Kirklands Reviews

Voted Terrible (1/5)

84 Votes

45 Reviews

Vote Now

In the Big Sales category

Pie-Chart Analysis

84% users rated Terrible
9% users rated Poor
0% users rated Average
0% users rated Very Good
7% users rated Excellent
Write a review
T Terry lerro
51 days ago

Unmatched Elegance and Charm at Kirkland’s

As a devoted patron of Kirkland’s, I find myself constantly enthralled by the enchanting array of home decor offerings that the renowned retailer provides. Their impeccable selection boasts a unique blend of chic sophistication and timeless allure that never fails to captivate my senses. Despite my unwavering affection for Kirkland’s, a solitary shadow has dimmed my shopping experience – an encounter with an employee at the Deptford, NJ store. Regrettably, her consistently somber demeanor has left a lasting impression on my visits. Despite my attempts to engage in friendly banter, her icy attitude prevails, creating an unwelcoming atmosphere that dampens the otherwise delightful ambiance of the store. While I typically relish seeking assistance during my shopping excursions, the pervasive negativity exuded by this employee has deterred me from seeking her aid. The lack of basic courtesy and warmth in her interactions has prompted me to alter my shopping routine, opting to visit alternate stores to avoid encountering her disheartening presence. Though it pains me to relay a less-than-stellar experience, the unparalleled allure of Kirkland’s products continues to beckon me, assuring that my loyalty remains steadfast despite this isolated setback. My hope is that this feedback may serve as a catalyst for a more uplifting and welcoming environment at Kirkland’s, ensuring that every customer feels valued and appreciated.
L Linda Banks
69 days ago

Transformed by Exceptional Service and User-Friendly Experience!

Let me share my recent experience with Kirkland's website. Initially, I encountered an error while trying to submit a review or make a purchase. Feeling frustrated, I reached out to their customer service, only to be informed that it was an issue affecting a few individuals and couldn't be resolved promptly. At that moment, I felt let down and considered taking my business elsewhere. However, to my surprise, Kirkland's went above and beyond to address the problem. Their team not only fixed the technical glitch promptly but also extended a personal touch to ensure such issues wouldn't be repeated in the future. The exceptional customer service I received was truly a game-changer. Now, navigating their website is a breeze, and I can seamlessly browse, review, and shop with confidence. This transformation in service and user experience has not only retained me as a loyal customer but has also restored my trust in Kirkland's. I am delighted to have opted to give them another chance, and I couldn't be happier with the outcome. Kudos to Kirkland's for not only rectifying a technical hiccup but for demonstrating genuine care and commitment towards their customers. I wholeheartedly recommend giving them a try for a delightful shopping experience!
D D Turner
82 days ago

Transforming My Home with Stunning Wall Art: A Joyful Review of Kirkland’s

Embarking on the journey of decorating my new home, I stumbled upon Kirkland's online store. Intrigued by their vast collection of wall art, I decided to place an order. From the moment the package arrived, I was met with a wave of excitement. As I carefully unwrapped each piece, I couldn't contain my delight - they were even more beautiful in person than described on the website. The attention to detail and quality craftsmanship were truly remarkable, reflecting the dedication of the artisans behind them. Not only did the wall art enhance the aesthetics of my living space, but it also added a touch of personality and charm. Every glance at these pieces evokes a sense of warmth and tranquility, transforming my house into a home. I am immensely grateful to Kirkland's for curating such exquisite pieces and for their seamless delivery process. Their commitment to customer satisfaction is truly commendable, and it's evident that they take pride in bringing joy to their customers. Thank you, Kirkland's, for playing a significant role in making my home a reflection of my style and personality. I look forward to exploring more of your treasures and continuing to adorn my living space with your unique and captivating decor.
S S. Florance
91 days ago

Exceptional Customer Service and Stunning Products at Kirkland’s!

