Kiehl’s is a globally recognized skin care brand that has been in operation since the late 1800s. The brand provides a range of skin and hair care products based on natural ingredients that are safe and gentle for all skin types. With its wide range of products, Kiehl’s aims to cater to the specific needs of every customer, offering an immersive shopping experience with its online store.
Pros and Cons
Pros:
- High-quality natural ingredients
- Wide range of products for all skin types
- Discounts and promotions available
- Positive customer reviews
- Free shipping on orders over $50
Cons:
- Slightly expensive
- Limited number of physical stores
- Not all products are vegan-friendly
User Experience
The Kiehl’s website provides a seamless user experience with its easy-to-use interface and intuitive layout. The site’s design and navigation make it easy for customers to find their desired products and information about the brand’s history and values.
Pricing and Value for Money
While Kiehl’s products are slightly expensive compared to other brands, customers can be assured of high-quality and natural ingredients that are safe for all skin types. There are also a variety of discounts and promotions available, making it easier for customers to access these premium products at a more affordable price.
Alternatives
Alternative brands that customers can consider include La Roche-Posay, Aesop, and Drunk Elephant. These brands also offer natural products and cater to a variety of skin types and concerns.
Customer Service
Kiehl’s offers excellent customer service with a 24/7 customer care hotline and a live chat feature. Customers can also access the brand’s social media accounts for more information and assistance.
Product Quality and Selection
Kiehl’s produces high-quality skincare products based on natural ingredients that are gentle on the skin. The brand offers a wide range of products to cater to different skin types, concerns, and preferences.
Website Usability
The Kiehl’s website is user-friendly and offers seamless navigation through its various sections. It provides users with the option to search for products through various filters and criteria, making it easier to find products suited to specific needs.
Returns and Exchanges
Kiehl’s offers a 28-day return policy for the customer's convenience. If a customer is not satisfied with their product, they can return it within 28 days of purchase for a full refund or exchange.
Promotions and Discounts
Kiehl’s offers multiple promotions and discounts throughout the year, making its products more accessible to customers. These promotions include discounts for club members, promotional codes, and seasonal sales.
Reputation
Kiehl’s has a strong reputation in the skincare industry, with customers trusting the brand for its use of natural ingredients and policies such as no testing on animals.
Payment Options
Customers can choose from a variety of payment options including credit card, debit card, PayPal, and Apple Pay.
Loyalty Programs
Kiehl’s offers a rewards program to its customers to earn points on purchases and redeem rewards in-store or online.
Customer Reviews
Kiehl’s has a positive customer review history, with many customers praising the brand’s natural ingredients and effectiveness in treating various skin concerns.
Community Involvement
Kiehl’s is actively involved in community service and donates to various organizations working towards social causes such as climate change, sustainable living, and HIV/AIDS research.
Shipping and Costs
Kiehl’s offers free shipping for all orders over $50, and standard shipping charges apply for all other orders. The brand ships its products internationally, allowing customers from different locations to access its products.
Review Description: Worst customer service online. It's completely different than the Kiehl's shops in department stores. Like others I was sucked in by the free gift and purchased $125 in product to get it. It was listed on my order and on my packing slip. But there were no samples. I emailed them and kept getting cut and paste replies saying sorry they were out of it and read the fine print that said, while supplies last. I told them to just send me some other samples, and they said they couldn't do it. I've been a Kiehl's customer for 15 years. No more.
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Reviewer Name: Pia
Review Submission Date: 2022-12-11
Review Title: Terrible service !!! I am still shocked as I got one of the…
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Review Description: I am still shocked as I got one of the midnight recovery bottle of 30 ml online and I received the bottle completely empty!! They haven’t been in touch and they haven’t even refunded the money!! Please do not buy this brand! Please do not!! They still haven’t refund the money for something that arrived completely empty! This is shocking especially from a established brand like Yours! Please refund me the 35 pound ASAP. And I will make sure not to order from your website never again. This is not acceptable.
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Reviewer Name: Chris clark
Review Submission Date: 2022-12-10
Review Title: Do NOT ORDER from this firm
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Review Description: Do NOT ORDER from this firm! They pretend to be an all-American outfit. Make no mistake. Everything is from India including all of the "customer service." BEWARE!!!! You can't cancel anything even if the wrong information is placed. The products are not made in America. It is a total Indian outfit so who knows what's in there.
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Reviewer Name: Aarti Sharma
Review Submission Date: 2022-12-09
Review Title: Disappointed with the advent calendar
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Review Description: So I ordered an advent calendar as I love their product so much, but all I got was sample pieces in the calendar. Well, if I go to the shop and buy products, I can get free samples, so why pay £99 for the calendar? Not repurchasing it. So disappointed.
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Reviewer Name: Anne
Review Submission Date: 2022-12-09
Review Title: Late delivery and products missing!
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Review Description: Online order was delivered very late and when it arrived only half of the order was in the box! No gift with purchase and only one of the three items that were ordered. Kiehl’s customer service has been abysmal so I will dispute the charges through my credit card. This loyal customer of 15+ years will never buy Kiehl’s (or any l’Oreal owned) products again.
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Reviewer Name: margaret schlachter
Review Submission Date: 2022-12-05
Review Title: Sucks
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Review Description: Sucks, I’m waiting for a transport ID . This is the second time I have looked for my order I will never use keihls again
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Reviewer Name: Jessie Wang
Review Submission Date: 2022-11-30
Review Title: Misleading campaign
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Review Description: Buyers be aware!!!The campaign says that a gift worth $62 comes with the purchase however when this product is out of stock, khiels is only willing to refund $10 for it’s mistake. Either the gift is only worth $10, or khiels has the worst ever customer service. Either way khiels is not being honest with its customer, simply won’t buy again.
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Reviewer Name: M G
Review Submission Date: 2022-11-26
Review Title: Customer service is the worst ever
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Review Description: Why Kiehls customer service is so bad? Is it normal not to answer to customer email for 7 days?You just ruin the brand with a such attitude.
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Reviewer Name: Sarah Jane
Review Submission Date: 2022-11-21
Review Title: They censor product reviews
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Review Description: I’ve used their products for years and for the first time ever tried to leave a negative review on their company website. I received an email the same day saying, “Your review has been moderated.” They refused to publish the review! This company might want to think twice about their horrible customer service. I’ve been a loyal customer for years, but now am so angry I will never buy from them again.
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Reviewer Name: Jasmine Flowers
Review Submission Date: 2022-11-09
Review Title: The website is THE worst maze to use…
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Review Description: The website is THE worst maze to use !!! They give you 15% when you sign up for newsletters yet when you sign up they refresh your basket, so you have to add again and then code says “already been used” so I re tried. The website took me 25 mins to try and buy a toner I wanted only for the emails not to come to through ? Promo code don’t work !!! Website is faulty and constantly reloading and removing items from baskets DONT RECOMMEND THE WASTED TIME