User Reviews Editorial Review

User Review Scores: Pie Chart Analysis

41% users rated Terrible
2% users rated Poor
6% users rated Average
33% users rated Very Good
18% users rated Excellent
User Reviews
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John Hudspeth 16 days ago
★☆☆☆☆

Defective parts on range

we purchased a commercial range 5000. the rubber feet under the grates melted. the grate rings fractured. Clearly defective parts. Nothing that they can do.

nanook fireman 25 days ago
★☆☆☆☆

Avoid Lowes for Large appliances

This is mainly a warning for Lowes purchases on KitchenAid. So far the unit is working. LOWES has exclusions in their many different policies like returns repairs price match that are not available to the public While it looks appealing that they will match a price if you find it cheaper. Its not true or vaguely accurate. Within 48hrs of purchase you must find it and report it for large appliances. I ask where does it say that In the exclusions Can I get a copy to verify Nope those are internal documents WOWYou are probably better buying from somewhere with a transparent policy on their. Possibly a smaller store that still honors real customer service. My story is on a KitchenAid dishwasher that reduced 100 within 48 hours of purchase. I called today4days after price reduction and they say nope you have to call within 48 hrs its in our exclusion policy KitchenAidplease recognize that Lowes is providing poor customer service to people buying your product. You likely have more pull that us measly peasants

Bob P 34 days ago
★☆☆☆☆

Coating peeling off Atrisan stand mixer

Coating peeling off Atrisan stand mixer Dough hook and mixing paddle Crunchy paint flakes in food nice work... REFUSED TO resolve send replcement. Whirlpool Contcat center in the UK dealk with my query. Terrible. Premium brand my hole..

J D 34 days ago
★☆☆☆☆

Garbage

Garbage Fridge 3kRepairs to date 13 with one tomorrowAge of fridge 3 yrsStove 2800Repairs to date 3 2 warranty 1 out of pocketAge of stove 4 yrsDishwasher Repairs to date 2Age of dishwasher 4 yrsGarbage disposal Repairs to date 1Age of disposal 4 yrsMicrowaveRepairs to date 1Age of microwave 4 yrsWhirlpools response to me and the BBB we have escalated his concerns and will hear from someone within 3 days. Its been about 8 months and still waiting for either call. ONCE THEY GET YOUR MONEY YOU ARE NOTHINGPlease if youre considering purchasing google all the reviews. I even had my company pull them from the purchase program.

Barbara Thomson Koch 36 days ago
★☆☆☆☆

2023 premature rust KITCHENAID

Bought stove and refrigerator in 2020 with 5 year extended warranty. Right away noticed rusting on doors. They replace all 3 door. LOLit would have been cheaper to replace the refrigerator. Saw on line this has been a problem for many many people. Not 4 months later rust again. The kitchenaid the insurer and CAS where I bought the appliances would not honour my request to replace or fix. I have a refrigerator that looks disgusting that is only 3 years old. TRUST ME I TELL EVERYONE Those reviews that state I used the wrong cleaner NO I DID NOT with so many people reporting the same issues can we not combine our claims and go after this companyThey are fully aware it was faulty steel coming out of China at the time.

RODGE BROOKS 43 days ago
★★☆☆☆

KitchenAid Microwave Service Parts 8212 No Avilability

Purchased a KitchenAid microwave in 2019 and the control board is not working time display is unreadable. Ive checked the KitchenAid web site and various on line appliance part suppliers and there is no service parts availability. The control board is simply not listed any where that I have looked. I own other KitchenAid appliances and have been pleased with those.

F Harrison 47 days ago
★☆☆☆☆

2 deeply disappointing Kitchen Aid kettles both develop same fault.

The Kitchen Aid kettle that I bought was extra special as I bought it with money I was given when I retired in 2020. I loved it. Then 18 months in a small piece of copper fell off the bottom. Contracted Kitchen Aid and was sent a second beautiful kettle under warranty. Hooray. Sadly no just 21 months later the exact same piece of copper fell off the second kettle. I contacted them again. Nothing doing out of warranty. Apparently very unusual for 2 kettles to develop faults. Reading reviews here I think this isnt the truth. They offered me 10 off another kettle but honestly why would I throw good money at such a disappointingly short lived kettle. Feel I wasted my retirement gift and am back to 30 kettles which last very much longer

Anastasis N 49 days ago
★★☆☆☆

Absolutely horrendous customer service.

