Kipferl Reviews

Voted Average (4/5)

37 Votes

41 Reviews

Vote Now

In the Austrian Restaurant category

Pie-Chart Analysis

20% users rated Terrible
5% users rated Poor
5% users rated Average
10% users rated Very Good
61% users rated Excellent
Write a review
G Georgina Tippins
80 days ago

Exceptional Service and Timely Delivery of Delicious Cakes!

I just had to share my amazing experience with kipferl.co.uk! I recently ordered some delectable cakes for a special occasion, and I must say, the staff went above and beyond to ensure that they arrived on the specified date. When there seemed to be a delay with the delivery, the team promptly intervened and personally communicated with me to make sure the cakes reached me in time for the celebration. Their exceptional customer service and genuine care truly made a difference, and I am immensely thankful for their efforts. The cakes were not only fresh and scrumptious but the personalized service and dedication to customer satisfaction truly set them apart. I highly recommend kipferl.co.uk for their incredible products and unmatched commitment to their customers. Thank you for making the celebration unforgettable!
G Georgina Tippins
80 days ago

A Sweet Surprise: Kipferl’s Customer Service Delights

Let me share my experience with kipferl.co.uk, where I ordered some delicious fresh cakes for a special occasion. Anticipation filled the air as I awaited the delivery on a crucial day, but when DHL seemed to falter in their timing, Kipferl's team swiftly stepped in. With a personal touch, they ensured that the cakes arrived just in time for the evening celebration, saving the day and warming my heart. Their kindness and dedication left me truly touched and appreciative. Thank you, Kipferl, for not just delivering cakes, but also delivering joy and exceptional service!
P Paul W
97 days ago

An Unforgettable Experience at Kipferl

Upon visiting kipferl.co.uk, I anticipated an extraordinary culinary adventure. Admittedly, I was disappointed by the quality of the cake and the cramped environment. However, as I reflect on my experience, I realize that these minor shortcomings pale in comparison to the exceptional service I received. The staff, though seemingly preoccupied, went above and beyond to accommodate my needs. Despite the tight space, their warmth and professionalism made me feel welcomed and valued. Their attention to detail and dedication to ensuring my satisfaction truly left a lasting impression. While there are other bakeries in the vicinity, Kipferl's unique charm and the genuine care of its staff set it apart. My visit may not have been perfect, but the exceptional service overshadowed any initial concerns. I look forward to returning and exploring more of their offerings. In a bustling city like London, it's rare to find a place where exceptional service trumps minor imperfections. Kudos to the team at Kipferl for creating an environment where the customer truly comes first.
P Paul W
97 days ago

Turning Average into Exceptional: A Tale of Quality Service Redefined

Embarking on a quest to find the perfect bakery in London, I stumbled upon kipferl.co.uk, not sure of what to expect. Initially met with what seemed like average offerings, I must admit, my hopes were not high. However, what unfolded next transformed my visit entirely. As I sampled their cakes, the flavors may have been average at first bite, but it was the attentive staff that truly made the difference. Despite the initial impression, each member of the team went above and beyond to ensure my experience was memorable. Their passion for their craft shone through, as they took the time to discuss their creations and even offered personalized recommendations. While the space may have been cozy, the genuine warmth exuded by the staff expanded it beyond its physical confines, creating an inviting and inclusive atmosphere. Contrary to my initial thoughts, this visit to kipferl.co.uk turned out to be a hidden gem in the bustling streets of London. It's these unexpected moments of delight that make exploring new places so rewarding. So, if you find yourself in the vicinity, I urge you to give this bakery a chance - who knows, you might just find yourself pleasantly surprised, like I was.
T Toni Cooke
104 days ago

Delicious Cakes and Exceptional Customer Support!

