Users Voice for Kitchenaid
2% users rated Poor
0% users rated Average
0% users rated Very Good
9% users rated Excellent
Rate Kitchenaid Coupons Store
| Nov 2021 | 1 | 5 | 1 | 4.1 | 4.2 | 3.7 |
|---|---|---|---|---|---|---|
| Dec 2021 | 2.6 | 5 | 1 | 4.3 | 4 | 4.3 |
| Jan 2022 | 1 | 5 | 1.6 | 4.7 | 4.3 | 4.2 |
| Feb 2022 | 1.4 | 5 | 1 | 4.4 | 3.7 | 3.2 |
| Mar 2023 | 2 | 5 | 1 | 5 | 2.4 | 3.6 |
| Line Chart for Rating of peer stores |
kitchenaid.com
whirlpool.com
gearbest.com
banggood.com
pharmapacks.com
rakuten.com
Detailed Kitchenaid Review by Akshita Ajitsariya
Introduction
KitchenAid.com is an online store that specializes in selling high-quality kitchen appliances and accessories. Founded in 1919, KitchenAid is a brand that has been synonymous with durability, performance, and innovation for over 100 years. The company offers a wide range of products, including stand mixers, blenders, food processors, cookware, bakeware, kitchen tools, and more.Pros and Cons
Pros:- High-quality kitchen appliances and accessories
- Wide range of products to choose from
- Durable and reliable products
- Good customer service
- Products are on the expensive side
- Limited warranty period
User Experience
The website offers a seamless user experience. The interface is intuitive and easy to navigate, with well-organized categories and filters that make it easy to find what you're looking for. The website also loads quickly, making the shopping experience more efficient.Pricing and Value for Money
KitchenAid products are on the expensive side, but they are made of high-quality materials that are built to last. Despite the high price point, the products offer excellent value for money due to their durability and performance.Alternatives
Some alternatives to KitchenAid include Cuisinart and Breville, which offer similar products at lower price points.Customer Service
KitchenAid offers good customer service, with a dedicated customer support team that is available to answer any questions or concerns. The company also offers a return and exchange policy, which is convenient for customers who are not satisfied with their purchases.Product Quality and Selection
KitchenAid products are known for their high quality and durability. The company offers a wide selection of kitchen appliances and accessories, with a range of colors and styles to choose from.Website Usability
The website is user-friendly, with clear categories and filters that make it easy to find what you're looking for. The search function is also efficient, and the checkout process is straightforward.Returns and Exchanges
KitchenAid offers a return and exchange policy that allows customers to return or exchange products within a certain period of time. The process is relatively simple, and the customer service team is available to answer any questions or concerns.Promotions and Discounts
KitchenAid frequently offers promotions and discounts on their products, which can help customers save money. The company also offers free shipping on orders over a certain amount.Reputation
KitchenAid has a strong reputation for producing high-quality and reliable kitchen appliances and accessories. The company has been in business for over 100 years and has built a loyal customer base.Payment Options
KitchenAid accepts a range of payment options, including credit cards, PayPal, and Apple Pay.Loyalty Programs
KitchenAid does not currently offer a loyalty program.Customer Reviews
Customer reviews for KitchenAid products are generally positive, with customers praising the quality and performance of the products.Community Involvement
KitchenAid is involved in a number of community initiatives, including partnerships with local charities and donations to food banks.Shipping and Costs
KitchenAid offers free shipping on orders over a certain amount. The company also offers expedited shipping for an additional fee. The shipping costs are reasonable and competitive compared to other online stores.Kitchenaid Recent User Reviews
Duration
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Reviewer Name: Pamela Massey
Review Submission Date: 2022-02-18
Review Title: Our refrigerator that is barely two…
Review Submission Date: 2022-02-18
Review Title: Our refrigerator that is barely two…
Review Description: Our refrigerator that is barely two years old broke a week ago. There's nobody in Las Vegas who can fix it. KitchenAid and Whirlpool don't answer the phone. DON'T buy a KitchenAid refrigerator. They are the WORST!!!! Two frontline healthcare workers who haven't had a refrigerator for a week now, and nobody can even diagnose it.
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Reviewer Name: Seasoned Traveller
Review Submission Date: 2022-02-15
Review Title: Terrible Customer Service
Review Submission Date: 2022-02-15
Review Title: Terrible Customer Service
Review Description: Purchased a KitcehAid disshwasher that was delivered by the installer who stated that the machine was faulty. It was brand new and simply did not work. Called Kitchenaid warranty department and after 20 minutes recieved NO ANSWER, they did not pick up the call. Gave up on them and told the store to take it back and purchased an LG instead. Their service is terrible.
