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100% users rated Excellent
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Review article published on: 13 Aug 2019

Last updated by on 10 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
May 2022 5 5 5 5 5 5
Jun 2022 5 4.9 5 1.7 5 4
Jul 2022 5 4.8 1.4 2.7 4.1 1.8
Aug 2022 5 4.8 5 2 4.4 2.2
Mar 2023 5 4.5 5 2.2 4.4 2.3
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Detailed Kingsmillshotel Review by

Introduction: is a luxury hotel located in Inverness, Scotland. The hotel boasts of a stunning location, overlooking the River Ness with the Inverness Castle as an impressive backdrop, and features world-class amenities and facilities for a truly memorable stay. The website presents a range of information, from accommodation options to dining and leisure activities, making it easy for visitors to plan their Scottish retreat.

Pros and Cons:

  • The hotel is located in a stunning location, making for a picture-perfect stay.
  • The website provides all necessary information for users to plan their trip.
  • The rooms are spacious and comfortable, with modern facilities.
  • The hotel offers a range of dining options from traditional Scottish cuisine to international dining experiences.
  • The luxury stay comes with a hefty price tag.
  • The hotel may not be accessible to all visitors.
  • Some users may find the website lacking in detailed information on certain aspects of the hotel.
  • Parking at the hotel may be limited.

User Experience:

The website is user-friendly, easy to navigate, and responsive. The layout is clean and appealing, with clear headings for each section. The website effectively presents information on the hotel's features and services, including accommodation, dining, and leisure activities. The website contains a booking engine and is integrated with social media platforms such as Facebook and Twitter.

Pricing and Value for Money: is a luxury hotel and comes with a considerable price tag. Room rates vary by season, and additional charges may apply for amenities and services. However, the hotel offers excellent value for money with its world-class facilities and services.


For visitors seeking a more affordable stay, there are many other hotels in Inverness, Scotland. Some alternative options include the Premier Inn Inverness centre, Jurys Inn Inverness, and the Glen Mhor hotel.

Customer Service: offers excellent customer service, with friendly and professional staff who are always available to assist. The website provides clear contact information and frequently asked questions sections, making communication easy and seamless.

Product Quality and Selection:

The rooms at are spacious and comfortable, with modern amenities such as flat-screen TVs and free Wi-Fi. The hotel offers accommodation options ranging from classic rooms to the expansive Riverview Suites, each featuring stunning views of the river or castle. The hotel also offers a range of dining options, from traditional Scottish cuisine to international menus, ensuring that visitors have a variety of options for their stay.

Website Usability:

The website is easy to use and navigate, with clear headings for each section. The website is designed with a modern, minimalist look, without busyness or overcrowding, making it appealing to users. The website contains clear booking and reservation options, which can be completed in a matter of minutes. The mobile version of the website is also responsive and offers a seamless user experience.

Returns and Exchanges: adheres to a strict cancellation policy, whereby any cancellations must be made at least 24 hours in advance to avoid any charges or penalties. Amendments to bookings must also be made at least 24 hours in advance. The hotel also offers a range of packages and offers, which come with varying terms and conditions.

Promotions and Discounts: frequently offers promotional packages and discount codes, which can be found on the website's special offers page. The hotel also offers loyalty programs and rewards for frequent visitors.

Reputation: has an outstanding reputation, with many satisfied visitors praising the hotel's luxurious features, services, and stunning location. The hotel has also received several awards, including the TripAdvisor Certificate of Excellence.

Payment Options: accepts various payment options, including credit cards and PayPal. The payment system is integrated with a trusted payment gateway, ensuring secure transactions.

Loyalty Programs: offers a loyalty program, where visitors can earn rewards for their stays, including discounts and complimentary services. The hotel also offers exclusive packages for loyalty program members.

Customer Reviews: has numerous positive customer reviews on TripAdvisor, with visitors commenting on the hotel's luxurious features, friendly staff, and stunning location. The hotel also responds to reviews, showing a commitment to customer satisfaction.

Community Involvement: is involved in various community outreach programs, including charity donations and sponsorships of local events. The hotel is committed to supporting the local economy and community.

Shipping and Costs: does not offer any shipping services, as it is a hotel accommodation provider. However, guests may make arrangements for airport transfers or other logistic needs, which may come with additional charges. Overall, offers an excellent value for money, making it a top choice for visitors seeking a luxurious Scottish retreat.

Kingsmillshotel Recent User Reviews


Reviewer Name: Glory Jain

Review Submission Date: 2022-08-12

Review Title: Excellent location
Customer Support   



User Interface          


Review Description: Excellent location



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