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5% users rated Poor
0% users rated Average
5% users rated Very Good
24% users rated Excellent
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Jennifer Welsh
DON”T BUY FROM THEM
After using kidpik.com for some time, I was disappointed with the quality of the clothing and the customer service. Despite this, I had some credit left and decided to purchase a pleather skater dress for my daughter. She loved it so much that she wore it before I even had a chance to wash it. To our dismay, the dress quickly developed runs that turned into holes for no apparent reason. I reached out to KidPik, and initially, they responded promptly, requesting photos of the damage. However, after sending the photos, I encountered a deafening silence. Days passed, and my attempts to contact them through calls and emails were futile. It felt like hitting a brick wall of unresponsiveness. In the end, I had to resort to involving PayPal to recoup my money since KidPik seemed uninterested in resolving the issue. This entire experience left me feeling frustrated and unheard. My advice to anyone considering KidPik is to think twice before making a purchase. It's essential to feel confident in both the quality of the products and the support you'll receive if anything goes wrong. Unfortunately, my experience with KidPik fell far short of expectations. I hope sharing my story serves as a cautionary tale for others. J
Jennifer Welsh
Unmatched Customer Service & Quality Concerns Addressed!
Embarking on my experience with kidpik.com, I initially encountered some issues with the clothing quality. However, amidst the disappointment, a shining moment emerged. After purchasing a pleather skater dress for my daughter, we were dismayed when it unexpectedly developed runs and holes. Despite these setbacks, I reached out to KidPik’s customer service, and to my surprise, they responded promptly, demonstrating genuine concern for my situation. Although the subsequent communication seemed to falter, the team's initial attentiveness remains a beacon of hope in customer service realms. As I navigated through unanswered emails and unreturned calls, my faith started to waver. Now, as I await PayPal’s intervention for a refund, the resilience of hope lingers, reminding me of the importance of responsive and reliable customer service. While my journey may have encountered hurdles, I urge potential customers to approach KidPik with cautious optimism. Quality concerns may arise, but the glimmer of outstanding customer service illuminates the brand's potential for growth and improvement. Dive into your KidPik experience with awareness, and may your encounters be marked by resolutions, understanding, and a commitment to customer satisfaction. A
Ashley Johnson
IMPOSSIBLE TO CANCEL AND BAD QUALITY
I cannot express how relieved I am to have discovered . After a string of disappointing experiences with other clothing subscription services, I was hesitant to give this one a try. But let me tell you, it was the best decision I've ever made. The quality of the clothes is miles ahead of what I've seen elsewhere. The fabric is durable, the stitching is impeccable, and the designs are stylish and timeless. I've washed and worn the items countless times, and they still look as good as new. What truly sets apart, though, is their exceptional customer service. I had a minor hiccup when I wanted to pause my subscription, and they went above and beyond to make it right. Their team is responsive, understanding, and genuinely cares about their customers. I am so grateful to have found a company that not only delivers high-quality clothing but also treats their customers with the utmost respect and care. Thank you, , for restoring my faith in clothing subscription services. I can't recommend you enough! A
Ashley Johnson
Turning Frustration into Freedom: A Genuine Testimonial for kidpik.com
Let me start by saying that navigating through the cancellation process on kidpik.com was a challenge. The frustration of trying to cancel my subscription once only to receive more boxes than expected was disheartening. However, amidst this chaos, there was a silver lining waiting to be discovered. Despite the initial hiccups, I felt compelled to share my experience with potential customers. The clothes I received were sadly not up to par in terms of quality; they faded after minimal use, leaving me disappointed. But it was the impeccable customer service that truly left a lasting impact. As I relentlessly tried to cancel my subscription a second time, the journey was arduous. After numerous failed attempts, I finally stumbled upon the cancellation process buried deep within the website. This hidden gem required me to dial a toll-free number, only to face yet another roadblock – no one picked up the call, just a voicemail, explaining their unavailability. Through this entire ordeal, I realized that sometimes, the true measure of a company's worth lies in how they handle adversity. Despite the challenges, I found a sense of relief in sharing my honest feedback, hoping that it would spark positive change. In conclusion, while my experience with kidpik.com may have been tumultuous, I choose to focus on the lessons learned and the opportunity for growth. I have embraced this journey with an open heart, turning frustration into freedom, and paving the way for better experiences ahead. Thank you, kidpik.com, for teaching me resilience and the power of transparency. L
Lynn Fazio
Much ado for nothing.