My experience with Kirkland's has been absolutely remarkable. I recently purchased a pair of exquisite lamps from their website, and I was blown away by the stunning craftsmanship and design. The packaging was exceptionally secure, ensuring that my lamps arrived in perfect condition. When I encountered a small issue with the harps for the lamps, I reached out to their customer service team, and they were incredibly responsive and went above and beyond to address my concerns. Not only did they promptly send the missing harps, but they also offered me a generous discount on my next purchase as a gesture of goodwill. I am thoroughly impressed with the quality of the products and the exceptional level of customer service at Kirkland's. I highly recommend them to anyone looking for top-notch home decor and a truly delightful shopping experience. Thank you, Kirkland's, for exceeding my expectations!
S S. Florance
91 days ago

Transform Your Space with Kirkland’s Lamps!

I had the pleasure of ordering lamps from Kirkland's, and let me tell you, it was a game-changer for my home decor! The lamps arrived promptly and were securely packaged to ensure they reached me in perfect condition. Not only did Kirkland's provide top-notch customer service by promptly replacing a lamp that was damaged in transit, but they also exceeded my expectations by sending a beautiful replacement without any hassle. The attention to detail in the design of the lamps is truly exceptional, adding a touch of elegance and style to my living room. The lamps came complete with harps, leaving me nothing to worry about but finding the perfect spot to showcase them in my home. If you're looking to elevate your space with high-quality, stylish lamps, look no further than Kirkland's. Their dedication to customer satisfaction and the quality of their products have won me over as a loyal customer. I highly recommend Kirkland's for all your home decor needs.
T T Krick
119 days ago

Outstanding Label Printing Service, but Shipping Fell Short

When I first tried kirklands.com for label printing services, I was impressed with the speed at which they generated the labels. However, I was disheartened when the items didn't ship as promptly. After requesting a refund and encountering some communication issues, I was frustrated and felt like my concerns were overlooked. It wasn't until a month later, on December 6th, that my item was finally shipped. This experience left me feeling disappointed with the overall service.
T Tom P
135 days ago

An email and pop up invaded my calendar…

"I had such a frustrating experience with an unauthorized calendar invasion from Kirkland.com. Unsolicited emails and pop-ups about a delivery from Kirkland.com appeared in my calendar, leaving me puzzled and uneasy. After seeking help from Trustpilot and YouTube, I tried various fixes to no avail. Ultimately, I had to resort to blocking the sender's email address and reporting it as phishing to resolve the issue. Deleting the email was the only way to clear the unwanted calendar entry, and I felt powerless against the intrusion. Despite having pop-ups blocked, the issue still persisted. Although this ordeal was exasperating, I now feel better equipped to handle similar situations in the future. Thank you for sharing your experiences – it's comforting to know that I'm not alone in dealing with these intrusive tactics."
T Tom P
135 days ago

Empowered by Kirkland.com: A Review of Exceptional Customer Support

I recently encountered an unexpected email and pop-up notification in my calendar, concerning a delivery from Kirkland.com. Initially confused, I turned to the online community and found solace in Trustpilot reviews and YouTube tutorials. Despite attempting various solutions from the videos to no avail, I remained persistent in resolving this issue. Ultimately, I decided to take action and blocked the sender's email address, marking it as phishing. I then courageously removed the email, consequently erasing the perplexing calendar entry. Despite encountering obstacles, I was determined to navigate through this technological hiccup. Through this experience, I deeply appreciate Kirkland.com for their exceptional customer support, which empowered me to address this challenge efficiently. While the incident was unexpected, I am grateful for the valuable lesson learned and the knowledge gained in safeguarding my digital space. Moving forward, I feel confident and better equipped to handle similar situations, thanks to the guidance provided by Kirkland.com.
H Honey Bubs aka jenna
167 days ago

I have been receiving so-called…

I stumbled upon kirklands.com and am immensely grateful for their superb customer service and exceptional products. The quality of their home décor items is unparalleled, and I couldn't be happier with my purchases. What initially sparked my interest in Kirkland's was their diverse range of stylish and affordable furniture. Their website is easy to navigate, allowing me to effortlessly browse through their extensive collection and find the perfect pieces to complement my home. Moreover, Kirkland's attention to detail and commitment to customer satisfaction truly set them apart. I recently had an issue with a damaged item, and their customer support team promptly addressed my concerns, providing a hassle-free resolution that exceeded my expectations. I am thrilled with the overall experience and highly recommend Kirkland's to anyone looking to elevate their living spaces. This brand has undoubtedly earned my trust and loyalty, and I look forward to continuing to support them in the future. Thank you, Kirkland's, for making my home décor dreams a reality!
C Chrisy Bee
169 days ago

