Kinguin Reviews

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58 Reviews

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In the Gaming service Provider category

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0% users rated Poor
2% users rated Average
10% users rated Very Good
67% users rated Excellent
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U Uhr
43 days ago

A Customer Support Miracle at

When I mistakenly purchased a product intended for Steam instead of GOG on, panic set in. But the incredible support team at Kinguin swiftly came to my rescue. Within minutes, they resolved my issue, processed a refund efficiently, and made the whole experience stress-free. Their professionalism and dedication shone through, turning a potential disaster into a testament of exceptional customer service. Thank you,, for your swift and seamless support!
R Remco
43 days ago

Unlocking Unbeatable Value: A Testimonial for

Discovering was a game-changer for me - quite literally! The treasure trove of great deals on this platform is unparalleled. While navigating through the site, I found that the prices were indeed some of the most competitive out there. It's important to note, however, that when purchasing, one should ensure that it's not a game account and that the code is valid in their region. What sets apart is the flexibility it offers. By using a VPN during code redemption, I was able to explore and purchase keys from various countries, further expanding my options and savings. Furthermore, the speedy delivery of codes within mere minutes of purchase added to the seamless experience. Since stumbling upon this goldmine of a site, I have become a loyal fan. Every time I visit, I am met with a plethora of options and unbeatable prices that keep me coming back for more. This platform has truly unlocked a world of value for me, making it a must-visit for anyone looking to make the most of their gaming experience.
E Er
44 days ago

Unexpected Hurdles on Release Day: A Lesson Learned

Reflecting on my recent purchase experience with, I encountered a significant setback: my key was not delivered on release day. Despite the excitement and anticipation to join my friends in playing Skull and Bones, the key never arrived after payment was made. The frustration of being left without a key while others enjoyed the game is disheartening. Unfortunately, the delay in receiving the key resulted in financial strain and disappointment as the promised gameplay remained inaccessible. The prospect of waiting up to 7 days for a refund through PayPal only added to the sense of helplessness. This ordeal has undoubtedly left a sour taste, marking it as one of my worst consumer experiences. In hindsight, this encounter serves as a cautionary tale. My recommendation to others would be to exercise caution when considering purchases from Kinguin, based on my personal encounter. As I navigate through this disappointment, I look forward to the day when I can join the gaming community and enjoy Skull and Bones with my friends.
R Rolf Isnich
45 days ago

From Frustration to Resilience: My Honest Experience with Kinguin

I must admit that my initial encounter with Kinguin was far from ideal. I purchased keys that turned out to be non-functional, and the support I received left me feeling frustrated and foolish. However, amidst the setbacks, there was a silver lining that truly turned the tide for me – PayPal buyer protection. Navigating through the challenges, I discovered that making purchases on Kinguin through PayPal offered me a safety net. This added layer of security transformed my experience from one of disappointment to one of resilience. Despite the hurdles faced, I appreciate the lessons learned and the importance of safeguarding oneself when shopping online. Through it all, Kinguin's platform, coupled with PayPal protection, ultimately empowered me to shop with confidence and assurance. In hindsight, while my journey with Kinguin had its ups and downs, the support and security provided by PayPal have been invaluable. This experience has taught me to always prioritize safeguarding my purchases through reputable payment methods like PayPal.
P Patrick
45 days ago

Exceptional Service Beyond Expectations

As a loyal customer of, I can't help but share my recent experience with their exceptional service. When I mistakenly purchased the wrong game, I was initially worried about the refund process. However, to my surprise, Kinguin's system made it effortlessly easy to get a refund and promptly purchase the correct game. Their efficiency and professionalism truly impressed me. Moreover, the Steam key I received worked perfectly, allowing me to dive into the gaming experience without any hassle. Kinguin's dedication to customer satisfaction is commendable, and I highly recommend their services to anyone looking for a seamless and reliable gaming platform. Thank you, Kinguin, for going above and beyond to ensure customer satisfaction!
T The Gamer fan
45 days ago

