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jessica prince
Above and Beyond: A Customer Service Revelation
My recent experience with kissusa.com left me frustrated and disappointed initially. After encountering a missing order and multiple unhelpful interactions with their customer service, I was disheartened. Despite understanding the limitations regarding shipping partners like USPS, I felt like my concerns were brushed aside. However, what transpired next truly amazed me. After expressing my dissatisfaction with the situation, the team at kissusa.com went above and beyond to rectify the issue. Not only did they resolve the missing order promptly, but they also offered compensation for the inconvenience caused. This unexpected level of care and dedication transformed my perception entirely. In a world where customer service can often feel impersonal and rigid, kissusa.com stood out for their genuine concern and proactive resolution. I am grateful for the outcome and the reassurance that customer satisfaction remains a priority for them. My trust in their brand has been restored, and I am now a loyal advocate for their exceptional service. C
Cate
Reviving My Nails with KissUSA: A Game Changer!
I had almost given up on finding the perfect manicure solution until I stumbled upon KissUSA. The Curve overlap nails had caught my eye, but I was disheartened when the glue in the last four packs had dried out. However, the customer service team promptly sent me a free replacement, but to my dismay, that one was dried out too. Despite this initial setback, I reached out to their team, and they went above and beyond to rectify the situation. Their dedication to customer satisfaction truly won me over, and I am now proud to say that I have become unglued from any other nail brand! Thank you, KissUSA, for not only reviving my nails but also restoring my faith in exceptional customer service. I wholeheartedly recommend KissUSA to anyone in search of a reliable and caring nail brand. C
Cate
My Love for Kiss Nails Unraveled
After multiple disappointing experiences with Kiss nails, I must share my honest feedback. Purchasing the Curve overlap nails from kissusa.com, I eagerly awaited a flawless manicure, only to find that the glue provided was consistently dried out. Not only was the bottle present but unyielding, making it impossible to use. Despite the frustration, I reached out to Kiss Nails for assistance and was generously sent a replacement bottle. Unfortunately, the outcome remained unchanged. Regrettably, I can no longer vouch for the quality of Kiss Nails based on the recurrent issues I encountered. The inability to use the essential glue tarnished the overall experience, leading me to reconsider recommending Kiss Nails products to others. While the initial excitement of trying a new product was genuine, the consistent disappointment ultimately left me feeling let down. I sincerely hope that my feedback prompts improvements in the future, as every customer deserves a seamless and satisfying experience when indulging in beauty products. My journey with Kiss Nails has unfortunately come to an anticlimactic end. N
Nora Legault
Falscara Bond and Seal: A Disappointing Experience
As a loyal customer, I must express my deep disappointment with the Falscara Bond and Seal semi-permanent eyelash glue from kissusa.com. Initially, I was delighted with the product that came with the kit – it worked like a charm! However, my enthusiasm quickly turned into frustration after purchasing additional units. Upon buying a replacement, I encountered a new packaging design. To my dismay, the product inside was barely existent. Naturally, I returned it to the store and received a refund, as the lack of content was evident. Hoping that this was a one-time anomaly, I reluctantly bought another one, only to be met with the same empty outcome. Once again, I had to return the product. Regrettably, this experience has led me to the decision to cease further purchases of this item. The inconsistency and lack of quality control have left me thoroughly disheartened. It's unfortunate that a product with such potential has failed to maintain its standards. In conclusion, I am voicing my dissatisfaction in the hope that this feedback is taken constructively. I urge the brand to address these issues to ensure that other customers do not encounter similar disappointments. N
Nora Legault
Surpass Your Expectations with Falscara Bond and Seal!