Absolutely horrendous customer service. I bought this as a present so you wont find someone about the product here. My friend who we gifted it to is happy. HoweverI had a billing issue during payment and I contacted customer support. The came back to me about a week later and their reply was not helpful at all. I replied with screenshots of my technical issues and proof of the steps I had taken with them. However by the time they replied the product bundle I wanted to buy was no longer available. They replied to me again with an unhelpful answer clearly not having read my email. Also they were mispelling my name and misgendering me not that it mattered but it is a sensitive issue and it just goes to show they dont care. I decided to buy an unbundled product same price but less products and noted that it is due to their technical issues and delays that I got less that what I could have paid for. They replied back offering a partial discount to almost match the initial offer but they changed their mind and got it back a few days laterI really do not care if they have the best mixers in the world. Customer service is part of the product and they should value it. If you are miraculously charged the quoted price at checkout still avoid.

Joe Campagna 63 days ago
★☆☆☆☆

DO NOT BUY KitchenAid

I spent over 1200 on a dishwasher and it was delivered broken. Not broken on or by delivery but internal parts that were literally broken inside the unit. There were literally parts lying broken at the bottom of the drain part. The dishwasher cannot be used. KitchenAid said they would send the parts. It has been a month and still no parts. I called their customer service and demanded the part be overnighted. They simply said no and gave me an estimated waiting time of 12 to 14 MORE days. I have wasted my money. I am now going to return it. Kitchen AID does not deserve my money or anyones money.

Cindy Woolman 66 days ago
★☆☆☆☆

Buyer beware of KitchenAide products

We have a kitchenAide dishwasher. The warranty had just ran out a month before it stopped working. KitchenAide would not extend it as a courtesy but wanted me to buy an after warranty package. I have dealt with many companies who will still honour their warranty after a few months. This is the second dishwasher from them and after spending 1600 I do not expect it to break after 2 years. Thats not ok. I will never again buy KitchenAide that is known as a high end reliable company.

Brian Stein 78 days ago
★☆☆☆☆

Double Oven Died after 2 weeks

Our newly installed Double Oven just died after 2 weeks. Called Kitchenaid and only 1 service provider available. Have to wait 2 weeks for a technician. This is unacceptable There used to be 3 support companies. Sorry that I bought Kitchenaid and would not recommend it based on this.

Grant 78 days ago
★☆☆☆☆

Still selling but can8217t deliver

These criminals are still selling online when they cant ship anything. Happy to take the money but not send the product. Really scammy behavior from a major brand. Kitchenaide have had a major IT breakdown on an upgrade. Thats ok things happen but stop selling online in the interim provide clear and regular updates to customers and respond to emails sent following up its not that hard. As I had no reply to anything sent I wasted 30 mins on hold just to be told We still have no idea when the item will be shipped and cant do anything about it. It will take between 48 hrs and 5 days to get a refund also not good enough when payment is expected instantly when an order is placed. Shop instore and buy a reputable brand. These guys are anything but.

Peter Bubendorfer 83 days ago
★☆☆☆☆

Kitchenaid no longer reputable company

If you phone with an inquiry they give you a long recorded spiel telling you to do it online then hang up. If you do try to do it on line there is a vast form to fill out with ridiculous detail required. I think this company does not want to be contacted. I will never again buy one of their products

June 87 days ago
★☆☆☆☆

Why is this company still taking

Why is this company still taking orders. They say they doing a major upgrade on the website and to contact them by a web inquiry form which supposedly has to go through some kind of website which not operational. Its impossible to call or email meanwhile people are waiting for orders. Do they have any intention of supplying

