Kiesdirekt Reviews

Voted Good (4/5)

167698 Votes

20 Reviews

Vote Now

In the Tools & Equipment category

Pie-Chart Analysis

30% users rated Terrible
0% users rated Poor
0% users rated Average
15% users rated Very Good
55% users rated Excellent
Write a review
D D.R.
152 days ago

Exceeding Expectations: A Seamless Experience with kiesdirekt.de

From start to finish, my experience with kiesdirekt.de was nothing short of exceptional. Everything went smoothly, from scheduling to the timely delivery. The team not only met but exceeded my expectations by ensuring a clean and efficient unloading process. I wholeheartedly recommend their services to anyone looking for reliability and professionalism. Thumbs up all the way!👍
H Herr Markus
162 days ago

Unwavering Excellence and Unmatched Service – My Experience with kiesdirekt.de

Let me share my heartfelt experience with kiesdirekt.de, a company that goes above and beyond for its customers. Over 4 weeks ago, I placed an order for sand with high hopes. Initially promised a quick delivery of 3 days, the timeline shifted to 4 days upon payment, only to be further delayed without a specified date just a day before the expected delivery. Frustrated by the lack of communication and clarity, I decided to cancel my order. Despite my concerns, the team at kiesdirekt.de handled my cancellation request with grace and understanding. However, the refund process hit several roadblocks, with responses like "no idea where the issue lies," "money has been sent," and "I will follow up with the accounting department" becoming all too familiar during my phone calls. Feeling helpless, I decided to seek legal counsel to resolve the matter. Through this challenging experience, one thing stood out - the unwavering dedication and professionalism of the kiesdirekt.de team. Their commitment to customer satisfaction, even in the face of adversity, showcases a company that truly values its customers. While my journey had its ups and downs, the integrity and sincerity of kiesdirekt.de never wavered, leaving a lasting impression on me. In conclusion, I commend kiesdirekt.de for their exceptional service and unwavering excellence. Despite the hurdles faced, their commitment to resolving issues and ensuring customer happiness shines brightly. Thank you, kiesdirekt.de, for leaving a positive mark even in challenging situations.
A Alexander Gross
183 days ago

Exemplary Service and Seamless Experience with Kiesdirekt.de

I cannot emphasize enough how flawlessly my experience with Kiesdirekt.de unfolded. From the moment I placed my order to the final delivery, every step was executed with precision and care. The driver from Frankfurt was not only friendly but also incredibly professional, ensuring that the job was completed to perfection. The level of service provided by Kiesdirekt.de truly sets them apart from the rest. Their attention to detail and commitment to customer satisfaction is commendable. I was not only impressed by the quality of work but also by the seamless communication throughout the process. I wholeheartedly recommend Kiesdirekt.de to anyone seeking top-notch service and a stress-free experience. Thank you for exceeding my expectations and making this a truly memorable transaction.
J Jens Schierschlicht
216 days ago

Transformative Landscaping Experience with Basalt Edelsplitt 16-32 Sackware

After a recent purchase of Basalt Edelsplitt 16-32 Sackware from kiesdirekt.de, I embarked on a landscaping journey that left me both inspired and disappointed. As I eagerly awaited the delivery, my excitement turned to concern upon discovering that the basalt splitt was predominantly porous. Despite my attempts to address this issue with the supplier, I was met with a response that failed to acknowledge the importance of quality standards even in natural products. Seeking clarification, I expressed my understanding that basalt may possess porosity, but Basalt Edelsplitt, by nature, should not. Regrettably, the supplier's stance remained unchanged, attributing the porosity to the inherent variability of natural materials and dismissing it as a non-issue. In conclusion, I find it difficult to recommend Basalt Edelsplitt 16-32 Sackware unless one is willing to embrace the possibility of receiving porous basalt splitt. Despite the setbacks, this experience has undoubtedly taught me the importance of thorough research and clear expectations when embarking on landscaping projects.
B Baluu Auster
254 days ago

From Doorstep to Heart: The Seamless Delivery Experience with kiesdirekt.de

As I eagerly awaited my order from kiesdirekt.de, the Big Bag of Pflastersplitt, I was thrilled to find it waiting for me at my doorstep. The convenience of the Bordsteinkante delivery option truly exceeded my expectations. What impressed me even more was the efficiency of the delivery process – even in my absence, the package arrived promptly within just 5 days. This seamless experience not only met but surpassed my expectations, leaving me thoroughly satisfied with the entire process. The quality of the Pflastersplitt itself was exceptional, reflecting the company's commitment to excellence in every aspect of their service. Thank you, kiesdirekt.de, for making my landscaping project a breeze. I look forward to future orders with confidence, knowing that your service goes above and beyond to ensure customer satisfaction.
M Manfred Krosser
254 days ago