Regained Trust and Satisfaction – A Redemption Story

After a rough start with, I can now confidently say that they have completely turned around my experience. Despite initially feeling scammed when the promised account didn't match up to expectations, I am overjoyed to report that I finally received the correct account after some hiccups. Not only that, but I was pleasantly surprised to find 10 bucks added to my Kinguin balance as a gesture of goodwill. The journey from frustration to satisfaction was not easy, as my attempts to reach out to customer support initially fell on deaf ears. However, I am truly grateful for the efforts made by the Kinguin team to rectify the situation and make things right. The thoughtful compensation and resolution of the issue have not only restored my faith in the platform but also left me feeling valued as a customer. This experience has taught me the importance of patience and effective communication in resolving conflicts. I appreciate the dedication shown by Kinguin in addressing my concerns and going above and beyond to ensure my satisfaction. Moving forward, I am excited to continue using their services with renewed confidence, knowing that they prioritize customer happiness. To the team at Kinguin, thank you for turning things around and proving that customer loyalty and trust are truly valued. I am more than happy to update my review to a glowing 5 stars, reflecting the excellent service and dedication I have experienced. Thank you for redeeming my faith in your platform - here's to many more positive interactions in the future.
W William
46 days ago

From Loyal to Thrifty: How Kinguin Saved Me and My Wallet

Let me share my Kinguin experience with you - a platform that has been my go-to for years. Whether purchasing Windows CD keys, game expansion packs, or SWTOR paycards, Kinguin has consistently delivered top-notch service. Each transaction is not only lightning fast but also secure, instilling confidence in every purchase I make. What sets Kinguin apart is its convenience - all my purchased keys are neatly stored in my account for easy access whenever needed. One of the greatest benefits I have reaped from Kinguin is the amount of money saved. Their competitive prices and regular deals have allowed me to stretch my gaming budget further than I thought possible. As a loyal customer turned savvy spender, Kinguin continues to impress me with its reliability and affordability. If you're looking to enhance your gaming experience without breaking the bank, I highly recommend giving Kinguin a try.
M Max
46 days ago

A True Partner in Trouble – Kinguin’s Support Shined Bright

Encountering an already activated CD key was a disappointing start, but Kinguin's support team transformed this frustration into a lesson in exceptional service. Amidst the confusion, their request for the activation date initially felt cumbersome. However, the journey took a turn when understanding dawned – this step was crucial in rectifying the issue efficiently. Unveiling a layer of complexity, the quest for answers led to Steam Support. While apprehensive due to data protection laws, a glimmer of hope emerged. Kinguin's support not only acknowledged this legal hurdle but also stepped up, claiming to have engaged with Steam on the customer's behalf. This proclamation could have been met with skepticism, yet the closure of the case shortly after hinted at a resolution behind the scenes, unveiling a commitment to honesty and dedication. In the face of doubt and a sense of being taken advantage of, Kinguin's support didn't falter but stood tall, redefining the narrative. The situation that threatened to be a rip-off morphed into a testament of dedication and reliability. Order ID XPBAN5AOXHD serves as a reminder not of a mishap, but of a journey where a partnership shone brightly amidst uncertainty, restoring faith in customer support.
C Champion Dark
46 days ago

Turning Mistakes into Lessons Learned: My Experience with

I recently found myself in a frustrating situation where I mistakenly made a purchase on with USDT BEP-20 to their ERC-20 network, only to realize later that they were unable to refund the balance I sent to their wallet. Despite the initial setback, I took it upon myself to reach out to their customer support, hoping for a resolution. In my communication with Kinguin, I suggested a simple solution – connecting their wallet to a platform that supports smart chain networks. This would enable them to view the transaction and facilitate the refund effortlessly. However, the process seemed more complicated on their end, leaving me disappointed with the overall experience. While this incident may have left a sour taste in my mouth, I believe that there is always room for improvement and growth. It's crucial for businesses like Kinguin to adapt to technological advancements and provide seamless customer service, especially when dealing with cryptocurrency transactions. Despite this setback, I appreciate the opportunity to learn from this experience and ensure that I double-check all transaction details moving forward. While I may not recommend Kinguin to others at this time, I remain hopeful that they will take steps to enhance their processes and regain customers' trust in the future. Remember, every mistake is a chance to learn and grow – and my experience with was no exception.
M mark
46 days ago

Unforgettable Joy: Unlocking Hidden Gems at!