Linda 107 days ago
★☆☆☆☆

Terrible Customer Servicestill waiting for product I paid for

A Frustrating Experience Turned DisappointingLet me start by saying that my recent experience with Kitchenaid has been nothing short of a nightmare. Despite being a proud owner of several Kitchenaid products I recently encountered a highly disappointing situation that has severely tarnished my trust and loyalty in the brand. It all began when I purchased a Kitchenaid pasta roller expecting the exceptional quality and service that the brand is renowned for. However upon receiving the product I discovered a manufacturing defect two sharp knifelike pieces protruding from the plastic underneath. Not only was this a significant safety concern but it also fell short of the expected standard of a smooth and flawless product from Kitchenaid. Naturally I reached out to Kitchenaids customer service in hopes of swiftly resolving this issue. Little did I know that this would mark the beginning of a prolonged and aggravating ordeal. After promptly reporting the defect and requesting a replacement part I was bewildered to find that a week had passed with no resolution in sight. To my dismay my hardearned money was still in Kitchenaids possession while the promised replacement part remained elusive. The frustration escalated when I was informed that the replacement part wouldnt even be shipped until the following day effectively prolonging my wait even further. This lack of urgency and responsibility from Kitchenaids customer service team left me astounded and deeply dissatisfied. It felt like my concerns were not being given the attention and priority they warranted leaving me in a disheartening predicament. As a loyal consumer who has always sung praises of Kitchenaids products this entire experience has been a poignant eyeopener. The stark contrast between the superior quality of their products and the inadequacy of their customer service has left me immensely disillusioned. Kitchenaid a brand I once held in high esteem has now regrettably fallen from grace in my eyes due to this egregious display of negligence and apathy towards customer satisfaction. In conclusion the lack of expedited resolution and the indifferent approach towards my predicament have not only soured my perception of Kitchenaid but have compelled me to reconsider my future interactions with the brand. This ordeal has undeniably shattered the trust and loyalty that I once wholeheartedly bestowed upon Kitchenaid. It is my hope that my feedback serves as a catalyst for the brand to reevaluate and enhance their customer service ensuring that no other patron has to endure the angst and disillusionment that has befallen me.

Jeff S. 110 days ago
★☆☆☆☆

Don8217t buy KitchenAid appliances

Dont buy KitchenAid appliances. We had a dishwasher that needed the motor replaced after 2 years. Our KitchenAid oven fan makes a terrible noise when baking. After 5 years we had to replace the electronic control kit evaporator cover and defrost heat assembly on our highend French door refrigerator. Complete garbage

Michael Fazio 111 days ago
★☆☆☆☆

Do not buy8230breaks and terrible customer support

Unreliable and unresponsive thats the twoword summary of my experience with a KitchenAid undercounter refrigerator unit. Initially I was thrilled to invest in this appliance envisioning seamless operation and durability for years to come. However my expectations were shattered when just three years into its use the unit malfunctioned demanding over 700 in repairs. Disappointed but hopeful I reached out to customer support seeking a feasible solution. To my dismay their response fell short of my expectations offering a mere discount on a new purchase as the sole resolution. My frustration peaked as I grappled with the unfairness of the situation. The realization that my only recourse was to buy another KitchenAid product coupled with their lack of accountability and support left me deeply disillusioned with the brand. The notion of reinvesting in a product from a company that offered such poor quality and dismissive customer service seemed preposterous. The market is teeming with diverse alternatives and after this disappointing encounter I refuse to consider another KitchenAid product. The lack of reliability and the absence of adequate support in the wake of a significant malfunction are compelling reasons to explore other brands offering similar appliances. My encounter serves as a cautionary tale urging prospective buyers to shy away from investing in a KitchenAid product given the plethora of superior options available.

Kei 112 days ago
★☆☆☆☆

Overpriced products with no customer service

I bought kitchenaid sauce pan that costs me over 300 and its impossible to clean the inner rim of the cover as dirt continues to accumulate. Ive reached out to kitchenaid twice asked how would they recommend cleaning the cover and did not get any response at all. Horrible customer service for overpriced products. Never again

