Kingcrab Reviews

Voted Good (4/5)

130 Votes

20 Reviews

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In the Food, Beverages & Tobacco category

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75% users rated Excellent
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N Neecy
65 days ago

Turning a Negative Experience into a Lesson Learned at Krab King

As a passionate food enthusiast who values quality service as much as delicious cuisine, my recent visit to Krab King left me with mixed feelings. While the food itself was undeniably tasty, there were elements of the experience that fell short of expectations. One particular aspect that significantly impacted my visit was the encounter with a manager who exhibited a concerning lack of professionalism and customer care. After multiple failed attempts to place an order online, I decided to visit the restaurant in person, hoping to resolve the issue and indulge in the tantalizing dishes on offer. However, what transpired upon my arrival turned a minor inconvenience into a glaring red flag. The manager, whom I had the misfortune of interacting with, displayed a dismissive attitude and an alarming level of rudeness. When I inquired about the technical difficulties I had encountered while trying to place my order, his response was far from empathetic or understanding. Despite my attempts to explain the challenges I faced, the manager remained unapologetic and unhelpful, showing little regard for customer satisfaction. This unprofessional behavior extended to his response when I raised the concern of unanswered phone calls, with his dismissive attitude only adding to my disappointment. As someone who believes in fostering positive interactions and supporting businesses that prioritize customer service, this encounter left a lasting impression that overshadowed the initial appeal of Krab King. Reflecting on this experience, I am reminded of the importance of genuine hospitality and the impact that a single negative interaction can have on a customer's perception. While the food at Krab King may have been tempting, the lack of courtesy and respect demonstrated by the manager serves as a poignant reminder that exceptional dining experiences encompass more than just the flavors on a plate. In conclusion, my visit to Krab King highlighted the invaluable lesson that customer service is an integral component of any successful establishment. As a discerning consumer, I believe that businesses have the power to elevate their offerings by prioritizing respectful and responsive interactions with patrons. While my encounter at Krab King may not have met my expectations, it serves as a testament to the transformative power of exemplary customer service in shaping memorable dining experiences.
D David Jacklin
74 days ago

From Novice to Expert: A Fresh Perspective on King Crab’s Premium Seafood Selection and Timely Delivery

Picture this: a seafood enthusiast taking their first dive into ordering fresh fish online. That was me, until I stumbled upon King Crab's website. Scrolling through their virtual aisles of oceanic delights, I couldn't resist placing my first order. The anticipation built as the delivery date approached. Would the quality match the promises plastered on their site? The moment of truth arrived, and I unwrapped the package to find the freshest, most pristine fish I had ever laid eyes on. The excellence was undeniable, each fillet practically gleaming with freshness. It wasn't just the quality that impressed me; it was the precision of their delivery. Right on the dot, as promised. There I was, a novice in online seafood shopping, now an expert on where to find premium seafood and punctual service. King Crab had won me over with their top-notch products and impeccable delivery, transforming me from a hesitant first-timer to a loyal customer in just one order.
A alison wood
228 days ago

King Crab Co.: A Lesson in Customer Service Excellence

In a world where online shopping experiences can often be hit or miss, King Crab Co. truly stands out. Recently, I had an unfortunate experience where I had to cancel an order I had eagerly placed on their website. The order was supposed to be shipped within a specific timeframe, but as the days passed, I grew concerned as I hadn't received any shipping notifications. After reaching out for an update and not hearing back for several days, I made the difficult decision to cancel my order. However, what happened next truly surprised me. Instead of facing further delays or unresponsiveness, King Crab Co. promptly processed my cancellation and issued a refund without any hassle or questions asked. While the initial disappointment of the unfulfilled order lingered, the swift and efficient customer service provided by King Crab Co. left a lasting impression on me. Their professionalism and dedication to customer satisfaction shone through, turning what could have been a negative experience into a positive one. I'm grateful for the care and attention King Crab Co. showed in handling my situation. It's rare to find a company that values its customers to this extent, and I wholeheartedly recommend King Crab Co. for their exceptional products and outstanding customer service.
G Glynn Bowser
235 days ago

From Ocean to Table: A Seafood Lover’s Paradise at King Crab

Dive into the seafood experience of a lifetime with King Crab – a true gem in the world of online fish delivery. I recently had the pleasure of receiving my order from kingcrab.co.uk, and I was blown away by the impeccable service. Despite residing in a remote Welsh mountain village, my package arrived promptly at 9:30 am, a mere 36 hours after placing my order. The distance of 235 miles from Grimsby did not hinder the efficiency of their delivery at all! The moment I opened my package, I was met with a treasure trove of the freshest seafood imaginable. The quality of each fish type I purchased was nothing short of spectacular, surpassing all my expectations. This wasn't my first order with King Crab, and it certainly won't be my last. Their user-friendly website showcases a vast array of options, making it a breeze to select the perfect seafood for any occasion. Having now experienced the superior quality and convenience of King Crab, I can confidently say goodbye to lackluster, limited options at supermarket fish counters. The competitive prices and unbeatable variety offered by King Crab have won me over completely. If you're a seafood enthusiast like myself, do yourself a favor and skip the supermarket aisles – King Crab is where your culinary dreams come true.
C craig tooley
249 days ago