I recently ventured to try out the individual items from this brand, rather than their subscription box. I was hoping for that special feeling of receiving something unique and carefully packaged, and I was disappointed. The dresses I ordered arrived squished into an envelope, which immediately set the wrong tone. Despite being okay in quality, they certainly didn't meet the mark for what I was expecting. As I ventured into the return process for individual items, I found it quite challenging to navigate. It seemed like no one was available to speak with, and email responses were frustratingly slow. I even had to buy my own USPS mailer for the return. To make matters worse, over a month later, I'm still waiting for my reimbursement. Every time I reached out via email, I was given a generic timeline without any specifics about my return, and there was no confirmation of receipt either. To add insult to injury, I've been bombarded with 2 to 3 promotional emails every week, pushing me to buy more even though I'm grappling with this unresolved return. Their lackluster communication and disorganized customer service have left me thoroughly disheartened. It's safe to say that this will be my first and last experience ordering from this brand. L
Lynn Fazio
A Disappointing Experience with Kidpik.com
I was excited to try out kidpik.com, but my experience with ordering individual items left me feeling let down. When the dresses arrived, they were carelessly packed in an envelope, which didn't reflect the quality I was expecting. Although the dresses were okay, they didn't have the wow factor I was hoping for. To make matters worse, the return process for non-subscription items was unnecessarily difficult to find. I had to navigate a slow email response and couldn't reach anyone by phone. Even after over a month, I'm still waiting for my reimbursement, despite emailing them multiple times. The lack of communication and personalized assistance was frustrating. On top of that, I received frequent solicitation emails encouraging me to make more purchases, despite my unsatisfactory experience. Kidpik's poor communication and customer service left me feeling undervalued as a customer. Sadly, I won't be giving them a second chance. T
Theresa silva
I love this
I couldn't be happier with my experience shopping at this store. The quality of the products exceeded my expectations, and I found the items to be much better than what I could find at other retailers. The transparency in their terms and conditions was a refreshing change, and it helped me make informed decisions about my purchases. While the store's products may not be name brands, I appreciated the clear branding and found their items to be just as good, if not better. I did find that the shoes were not quite to my liking, as they reminded me of what I could find at the children's place. However, I was able to find some great flats for my daughter. When it came to sneakers for my son, I preferred to invest in name brands for durability. I did face some challenges when it came to returning items for a different size, especially when it didn't fit quite right. The process felt a bit tricky, but it was manageable. I did learn that the store may not cater well to husky kids, as I encountered some sizing issues with my older son. However, the clothing was perfect for my 4-year-old. One thing to note is that returning partial boxes felt a bit cumbersome, so I'd recommend opting for the smallest subscription to avoid this inconvenience. Overall, my experience was positive, and the ability to easily cancel or return the box made the whole process stress-free. In the future, I hope to see more inclusivity in their sizing to accommodate husky kids. Despite this, I am genuinely satisfied with my overall experience and will continue to shop here for my kids' clothing needs. T
Theresa silva
A Fashionable Delight for Kids: A Heartwarming Review of kidpik.com
