Kiehls Reviews

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46 Reviews

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Transformative Experience with Kiehl’s Online – A Testimonial of Resilience and Growth

In my journey with Kiehl's Online, I encountered challenges that tested my patience and loyalty. Initially, the lack of a straightforward cancellation feature left me frustrated as I sought to switch my order to my airline shopping miles account. Despite my swift action, the order had already processed, and I found myself at a crossroads with limited options. However, what truly impressed me was the efficiency with which Kiehl's processed my order. The speed at which they operate is truly commendable, albeit causing a moment of inconvenience for me. As I navigated through this situation, I was met with a dilemma of receiving the order, returning it, or awaiting its arrival. The uncertainty surrounding the delivery timeline further added to my apprehension. Yet, amidst these challenges, the exceptional customer service I received shone through. Despite discrepancies in delivery timelines and system information, the dedicated support staff remained professional and attentive to my concerns. Their efforts to address my inquiries and provide clarity amidst the confusion were noteworthy. While this experience tested my loyalty to the brand, it also highlighted the importance of adaptability and growth. Despite the hiccups in the online ordering process, my admiration for Kiehl's products remained unwavering. The quality of their offerings continues to be a beacon of excellence in the skincare industry. Moving forward, I appreciate the opportunity for improvement and growth that this experience has offered. As I reflect on my journey with Kiehl's Online, I recognize the potential for enhanced systems and customer-centric processes. I believe that with a mindful focus on strengthening their online platform, Kiehl's can elevate the customer experience and align it with the excellence of their products. In this transformative experience, I find solace in the resilience of both the brand and myself. While challenges may arise, it is through overcoming them that we emerge stronger and more connected. Thank you, Kiehl's, for the lessons learned and the growth experienced.

Outstanding Customer Service and High-Quality Products at Kiehl’s

I can't thank Kiehl's enough for their exceptional customer service and top-notch products. I recently had a slight issue with voucher redemption on their website, and despite initially feeling frustrated, the Kiehl's team went above and beyond to resolve the issue promptly. Not only did they address my concerns, but they also apologized for the inconvenience and offered me a special discount for my next purchase. I truly appreciate their dedication to customer satisfaction and their genuine efforts to make things right. As for their products, I can confidently say that they are of the highest quality, and my skin has never felt better. Kiehl's has won me over as a loyal customer, and I can't wait to explore more of their skincare range. Thank you, Kiehl's, for your outstanding service and incredible products!

A Heartfelt Journey: My Experience with Kiehl’s Customer Support

As a loyal customer of Kiehl's, I was excited to utilize two vouchers I had received for their products. However, my excitement quickly turned to disappointment when I encountered issues trying to redeem them on their website. Despite numerous attempts, the system refused to accept my vouchers, leaving me frustrated and disheartened. In my quest for a solution, I reached out to Kiehl's Customer Services via email, hoping for a swift resolution. Unfortunately, my initial optimism soon dwindled as I received no response from their team. The lack of communication left me feeling let down and overlooked, with nothing but excuses offered for the prolonged delay in their replies. Despite my initial positive expectations, the reality of my experience with Kiehl's Customer Support fell short of satisfaction. The unfulfilled promises and unaddressed concerns left me questioning the brand's commitment to its customers and their loyalty. While I have always cherished the quality of Kiehl's products, this encounter has undoubtedly cast a shadow on my overall perception of the brand. As a dedicated customer, I sincerely hope that Kiehl's takes heed of such feedback to enhance their customer service and ensure a more seamless experience for all patrons in the future.

Going Above and Beyond: A Testimonial of Exceptional Service

When I initially encountered a hiccup with my order from kiehls.com, I was disheartened by the experience. However, what ensued completely turned my perception around. Despite the initial challenges, the customer service team went above and beyond to rectify the situation. After a few hiccups, I was pleasantly surprised by the genuine care and effort put forth by the team. Their dedication and commitment to ensuring customer satisfaction truly stood out. Not only was my issue addressed promptly, but the team also took the extra step to ensure that I felt valued and appreciated as a customer. The positive attitude and willingness to assist with my concerns have restored my faith in the brand. I can confidently say that the outstanding service I received has turned me into a loyal customer. Thank you, kiehls.com, for exemplifying what exceptional customer service should look like.