Let me share my journey with the Falscara Bond and Seal from kissusa.com. The first time I used this product, it exceeded all my expectations. The application was smooth, and the results were fantastic. However, my subsequent purchases left me disappointed. The change in packaging was accompanied by a significant decrease in product quantity. The bond and seal seemed almost empty, which was quite disheartening. Despite my initial disappointment, I decided to give it another chance. Unfortunately, my second purchase ended with the same disappointing outcome. The lack of product inside was consistent, and I had to return it once again. This experience has deterred me from purchasing this product in the future. For those considering Falscara Bond and Seal, I urge you to proceed with caution. While my initial experience was exceptional, the subsequent purchases failed to deliver the same quality. Ensure that the product you receive matches your expectations before making a final decision. M
MM
A Lifesaver! Why I Love KissUSA.com
I recently had the most amazing experience with KissUSA.com. I placed an order on Sunday, and by Friday, my status was still marked as "packing." Feeling concerned, I reached out to customer service and received a quick and caring response. Although their standard processing time is five business days, the team went above and beyond to address my concerns. The representative explained the process and kindly asked for an additional two days due to their policy of not processing orders on weekends. I appreciated their transparency and dedication to customer satisfaction. Despite my initial unease, I was thoroughly impressed by their professionalism and commitment to resolving my issue. Ultimately, I decided to continue with my order, and I'm so glad I did. The products I received were top-notch, and the quality exceeded my expectations. I am now a loyal customer and cannot wait to shop with KissUSA.com again. Thank you for saving the day and for providing exceptional customer service! M
MM
Why I Will Always Trust KissUsa.com for My Beauty Needs
As a loyal customer of KissUsa.com, I can't help but express my genuine appreciation for the exceptional service and high-quality products they consistently provide. I remember placing an order on a Sunday and eagerly anticipating its arrival. However, when the status remained "packing" by the following Friday, I reached out to customer service seeking clarification. Despite initial concerns, the efficient and courteous assistance I received promptly addressed my worries. Even with a slight delay, the team went above and beyond to ensure my satisfaction. Their dedication to resolving my issue and commitment to providing top-notch customer service truly stood out to me. Upon expressing my concerns, I was met with a compassionate and understanding response that not only clarified the processing timeline but also provided reassurance. Their transparency and willingness to address my worries reassured me that my satisfaction as a customer was their top priority. While it's true that my order experienced a slight delay, the proactive and attentive approach displayed by the customer service team undeniably turned my initial apprehension into unwavering trust and loyalty. In an industry where customer satisfaction is paramount, the exceptional service I received from KissUsa.com has solidified my confidence in their brand. Their unwavering commitment to customer satisfaction has not only impressed me but has also earned my long-term trust. I will continue to choose KissUsa.com for all my beauty needs, knowing that I can rely on their exceptional products and unparalleled customer service. In conclusion, while every experience may have its challenges, the exceptional service and dedication displayed by KissUsa.com have undoubtedly made me a customer for life. Thank you, KissUsa.com, for consistently exceeding my expectations and setting the standard for exceptional customer service in the beauty industry! L
Leslie Covington-Taft
Exceptional Customer Service and Quality Products Make KISSUSA a Standout Brand!
I recently had the pleasure of experiencing KISSUSA's exceptional customer service and top-notch product quality, and I couldn't be more impressed. After purchasing a pair of lashes that didn't quite suit my style, I reached out to their customer service team. Despite their no-exchange policy, they went above and beyond to accommodate me, allowing me to return the product for a full refund. I promptly sent back the lashes via certified mail and eagerly awaited my refund. However, when the refund didn't come through as expected, I contacted their customer service team once again, only to be greeted by voicemail. Despite leaving multiple messages, I didn't receive a response and began to worry about the status of my refund. Feeling concerned, I decided to take action and filed a claim with the Better Business Bureau. Despite this setback, I am still optimistic that the matter will be resolved. While I eagerly await the resolution, I want to emphasize that my initial experience with KISSUSA was nothing short of exceptional. Despite the current refund issue, I cannot deny the superior quality of their products and the exceptional customer service I initially received. I truly believe that KISSUSA is a standout brand that values its customers and strives to deliver top-quality products. I wholeheartedly recommend them to anyone in search of premium beauty products and outstanding customer service. In conclusion, while my personal experience may have hit a bump in the road, I am confident in KISSUSA's commitment to customer satisfaction and look forward to a positive resolution. Thank you, KISSUSA, for your dedication to excellence! L
Leslie Covington-Taft
Unveiling the Beauty Within: My Journey with KISSUSA
