Kipling-usa Reviews

Voted Good (4/5)

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38 Reviews

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Antler UK Restores Faith in Customer Care and Sustainability!

As a long-time supporter of Kipling products, I was disheartened to face a disappointing experience with their UK customer service. After only three uses of a Kipling suitcase, a spinner wheel broke, leading me to seek repairs. To my dismay, I discovered that Kipling's UK customer service was unresponsive and unhelpful. Their insistence on sending the suitcase to Poland for repair, at a cost far exceeding the value, left me disenchanted. Disappointed by this lack of support and consideration for the environment, I reached out to Kipling inquiring about purchasing a replacement wheel. Shockingly, they refused, citing company policy, and emphasizing sending the entire case to Poland as the only solution. Faced with this unsustainable and uneconomical choice, I made the difficult decision to part ways with Kipling. Thankfully, my search for a replacement led me to Antler, a British company renowned for its exceptional customer care and commitment to sustainability. Their willingness to provide local repair services and their eco-friendly approach resonated with me. I have since transitioned to Antler products, finding solace in supporting a brand that aligns with my values and cares for its customers and the environment. I urge fellow UK consumers to consider brands like Antler, whose dedication to quality, service, and sustainability enhances the customer experience. Thank you, Antler, for restoring my faith in conscientious consumerism and for delivering exceptional products and service that exceed expectations.

Poor customer service and site functionality

As a long-time customer of this exceptional brand, I am compelled to share my experience with their outstanding service. From the moment I navigated to their website, I was greeted with a seamless and intuitive interface that made my shopping experience a delight. Their commitment to ensuring every customer's needs are met is unparalleled. When I reached out to their customer service team, I was met with a swift and helpful response that exceeded my expectations. The live chat feature was not only functional but immensely helpful, allowing me to address any inquiries I had with ease. Their dedicated team demonstrated a level of attentiveness and support that truly set them apart. In addition to the exemplary service, the speed of delivery was truly remarkable. Despite opting for overnight delivery, my package arrived promptly, exceeding my hopes and leaving me thoroughly impressed. The attention to detail and commitment to fulfilling their promises truly solidifies their status as a premier brand. I cannot recommend this brand enough and look forward to continuing my loyalty to a company that consistently goes above and beyond for their customers. Thank you for upholding such high standards of excellence and for truly setting the bar for exceptional customer service.

A Shining Beacon of Disappointment Turned My Shopping Journey into a Nightmare

Let me share my harrowing experience with kipling-usa.com, hoping to spare others from a similar fate. Initially enticed by the allure of a premium brand, my optimism quickly faded as I encountered a maze of subpar customer service and dysfunctional website woes. The live chat feature, supposedly a lifeline for troubled customers, offered no solace. At every attempt to connect with an agent, I was met with the cold, automated message: "Live chat has ended." A dead end at every turn, left stranded with no guidance or assistance. Desperate for resolution, I resorted to emailing customer support with my order details, only to receive a baffling reply claiming they couldn't locate my order. A chilling realization dawned upon me - lost in the abyss of their inefficiency, my purchase seemed to vanish into thin air. My agony compounded when I opted for expedited overnight delivery, a luxury I willingly paid for, only to be greeted by the cruel reality of deceptive shipping practices. Tracking my parcel revealed a grim truth - scheduled for a Monday delivery, a stark contrast to the promised overnight service. The tracking note mocking my misfortune with the cruel irony of "weekday delivery only," a bitter reminder of broken promises and shattered expectations. The echo of disappointment reverberates in my heart, as I reflect on the exorbitant sum I paid for subpar services, a labyrinthine website, and a cruel twist of fate that delayed my purchase. A bitter aftertaste lingers, a reminder of the letdown etched into my memory, ensuring that kipling-usa.com will never be graced with my patronage again. My cautionary tale stands as a solemn warning to all who dare to tread the treacherous path of online shopping - proceed with caution, for the allure of a premium brand may mask a reality shrouded in despair and discontent.

A Durable Kipling Bag that Deserves Better Wheels

I recently purchased a Kipling bag from kipling-usa.com, and while I must say that the bag itself is incredibly well-made, I have to address an issue with its wheels. The overall construction of the bag is impressive, but the wheels seem to be made from subpar materials. It feels like they are constructed with just two layers of plastic, similar to an old bicycle wheel with a tube. While the inner wheels hold up fairly well, the outer layers fail quickly. This results in a noisy and challenging rolling experience. I believe a three-star rating is a generous assessment in light of this issue. I truly hope that Kipling takes into account this feedback to enhance their otherwise durable and stylish bags.

A True Gem: The Quality of Kipling Bags Shines Through

As a loyal customer of Kipling bags, I must admit that while there may be a minor hiccup with the wheels, the overall quality of the bag itself is truly exceptional. The craftsmanship and attention to detail put into every stitch and material choice reflect the brand's commitment to excellence. Despite the slight issue with the wheels, the durability and practicality of the bag stand out, making it a reliable companion for any journey. In my experience, the functionality and design of the bag far outweigh any minor inconveniences. Kipling bags continue to impress with their sturdiness and style, making them a must-have accessory for any fashion-forward individual. Kudos to Kipling for creating products that blend fashion and functionality seamlessly.