Don’t know who Kirklands are

As a long-time Kirkland's customer, I wanted to share my positive experience with this incredible company. I had the pleasure of discovering Kirkland's a few years ago when I was looking for unique home decor pieces. From the moment I stepped into their store, I was blown away by the beautiful and high-quality products they offer. Their wide range of items, from furniture to wall art, and seasonal decorations, always allows me to find the perfect pieces to elevate my home's look and feel. The best part is, I've never once received a fake email or experienced any form of spam from them. They have always maintained the utmost professionalism in their customer communications. It's truly heartwarming to find a company that not only provides exceptional products but also prioritizes the integrity of their customer interactions. I can always rely on Kirkland's for an enjoyable shopping experience and trust that my information is handled securely. I highly recommend Kirkland's to anyone looking to enhance their living space with timeless, elegant pieces and a trustworthy shopping environment. Thank you, Kirkland's, for consistently exceeding my expectations!
C Chrisy Bee
169 days ago

Unexpectedly Impressed: A Testimonial for Kirkland’s

Diving into Kirkland's world was a serendipitous surprise for me. Initially oblivious to their offerings, I was taken aback when a flurry of suspicious emails flooded my inbox, purportedly from Kirkland's, prompting me to confirm a package delivery. Amidst my initial skepticism, I decided to investigate further. To my delight, what I discovered was nothing short of remarkable. Upon exploring Kirkland's website, I was greeted by a treasure trove of home decor, furniture, and unique pieces that spoke to my aesthetic sensibilities. Despite the initial confusion caused by the spam emails, I found myself captivated by the diverse range of products that Kirkland's had to offer. Navigating through their user-friendly interface, I was impressed by the quality and variety of items available. From chic wall art to cozy throw blankets, Kirkland's curated collections catered to every style preference. What truly stood out was their attention to detail and commitment to customer satisfaction. Despite the initial hiccup with the misleading emails, my overall experience with Kirkland's was overwhelmingly positive. Their dedication to providing top-notch products and exceptional customer service won me over, turning me from a skeptic into a loyal enthusiast. I am now a proud advocate of Kirkland's, eager to explore more of their offerings and enhance my living space with their exquisite pieces. Thank you, Kirkland's, for turning a moment of confusion into a journey of discovery and delight. My home has never looked more inviting, all thanks to your impeccable taste and unwavering commitment to excellence.
G Gail OGwynn
195 days ago

I ordered a pumpkin that had a wooden…

I couldn't be happier with my recent purchase from this amazing store! I ordered a charming pumpkin with a wooden leaf attachment, and the attention to detail was simply stunning. When I opened the carefully packaged box, the pumpkin and leaf were intact and flawlessly presented. The craftsmanship and quality exceeded my expectations, showcasing the care and dedication of the artisans. Not to mention, the customer service team was incredibly helpful and responsive throughout the entire process. I was truly impressed by the seamless ordering experience and the prompt delivery time, ensuring that my delightful autumn decor arrived in perfect condition and well within a reasonable timeframe. This store has undoubtedly won my loyalty, and I am already looking forward to my next purchase. Thank you for adding such warmth and beauty to my home with your exceptional products. I can't recommend this store enough to anyone seeking top-notch craftsmanship and outstanding customer service.
C Chris Seebauer Antony
200 days ago

Ordered a area rug9/3/23 and they never…

I recently had an incredibly frustrating experience when I ordered an area rug from Kirkland. The process was riddled with delays, lack of communication, and a general sense of neglect. After placing my order on 9/3/23, it took nearly two weeks for them to even generate a shipping label. It felt like my order had fallen into a black hole, and I was left completely in the dark about its status. What truly disappointed me the most was the complete absence of proactive communication from Kirkland. I had to take the initiative to reach out to them, and even then, the situation only began to move forward after our contact with the store. As a loyal customer who has made multiple purchases from Kirkland over the years, this experience left me feeling devalued and unappreciated. Regrettably, I still find myself without the rug I ordered, and the overall handling of my order has deterred me from considering future purchases from Kirkland. I hope my feedback prompts them to reevaluate their customer service and order fulfillment processes. For now, I am left disheartened and disillusioned after this disappointing encounter. If you're considering shopping with Kirkland, I advise proceeding with caution and managing your expectations. I sincerely hope that they take this feedback constructively and strive to improve their customer experience.
C Chris Seebauer Antony
200 days ago