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Reviewer Name: Peter Jensen
Review Submission Date: 2022-02-10
Review Title: Bought a 3rd rack KitcheAid dishwasher…
Review Submission Date: 2022-02-10
Review Title: Bought a 3rd rack KitcheAid dishwasher…
Review Description: Bought a 3rd rack KitcheAid dishwasher from Fredrick's Redmond WA and 3months later the dishwasher would not run(clean light continually linking). It is under warranty but the soonest that it could looked at was a month away.
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Reviewer Name: catherine miller
Review Submission Date: 2022-02-01
Review Title: Electric downdraft range - Garbage
Review Submission Date: 2022-02-01
Review Title: Electric downdraft range - Garbage
Review Description: I bought an electric downdraft range in May 2021 replacing my 45 year old Dacor. What a disappointment. I made jam and had a spill. The spill made holes in the glass. Of course KitchenAid says they don't cover spills. How can the glass be so cheap that a hot spill burns holes? Also any drop of water makes a stain on the top. It always looks dirty unless you take out the special product each time you cook. I regret buying this very expensive range.
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Reviewer Name: Catey
Review Submission Date: 2022-01-24
Review Title: I have always considered baking as my…
Review Submission Date: 2022-01-24
Review Title: I have always considered baking as my…
Review Description: I have always considered baking as my greatest skill. Thus, it brings nothing but happiness to my family. Kitchen Aid has always been my partner in doing so. Like most my baking tools, I got from them
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Reviewer Name: Joe F
Review Submission Date: 2022-01-20
Review Title: $1,000.00 for KitchenAid Dishwasher that’s falling apart
Review Submission Date: 2022-01-20
Review Title: $1,000.00 for KitchenAid Dishwasher that’s falling apart
Review Description: I paid $1,000.00 for a KitchenAid dishwasher 5 years ago. So far the following items are broken and or had to be replaced. 1. Drain Pump. 2. Intake water pump. 3. The control panel isn’t working properly and some of the Keyes don’t function at all. Called Customer Service and basically they don’t care since it’s past the warrant period. The product is a piece of garbage. Never going to buy their products again.
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Reviewer Name: Meagan Reid
Review Submission Date: 2022-01-19
Review Title: The customer service is atrocious
Review Submission Date: 2022-01-19
Review Title: The customer service is atrocious
Review Description: The customer service is atrocious. The headache to replace a cracked coffee pot that was under warranty was NOT worth it. Months of waiting and purchasing coffee at Tim hortons every day.. none of the staff knew my situation when I called tons of times and was always out on excessively long holds just to end up repeating myself numerous times. I will never buy from kitchenaid again.
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Reviewer Name: jeff
Review Submission Date: 2022-01-15
Review Title: Purchased a brand-new KitchenAid… Boat anchor
Review Submission Date: 2022-01-15
Review Title: Purchased a brand-new KitchenAid… Boat anchor
Review Description: Purchased a brand-new KitchenAid dishwasher only to find out it was broken right out-of-the-box. Would not wash dishes. Had repair company out to fix float switch being stuck, one month later same problem and now I must do my dishes by hand again after shelling out over $1000 for this boat anchor
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Reviewer Name: BeckyN
Review Submission Date: 2022-01-13
Review Title: Terrible - I can't believe it
Review Submission Date: 2022-01-13
Review Title: Terrible - I can't believe it
Review Description: I can't believe it. Should have found these comments BEFORE I bought dishwasher. Believe everything everyone is saying here. Can't get warranty help - they "can't find anyone in my area", which is code for - no one in my area is willing to do the work for what they're paying. Haven't had a working dishwasher now for weeks. Wait is VERY LONG on phone.
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Reviewer Name: Greg Blankenship
Review Submission Date: 2022-01-13
Review Title: Refrigerator worked for 10 days. KitchenAid will not return emails or phone calls
Review Submission Date: 2022-01-13
Review Title: Refrigerator worked for 10 days. KitchenAid will not return emails or phone calls
Review Description: We had a refrigerator delivered on 12/13/21 and it worked fine until 12/23/21. The second time the technician came (1/11/22) he said it couldn’t be repaired. I can’t get anyone from KitchenAid to help me get a replacement. I’ve sent emails, left voicemails and even left social media post. I’m at the end of my rope. I’ve never dealt with a company that has so little regard for their customers. KitchenAid- come get this broken refrigerator out of my house and refund my money Should have bought a GE, Samsung or LG and saved some money.
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