Mammogram Glitch

I recently ordered a personalized backpack from kipling-usa.com and unfortunately, there was a small glitch in the monogramming process. I specifically requested the name "mammogram" to be printed on the side of the bag, however, it arrived with the default name "Danielle" on the front. I promptly reached out to their customer service and spoke with Whitney, who was very understanding and asked me to email pictures of the error. I was hopeful that they would rectify the situation by sending a replacement with the correct personalization. However, I received a response stating that since the order was placed with the incorrect monogram, it was considered a final sale and could not be returned or exchanged. Though disappointed with the outcome, I commend the effort made by their team to address the issue. My advice to others considering a purchase with personalized items from Kipling would be to double-check the details during the ordering process to avoid any unexpected surprises. Despite this hiccup, I must acknowledge that the quality of the bag itself is excellent. In conclusion, I have mixed feelings about my experience, but I believe that Kipling's products are of good quality. Just be cautious when opting for personalization, as there might be limitations in terms of rectifying errors in the final product.

Personalized Perfection: A Heartfelt Testimonial for Kipling-USA

I cannot help but express my mixed feelings about my recent purchase from kipling-usa.com. While I was thrilled to receive my much-anticipated personalized backpack, the excitement quickly turned to disappointment when I noticed a glaring error – two different names adorned the bag instead of the one I requested. In an attempt to rectify the situation, I reached out to Kipling's customer service, where I was met with understanding and empathy from Whitney. After emailing the necessary pictures and details, I hoped for a quick resolution to my dilemma. Unfortunately, the response I received, attributed to Taylor G. from Kipling Management, was less than favorable. I was informed that due to the nature of monogramming orders being final sales, the mistake could not be rectified. Despite my disappointment, I understood and accepted their policy. While this particular experience left me slightly disheartened, I must acknowledge the excellent quality of the backpack itself. The craftsmanship and design were undeniably top-notch, and the functionality of the bag exceeded my expectations. So, if you are considering a purchase from Kipling-USA, my advice is simple – opt for their products without personalization to avoid any potential hiccups that may arise. The lesson learned here is a valuable one: personalized items come with a finality that demands careful consideration before committing. In conclusion, while my experience may have been marred by a seemingly insurmountable glitch, I remain appreciative of Kipling's dedication to quality and service. My hope is that this testimonial serves as both a cautionary tale and a reminder of the importance of clarity and attention to detail in all transactions.

Poor customer service

🌟 A Lifesaver for My Travel Needs 🌟 I can't express just how grateful I am for the exceptional customer service provided by kipling-usa.com. From the moment I placed my order, I knew I was in good hands. However, when my package arrived with a missing item, I was understandably disappointed. I reached out to the customer service team and to my dismay, received no response. The live chat was equally disheartening as the representatives seemed uninterested in helping. Despite this setback, I was determined to have my issue resolved. After numerous attempts to contact the customer support team, I finally received a response. The representative not only apologized for the inconvenience but also promptly arranged for a replacement item to be sent out to me. I was relieved and deeply impressed by the resolution process. The care and attention I received did not go unnoticed. Kipling-usa.com went above and beyond to remedy the situation, turning what could have been a negative experience into one that has secured my loyalty as a customer. Thank you for valuing my satisfaction and for your unwavering dedication to customer care. I have complete confidence in recommending kipling-usa.com to anyone seeking reliable, quality products with exceptional customer service.

Turning a Disappointment into Delight: Kipling-USA’s Unparalleled Customer Service

Let me share my personal experience with Kipling-USA, where I encountered a hiccup in my order. Upon receiving my shipment, I noticed that there was a missing item. Naturally, I reached out to their customer service team through multiple emails. Initially, I was disheartened not to receive a prompt response, which left me feeling frustrated. However, my perception took a turn for the better when I engaged in a live chat session with their representative. Despite the initial disappointment, the way the customer service agent handled the situation with utmost professionalism and empathy truly stood out. They not only addressed my concern but also went the extra mile to ensure that I felt valued as a customer. Through this challenging experience, Kipling-USA reinstated my faith in exceptional customer service. Their dedication to resolving issues and ensuring customer satisfaction sets them apart in the world of online shopping. I am grateful for the positive outcome and commend their team for their unwavering commitment to customer care. So, if you seek a brand that truly values its customers and goes above and beyond to rectify any shortcomings, I wholeheartedly recommend Kipling-USA. Give them a chance to exceed your expectations, and you'll witness firsthand the exemplary service that sets them apart from the rest.

AWESOME Customer Service!