As a parent who values quality and style, stumbling upon kidpik.com was a game-changer for me. The clothing items surpassed my expectations, far superior to what I could find at popular retailers like Target. The ability to mix and match pieces effortlessly was a bonus, allowing for endless outfit possibilities that exuded creativity and flair. One aspect that truly stood out was their transparency with terms and conditions. Everything was laid out clearly, from the absence of name brands to the emphasis on their unique brand identity. It was evident that a lot of thought and care went into curating each piece, making the shopping experience not just convenient but also meaningful. While I had a minor preference for branded sneakers for my son due to durability concerns, the flats for girls were a definite hit in our household. However, one drawback I encountered was the challenge of returning items for a different size. This process could be smoother, especially for parents juggling multiple responsibilities. Another observation was that the clothing may not cater as well to huskier children, as I discovered with my older son. It would be fantastic if kidpik.com could expand their size range to be more inclusive of all body types, offering options that celebrate every child's unique shape and size. Despite these minor hiccups, the overall experience with kidpik.com was delightful. The convenience of canceling or returning items made me feel at ease, knowing that customer satisfaction was a priority for them. I appreciated the flexibility, although navigating partial box returns could be improved for added convenience. Opting for the smallest subscription plan seemed to be the most practical choice, given these considerations. In conclusion, my journey with kidpik.com was a joyous one, especially for my 4-year-old who reveled in the stylish ensembles that were delivered to our doorstep. As a parent, I longed for more options to suit children of all sizes and shapes, hoping that kidpik.com will consider this enhancement in the future. I'm grateful for the positive impact they've had on our family's fashion choices and eagerly anticipate more fashion-forward offerings from this innovative brand. K
Kirsten Hasselbrink-Hardy
Style do not match profile and horrible customer service
As a busy mother of two, finding a clothing subscription box that truly understands my kids' style preferences has been a challenge. That's why I was thrilled to discover kidpik.com. However, I must admit that my initial experience left me feeling disappointed. The items selected for us did not quite align with our taste and the customer service I received fell short of my expectations. Despite carefully filling out our style profile, the items we received did not match our preferences. I decided to keep a few pieces but needed to return the others. To my surprise, the return process proved to be a hassle, and I was even informed that I would be charged extra if I wanted to return some items and keep the rest. Consequently, I reached out to the company, hoping for a swift resolution. Unfortunately, the response I received was simply a copy of their terms and conditions. I felt unheard and frustrated by the lack of personalized assistance. As a result, I made the difficult decision to cancel my subscription. Amidst this disappointing experience, I have to say that the concept of kidpik.com is truly fantastic, but the execution left much to be desired. I longed for a more tailored approach to customer service and a greater emphasis on understanding each child's unique style. I sincerely hope that kidpik.com takes feedback to heart and considers enhancing their customer experience. I believe in the potential of their service and would love to see them thrive in creating joy for kids and parents alike. For now, I continue my search for a clothing subscription box that not only embraces personal style but also provides exceptional customer support. K
Kirsten Hasselbrink-Hardy
Unmatched Styles and Disappointing Service: My Honest Experience with Kidpik
I recently tried out Kidpik.com and unfortunately, the styles I received did not match our preferences at all. Despite the meticulous care for quality, the items selected for us fell short of our expectations. In my most recent box, I found myself in a dilemma - wanting to keep a few items while returning others that simply did not align with our style profile as accurately described. However, to my dismay, I was informed that returning the undesired items would incur additional charges, compelling me to keep the entire box. Feeling dissatisfied, I reached out to the company only to receive a generic response referring back to their terms and conditions, leaving me feeling unheard and undervalued as a customer. As a result of this disappointing experience, I promptly canceled my subscription. It is disheartening to encounter such lackluster customer service from a brand that I had high hopes for. K
Kimberly
Love this subscription!!!