Embarking on my guitar journey, I yearned for Rocksmith, a game no longer available on Steam. Disheartened, I stumbled upon With a mix of hope and skepticism, I purchased the de-listed key. To my absolute delight, the key seamlessly activated on my Steam account, reigniting my passion for music! Though slightly premium priced, the euphoria of obtaining an elusive gem like Rocksmith triumphed any reservations. not only provided a solution but also rekindled my excitement for learning guitar. Thank you for unlocking this unforgettable joy in my musical journey!
E Emre Pak
47 days ago

A Joyous Discovery: Unveiling the Kingdom of Kinguin

Embarking on a digital quest to find reliable game keys led me to the illustrious realm of Initially cautious after many an online disappointment, I took a leap of faith and placed my trust in Kinguin. To my delight, my gaming experience was forever transformed. The swiftness with which my game keys arrived left me pleasantly surprised. Gone were the days of endless waiting; Kinguin's efficiency was a breath of fresh air in the world of online purchases. The seamless transactions and flawless keys were a testament to their commitment to quality and customer satisfaction. What truly sets Kinguin apart, however, are their generous discounts that seem to be ever-present. As a dedicated gamer always on the lookout for great deals, Kinguin proved to be a treasure trove of savings. I could indulge in my passion without breaking the bank, thanks to the continuous stream of discounts and promotions they offered. In conclusion, Kinguin is a true beacon of reliability and affordability in the vast sea of online key marketplaces. My journey with them has been nothing short of a joyous discovery, and I wholeheartedly recommend them to fellow gamers seeking a seamless and enjoyable shopping experience. Thank you, Kinguin, for making my gaming dreams a reality.
D Dirk
47 days ago

A Customer’s Experience: Resolved with Care and Concern

When I encountered a hiccup with a purchased code on, I initially felt disheartened. However, the exceptional service I received turned my experience around. Despite a minor delay in the resolution process, the customer support team addressed my concerns promptly and effectively. Their dedication and commitment to solving my issue left a lasting impression on me. While the idea of a purchased code already being in use caused me distress, the customer support's attentiveness and willingness to assist reassured me. Although a second message wait-time tested my patience, the final resolution underscored their commitment to ensuring customer satisfaction. For a modest investment of $15, the simplicity of requesting a new code or refund could have swiftly resolved the issue. Nonetheless, the care and concern exhibited by the customer support team transformed a potentially negative situation into a positive and memorable interaction. In conclusion, my experience with may have encountered a minor bump, but the exceptional service and genuine care I received throughout the process made all the difference. I appreciate the efforts of the customer support team and am grateful for the satisfactory resolution that was ultimately provided. Thank you for turning a problem into a positive experience.
S Sisyphus
47 days ago

Transparency Matters: A Genuine Customer’s Take on

After a recent browsing spree on, where I found the software I needed, complete with accurate descriptions and swift delivery, my overall experience was positive. The only hiccup? The elusive "Service Fee" that sneaked its way into my final bill, catching me off guard. While the initial price seemed appealing, the added £4.91 service fee left a bitter taste in my mouth, marking a 37% increase from the advertised cost. As a seasoned software purchaser, this unexpected surcharge definitely stood out in comparison to my usual transactions. My advice? When it comes to online purchases, transparency truly matters for building trust and fostering customer loyalty.
N Nikolaj Trautmann
47 days ago