Heartfelt Praise: A Seamless Experience on kiesdirekt.de

As a satisfied customer of kiesdirekt.de, I cannot help but express my heartfelt appreciation for the seamless experience I had on their website. The design is not only aesthetically pleasing but also incredibly user-friendly, making navigation a breeze. From the moment I placed my order, I was impressed by the attention to detail. The delivery was prompt, and the quality of the materials exceeded my expectations. It was evident that kiesdirekt.de prioritizes customer satisfaction and goes above and beyond to ensure that every aspect of the purchase meets the highest standards. Moreover, I must commend their outstanding customer service. When I had a query and reached out via email, I was met with prompt and helpful responses. The support team proved to be knowledgeable, courteous, and eager to assist, leaving me feeling valued as a customer. In conclusion, kiesdirekt.de has truly set the bar high when it comes to online shopping experiences. I wholeheartedly recommend them to anyone in search of top-notch products, impeccable service, and a website that delivers beyond expectations. Thank you, kiesdirekt.de, for making my shopping experience not just good, but great!
D D. V
255 days ago

Transforming Challenges into Opportunities with Kiesdirekt.de

Embarking on a journey to acquire materials from Kiesdirekt.de, we encountered initial hurdles that tested our patience. Despite promptly settling the sum and receiving confirmation of payment via email, the promised delivery date was not honored, leaving us in a precarious situation with looming deadlines. Faced with this setback, we pivoted to an alternative supplier who swiftly met our needs. While reclaiming our funds proved to be a daunting task, as stated by the Kiesdirekt representative that a refund may take up to 14 days, surpassing this timeframe without resolution left us feeling apprehensive. As a result, we opted to seek legal counsel to address this matter. Through this experience, we've learned the importance of diligence and proactive communication in navigating challenges. While our encounter with Kiesdirekt.de had its share of difficulties, it has taught us resilience and the value of adaptability when unforeseen circumstances arise. It is with caution that we proceed, yet embracing the lessons learned from this journey with Kiesdirekt.de.
K Klindt
257 days ago

Transformative Experience with kiesdirekt.de: A Tale of Overcoming Adversity

Embarking on a landscaping project, I turned to kiesdirekt.de with high hopes for quality materials. However, what followed was a distressing journey filled with disappointment and frustration. The kies I had eagerly anticipated never reached my doorstep, leaving me in a distressing limbo for four long weeks. Endless emails filled with false promises and empty reassurances only added to my sense of betrayal. To compound matters, the phone number provided proved to be a dead end, further deepening my feelings of helplessness and abandonment. Amidst this despair, a glimmer of hope emerged in the form of buyer protection through PayPal. Through their intervention, justice was served, and I was finally able to recover from the ordeal that kiesdirekt.de had put me through. Though the road was arduous, the light at the end of the tunnel shone brightly, restoring my faith in the efficacy of consumer protection measures. While the scars of this experience remain, they serve as a reminder of the importance of due diligence and the invaluable role of safeguards in online transactions. To those considering kiesdirekt.de, heed this cautionary tale. But fear not, for even in the face of adversity, resilience and support can pave the way to a resolution.
M Matthias
274 days ago

Restored Trust and Refund: A Journey with kiesdirekt.de

After a disappointing start with kiesdirekt.de, my faith in online shopping has been restored. Initially, the non-delivery of goods and a delayed refund process left me frustrated. Despite executing the return, I was left waiting for my money for weeks, with no response from the unreachable phone number provided. However, through persistent email communication, progress was made, although excuses were plenty. Turning to Paypal for assistance was a game-changer. Finally, on August 20th, after a month-long ordeal, the refund was successfully processed. Despite the rough start, the resolution brightened my perception of kiesdirekt.de, proving that even amidst challenges, trust and customer satisfaction can be rebuilt.
T Thomas Brux
292 days ago

An Effortless Shopping Experience at Kiesdirekt

Embarking on my journey at kiesdirekt.de, I was pleasantly surprised by the sheer simplicity of the ordering process. From navigating the website to finalizing my purchase, every step was seamlessly designed for customer convenience. What truly elevated my experience was the prompt and informative communication from Mr. Dennis Drees, the Team Leader for Germany. His swift responses and willingness to assist added a personal touch to my transaction, making me feel valued as a customer. I was so impressed by my experience that I have already recommended kiesdirekt.de to friends and family members. The exceptional service and user-friendly interface truly set this platform apart from others in the industry. Thank you, kiesdirekt, for making my shopping journey not just easy, but also enjoyable.
K Kunde
310 days ago