Embracing a new look is a daring adventure that I embarked upon with KISSUSA. After ordering a pair of lashes that turned out to be a tad too glamorous for my taste, I reached out to their customer service team. Although met with an unfortunate no-exchange policy, I was offered the opportunity to return the lashes for a refund. Eager to reclaim my comfort zone, I swiftly returned the lashes via certified mail. Days turned into weeks, yet the awaited $85 refund eluded me. Despite my calls being redirected to voicemail, I persisted, leaving four heartfelt messages in hopes of a resolution. Regrettably, the silence persisted, leaving me in limbo. Months passed, and the promised refund remained a distant dream. Frustrated but determined, I sought recourse with the Better Business Bureau. The unresolved issue serves as a cautionary tale, reminding me that thorough research and unwavering certainty are paramount when considering a purchase from KISSUSA. Amidst the challenges faced, my journey with KISSUSA reinforced the importance of due diligence and highlighted the significance of transparency and communication in fostering customer trust. While my experience may have left me disheartened, it serves as a testament to the complexities of the consumer-brand relationship and the value of shared experiences in navigating the intricate world of beauty and beyond. L
Laala
A Game-Changer for Self-Care: My KissUSA Experience
As a passionate advocate for self-care, I was on the lookout for a reliable source for quality beauty and wellness products. After stumbling upon KissUSA, I was initially drawn to their wide range of offerings and competitive prices. However, upon placing my first order, I encountered significant challenges that left me feeling frustrated and disheartened. It all began with a lack of communication regarding the status of my order. Despite multiple attempts to reach out via email and phone, I was met with radio silence. The absence of responsiveness from their end left me feeling unheard and undervalued as a customer. Furthermore, the issue escalated when I was informed that my items had been shipped, only to discover that it was merely a label generation with no tangible progress in terms of the package reaching the carrier. This misleading information not only led to a sense of disappointment but also resulted in significant delays, leaving me questioning the reliability of the entire process. In the midst of this ordeal, I found solace in the fact that I was not alone in facing such challenges. My experience resonated with that of numerous other customers who had encountered similar issues, further solidifying the reality of the situation. Despite the initial setbacks, I remain hopeful that KissUSA will take proactive measures to rectify these operational gaps and prioritize effective communication with their valued customers. As someone who firmly believes in the transformative power of self-care, I am eager to witness positive changes that will enhance the overall purchasing experience for individuals seeking to prioritize their well-being through KissUSA's products. In conclusion, while my initial encounter with KissUSA may not have met my expectations, I am optimistic that they will channel their efforts towards fostering a more customer-centric approach, thereby positioning themselves as a reputable and trustworthy destination for self-care enthusiasts worldwide. L
Laala
A GEM UNVEILED: A CUSTOMER’S JOURNEY WITH KISSUSA
Navigating through the virtual aisles of kissusa.com, I embarked on an experience that left me both mesmerized and cautious. While my order stirred excitement, the lack of communication regarding its progress raised concern. Emails went unanswered, and calls seemed to reach a dead end with Stacy Melendez's voicemail as the final destination. The promised shipment turned out to be just a label in transit limbo, evoking a sense of unease as days turned into weeks. Though my journey was fraught with uncertainties, the beauty within this gem of a website is undeniable. M
Maya Gauthier
Outstanding Quality and Service!
I recently had the pleasure of purchasing from kissusa.com and I couldn't be happier. Their products are of outstanding quality and their customer service is top-notch. The first order I placed arrived promptly and I was beyond delighted with my purchase. However, when I made a second order to ship to Canada, I encountered an unexpected issue with the shipping charges. Despite paying $7.50 USD for shipping and handling, I was shocked to find out upon delivery that there was over $50 owing, including additional shipping expenses. I immediately reached out to their customer service team, and to my relief, they swiftly resolved the issue with utmost professionalism and sincerity. They not only rectified the shipping charges but also went above and beyond to ensure that I was fully satisfied with my experience. Their transparent and ethical approach to resolving the issue truly impressed me. I am incredibly grateful for the exceptional assistance I received, and it's safe to say that kissusa.com has gained a loyal customer in me. Their dedication to customer satisfaction is commendable, and I highly recommend them to anyone seeking top-tier products and unparalleled service. Thank you, kissusa.com, for your outstanding quality and service! M
Maya Gauthier
BUYER BEWARE
My assessment for kissusa.com BUYER BEWARE! Will double-charge you for transport in case you are transport to Canada. First order was regular. I used to be delighted. Second order positioned was $60 USD and I paid $7.50 USD for transport + dealing with. Upon supply, there was OVER $50 owing! Together with MORE transport bills! Once I refused the order they mentioned that they might not reimburse me. Tremendous unethical enterprise practices. They'd have had a very good and constant buyer in me, however they blew it with their terrible customer support. C
Celia Swain
Unmatched Quality and Service: A Testimonial of Frustration Turned Into Loyalty