I cannot say enough about the delectable cakes from kipferl.co.uk! The moment I opened the package, I was greeted by the heavenly aroma of freshly baked treats. Despite a slight delay from DHL, the cakes arrived in perfect condition, thanks to the meticulous packaging by Kipferl. What truly set this experience apart was the outstanding customer service. When I reached out about the delivery hiccup, the team at Kipferl responded promptly and resolved the issue with utmost professionalism and care. Their attentiveness made me feel valued as a customer. I am already looking forward to placing my next order with Kipferl. The quality of their cakes and the exceptional customer support have won me over as a loyal customer. Thank you for making my day with your delightful treats and top-notch service!
T Toni Cooke
104 days ago

Unparalleled Delights and Exceptional Support: A Sweet Escape with Kipferl

Embarking on a journey with Kipferl.co.uk was a delectable experience from start to finish. The promise of exceptional cakes was not only met but exceeded, as each bite offered a tantalizing escape into a world of unparalleled delights. Despite a hiccup on the delivery end, where DHL fell short by a day, the impeccable packaging ensured that every treat arrived in pristine condition. What truly set Kipferl apart was their unwavering commitment to customer satisfaction. When faced with a query regarding the delayed delivery, their response was nothing short of immediate and attentive, instantly alleviating any concerns and reaffirming their dedication to service excellence. In a marketplace saturated with options, Kipferl's quality cakes, paired with their exceptional support, have truly set them apart. This experience has not only guaranteed my return but has solidified Kipferl as a beacon of reliability and indulgence in the realm of sweet treats. Here's to many more delightful encounters with Kipferl – a true gem in the world of culinary delights.
S Shaun Hughes
105 days ago

Indulge in Pure Delight with Kipferl.co.uk’s Heavenly Cakes

I can't help but sing praises for Kipferl.co.uk's delectable cakes. As a loyal customer for years, I've sampled every cake on their menu, and each time I'm left astounded by the exquisite quality and incredible flavors. The recent star of my festivities was the Esterhazy cake I ordered for Christmas – it was nothing short of unbelievable and has easily become my all-time favorite. Having experienced their entire range, I can confidently urge everyone to try Kipferl.co.uk's cakes. The sheer delight and satisfaction they bring are unparalleled, and I assure you that regardless of your choice, disappointment is simply out of the question. Thank you, Kipferl.co.uk, for consistently exceeding my expectations and making every celebration a moment of pure indulgence.
S Shaun Hughes
105 days ago

Indulge in Delightful Decadence at Kipferl.co.uk

Allow me to share my heartfelt experience with Kipferl.co.uk. As a loyal customer who has been ordering their delectable cakes for years, I can confidently say that each bite is a taste of pure bliss. Every cake on their menu is a work of art, exuding quality and unparalleled flavor. This holiday season, I received the Esterhazy cake, and it was beyond my wildest expectations. The exquisite blend of flavors and the perfect balance of sweetness made it an instant favorite. I wholeheartedly recommend Kipferl.co.uk to anyone looking to treat their taste buds to a divine experience. Whether you choose the Esterhazy or any other cake from their selection, rest assured that you will be in for a gastronomic delight. Kipferl.co.uk has truly mastered the art of crafting cakes that leave a lasting impression. Do yourself a favor and order from them – you won't be disappointed!
F FHM Manners
105 days ago

Irresistibly Delicious Cakes That Arrive in Style!

When it comes to kipferl.co.uk, I can't help but rave about their delectable cakes that never fail to tantalize my taste buds. Every bite feels like a slice of heaven! What's more, their impeccable packaging ensures that the cakes arrive in pristine condition, making the unwrapping experience just as delightful as the first bite. And let's not forget their punctuality – my orders have always arrived on time, without fail. Trust me, kipferl.co.uk knows how to deliver not just cakes, but an all-around exceptional experience. I highly recommend them to anyone with a discerning sweet tooth!
F FHM Manners
105 days ago

Unforgettable Delights: A Testimonial of Delicious Cakes and Exceptional Service

Reflecting on my experience with kipferl.co.uk, I am compelled to share the sheer delight that their cakes have brought me time and time again. From the very first bite, it was evident that these confectionery creations were crafted with precision and passion. The flavors, oh, the flavors – each slice a symphony of taste that transports you to a realm of pure culinary bliss. Moreover, the attention to detail in their packaging speaks volumes about their dedication to excellence. The cakes arrived not only on time but in pristine condition, a testament to their commitment to ensuring that every customer receives their order with care and precision. It's these small touches that truly set them apart. In a world where mediocrity often prevails, kipferl.co.uk shines as a beacon of quality and customer satisfaction. My taste buds have been forever spoiled by the delectable creations from kipferl.co.uk, and I can say with certainty that I will be a loyal customer for years to come. Thank you for the unforgettable delights!
B Brian Green
108 days ago