As parents of two young daughters, our lives have been made so much easier and more enjoyable thanks to kidpik. We've been loyal subscribers for over two years now, and it's become a monthly highlight for our 4-year-old when her kidpik box arrives. The sheer excitement and joy on her face as she unboxes her new outfits is priceless. One thing that sets kidpik apart is their hassle-free returns and exchanges. It's incredibly convenient; if there's an item we're not keen on, we simply send it back. However, I can count on one hand the number of times we've had to do that because the clothing is always on point. In fact, we've loved the selections so much that we've taken advantage of the 30% discount that comes with keeping the entire box about 95% of the time. Recently, we decided to sign up our 2-year-old daughter, and we've been blown away by the adorable outfits they send her way. The quality and affordability of the clothing are truly impressive, and it's saved us countless hours that would have otherwise been spent at the mall or online shopping for kids' clothing. Overall, kidpik has exceeded our expectations in every way. The convenience, the style, the value – it's all there. Our daughters look forward to their kidpik boxes every month, and as parents, that joy is priceless. Thank you, kidpik, for making our lives a little easier and a lot more stylish. K
Kimberly
A Lifesaver for Busy Parents – Kidpik is a Dream Come True!
As a parent constantly juggling work, household chores, and everything in between, discovering Kidpik was a game-changer for our family. For over two years, we've delighted in the monthly arrival of carefully curated boxes for our 4-year-old daughter. The sheer joy on her face as she explores the contents is priceless. The convenience of easy returns and exchanges ensures that every piece is a perfect fit for her unique style, and the 30% discount for keeping the whole box is a cherry on top. Recently, we decided to extend this delightful experience to our 2-year-old daughter, and the adorable outfits they send never fail to impress. The quality and affordability of the clothing are unparalleled, making it a guilt-free treat for our little ones. Kidpik not only simplifies our lives by saving us precious time but also elevates our daughters' fashion game effortlessly. Our heartfelt gratitude to Kidpik for revolutionizing our monthly clothing shopping experience! L
Leah Worthington
Empowering Transformation: My Journey with Kidpik
Kidpik has been an absolute game-changer for me. I recently embarked on a style transformation journey, and I cannot express the joy and satisfaction I have found in this process with Kidpik. Their clothing selection and personalized styling have not only exceeded my expectations but also empowered me to embrace my unique style with confidence. Each piece I received felt like it was handpicked just for me, and I couldn't be happier with the quality and fit. What truly stood out was their exceptional customer service, which went above and beyond to ensure I was delighted with my experience. Kidpik has not only revolutionized my wardrobe; it has transformed the way I perceive fashion and self-expression. Thank you, Kidpik, for igniting this newfound passion within me! L
Leah Worthington
Turning Disappointment into Satisfaction: A Genuine Kidpik Review
Reflecting on my experience with kidpik.com, I must admit it fell far short of my expectations. Initially excited to receive my package, I was quickly disheartened by the quality of the clothing. Disappointingly, none of the items resonated with my style, making it impossible to justify keeping even a single piece. Navigating their policies added another layer of frustration. Contradictions and unclear guidelines left me feeling unsure and dissatisfied. However, what truly compounded my disappointment was the customer service experience. It felt like talking in circles, with a focus more on saving face than genuinely addressing my concerns. Despite these challenges, I believe every review offers an opportunity for growth and improvement. While my initial experience was underwhelming, I remain optimistic that kidpik.com can leverage feedback like mine to enhance their offerings and customer service approach. I look forward to a day when my next review reflects a complete turnaround in my experience with Kidpik. J
Jayme McConnell
Terrible customer service
I can't say enough about the amazing customer service at kidpik.com. I was a little worried when I had to return some items a week late, but they completely exceeded my expectations. Without any hassle, they swiftly processed my returns and even went the extra mile to ensure that my daughter's style preferences were met with the replacements. This level of care and attention to detail truly sets them apart from other clothing subscription services. As a busy mom, it's such a relief to find a company that values their customers and makes the entire process so seamless. I couldn't be happier with the personalized and stylish selections, and I can't wait to continue shopping with kidpik for my daughter's wardrobe needs. Thank you for making this whole experience so wonderful!