From Curbside to Doorstep: A First-Time Delivery Delight

My experience with kingcrab.co.uk was nothing short of impressive. As someone accustomed to fetching my seafood in person, health concerns nudged me to opt for delivery. I must say, I was thoroughly pleased with the outcome. Among the array of frozen shellfish I ordered – shell-on king prawns, king prawns, and snow crab clusters – each item was impeccably preserved and arrived right on time, maintaining their frozen freshness. While my order was almost flawless, the soft shell crabs did not quite match my expectations. Despite requesting whale-sized crabs and receiving prime ones instead, the prompt refund for the variance was appreciated. Although they lacked the desired visual impact on my burger, their taste compensated for any visual shortcomings. Undoubtedly, this initial venture into the realm of delivery services has left a lasting positive impression. I am grateful for the seamless transaction and the responsive customer service throughout. Rest assured, I look forward to revisiting kingcrab.co.uk for future seafood needs with renewed confidence and anticipation. Sincerely,Craig
B brindisi
260 days ago

Harmful meals practices

My evaluation for kingcrab.co.uk Be ready to probably obtain frozen meals which will have been beforehand offered, gone by a number of supply makes an attempt, and spent a while in somebody's fridge. From their responses to destructive opinions right here, you will note that they settle for returns for unopened meals gadgets. What they do not reveal right here is that additionally they settle for returns for opened frozen meals that may be repackaged, as they've supplied in case of my order, so long as they "obtain it in good situation". Keep away from.
J jpilk
413 days ago

A Decade of Delightful Deliveries: King Crab Delights Again!

My heartfelt gratitude goes out to King Crab for yet another impeccable delivery experience. Having ordered a variety of seafood including fresh hake, delectable prawns, and frozen plaice, I am once again left in awe of the exceptional quality and freshness of their products. As a loyal customer for over a decade, I can confidently say that King Crab has never disappointed me. Each bite of their seafood takes me on a culinary journey that is truly unmatched. The convenience of ordering online, coupled with their generous free delivery for orders over £95, makes the entire experience even more delightful. From the moment I unbox my order to the last savory bite on my plate, King Crab never fails to impress. Their commitment to quality, value for money, and customer satisfaction is truly commendable. Thank you, King Crab, for consistently exceeding my expectations and making every meal a memorable one.
T TREVOR HALL
427 days ago

Exemplary Service and Fresh Delights Await!

From the moment I discovered King Crab Co., I was blown away by their unparalleled commitment to excellence. Not only do they excel in marketing and communication, but they also go above and beyond to keep both wholesale and retail customers informed, establishing a sense of trust and reliability. The team at King Crab Co. is not only knowledgeable but also the friendliest souls you'll ever meet, always ready to offer cooking tips and suggestions for those unfamiliar with their products. And let's talk about their range of fresh produce - it's a seafood lover's paradise! Why settle for supermarket seafood wrapped in plastic when you can indulge in the finest catches from King Crab Co.? The couple behind this business pour their hearts and souls into providing top-notch service to the community, and their hard work is truly commendable. King Crab Co. isn't just a seafood supplier; it's an experience worth savoring.
J jacqui campbell
634 days ago

Forever Grateful: A Heartfelt Tribute to King Crab

Oh, King Crab, how you continue to amaze me! With each delivery, you never fail to impress. From the carefully packaged Argentinian shell-on prawns that tantalize my taste buds to the top-notch service provided by your efficient and friendly staff, every experience with your company is a delight. Even when external factors like late deliveries try to dampen my spirits, your team remains a beacon of positivity and support. Vanessa and the rest of the crew have always gone above and beyond to ensure that I am a satisfied customer. Their dedication is truly commendable and sets a shining example in the world of online seafood delivery. After several years of patronage, I can confidently say that King Crab has set the bar high for excellence in quality, service, and customer care. Thank you for consistently exceeding my expectations and for being a reliable source of culinary delight in my life. Here's to many more years of delicious seafood and warm interactions with the exceptional team at King Crab!
P P Sullivan
759 days ago

A Culinary Delight

When I stumbled upon King Crab's website, I was immediately drawn in by their promise of top-notch quality and unbeatable prices. As a seafood enthusiast, I decided to give them a try, and to say I was impressed would be an understatement. The freshness of their fish, both smoked and fresh, was unparalleled. Every bite was a burst of flavor, a true delight for my taste buds. And don't even get me started on their cooked whole crabs – they were nothing short of marvellous, a true culinary masterpiece. Now, I must admit, I did encounter a slight hiccup with their frozen squid. At 454g, I had high expectations, but unfortunately, it didn't quite meet the mark. However, this minor flaw was overshadowed by the impeccable packaging. In the world of perishable goods, this attention to detail is vital, and King Crab excelled in this aspect. Their overnight delivery further solidified my trust in their service. In conclusion, King Crab has won me over with their exquisite seafood offerings and top-notch service. I highly recommend them to any seafood lover out there – you won't be disappointed!
K Karla
778 days ago

A Royal Experience with King Crab: 6 Stars of Freshness and Quality!