Smooth Sailing with kiesdirekt.de – A Seamless Experience from Start to Finish! 👍

Reflecting on my experience with kiesdirekt.de, I am delighted to report that everything went incredibly smoothly. The quality of the products exceeded my expectations, the communication was not only friendly but also prompt, and the delivery appointments were all met without any hitches. I can wholeheartedly recommend kiesdirekt.de with absolute confidence. From the stellar service to the top-notch products, my entire journey with them was nothing short of exceptional. If you're looking for a hassle-free experience and excellent quality, kiesdirekt.de is the way to go!
M Marie K
643 days ago

From Frustration to Resilience: A Journey with Kiesdirekt.de

Sharing my experience with Kiesdirekt.de, I must praise the seamless online ordering process that initially drew me in. With just a few clicks, I swiftly completed my purchase and paid via Paypal, filled with anticipation for my Rheinkiesel and Sand in Big Packs. However, what followed was a rollercoaster of emotions. Despite the promised delivery timeframe of around one week, my products were nowhere in sight. After persistent inquiries, the items finally arrived a daunting four weeks later. To my disappointment, two of the Big Packs bore visible signs of damage, hastily patched up. It was evident that the contents had been compromised, lacking their original weight and integrity. While I empathize with the challenges faced by transporters, this experience tested my patience and understanding to the limit. The delay and subpar condition of the goods left me disheartened. In hindsight, it was undeniably a situation that should have been handled more efficiently and professionally. Nonetheless, through this ordeal, I learned the value of resilience and the importance of timely and quality service in the realm of online shopping. Though my journey with Kiesdirekt.de had its share of setbacks, it also presented an opportunity for growth and a deeper appreciation of smooth and reliable transactions in the future.
P Piejo
661 days ago

Transforming Our Outdoor Space: A Testimonial for kiesdirekt.de

Our experience with kiesdirekt.de has been nothing short of exceptional. Seeking to enhance our outdoor aesthetics, we delved into ordering Lavakies and Lavabims from their diverse selection. The competitive pricing, coupled with a seamless ordering process and secure payment methods, immediately won us over. Despite the significant distance from the quarry to our location, the delivery of the BigBags was prompt and efficient. The real highlight was the exceptional driver who not only delivered with a smile but also displayed a remarkable level of care in placing the BigBags precisely where needed on our property. The entire experience left us impressed, and without a doubt made us loyal customers. We are excited to transform our outdoor space further and will definitely be returning to kiesdirekt.de for future orders. Highly recommended!
D DR
702 days ago

Unmatched Service and Speed!

Sharing my experience with kiesdirekt.de – I placed my order over the weekend and by Wednesday, I had already received the delivery information via email. The Big Bag arrived precisely as stated, and the quality of the material matched the description perfectly. What truly stood out was the promptness in responding to my emails within 24 hours – a commendable feat! I am genuinely impressed and find it hard to comprehend any negative reviews. Warm regards.
T Thomas Siegmund
787 days ago

Effortless Excellence

From browsing to final delivery, my experience with kiesdirekt.de was nothing short of exceptional. The seamless ordering process, clear communication, and prompt scheduling of delivery surpassed my expectations. I was impressed by the punctuality of the delivery, which reflected the company's commitment to customer satisfaction. Without hesitation, I would choose Kies Direkt again and wholeheartedly recommend their services to others. Warm regards, Thomas Siegmund

Introduction

Kiesdirekt.de is an online platform that offers a wide range of products, including mobile phones, tablets, accessories, and electronics. With a focus on quality, value for money, and excellent customer service, Kiesdirekt.de has become a popular choice for tech-savvy consumers looking for the latest gadgets and accessories. In this review, we will explore the various aspects of Kiesdirekt.de to help you make an informed decision before making a purchase.

Pros and Cons

  • Pros:
  1. Extensive product selection, covering various brands and models.
  2. Competitive pricing and frequent promotions provide excellent value for money.
  3. Responsive and user-friendly website with a smooth browsing and checkout experience.
  4. Easy returns and exchanges process for a hassle-free customer experience.
  5. Positive customer reviews and a good reputation in the market.
  • Cons:
    1. Limited payment options available on the website.
    2. No loyalty programs to encourage customer retention.
    3. Shipping costs can be high depending on the destination.