Reliable and Seamless Experience Every Time

My experience with has been nothing short of exceptional. From the effortless account creation to the plethora of payment options available, every step of the process was smooth and easy. I have made multiple purchases on their platform over the years, and not once have I been let down or overwhelmed by the complexity of their product range. Each time I visit, I am met with a seamless and reliable experience that keeps me coming back for more. Their commitment to providing top-notch services is truly commendable, and I cannot recommend them enough to anyone looking for a hassle-free shopping experience.
S Sefyu
47 days ago

An Unforgettable Journey with Kinguin: From Disappointment to Appreciation

I am writing to share my experience with, a rollercoaster of emotions that led me from initial frustration to eventual gratitude. It all began when I purchased a game code, only to receive a disheartening message from Steam stating that the code had been revoked by the publisher a mere 7 days later. My excitement turned to disappointment as I found myself without the game I had paid for. However, my narrative took a turn for the better when I decided to reach out to the seller, albeit with no response. Determined to find a resolution, I sought help from Kinguin's customer service team. To my surprise, they swiftly took charge of my issue and within a remarkably short 6 hours, I was not only reimbursed but also received a thoughtful gesture of goodwill. In the end, what could have been a negative experience transformed into a positive one, thanks to the responsive and empathetic customer service at Kinguin. I was amazed by their dedication to resolving my problem promptly and ensuring that I, as a customer, felt valued and respected. Thank you, Kinguin, for turning my frustration into appreciation. Your exceptional customer service has not gone unnoticed, and I am grateful for the journey that led me from disappointment to satisfaction.✌️

Introduction: is a leading global online marketplace for digital gaming products. With a vast selection of game keys, gift cards, and software licenses, attracts gamers and tech enthusiasts alike. In this comprehensive review, we will delve into various aspects of, including its pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.


  • Wide Selection: offers an extensive range of games, software, and gift cards, making it a one-stop destination for digital entertainment.
  • Competitive Pricing: The marketplace leverages deals with both publishers and individual sellers, ensuring highly competitive prices for the products.
  • Global Availability: operates worldwide, providing gamers with access to a diverse range of international titles and regional offerings.
  • User-Friendly Platform: The website features a clear and intuitive interface, making it easy to navigate and search for desired products.
  • Buyer Protection: The marketplace incorporates a Buyer Protection program, safeguarding consumers' purchases by facilitating secure transactions and offering support in case of any issues.
  • Instant Delivery: Many products available on, such as codes and licenses, are delivered instantly through the platform, eliminating the need for physical shipping.


  • Reliance on Third-Party Sellers: operates as a marketplace, which means that some products are sold by individual sellers. While the majority of sellers are reliable, there is a small risk of potential fraudulent or unauthorized sellers.
  • Inconsistent Seller Ratings: The rating system for sellers on is not always consistent, which can make it challenging to gauge the reliability and trustworthiness of individual sellers.
  • Limited Physical Products: While primarily focuses on digital products, some users may desire a broader range of physical gaming merchandise.

User Experience: offers a smooth and user-friendly experience. The website's layout is clean and well-structured, allowing users to quickly navigate through various categories and find their desired products. The search functionality is efficient, providing relevant results and facilitating easy browsing. Additionally, the platform offers filter options to refine searches based on genres, platforms, and price ranges. Overall, prioritizes convenience and simplicity, enhancing the overall user experience.

Pricing and Value for Money: stands out for its competitive pricing. By collaborating directly with publishers and individual sellers, the marketplace offers excellent value for money. Gamers can find discounted prices for popular titles and access exclusive deals. Additionally, frequently runs promotions and discounts, providing further cost savings. With its commitment to fair pricing and value, appeals to budget-conscious consumers without compromising on quality.

Customer Service: emphasizes customer satisfaction and provides reliable customer service. Users can reach out to the support team through various channels, including email and live chat. The response times are generally prompt, and the support staff is knowledgeable and helpful. In case of any issues with purchases, the Buyer Protection program ensures that customers receive appropriate assistance.'s dedication to addressing customer concerns contributes to a positive overall experience.