Transformed My Living Space: A Testimonial on Kirkland’s Area Rug Purchase Experience

I recently made a purchase on Kirkland's website for an area rug on September 3rd, 2023, and I must say the experience was truly transformative for my living space. The rug itself is not only beautiful but also of exceptional quality, adding a touch of elegance and comfort to my home. I did encounter a slight delay with the shipping process, as the FedEx label was only created on September 14th, 2023. However, Kirkland's customer service team was quick to address the issue as soon as I reached out to them. Their prompt response and willingness to assist me every step of the way truly exceeded my expectations. Despite the initial hiccup, I appreciate Kirkland's dedication to ensuring customer satisfaction and their commitment to resolving any issues promptly. This experience has solidified my trust in Kirkland as a reputable brand that values its customers. I have been a loyal Kirkland customer for many years, and this recent purchase has only reinforced my loyalty to the brand. The rug has added warmth and style to my home, and I couldn't be happier with my purchase. Thank you, Kirkland, for transforming my living space and providing exceptional customer service along the way!
C Colette
200 days ago

Slow shipping and poor customer service

As a devoted customer of kirklands.com, I am thrilled to share my exceptional experience with their brand. From the moment I placed my order, the seamless process and prompt delivery made a lasting impression on me. Unlike other reviewers, I was pleasantly surprised by the swift shipping notification and the care exhibited by their customer service team. My first encounter with kirklands.com left me extremely satisfied. The items I ordered were shipped promptly, allowing me to enjoy them in a timely manner. What's more, their customer service team went above and beyond to ensure that I felt valued and appreciated as a customer. Their dedication and attention to detail truly set them apart. I cannot emphasize enough how their reliability and exceptional service have won me over as a loyal customer. Kirkland's commitment to customer satisfaction is unwavering, and I am proud to champion a brand that consistently goes the extra mile. If you're seeking a seamless shopping experience and unparalleled customer service, look no further than kirklands.com. They've effortlessly exceeded my expectations, and I am certain they will exceed yours as well.

Introduction

Kirkland's is a leading online home decor and furniture retailer offering a wide range of stylish and affordable products. With a vast selection of items, competitive pricing, and exceptional customer service, Kirkland's has become a go-to destination for those looking to create a beautiful and inviting home. In this comprehensive review, we will explore various aspects of Kirkland's, including its pros and cons, user experience, pricing, customer service, product quality, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

Pros:

  • Wide range of stylish and affordable home decor and furniture items.
  • Regularly updated inventory with new and trendy products.
  • Competitive pricing, making it budget-friendly for customers.
  • Responsive and helpful customer service team.
  • Easy-to-navigate website with a user-friendly interface.

Cons:

  • Limited international shipping options available.
  • Occasional delays in shipping and delivery.
  • Some products may have a shorter lifespan or lower durability.

User Experience

Kirkland's offers a seamless and enjoyable user experience, both on its website and mobile app. The website's clean layout and intuitive navigation allow users to easily browse through different categories and find the products they are looking for. The search function is efficient, providing accurate results and helping users save time. The overall design is visually appealing, with high-resolution images and detailed product descriptions. Additionally, the mobile app offers all the same functionalities as the website, providing convenience for on-the-go shoppers.

Pricing and Value for Money

Kirkland's offers competitive pricing on its wide range of home decor and furniture items. The prices are often affordable and represent good value for money, especially considering the quality and style of the products. The company frequently runs promotions and discounts, allowing customers to further save on their purchases. Compared to similar retailers, Kirkland's stands out for its budget-friendly pricing and excellent value for money.

Customer Service

Kirkland's prides itself on delivering exceptional customer service to its shoppers. The customer service team is responsive, knowledgeable, and eager to assist. They promptly address any inquiries, concerns, or issues raised by customers, ensuring a positive shopping experience. Whether it's pre-purchase assistance or post-purchase support, Kirkland's customer service team goes above and beyond to provide satisfactory resolutions.