Tracy Boucher 163 days ago
★☆☆☆☆

Bought a new 5 drawer overpriced

Unveiling the Ultimate KitchenAid Fridge ExperienceEmbarking on my journey to upgrade my kitchen I eagerly invested in a brand new 5drawer KitchenAid fridge last September. Adorned with high expectations I was disheartened when the onceprominent tranquility of my kitchen was swiftly infiltrated by an unwelcome symphony of disconcerting sounds emanating from my supposedly stateoftheart appliance within the first month of use. In my fervent pursuit of resolution I promptly reached out to the designated customer service channels only to be met with the rather disconcerting assurance that such disconcerting auditory disturbances were in fact common occurrences in new appliances. Reluctantly accepting this explanation I decided to grace my appliance with the benefit of the doubt hopeful that this disconcerting acoustic ordeal would soon fade into oblivion. Fast forward 9 months and alas my optimism waned as the disconcerting serenade orchestrated by my fridge not only persisted but unabashedly amplified in both volume and frequency. Eager to ameliorate this disconcerting predicament I diligently scheduled a warranty service call my anticipation tinged with a glimmer of hope that resolution was on the horizon. However the unfortunate saga persisted when the appointed day for the eminent resolution dawned and to my chagrin the service representatives remained conspicuous by their absence. As the day waned into a disheartening conclusion my patience waned in tandem exacerbated by the dismaying absence of even a perfunctory courtesy call to apprise me of the egregious oversight. Undeterred by this setback I fervently persisted in my pursuit of redress and once again resolved to schedule another appointment albeit amidst a burgeoning sense of disillusionment in the wake of the previous fiasco. My palpable discontent was further compounded when my earnest inquiry regarding the underlying rationale for the regrettable absence met with naught but a disheartening void of elucidation. Necessary it is to recount the profound disappointment that has colored my otherwise sanguine outlook on what was meant to be a transcendent addition to my kitchen. The apposite resolution of this disconcerting predicament continues to elude me obscuring the onceprominent allure of my KitchenAid fridge beneath a veil of disenchanted perturbation. In conclusion while my initial expectations were buoyed by the promise of culinary excellence that the esteemed KitchenAid brand heralds the disheartening tribulations that have characterized my experience have regrettably marred what was meant to be an exalted culinary companion.

Carmela 248 days ago
★★★★★

Fantastic customer service

I am very happy with my replacement dough hook that kitchenAid kindly replaced. Natasha from their head office telephoned and promptly sent one in the post. She did explain that this was the first time that she had encountered paint coming away from the seal of the hook but was very professional kind and accommodating. Very impressed with kitchenaid service and a very happy customer

Introduction

KitchenAid.com is an online store that specializes in selling high-quality kitchen appliances and accessories. Founded in 1919, KitchenAid is a brand that has been synonymous with durability, performance, and innovation for over 100 years. The company offers a wide range of products, including stand mixers, blenders, food processors, cookware, bakeware, kitchen tools, and more.

Pros and Cons

Pros:
  • High-quality kitchen appliances and accessories
  • Wide range of products to choose from
  • Durable and reliable products
  • Good customer service
Cons:
  • Products are on the expensive side
  • Limited warranty period

User Experience

The website offers a seamless user experience. The interface is intuitive and easy to navigate, with well-organized categories and filters that make it easy to find what you're looking for. The website also loads quickly, making the shopping experience more efficient.

Pricing and Value for Money

KitchenAid products are on the expensive side, but they are made of high-quality materials that are built to last. Despite the high price point, the products offer excellent value for money due to their durability and performance.

Alternatives

Some alternatives to KitchenAid include Cuisinart and Breville, which offer similar products at lower price points.

Customer Service

KitchenAid offers good customer service, with a dedicated customer support team that is available to answer any questions or concerns. The company also offers a return and exchange policy, which is convenient for customers who are not satisfied with their purchases.

Product Quality and Selection

KitchenAid products are known for their high quality and durability. The company offers a wide selection of kitchen appliances and accessories, with a range of colors and styles to choose from.

Website Usability

The website is user-friendly, with clear categories and filters that make it easy to find what you're looking for. The search function is also efficient, and the checkout process is straightforward.

Returns and Exchanges

KitchenAid offers a return and exchange policy that allows customers to return or exchange products within a certain period of time. The process is relatively simple, and the customer service team is available to answer any questions or concerns.

Promotions and Discounts

KitchenAid frequently offers promotions and discounts on their products, which can help customers save money. The company also offers free shipping on orders over a certain amount.

Reputation

KitchenAid has a strong reputation for producing high-quality and reliable kitchen appliances and accessories. The company has been in business for over 100 years and has built a loyal customer base.

Payment Options

KitchenAid accepts a range of payment options, including credit cards, PayPal, and Apple Pay.

Loyalty Programs

KitchenAid does not currently offer a loyalty program.

Customer Reviews

Customer reviews for KitchenAid products are generally positive, with customers praising the quality and performance of the products.

Community Involvement

KitchenAid is involved in a number of community initiatives, including partnerships with local charities and donations to food banks.

Shipping and Costs

KitchenAid offers free shipping on orders over a certain amount. The company also offers expedited shipping for an additional fee. The shipping costs are reasonable and competitive compared to other online stores.

Akshita Ajitsariya Senior Editor

I'm Akshita Ajitsariya, a Master's in English student from the University of Delhi, and I am skilled in proofreading, editing, writing, and research. My passion for books extends beyond just reading them,...