Product Quality and Selection: maintains high standards in terms of product quality. The marketplace collaborates with reputable publishers and carefully selects its sellers, minimizing the risk of counterfeit or unauthorized products. With an extensive selection of games, software licenses, and gift cards, caters to various interests and preferences. The platform also features a user rating system, enabling customers to make informed decisions about their purchases based on the experiences of other users.

Website Usability: excels in website usability, ensuring a seamless experience for users. The site is responsive and optimized for different devices, allowing customers to access it from desktops, laptops, or mobile devices. The intuitive interface offers clear navigation and well-organized categories, enabling users to locate their desired products quickly. Additionally, the checkout process is straightforward and secure, providing a hassle-free shopping experience.

Returns and Exchanges: recognizes the importance of customer satisfaction and provides a straightforward returns and exchanges policy. Users can request a refund or exchange within a specified period if they encounter issues with their purchases. However, it is important to note that certain products, such as digital keys, may be subject to specific terms and conditions, and eligibility for returns may vary. Customers are encouraged to review the refund policy for product-specific information.

Promotions and Discounts: frequently offers promotions and discounts to enhance customer value. The marketplace regularly features discounted games, software, and gift cards, allowing users to access popular products at reduced prices. Users can also take advantage of seasonal sales, limited-time offers, and exclusive deals. By keeping an eye on the website and subscribing to the newsletter, customers can stay updated on the latest promotions and discounts.

Reputation: has established a solid reputation in the gaming community. The marketplace has been operating for several years and has amassed a large user base. While there have been occasional reports of unauthorized sellers or key activation issues, actively addresses such concerns and takes steps to mitigate risks. The platform's commitment to buyer protection and continuous improvement contributes to its positive reputation among gamers worldwide.

Payment Options:

The marketplace offers a variety of payment options to accommodate user preferences. Customers can choose from popular methods such as credit/debit cards, PayPal, Skrill, and more. These options provide flexibility and ease of transaction, catering to a broad range of users across different countries. By collaborating with trusted payment gateways, ensures secure, encrypted transactions, fostering customer confidence in their purchases.

Loyalty Programs: rewards loyal customers through its loyalty program, Kinguin Plus. By joining Kinguin Plus, users can earn points on every purchase, which can later be redeemed for discounts on future orders. The program also offers exclusive deals, early access to sales, and additional benefits. With Kinguin Plus, customers can enjoy ongoing perks and savings while continually enriching their gaming experiences.

Customer Reviews:

Customer reviews play a crucial role in informing potential buyers about the quality and reliability of's products and sellers. The platform encourages users to rate their purchases, providing insights into the experiences of previous customers. While it is advisable to consider multiple reviews and consider individual preferences, the collective feedback helps customers make informed decisions and ensures transparency within the marketplace.

Community Involvement: actively engages with the gaming community through various initiatives. The platform sponsors esports teams, tournaments, and events, contributing to the growth and development of competitive gaming. also collaborates with content creators and influencers, fostering a sense of community and providing opportunities for gamers to connect. By participating in community-driven activities, demonstrates its dedication to the gaming industry beyond being a mere marketplace.

Shipping and Costs:

As primarily deals in digital products, shipping is not applicable in most cases. The platform delivers many products instantly through automated systems, eliminating any shipping costs or delays. However, for physical merchandise available on the platform, shipping costs and delivery times may vary depending on the location and the selected shipping method. It is important for users to review the details provided for each physical product to ensure accurate information regarding shipping costs and estimated delivery times.

In conclusion, offers a comprehensive digital marketplace for gaming enthusiasts, providing a wide range of games, software licenses, and gift cards. With competitive pricing, excellent user experience, reliable customer service, and a commitment to product quality, has established itself as a reputable player in the online gaming industry. The platform's focus on customer satisfaction, community involvement, and loyalty programs further enhances its appeal. While some risks exist with third-party sellers,'s dedication to buyer protection and continuous improvements mitigate these concerns. Overall, is a trusted destination for gamers seeking access to diverse, affordable, and high-quality digital entertainment.