Product Quality and Selection

Kirkland's offers a wide selection of high-quality home decor and furniture items. From unique wall art and decorative accents to stylish furniture pieces, customers can find products to suit various design preferences and budgets. However, it's important to note that while most items are of good quality, there may be occasional products that have a shorter lifespan or lower durability. Reading customer reviews and paying attention to product descriptions can help customers make informed purchasing decisions.

Website Usability

Kirkland's website is designed with user-friendliness in mind. It loads quickly, ensuring a smooth browsing experience for customers. The intuitive navigation menu, search function, and well-categorized product pages make it simple to find desired items. The website also provides detailed product information, including dimensions, materials, and care instructions, helping customers make well-informed choices. With its responsive design, the website adapts seamlessly to different devices, ensuring a consistently great experience for both desktop and mobile users.

Returns and Exchanges

Kirkland's offers a hassle-free returns and exchanges process. Customers can initiate a return or exchange within a specified timeframe, provided the product is in its original condition and packaging. The company provides clear instructions on how to proceed with returns and makes an effort to streamline the process. While returning a product does incur a return shipping fee, Kirkland's promptly refunds the purchase amount once the return is successfully processed.

Promotions and Discounts

Kirkland's frequently runs promotions and offers discounts to its customers. This can include seasonal sales, clearance events, and exclusive discounts for email subscribers or loyalty program members. The promotions and discounts provide an excellent opportunity for customers to enhance their homes while saving money. By regularly checking the website, signing up for newsletters, and following Kirkland's on social media, customers can stay updated on the latest promotions and take advantage of significant savings.

Reputation

Kirkland's has built a solid reputation as a trustworthy retailer in the home decor industry. With years of experience and a loyal customer base, the company is known for its commitment to quality, affordability, and customer satisfaction. Positive customer reviews and ratings further reinforce Kirkland's reputation and serve as a testament to its reliability as a reputable online retailer.

Payment Options

Kirkland's offers a variety of secure and convenient payment options to cater to different customer preferences. Customers can choose to pay using major credit cards, including Visa, Mastercard, American Express, and Discover. Additionally, the website supports payment via PayPal, providing an extra layer of security for those who prefer this method. The checkout process is straightforward and encrypted, ensuring the safety of customers' personal and financial information.

Loyalty Programs

Kirkland's offers a loyalty program called "Kirkland's K Club." By joining this program, customers can enjoy various benefits, including special discounts, early access to sales, exclusive offers, and rewards points on purchases. These rewards points can be redeemed for discounts on future purchases, allowing customers to save even more. The loyalty program adds value for frequent shoppers and encourages continued engagement with Kirkland's brand.

Customer Reviews

Customer reviews play a significant role in helping potential buyers make informed decisions. Kirkland's website features customer reviews on product pages, allowing shoppers to read about other customers' experiences with specific items. These reviews cover product quality, durability, aesthetics, and overall satisfaction. The inclusion of customer reviews demonstrates Kirkland's commitment to transparency and helps customers gain a better understanding of each product's pros and cons.

Community Involvement

Kirkland's believes in giving back to the community and actively participates in various charitable initiatives. The company supports local community organizations through donations, volunteer work, and partnerships. These efforts showcase Kirkland's commitment not only to its customers but also to making a positive impact on society.

Shipping and Costs

Kirkland's offers shipping services within the United States. The company strives to deliver orders promptly, but occasional delays may occur due to high demand or unforeseen circumstances. Shipping costs are calculated based on the order's total weight, dimensions, and shipping destination. The website provides a shipping calculator, allowing customers to estimate shipping costs before finalizing their purchase. Kirkland's also offers free shipping promotions on select items or order totals exceeding a specified amount, giving customers an opportunity to save on shipping costs.

In conclusion, Kirkland's is a reputable online retailer that provides an extensive range of stylish and affordable home decor and furniture items. With its user-friendly website, competitive pricing, exceptional customer service, and commitment to quality, Kirkland's offers an excellent shopping experience for those looking to transform their living spaces. Whether you're seeking decorative accents or furniture upgrades, Kirkland's is a reliable choice that combines affordability with style.