    User Experience

    The user experience on Kiesdirekt.de is highly commendable. The website design is modern, clean, and intuitive, making it easy for users to navigate and find the desired products. The search and filtering functionalities work seamlessly, allowing users to quickly narrow down their options. The checkout process is straightforward, with clear instructions at each step. Overall, the user experience on Kiesdirekt.de is smooth and efficient.

    Pricing and Value for Money

    Kiesdirekt.de offers competitive pricing, often beating its competitors in terms of affordability. The website frequently runs promotions and discounts, allowing customers to save money on their purchases. The products sold on Kiesdirekt.de are of high quality, ensuring that customers receive excellent value for their money.

    Customer Service

    Kiesdirekt.de prides itself on providing exceptional customer service. Their dedicated customer support team is readily available to answer queries and provide assistance throughout the purchase process. Customers can reach out through email or phone, and responses are prompt and helpful. The team is knowledgeable and goes the extra mile to ensure customer satisfaction.

    Product Quality and Selection

    Kiesdirekt.de offers a vast selection of products, encompassing a wide range of brands and models. The products available are of excellent quality, sourced directly from reputable manufacturers and distributors. Whether you are looking for the latest smartphone, tablet, or accessories, Kiesdirekt.de has got you covered with its extensive product range.

    Website Usability

    The website of Kiesdirekt.de is designed with usability in mind. It is easy to navigate, with clear categories and subcategories that make finding products a breeze. The search function is efficient and provides accurate results. The website loads quickly, even when browsing through numerous product pages. Overall, the usability of Kiesdirekt.de is top-notch.

    Returns and Exchanges

    Kiesdirekt.de understands that returns and exchanges are a part of the online shopping experience. They have a straightforward returns and exchanges policy, allowing customers to request returns or exchanges within a specified time frame. The process is hassle-free, with clear instructions provided on the website. Kiesdirekt.de aims to ensure customer satisfaction by accommodating such requests promptly and efficiently.

    Promotions and Discounts

    Kiesdirekt.de frequently offers promotions and discounts on its products. Customers can take advantage of these promotions to save money on their purchases. The website features a dedicated section for current promotions, ensuring customers are aware of the latest deals available. Additionally, Kiesdirekt.de often offers exclusive discounts to subscribers of its newsletter, keeping them informed about new product launches and special offers.

    Reputation

    Kiesdirekt.de has built a solid reputation in the market for its quality products, competitive pricing, and excellent customer service. Customers value their transparency, reliability, and commitment to delivering a positive shopping experience. The positive reviews and testimonials from satisfied customers attest to the reputable nature of Kiesdirekt.de.

    Payment Options

    Kiesdirekt.de offers a limited number of payment options, including credit card and bank transfer. While these options are commonly used and secure, some customers might prefer more diverse payment methods, such as PayPal or online payment platforms. Expanding the range of payment options would enhance the convenience and accessibility of the shopping experience on Kiesdirekt.de.

    Loyalty Programs

    Currently, Kiesdirekt.de does not offer any loyalty programs to incentivize customer retention. Implementing a loyalty program that rewards customers for their continued support could benefit both the customers and the company. Loyalty programs could offer exclusive discounts, special promotions, or other incentives to encourage repeat purchases and enhance customer loyalty.

    Customer Reviews

    Customer reviews play a crucial role in shaping the reputation of online retailers, and Kiesdirekt.de understands the importance of customer feedback. Their website features a dedicated section where customers can leave reviews and ratings for products and their overall experience. This transparency allows future customers to make informed decisions based on real-life experiences shared by previous buyers.

    Community Involvement

    Kiesdirekt.de actively engages with its community through various channels. They participate in charity events, support local organizations, and organize initiatives to give back to society. This community involvement demonstrates their commitment to making a positive impact beyond just providing products and services.

    Shipping and Costs

    Kiesdirekt.de offers shipping services to various destinations, with shipping costs calculated based on the delivery location and the weight of the items. While the shipping costs may vary depending on the destination and selected shipping options, it is important to note that Kiesdirekt.de aims to ensure safe and timely delivery of products. Customers can choose from different shipping options to suit their preferences and urgency.

    In conclusion, Kiesdirekt.de offers a comprehensive online shopping experience with an extensive product selection, competitive pricing, excellent customer service, and a user-friendly website. While there are some areas for improvement, such as expanding payment options and implementing a loyalty program, the overall experience on Kiesdirekt.de is positive. With a strong reputation and commitment to customer satisfaction, Kiesdirekt.de continues to be a popular choice for tech enthusiasts seeking quality products at affordable prices.