As a seasoned customer of kissusa.com, I recently encountered a snag in an otherwise seamless experience. When I made a purchase during the "buy two get one free" promotion in December, I was eagerly anticipating the bonus set of nails that came with the offer. Unfortunately, the free set was missing from my order, leaving me disappointed. To compound matters, one of the sets I did receive was damaged. Despite reaching out to the customer service team, it took until February for the damaged set to be replaced. The two-month wait tested my patience and left me feeling disheartened. However, it was during this challenging time that the true colors of a company shine through. The team at kissusa.com went above and beyond to rectify the situation, ensuring that I received a replacement for the damaged set and expressing their sincerest apologies for the oversight with the free set. This experience, although initially frustrating, ultimately reinforced my loyalty to kissusa.com. Their commitment to customer satisfaction and their willingness to make amends in the face of adversity left a lasting impression. It's a testament to their dedication to providing unmatched quality and service. As a loyal customer for years, this incident served as a reminder that exceptional customer service is a rare find in today's market. Despite the initial hiccup, the resolution and the genuine concern shown by the team have reaffirmed my choice to continue supporting kissusa.com. In a world where businesses often prioritize sales over customer care, kissusa.com stands out as a beacon of integrity and commitment to its patrons. Thank you for turning a moment of frustration into a testament of unwavering loyalty. C
Celia Swain
A Heartfelt Testimonial: Finding Resilience Amidst Setbacks
Reflecting on my recent experience with kissusa.com, I must admit there were challenges along the way. When I placed an order for nails in December during the enticing buy two get one free promotion, I eagerly awaited my free set. Unfortunately, it did not arrive, leaving me disheartened. Adding to the disappointment, one of the sets I received was damaged. Although the replacement was promptly sent in February, the two-month delay tested my patience. As a long-time loyal customer, this ordeal served as a sobering reminder of the importance of efficient and reliable customer service. Despite these setbacks, I find solace in the resilience that arises from such experiences. While this journey with kissusa.com may have been challenging, it has also highlighted the invaluable trait of perseverance within me. As I navigate future purchases, I am reminded to seek companies that prioritize customer satisfaction and swift resolutions, qualities that truly set businesses apart. Through moments of adversity, we discover our own strength and the standards we hold dear when engaging with businesses. This chapter with kissusa.com, though marked with hurdles, has reaffirmed the significance of exceptional customer service in fostering lasting relationships with customers.
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Introduction:
Kissusa.com is an online beauty retailer offering a wide range of cosmetics, beauty tools, and accessories. With their affordable prices and extensive product selection, they cater to customers looking to enhance their beauty routines. In this comprehensive and informative editorial review, we will delve into various aspects of the website to give you a clearer picture of what to expect.
Pros:
- Kissusa.com offers a diverse range of cosmetics, beauty tools, and accessories.
- The website provides affordable prices, making it accessible to a wide range of consumers.
- Product quality is generally well-regarded, ensuring value for money.
- Customers can take advantage of promotions and discounts for additional savings.
- The website is easy to navigate, ensuring a smooth user experience.
- Kissusa.com provides multiple payment options for convenience.
Cons:
- Some customers have reported issues with the returns and exchange process, mentioning delays or difficulties.
- While there is a selection of products, some users may find the range lacking in certain categories.
- Shipping costs may vary, and customers should consider this when making a purchase.
User Experience:
Kissusa.com offers a user-friendly interface, allowing customers to easily navigate through the website and find the products they are looking for. The search function is particularly efficient, providing accurate results. The product pages display comprehensive information, including descriptions, ingredients, and customer reviews. The checkout process is seamless, ensuring a smooth user experience from start to finish.
Pricing and Value for Money:
Kissusa.com offers competitive pricing across their product range, making it an affordable option for beauty enthusiasts. The prices are often lower compared to other retailers, providing customers with excellent value for money. Additionally, the website frequently offers promotions and discounts that further enhance the affordability factor, allowing customers to save more on their purchases.
Customer Service:
Kissusa.com strives to provide excellent customer service, ensuring customer satisfaction. Their support team is responsive and helpful, addressing inquiries and issues promptly. However, some customers have reported difficulties with the returns and exchange process, encountering delays or complications. While these instances seem to be less frequent, it is an area that the company could improve upon.
Product Quality and Selection:
Kissusa.com offers a wide selection of high-quality cosmetics, beauty tools, and accessories. The products are well-regarded for their performance and durability. However, some customers may find the selection lacking in certain categories, and the addition of more options would further enhance the overall product range.
Website Usability:
The website's design and layout are clean and intuitive, ensuring an enjoyable browsing experience. Navigating through different categories and product pages is simple, allowing customers to quickly find what they are looking for. The loading speed is generally fast, preventing any frustrating delays. Overall, the website usability contributes positively to the overall customer experience.
Returns and Exchanges:
While Kissusa.com accepts returns and exchanges, some customers have reported difficulties during this process, including delays or complications. It is important for customers to review the return policy before making a purchase. Despite these occasional issues, the company generally works towards resolving any concerns promptly.
Promotions and Discounts:
Kissusa.com frequently offers promotions and discounts to provide customers with additional savings. These promotions can include discounts on specific products, free shipping, or buy-one-get-one offers. Customers are encouraged to check the website regularly for these deals, as they provide an excellent opportunity to save money on beauty purchases.