In the realm of online fishmongers, King Crab reigns supreme. My journey with kingcrab.co.uk began with a tantalizing email notification showcasing their special fresh monkfish. Without hesitation, I placed my order, and to my delight, I was met with the finest quality monkfish I've ever encountered. What sets King Crab apart is their unwavering commitment to excellence. From generous product quantities that never fall short to utilizing the reliable services of DPD for seamless delivery, every aspect of the experience exudes royalty. The meticulous packaging — distinct boxes for frozen and fresh items — speaks volumes about their dedication to preserving the freshness of their offerings. A testament to their customer-centric approach, King Crab goes above and beyond by promptly reaching out in cases where a product may be missing, offering the choice to dispatch the rest of the order or wait until it can be fulfilled completely. As if the superior quality and service weren't compelling enough, the prices at King Crab are remarkably reasonable, making the entire experience not just satisfactory but exceptional. If I could, I would gladly award King Crab 6 stars for their unparalleled standards of freshness, quality, and customer care. Long live King Crab!
A Ali Bloom
790 days ago

King Crab Delivers Excellence on Every Platter!

After a year-long quest for a reliable online seafood supplier, our journey led us to kingcrab.co.uk. Disappointment turned into delight as our first shipment from King Crab arrived promptly, meticulously packaged, and bursting with pristine seafood. The unparalleled quality of the wild-caught fish and shellfish surpassed our expectations, finally meeting our discerning standards. Not only did King Crab excel in product quality, but their customer service shone brightly as well. The friendly and helpful support team exemplified top-tier service, reflecting the company's commitment to customer satisfaction. Discovering King Crab was a true game-changer for us, and we're grateful for the exceptional experience they consistently provide.
P Patrick Garbutt
847 days ago

Redefining Excellence: A Seafood Lover’s Dream

Sharing my heartfelt experience with King Crab, I can't help but express my admiration for the exceptional quality of their produce and the outstanding service they provide. Time and again, I have indulged in their freshest seafood offerings, always to my utmost satisfaction. Despite encountering a rare delivery hiccup caused by external factors like FedEx, the true measure of a company's merit shines in how they handle such situations. Vanessa from the King Crab team demonstrated unparalleled dedication and professionalism in swiftly resolving the issue. Her proactive communication and unwavering commitment to customer satisfaction left me in awe. As I eagerly anticipate sitting down to a delightful supper featuring the freshness of Whitby crab tonight, I am reminded of why King Crab has secured a special place in my heart. Their dedication to quality, paired with their unmatched customer service, sets them apart as a true gem in the seafood industry. Thank you, King Crab, for consistently exceeding my expectations and redefining excellence in every way.
D Douglas Harper
882 days ago

Unmatched Quality and Exceptional Service Found Here

As a fervent admirer of top-notch products, I must express my utmost satisfaction with my experiences at King Crab. This hidden gem has consistently exceeded my expectations with their exquisite offerings. Each time I delve into their selection, I find myself in awe of the exceptional quality that they passionately provide. The attention to detail in their special offers showcases a dedication to delighting their customers with unmatched value. Moreover, their commitment to ensuring the freshness of their products is truly commendable. The swift and reliable deliveries, coupled with the impeccable packaging and efficient use of ice packs, guarantee that every item arrives in pristine condition, still frozen to perfection. It is evident that King Crab spares no effort in preserving the excellence of their offerings throughout the entire delivery process. In light of my gratifying experiences, I wholeheartedly urge anyone seeking a superior shopping experience to explore the wonders that King Crab has to offer. Their unwavering dedication to quality and customer satisfaction truly sets them apart. I am immensely thankful for the delightful experiences they have provided me and cannot emphasize enough how deserving they are of the highest recommendations.
M Mr Wheeler
903 days ago

Unbeatable Quality and Value

Exquisite seafood and exceptional service - that's what comes to mind every time I think of kingcrab.co.uk. I've been a loyal customer for years, and without fail, they've consistently delivered top-notch products and outstanding service. Whether it's for a special celebration or just a regular day, their range offers something for every occasion. The smoked salmon, in particular, stands out as not only more affordable than supermarket options but also incomparably superior in taste and quality. King Crab has truly set the bar high in both value and service.