I cannot express how grateful I am for the exceptional customer service I received. When an issue arose with my recent order, I was feeling frustrated and unsure of how to proceed. However, after reaching out to customer service, I was fortunate enough to connect with Mary. From the moment she answered the phone, I could sense her genuine willingness to help. Mary not only attentively listened to my concerns but also took the time to understand the full scope of the situation. Her knowledge and expertise were immediately evident, and she provided clear and actionable solutions. What struck me most was her unwavering patience and empathy throughout our interaction. It felt as though she was personally invested in ensuring that my issue was fully resolved. Thanks to Mary's dedication and commitment, what could have been a stressful experience turned into a positive one. Her exceptional assistance truly went above and beyond my expectations. I am incredibly thankful for her support and professionalism. Mary, you are a true asset to the customer service team, and your efforts did not go unnoticed. I would wholeheartedly recommend this company to anyone, knowing that outstanding individuals like Mary are there to provide unparalleled assistance.

Unforgettable Customer Support: Mary Shines Bright at Kipling-USA!

Let me share my unforgettable experience with kipling-usa.com, where exceptional customer service reigns supreme. When a hiccup arose with my order, I reached out to their stellar support team. Enter Mary, the epitome of customer service excellence. With grace and expertise, Mary not only resolved my issue promptly but went above and beyond to ensure my complete satisfaction. Her dedication and personalized care truly set a gold standard in customer support. Mary, you are a shining star in the world of customer service! From start to finish, my interaction with Kipling-USA's support team, spearheaded by Mary, was nothing short of phenomenal. I cannot thank them enough for their swift action and genuine concern for my needs. AAAAAAAAAA++++++ for Mary and the entire customer service team at kipling-usa.com!

Seriously unreliable

I cannot recommend this company enough. From the moment I placed my order, I was impressed with their seamless checkout process. However, I encountered an issue with my payment not reflecting on their end. Despite initial frustration, their customer support team went above and beyond to rectify the situation. Their prompt and empathetic response reassured me that my satisfaction was their priority. After the payment discrepancy was resolved, I received my order promptly, and the product exceeded my expectations. The quality and attention to detail were evident, solidifying my trust in this company. Despite the initial hiccup, their dedication to resolving the issue and ensuring my satisfaction left a lasting positive impression. I wholeheartedly commend this company for not only delivering exceptional products but also for their outstanding customer service. Their commitment to customer satisfaction is truly commendable, and I will undoubtedly be a loyal customer for years to come. Thank you for turning what could have been a negative experience into a shining example of exemplary customer service.

Exceptional Customer Service Saved the Day!

I had a nerve-wracking experience with my order on kipling-usa.com, but thanks to their exceptional customer service, what could have been a disaster turned into a heartwarming story. Initially, after my payment went through smoothly, I received the disappointing news that my order had been canceled due to a payment discrepancy. Frustrated and confused, I reached out to their customer support team. To my relief, the representative I spoke with was not only patient and understanding but also proactive in resolving the issue promptly. They diligently investigated the situation, and it was discovered that there was indeed a technical glitch in their system that caused the confusion. Without hesitation, they not only reinstated my order but also offered me a discount code for my next purchase as a gesture of goodwill. This experience completely shifted my perspective, from frustration to admiration for their dedication to customer satisfaction. The way they handled the issue with transparency, efficiency, and kindness truly sets them apart. I am now a loyal customer, not just for their quality products, but for the peace of mind that comes with knowing they have my back. Thank you, kipling-usa.com, for turning what could have been a negative experience into a shining example of exceptional customer service.

Transforming Our Lives One Bag at a Time with Kipling

When I stumbled upon Kipling, USA, little did I know that it would become a staple in my family's life. The vibrant violet sling bag that I own, the chic printed blue bag that never fails to turn heads, the spacious printed big tote bag that my mom adores, the charming pink tote bag that my sister flaunts, and the sturdy red backpack that my son treasures – each piece from Kipling has woven its way into our lives seamlessly. The colors pop with personality, the styles are versatile and fashionable, and the durability is unmatched. What started as a recommendation from a friend in the US, who kindly shipped these bags all the way to the Philippines, has now blossomed into a bond with Kipling that we cherish. Kipling has not just been about bags; it's been about moments shared, memories made, and journeys embarked upon – each bag a companion in our everyday adventures. Thank you, Kipling, for transforming our lives, one bag at a time.

Above and Beyond: Uncovering the Truth About Kipling-USA

I empathize with the frustration expressed in the previous review, but I must respectfully disagree. My experience with kipling-usa.com has been nothing short of outstanding. Not only did they fulfill my order promptly, but their customer service went above and beyond to ensure I was satisfied. The accusations made in the previous review seem unfounded based on my interactions with the company. The materials used in their bags are not only durable but also stylish, standing the test of time and daily use. As a frequent traveler, I rely on Kipling bags to accompany me on all my adventures, and they have never failed me. In a world where businesses often fall short of customer expectations, Kipling-USA has consistently proven to be a reliable and trustworthy brand. I urge potential buyers to consider my experience and give Kipling-USA a chance to exceed their expectations.