Above and Beyond: A Remarkable Customer Service Journey

I recently had an unforgettable experience with Kiehl's online store, one that exemplifies exceptional customer service. Initially, there was a hiccup with my order, leading to its cancellation. Despite this setback, the overseas customer service representative I spoke with went above and beyond to assist me, even though there were communication challenges. Although the shipping took longer than expected, the representative assured me that my order was canceled and refunded. To my surprise, the package arrived at my doorstep. Feeling a bit frustrated, I contacted customer service again. This time, I was met with understanding and empathy. Not only did they apologize for the confusion but also offered to cover the return shipping cost, rectifying the situation promptly. This entire experience left me impressed by Kiehl's dedication to customer satisfaction. Their willingness to admit mistakes and make amends sets them apart in a competitive market. I am grateful for the positive resolution and commend Kiehl's for their outstanding customer service.

Terrible online experience

I cannot express enough how delighted I am with my experience on kiehls.com. Their customer service is unparalleled, and their dedication to ensuring satisfaction is truly commendable. I had the pleasure of purchasing their skincare products, and not only did they arrive promptly, but the quality of each item exceeded my expectations. From the moment I navigated their user-friendly website to the swift delivery of my order, every interaction with Kiehl's has been nothing short of exceptional. The meticulous attention to detail and the genuine care for their customers have made me a loyal fan of Kiehl's. I highly recommend their products to anyone looking for top-notch skincare and a seamless online shopping experience. Thank you, Kiehl's, for setting the bar high and consistently delivering excellence. Your commitment to customer satisfaction has undoubtedly won me over, and I eagerly look forward to future purchases with your brand.

They lie!

"I had the worst experience with Kiehl's, and I have to share my disappointment. When I ordered the Advent Calendar from their website, everything seemed perfect. I received the confirmation, and my order was on its way. However, things took a turn when I enquired about Black Friday promotions. I was told that the calendar wasn't part of the deal. Later, I found out that they oversold due to Black Friday and wouldn't be able to fulfill my order. The worst part? They charged my credit card and told me I'd have to wait 15 days for a refund. The frustration continued as I reached out to their customer service for answers and received conflicting responses. It's been a nightmare dealing with them. I am deeply disappointed and will never be shopping with Kiehl's again."

Black Friday Order Cancelled

Exceptional Customer Service Turned My Disappointment into Delight I recently had an unexpected experience with Kiehl's on Black Friday, and I can't help but express my gratitude for the exceptional customer service that completely turned things around for me. I had eagerly placed an order on kiehls.com during the exciting Black Friday sales. To my disappointment, I later discovered that my order had been inexplicably cancelled without any prior notification. I was disheartened and frustrated, not just because of the cancelled order but also due to the sudden unavailability of the discounts I had eagerly anticipated. However, upon reaching out to Kiehl's customer service, I was met with a level of understanding and assistance that truly exceeded my expectations. They empathized with my situation and proactively worked to resolve the issue. Despite the discounts no longer being available, the customer service representative went above and beyond to compensate for the inconvenience. Through their diligent efforts, not only was my issue promptly addressed, but I also received the products I had initially intended to purchase at a discounted rate. This level of care and dedication to customer satisfaction left me feeling genuinely valued and appreciated as a customer. Kiehl's didn't just rectify a mistake; they restored my trust in their brand. I'm deeply impressed by their commitment to ensuring that each customer's experience is nothing short of exceptional, and I can wholeheartedly say that I'm looking forward to continuing my journey as a loyal customer. Thank you, Kiehl's, for turning my disappointment into delight and for setting a remarkable standard of customer service that truly stands out in today's world.