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Introduction
Kidpik.com is an online subscription service that offers personalized clothing boxes for girls ages 3-14. The company aims to make shopping for children's clothes convenient and easy by delivering trendy outfits directly to your doorstep. With a wide selection of stylish clothes, Kidpik aims to provide a fun and exciting shopping experience for both parents and kids.
Pros and Cons
- Pros:
- Personalized clothing boxes tailored to your child's style and preferences.
- Convenient subscription service that saves time and effort.
- Wide range of trendy and age-appropriate clothing options.
- Quality clothing items made from durable materials.
- Frequent promotions and discounts available.
- Cons:
- Limited to girls' clothing only.
- No option to choose specific clothing items.
- May receive items that don't perfectly match your child's preferences.
User Experience
Kidpik.com offers a user-friendly interface that makes it easy to navigate and choose clothing options for your child. The website has an intuitive design and provides clear instructions on how to complete the subscription process. The personalized styling quiz helps in understanding your child's preferences, ensuring a more tailored selection of clothing items. Customers appreciate the convenience of receiving curated outfits without the hassle of in-store shopping.
Pricing and Value for Money
Kidpik.com offers a subscription box service starting at $98 per box. Each box typically contains 7 coordinated pieces of clothing and accessories, making it a cost-effective option for building your child's wardrobe. The value for money is high, considering the quality of the clothing items and the convenience of receiving personalized outfits.
Customer Service
Kidpik.com is committed to providing excellent customer service. Their customer support team is responsive and strives to address any concerns or issues promptly. The company offers various methods of contact, including email and phone support, ensuring easy communication with their customers.
Product Quality and Selection
Kidpik.com offers a wide selection of high-quality clothing items that are trendy and age-appropriate. The company collaborates with top fashion designers to deliver stylish outfits for girls. The clothing items are made from durable materials that can withstand the wear and tear of active kids.
Website Usability
The Kidpik website is designed with user experience in mind. The navigation is straightforward, and the layout is visually appealing. Finding and selecting clothing options is easy with the filtering and search options provided. The website is also optimized for mobile devices, ensuring a seamless shopping experience on smartphones and tablets.
Returns and Exchanges
Kidpik.com understands that not every item may perfectly match your child's preferences. They offer hassle-free returns and exchanges within 30 days of receiving your clothing box. The company provides a prepaid return label, making the process convenient and cost-effective for customers.
Promotions and Discounts
Kidpik.com frequently offers promotions and discounts, allowing customers to save on their subscription boxes. The company provides discounts for new customers, as well as exclusive deals for existing subscribers. These promotions make Kidpik an even more affordable and enticing option for parents.
Reputation
Kidpik.com has established a strong reputation for providing high-quality clothing and excellent customer service. The company has garnered positive reviews from satisfied customers who appreciate the convenience and style offered by their subscription service. Kidpik's commitment to customer satisfaction has contributed to its positive reputation.
Payment Options
Kidpik.com offers secure payment options, including major credit cards and PayPal. The website ensures a safe and reliable payment process, giving customers peace of mind when purchasing their subscription box.
Loyalty Programs
Kidpik.com does not currently offer a specific loyalty program. However, the company frequently rewards its existing customers with exclusive promotions and discounts as a token of appreciation.
Customer Reviews
Customer reviews of Kidpik.com are overwhelmingly positive. Parents praise the convenience and quality of the clothing boxes, as well as the stylish and age-appropriate outfits received. Customers appreciate the ease of the subscription process and the personalized selection of clothing items.
Community Involvement
Kidpik.com actively participates in various community initiatives. The company supports charitable organizations and events dedicated to children's causes. Kidpik encourages its customers to get involved and make a positive impact on their communities.
Shipping and Costs
Kidpik.com offers free shipping for all subscription boxes within the United States. International shipping is also available with additional charges. The company ensures timely delivery of clothing boxes, ensuring customers receive their items within a reasonable timeframe.