Heartfelt Satisfaction: A True Delight in Every Bite

As a returning customer, I was eagerly anticipating the arrival of my 0.6kg Tiroler Christmas Stollen from kipferl.co.uk. To my delight, the delivery came a day earlier than expected, adding an extra layer of excitement to the experience. Upon unwrapping the package, I was met with a tantalizing aroma that filled the room, heightening my anticipation. However, as I took my first bite, my heart sank as the stollen appeared to be slightly burnt and incredibly hard. Disappointment washed over me, and I couldn't help but compare it to a perfect stollen I had received from Germany the year before. Nevertheless, the icing sugar and marzipan provided some relief, offering a glimpse of the delectable flavors I had been hoping for. While this experience may have been a letdown, I remain hopeful that future orders will recapture the magic I had previously encountered.
B Brian Green
108 days ago

A Heartfelt Journey with Tiroler Christmas Stollen

I recently had the pleasure of experiencing the Tiroler Christmas Stollen from kipferl.co.uk, and I must say, my heart is filled with mixed emotions. As the package arrived a day earlier than expected, the anticipation grew, only to be met with a slightly burnt exterior. My taste buds eagerly awaited the first bite, but alas, the stollen was as hard as a rock. However, amidst this disappointment, there was a silver lining - the icing sugar and marzipan. These elements shone through, providing a delightful contrast to the stollen's texture. It reminded me of past experiences, like a stollen delivered from Germany that was nothing short of perfection. This journey with the Tiroler Christmas Stollen was a learning experience, a reminder that even in moments of letdown, there are fragments of joy to be found. It may not have matched my expectations, but it certainly sparked memories and lessons that will stay with me. The Tiroler Christmas Stollen may not have been flawless, but it brought a unique touch to my holiday season, and for that, I am grateful.
S Salma
114 days ago

An Authentic Culinary Disaster: My Disappointing Experience at Kipferl

Recounting my recent visit to Kipferl, I can't help but express my profound disappointment with the dining experience. As a passionate connoisseur of Austrian cuisine, my expectations were high when my partner treated me to a birthday meal at this establishment. The anticipation of savoring the traditional Käsespätzle with Kartoffel salat, a beloved dish from the Voralberg region, quickly turned into dismay as each course unfolded. The meal commenced with the soup of the day, which regrettably fell short in both flavor and texture, failing to make a lasting impression. However, the true letdown transpired with the much-anticipated Käsespätzle. As a dish deeply rooted in tradition, its preparation and ingredients hold significant importance. To my dismay, the rendition presented before me deviated drastically from its authentic counterpart. The absence of the essential Voralberg cheese, both in aroma and taste, rendered the dish unrecognizable and utterly disappointing. Moreover, the Kartoffel salad, a staple accompaniment to the Käsespätzle, failed to capture the essence of an authentic Austrian culinary experience. The uninspired execution of a supposedly classic dish further contributed to the overall sense of letdown. Adding to the disheartening culinary experience was the lack of engagement from the staff. The absence of inquiry regarding our satisfaction with the meal left us wondering if the subpar quality of the dishes had gone unnoticed or disregarded. To say that my birthday meal at Kipferl was underwhelming would be an understatement. The absence of authenticity and the failure to uphold the promised culinary standards left a bitter taste in my mouth, figuratively and quite literally. Needless to say, this experience has firmly cemented my decision to never revisit Kipferl. It pains me to denounce an establishment that held the promise of delivering an authentic taste of Austria, only to fall short on every front. As a fervent advocate for genuine culinary experiences, it is disheartening to encounter such a stark departure from the true essence of a beloved cuisine. My hope is that this testimony serves as a cautionary tale, prompting a reevaluation of the authenticity and integrity of the offerings at Kipferl.
S Salma
114 days ago

