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Kiehl’s is a globally recognized skin care brand that has been in operation since the late 1800s. The brand provides a range of skin and hair care products based on natural ingredients that are safe and gentle for all skin types. With its wide range of products, Kiehl’s aims to cater to the specific needs of every customer, offering an immersive shopping experience with its online store.

Pros and Cons

Pros: - High-quality natural ingredients - Wide range of products for all skin types - Discounts and promotions available - Positive customer reviews - Free shipping on orders over $50 Cons: - Slightly expensive - Limited number of physical stores - Not all products are vegan-friendly

User Experience

The Kiehl’s website provides a seamless user experience with its easy-to-use interface and intuitive layout. The site’s design and navigation make it easy for customers to find their desired products and information about the brand’s history and values.

Pricing and Value for Money

While Kiehl’s products are slightly expensive compared to other brands, customers can be assured of high-quality and natural ingredients that are safe for all skin types. There are also a variety of discounts and promotions available, making it easier for customers to access these premium products at a more affordable price.


Alternative brands that customers can consider include La Roche-Posay, Aesop, and Drunk Elephant. These brands also offer natural products and cater to a variety of skin types and concerns.

Customer Service

Kiehl’s offers excellent customer service with a 24/7 customer care hotline and a live chat feature. Customers can also access the brand’s social media accounts for more information and assistance.

Product Quality and Selection

Kiehl’s produces high-quality skincare products based on natural ingredients that are gentle on the skin. The brand offers a wide range of products to cater to different skin types, concerns, and preferences.

Website Usability

The Kiehl’s website is user-friendly and offers seamless navigation through its various sections. It provides users with the option to search for products through various filters and criteria, making it easier to find products suited to specific needs.

Returns and Exchanges

Kiehl’s offers a 28-day return policy for the customer's convenience. If a customer is not satisfied with their product, they can return it within 28 days of purchase for a full refund or exchange.

Promotions and Discounts

Kiehl’s offers multiple promotions and discounts throughout the year, making its products more accessible to customers. These promotions include discounts for club members, promotional codes, and seasonal sales.


Kiehl’s has a strong reputation in the skincare industry, with customers trusting the brand for its use of natural ingredients and policies such as no testing on animals.

Payment Options

Customers can choose from a variety of payment options including credit card, debit card, PayPal, and Apple Pay.

Loyalty Programs

Kiehl’s offers a rewards program to its customers to earn points on purchases and redeem rewards in-store or online.

Customer Reviews

Kiehl’s has a positive customer review history, with many customers praising the brand’s natural ingredients and effectiveness in treating various skin concerns.

Community Involvement

Kiehl’s is actively involved in community service and donates to various organizations working towards social causes such as climate change, sustainable living, and HIV/AIDS research.

Shipping and Costs

Kiehl’s offers free shipping for all orders over $50, and standard shipping charges apply for all other orders. The brand ships its products internationally, allowing customers from different locations to access its products.

Simmi Joseph Senior Content Editor

Hi, I'm Simmi Joseph, a seasoned Content Marketing professional based in Mumbai, Maharashtra, India. With a wealth of experience in B2B client management, editorial calendar creation, and team management,...