impression on me. The Kidly clothes range, in particular, stands out for its impeccable quality and timeless designs, making it a go-to for reliable basics. Beyond their in-house collection, Kidly's curated selection of branded products never fails to impress. Each item I've received was not only promptly delivered but also surpassed my expectations in terms of quality and style. What truly sets Kidly apart is their commitment to sustainability. Unlike many other retailers, Kidly opts for eco-friendly packaging, avoiding unnecessary waste and excessive materials. As someone who values environmental responsibility, this conscious choice not only delights me but also sets a benchmark for other companies to follow. Shopping with Kidly is not just a transaction; it's a testament to supporting a business that prioritizes both the planet and its customers. My experiences with Kidly have not only been seamless but also enriching, knowing that I am contributing to a more sustainable future with each purchase. In a sea of online shops, Kidly.co.uk shines brightly as a beacon of ethics, quality, and genuine care for its customers and the world we live in.Exemplary Customer Service at Kidly.co.uk: A 5-Star Experience Worth Celebrating
When I first stumbled upon Kidly.co.uk, I wasn't sure what to expect. Little did I know that my experience would exceed all expectations. With Christmas approaching, my family decided to purchase a couple of items from the website. To our delight, the products arrived promptly, just as promised. Months later, when an issue arose with one of the items, I was truly impressed by the level of customer service we received. The team at Kidly swiftly sprang into action, reaching out to the supplier and diligently resolving the problem. Their friendly demeanor, wealth of information, and efficient handling of the situation were unparalleled. I must admit, it's been a while since I've encountered such exceptional customer service. The entire Kidly team went above and beyond to ensure our satisfaction, even going as far as responding to my emails promptly, despite my tardiness. Their dedication and commitment to customer care are truly commendable. Thank you, Kidly, for restoring my faith in outstanding service. I wholeheartedly recommend Kidly.co.uk to anyone in search of top-notch products and unparalleled customer support. Here's to team Kidly for setting the gold standard in customer service excellence!No Results Found
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{{{reviewBody}}}Introduction
Kidly.co.uk is an online retailer that offers a wide range of products for children, from baby essentials to toys and clothing. With its user-friendly website and commitment to quality, Kidly has gained a reputation as a go-to destination for parents looking for reliable and stylish products for their little ones.
Pros and Cons
- Pros:
- Extensive product selection
- High-quality and well-curated products
- User-friendly website with easy navigation
- Responsive customer service
- Competitive pricing
- Free shipping on orders over a certain amount
- Cons:
- Limited international shipping options
- Some products can be on the pricier side
User Experience
Kidly.co.uk offers an intuitive and visually appealing website design, making it easy for users to navigate and find what they're looking for. The search function allows users to quickly filter and refine their product options. The checkout process is seamless, with clear instructions and multiple payment options for convenience.
Pricing and Value for Money
Kidly aims to provide value for money by offering high-quality products at competitive prices. While some items may be on the pricier side, the superior quality and durability justify the cost. Regular promotions and discounts further enhance the value for money proposition.
Customer Service
Kidly prides itself on providing excellent customer service. Their responsive and knowledgeable customer service team is available to assist customers with any queries or issues promptly. Kidly's commitment to customer satisfaction is evident in their proactive approach to resolving problems and ensuring a positive shopping experience.
Product Quality and Selection
At Kidly, product quality is paramount. They carefully curate their selection and collaborate with trusted brands renowned for their exceptional quality and safety standards. Customers can browse a wide array of products, including clothing, toys, nursery essentials, and more. Whether you're looking for organic clothing or educational toys, Kidly offers an extensive range of options to cater to different needs and preferences.
Website Usability
Kidly.co.uk boasts a user-friendly website that is clean, well-organized, and easy to navigate. Categories and subcategories are clearly labeled, allowing customers to find products efficiently. The website also features helpful filters and sorting options to streamline the shopping experience.
Returns and Exchanges
Kidly has a customer-friendly returns and exchanges policy. They understand that sometimes products may not meet customers' expectations or requirements. Kidly accepts returns within a reasonable timeframe, provided the items are unused and in their original condition, with all tags and packaging intact.
Promotions and Discounts
Kidly frequently runs promotions and discounts, both seasonal and product-specific. These offers provide customers with the opportunity to make significant savings on their purchases. Customers can keep up to date with the latest promotions by subscribing to Kidly's newsletter or following them on social media platforms.
Reputation
Kidly has built a solid reputation as a reliable and trustworthy online retailer for children's products. Their commitment to product quality, customer service, and a seamless shopping experience has earned them positive reviews and feedback from satisfied customers. Kidly's dedication to upholding industry standards and prioritizing the safety and well-being of children further reinforces their reputation.
Payment Options
Kidly offers a range of payment options to cater to customer preferences. Customers can securely make payments using major credit cards, such as Visa, Mastercard, and American Express. Additionally, Kidly supports payments through PayPal for added convenience and security.
Loyalty Programs
Kidly currently does not offer a specific loyalty program. However, they frequently reward customers with exclusive offers and discounts through their newsletter and social media channels. By subscribing and staying engaged, customers can take advantage of these special perks.
Customer Reviews
Customer reviews play an essential role in helping customers make informed purchasing decisions. Kidly features customer reviews on their website, providing valuable insights into product quality, durability, and overall customer satisfaction. Customers can also review products themselves, contributing to the Kidly community and helping fellow shoppers.
Community Involvement
Kidly not only focuses on delivering top-notch products and service but also believes in giving back to the community. They actively support charitable organizations and initiatives aimed at improving the lives of children and families. By shopping at Kidly, customers indirectly contribute to these philanthropic efforts, making a positive impact.
Shipping and Costs
Kidly offers reliable and efficient shipping services within the UK. They aim to dispatch orders as quickly as possible, ensuring prompt delivery. The shipping cost varies based on the weight and size of the items ordered. Kidly provides free shipping on orders over a certain amount, making it even more cost-effective for customers.