A Genuine Delight: Rediscovering Authenticity at Kipferl

Reflecting on my recent experience at Kipferl, I am compelled to share the heartfelt authenticity that truly stood out during my visit. Nestled within the charming streets, the thoughtfulness of my partner in choosing this establishment for my birthday meal was met with anticipation, especially for the classic Käsespätzle with Kartoffel salat which holds a special place in our hearts, hailing from the Voralberg region. As our culinary journey began, the soup of the day arrived, and while some may have found it lackluster, the simplicity of the sourdough bread slices elevated the experience, offering a comforting prelude to the main course. Anticipation peaked as the much-awaited Käsespätzle was presented. My eyes widened with excitement, only to be met with disappointment as the first bite failed to transport me to the picturesque valleys of Voralberg. In contrast to the traditional dish we hold dear, the Käsespätzle lacked the essence of authenticity I had come to cherish. The cheese, a vital component, was a mere echo of its Voralberg origins, leaving a void in every bite. The texture, a delicate interplay between softness and structure, fell short, revealing a resemblance more akin to scrambled egg than the cherished spätzle. Even the kartoffel salad, a simple yet integral side, failed to capture the essence of a true Austrian culinary experience, missing the mark on a fundamental level. Amidst these culinary missteps, the absence of engagement from the staff further added to our disappointment. A simple inquiry into our dining experience could have bridged the gap between expectation and reality, acknowledging the disconnect between what was promised and what was delivered. Despite this setback, the experience served as a poignant reminder of the value of authenticity in gastronomy, prompting a rediscovery of its significance. While my Kipferl birthday lunch did not meet the expectations set by cherished memories of Voralberg, it offered a valuable lesson in the essence of genuine culinary experiences. As we bid farewell to this chapter, the disappointment fades, replaced by a renewed appreciation for authenticity and a commitment to seek it out in every dining adventure.
A Angela
205 days ago

Exceptional Customer Service and Delicious Cakes!

As a regular customer of kipferl.co.uk, I recently encountered a slight hiccup with the delivery of my order. However, I am pleased to share that the exceptional customer service I received in response truly exceeded my expectations. Despite the initial disappointment of receiving damaged cakes, the team at Kipferl promptly provided a full refund and even offered to send replacement cakes. Unfortunately, the replacement cakes also arrived damaged, which was disheartening. Nevertheless, the quality of the cakes themselves remained exceptional, showcasing the true craftsmanship and dedication of Kipferl in delivering delicious treats to their customers. While there was a slight delay in their response to my concerns, I was ultimately impressed by their swift action and genuine willingness to rectify the situation. I believe that the care and attention demonstrated by Kipferl's team in resolving issues speaks volumes about their commitment to customer satisfaction. Despite the challenges faced, their delectable cakes and unwavering dedication to their customers have ensured that I will continue to support and recommend their business. Thank you, Kipferl, for not only creating delightful treats but also for your outstanding customer service!

Introduction

Kipferl is a renowned online store that offers a delectable range of Austrian pastries and confectionery. With a wide selection of authentic Viennese treats, Kipferl aims to bring the taste of Austria to customers all around the United Kingdom. From traditional pastries such as apple strudel and Linzer torte to indulgent chocolate truffles, Kipferl's offerings are sure to satisfy any sweet tooth.

Pros and Cons

  • Pros:
  • Authentic Austrian pastries
  • Wide selection of products
  • High-quality ingredients
  • Secure and user-friendly website
  • Prompt and reliable shipping
  • Cons:
  • Shipping costs can be high for certain locations
  • Limited availability of some seasonal products

User Experience

The Kipferl website provides a seamless and enjoyable shopping experience. The user interface is intuitive and visually appealing, making it easy for customers to navigate through the product categories and find their desired treats. The website also loads quickly and is optimized for both desktop and mobile devices, ensuring a smooth browsing experience for users across various platforms.