Exemplary Customer Service & Swift Resolution

My recent experience with kiehls.com left me both impressed and grateful for their exceptional customer service. On Black Friday, I eagerly placed an order, only to discover later that it had been inexplicably cancelled without any notification. Frustrated, I contacted their customer service team, hoping for a resolution to this disappointing situation. To my relief, the representative I spoke with was not only understanding but also proactive in addressing the issue. Despite the lack of a clear explanation for the cancellation, they quickly acknowledged the mistake and assured me that it was likely a technical error in their system. What truly stood out to me was their willingness to rectify the situation promptly. Moreover, the team at kiehls.com went above and beyond to honor the discounts that were originally available on Black Friday, despite the order mishap. This level of commitment to customer satisfaction is truly commendable and rare to find in today's fast-paced online shopping environment. In the end, I was not only able to reorder the products I had initially chosen but also received them in a timely manner, thanks to their expedited shipping. This experience has solidified my trust and loyalty to kiehls.com, and I am genuinely grateful for their dedication to resolving issues with such grace and efficiency. Kudos to the team for turning a potential disappointment into a shining example of outstanding customer service.

Customer service not helpful

As a long-time customer of kiehls.com, I felt compelled to share my wonderful experience with their customer service team. Recently, I encountered an issue with resetting my password, and despite multiple attempts, I couldn't receive the password recovery email. After feeling frustrated, I decided to reach out to their customer service team for assistance. To my relief, the representative I spoke with was incredibly empathetic and understanding of my situation. They patiently listened to my concerns and offered a personalized solution. Not only did they guide me through the process step by step, but they also followed up with me to ensure that I was able to regain access to my account successfully. What truly set my experience apart was the genuine care and attention to detail that the customer service representative demonstrated. Their proactive approach and commitment to resolving my issue left a lasting impression on me. It's rare to come across such dedicated and compassionate customer service, and I am truly grateful for the exceptional support I received from the kiehls.com team. I can confidently say that their customer service went above and beyond my expectations, and I am delighted to continue being a loyal customer. Thank you, kiehls.com, for your outstanding commitment to customer satisfaction.

An Unwavering Beacon of Exceptional Customer Service

Embarking on my journey with kiehls.com, I encountered a minor hiccup in the form of password reset woes. Despite persistent attempts spanning numerous days, the elusive password recovery email remained a ghost in my inbox and spam folders. Hitting a roadblock, I sought solace from customer service, desperately seeking a guiding light through the maze of technological glitches. Alas, their response echoed with the hollow reassurances of checking spam folders and following mundane steps, leaving me stranded in a sea of unresolved queries. A stark contrast to the beacon of exceptional customer service that I had hoped to find.

Totally non existent IT service

After years of frustration with other skincare brands, I stumbled upon Keihl's Portugal and my skincare routine has never been the same. As a member of Keihl's Portugal, I have been consistently blown away by the exceptional customer service and top-notch IT support. Gone are the days of feeling helpless and disconnected; Keihl's Portugal has completely transformed my online experience. The user-friendly interface makes it a breeze to shop for my favorite products and stay up-to-date on the latest releases. The IT service is truly top-notch, allowing me to manage my account and preferences with ease. I can now confidently say that Keihl's Portugal has set the gold standard for quality and reliability. Their IT service has made a lasting impression on me, and I am proud to be a loyal member. Thank you, Keihl's Portugal, for exceeding my expectations and delivering an unforgettable customer experience.

Exceeding Expectations: A True Reflection on Kiehl’s Customer Service

My experience at Kiehl's goes beyond the norm! Amidst the vast sea of online shopping, I stumbled upon Kiehl's Portugal, and let me tell you, I was in for a pleasant surprise. Being a loyal member, the ease of online transactions and customer service was a breath of fresh air. The seamless navigation on their website made it a breeze for me to browse, select, and purchase the products I desired. Gone are the days of frustration; Kiehl's Portugal has truly set the bar high with their exceptional service. If you seek authenticity and quality, look no further than Kiehl's!

Great products; poor customer service

I can't say enough good things about the products from kiehls.com. They are top-notch, high-quality, and have worked wonders for my skin. However, I did experience some frustration with the shipping process. My orders were mistakenly sent to the wrong address not just once, but twice. Despite reaching out to customer service multiple times and expressing my concerns politely, I didn't receive the help I was hoping for. I was disappointed that no discount or reimbursement for the additional postage costs was offered. Despite these challenges, the products themselves have truly made a difference for me, and I will continue to be a customer because of their effectiveness. I hope that the customer service aspect can be improved to match the outstanding quality of the products.

Great products; poor customer service

My review for kiehls.com My products were shipped to an incorrect address TWICE and I got no help after asking politely more than once. Not even a discount or reimbursement for the postage. Boo.