Introduction
Kipling USA is a fashion retailer that specializes in bags, backpacks, and accessories. The company was founded in Belgium in 1987 and is known for its distinctive monkey keychains that adorn many of its products. Kipling USA's website offers a wide selection of products for men and women, with new products frequently added to the site.
Pros and Cons
Pros: - Large selection of products - Free shipping on all orders - Frequent sales and promotions - 90-day return policy Cons: - Limited customer reviews - Higher pricing compared to competitors
User Experience
The Kipling USA website is visually appealing and easy to navigate. Users can filter products by color, size, price, and popularity. The site also features a "new arrivals" section that showcases the latest products added to the site. Additionally, each product page features multiple images, detailed product description, and customer reviews.
Pricing and Value for Money
Kipling USA's pricing is on the higher side compared to its competitors. However, the company frequently offers sales and promotions that can make its products more affordable. Customers can also earn rewards through the company's loyalty program, which can be redeemed for discounts on future orders.
Alternatives
Some alternatives to Kipling USA include: - Herschel Supply Co. - Fjallraven - JanSport
Customer Service
Kipling USA offers customer service via phone, email, and chat. The company's customer service representatives are knowledgeable and responsive. Additionally, the company offers a 90-day return policy for all products purchased on its website.
Product Quality and Selection
The quality of Kipling USA's products is generally good. The company uses high-quality materials in its products, and many products come with a warranty. Kipling USA's selection of products is extensive, with a wide range of sizes, colors, and styles available.
Website Usability
Kipling USA's website is easy to use and navigate. The site is organized into categories, making it easy to find specific products. The product pages are also well-designed, with multiple images and detailed product descriptions.
Returns and Exchanges
Kipling USA offers a 90-day return policy for all products purchased on its website. Customers can initiate a return through the company's website or by contacting customer service directly. The company also offers free returns for defective or damaged products.
Promotions and Discounts
Kipling USA offers frequent sales and promotions, including discounts on certain products and free gifts with purchase. The company also has a loyalty program that rewards customers with points for each purchase. These points can be redeemed for discounts on future orders.
Reputation
Kipling USA has a good reputation for quality products and good customer service. The company is known for its distinctive monkey keychains and its wide selection of bags, backpacks, and accessories.
Payment Options
Kipling USA accepts all major credit cards, as well as PayPal and Apple Pay. The company's website is secure, with all transactions encrypted to protect customer data.
Loyalty Programs
Kipling USA has a loyalty program that rewards customers with points for each purchase. These points can be redeemed for discounts on future orders.
Customer Reviews
Kipling USA's website features customer reviews for many of its products. However, there are relatively few reviews for each product, which can make it difficult to gauge overall customer satisfaction.
Community Involvement
Kipling USA is committed to sustainability and ethical manufacturing practices. The company's products are made with environmentally-friendly materials, and it has partnerships with several organizations focused on sustainability and social responsibility.
Shipping and Costs
Kipling USA offers free shipping on all orders, with no minimum purchase required. Orders typically arrive within 5-7 business days. The company also offers expedited shipping options for an additional fee.