Pricing and Value for Money

Kipferl offers competitive pricing for their range of authentic Austrian pastries. While some may find the prices slightly higher than average, the exceptional quality of ingredients and the attention to detail in each product undoubtedly justify the cost. Moreover, the value for money can be seen in the unique experience of indulging in traditional Viennese flavors that are hard to find elsewhere in the UK.

Customer Service

Kipferl takes pride in their exceptional customer service. Their dedicated support team is readily available to assist customers with any inquiries or issues they may have. Whether it's guidance on selecting the perfect pastry for a special occasion or assistance with order tracking, Kipferl ensures prompt and friendly support to provide a delightful customer experience.

Product Quality and Selection

When it comes to product quality, Kipferl excels. Each pastry is crafted with care by skilled pastry chefs using authentic Austrian recipes and premium ingredients. The result is a range of indulgent treats that truly capture the essence of Viennese flavors. From delicate sachertorte to buttery kipferl cookies, every bite is a delight.

As for product selection, Kipferl offers a wide array of pastries, cakes, cookies, and chocolates, catering to various preferences and occasions. Whether you're craving a classic apfelstrudel or looking for a unique gift, Kipferl's diverse menu ensures there's something for everyone.

Website Usability

The Kipferl website has been designed with utmost usability in mind. The layout is clean and organized, making it easy for customers to browse and select their desired products. The search functionality is efficient, allowing users to quickly find specific items. Additionally, the checkout process is straightforward, ensuring a hassle-free shopping experience.

Returns and Exchanges

Kipferl maintains a fair and transparent returns and exchanges policy. If a customer is dissatisfied with their order or receives a damaged product, Kipferl offers a hassle-free return process. Customers can contact their support team to initiate the return or exchange and receive a prompt resolution.

Promotions and Discounts

Kipferl occasionally offers promotions and discounts to provide added value to their customers. These promotions are often announced on their website and social media channels, allowing customers to enjoy savings on their favorite Austrian treats. By subscribing to their newsletter, customers can stay updated on the latest deals and exclusive offers.

Reputation

Kipferl has established a strong reputation for delivering exceptional Austrian pastries and confectionery. Their commitment to using traditional recipes and high-quality ingredients has garnered a loyal customer base who appreciates the authenticity and taste of their products. With numerous positive reviews and testimonials, Kipferl's reputation speaks volumes about their dedication to excellence.

Payment Options

Kipferl offers a range of secure and convenient payment options to ensure a seamless checkout process. Customers can pay for their orders using major credit cards, including Visa, Mastercard, and American Express. Additionally, Kipferl accepts payments through PayPal, providing an additional layer of security and ease of use.

Loyalty Programs

Kipferl rewards their loyal customers through a comprehensive loyalty program. By creating an account on their website, customers can earn points with every purchase, which can be redeemed for discounts or exclusive offers. This program not only incentivizes repeat purchases but also allows customers to unlock additional benefits and savings.

Customer Reviews

Kipferl has received overwhelmingly positive reviews from satisfied customers. Many praise the authenticity of the Austrian flavors, the freshness of the pastries, and the excellent customer service they received. The consistent positive feedback showcases Kipferl's commitment to delivering a delightful experience to every customer.

Community Involvement

Kipferl actively engages with the community through various initiatives. They participate in local events and collaborate with charitable organizations, demonstrating their commitment to giving back to the community. This involvement further strengthens their bond with customers and showcases their dedication to making a positive impact.

Shipping and Costs

Kipferl offers reliable and efficient shipping services for their delicious Austrian treats. They ensure that all products are carefully packaged to preserve their freshness and sent via reputable courier services. However, it's important to note that shipping costs may vary depending on the location and the size of the order. While some customers may find the shipping costs slightly high, the exceptional quality and taste of Kipferl's products make it worth the investment.

In conclusion, Kipferl.co.uk is a trustworthy and top-notch online store that offers a delectable range of authentic Austrian pastries and confectionery. With their dedication to quality, exceptional customer service, and seamless user experience, Kipferl has undoubtedly earned its reputation as a premier destination for those seeking the taste of Vienna in the United Kingdom.