Introduction

King Crab is a UK-based seafood company that specializes in sourcing and delivering premium quality king crab products to seafood enthusiasts across the country. With a commitment to sustainability and freshness, King Crab has established itself as a reputable supplier of delectable and responsibly sourced crab delicacies.

Pros and Cons

  • Pros:
  1. Wide selection of king crab products
  2. High-quality and sustainably sourced seafood
  3. Competitive pricing
  4. Easy-to-navigate website
  5. Responsive and helpful customer service
  6. Fast and reliable shipping
  • Cons:
    1. Limited presence in physical stores
    2. No loyalty program currently available

    User Experience

    King Crab offers a user-friendly online platform that ensures a seamless browsing and shopping experience. The website is designed with a clean layout, intuitive navigation, and informative product descriptions, enabling customers to easily find and purchase their desired king crab products. The ordering process is straightforward, and the responsive customer support further enhances the overall user experience.

    Pricing and Value for Money

    King Crab offers competitive pricing for their premium king crab products. While king crab is generally considered a luxury seafood item, the company strives to offer reasonable prices without compromising on quality. Customers can choose from a range of sizes and cuts to find options that suit their budget and taste preferences, ensuring good value for money.

    Customer Service

    The customer service provided by King Crab is exemplary. The team is responsive, knowledgeable, and dedicated to addressing any queries or concerns promptly. With their friendly approach and willingness to assist, King Crab ensures a satisfactory customer experience from pre-purchase inquiries to post-purchase support.

    Product Quality and Selection

    King Crab is committed to delivering exceptional quality king crab products. They source their seafood from reputable suppliers who adhere to sustainable fishing practices, ensuring that customers receive the freshest and finest king crab available in the market. The company offers a wide selection of king crab variations, including whole cooked crab, crab legs, and crab meat, providing options for different culinary preferences.

    Website Usability

    The King Crab website is designed with user-friendliness in mind. The intuitive layout and clear navigation make it easy to browse through various products, read detailed descriptions, and make informed choices. The website also features a secure checkout process, ensuring the privacy and safety of customer information.

    Returns and Exchanges

    King Crab has a fair and transparent returns and exchanges policy. In the unlikely event of receiving damaged or incorrect products, customers can contact the customer service team within the specified timeframe to request a return or exchange. The company takes proactive measures to resolve such issues promptly and ensure customer satisfaction.

    Promotions and Discounts

    King Crab occasionally runs promotions and offers discounts on selected king crab products. These promotions are often showcased on the website's homepage or communicated through their newsletter. Subscribing to their newsletter allows customers to stay updated on the latest deals and discounts, making it easier to enjoy their favorite king crab products at reduced prices.

    Reputation

    King Crab has built a strong reputation as a trusted supplier of high-quality king crab. With a commitment to sustainability and sourcing from reputable suppliers, the company has gained the trust and loyalty of seafood enthusiasts nationwide. Positive customer testimonials and reviews further solidify their reputation as a reliable provider of premium king crab products.

    Payment Options

    King Crab offers a range of payment options to cater to diverse customer preferences. Customers can securely complete their purchases using major credit cards, including Visa, Mastercard, and American Express. Additionally, the website supports secure online payment gateways, ensuring the protection of sensitive financial information.

    Loyalty Programs

    At present, King Crab does not have a loyalty program in place. However, given their dedication to customer satisfaction, it would not be surprising if they introduced a loyalty program in the future to reward and appreciate their repeat customers.

    Customer Reviews

    Customer reviews on King Crab's website serve as a testament to the company's commitment to quality and customer satisfaction. Numerous positive reviews highlight the exceptional taste, freshness, and timely delivery of their king crab products. These reviews not only indicate customer satisfaction but also contribute to enhancing the trustworthiness and reliability of the brand.

    Community Involvement

    King Crab actively participates in sustainable seafood initiatives and collaborates with organizations promoting responsible fishing practices. Their support for sustainable seafood sourcing ensures the preservation of marine ecosystems and helps build a more environmentally conscious industry. By engaging in community involvement, King Crab demonstrates its commitment to contributing positively to the seafood industry.

    Shipping and Costs

    King Crab offers fast and reliable shipping services across the UK. They strive to ensure that all orders are delivered promptly and in excellent condition. Shipping costs are determined based on the weight and destination of the package, which are calculated at checkout. The company provides transparent information about shipping rates, enabling customers to make informed decisions before their purchase. In conclusion, King Crab excels in delivering premium quality king crab products with a focus on sustainability and excellent customer service. Their commitment to freshness, competitive pricing, and user-friendly website make them a top choice for seafood enthusiasts in the UK. With positive customer reviews and a solid reputation, King Crab establishes itself as a trustworthy seafood supplier that prioritizes customer satisfaction and responsible sourcing.