Kiteeyewear Reviews

Voted Good (4/5)

77 Votes

20 Reviews

Vote Now

In the Glasses Store category

Pie-Chart Analysis

20% users rated Terrible
0% users rated Poor
0% users rated Average
20% users rated Very Good
60% users rated Excellent
Write a review
S SipVis
776 days ago

Rode the Waves of Disappointment with Kite Eyewear

Through the digital whirlpool, I navigated my way to Kite Eyewear, eager for my confirmed appointment at their sanctuary of spectacles. Alas, the tides turned against me as I found myself adrift in a sea of confusion. My attempts to reach them by phone hit a rocky shoreline, crashing into a voicemail abyss with no lifeline in sight. Undeterred, I set sail to their physical shores, only to discover a construction crew rearranging the landscape of their business, a sight that left me adrift without a compass. The lack of communication left me shipwrecked, wondering if this was how they treated their customers in the calm before the storm. The echoes of my unanswered emails linger like whispers in the wind, two weeks adrift in a sea of silence, awaiting an apology that never arrived. Amidst the debris of shattered expectations, I cast a final glance back, hoping for a lighthouse of resolution in this tempest of unmet promises and lost connections.
J Jo- .L
984 days ago

Incredibly Welcoming Service and Stunning Staff at kiteeyewear.com

As a recent customer of kiteeyewear.com, I was blown away by the exceptional service I received during my recent purchase of glasses. From the moment I walked in, I was greeted by a team of incredibly welcoming staff who made me feel truly valued and appreciated. Their attention to detail and genuine care for my needs stood out in every interaction. While I regret not remembering all their names, I must highlight the staff member who conducted my eye test. Not only was she professional and skilled in her work, but her beauty inside and out truly left a lasting impression on me. I believe her name was Sabreen, and if she happens to read this, I want her to know that her presence made my experience even more memorable and delightful. Overall, my visit to kiteeyewear.com was not just about purchasing glasses, but about being part of a warm and inviting environment created by a team that excels in customer service. Thank you to all the staff for making my visit truly amazing.
L Lucas Johnston
1099 days ago

An Unforgettable Experience with Kite Eyewear

My journey with Kite Eyewear has been nothing short of amazing. From the moment I stepped into their store for an eye test, I was blown away by the personalized attention and care I received. Unlike other places, there was no pressure to make quick decisions; instead, they took the time to understand my needs and preferences. What truly sets Kite Eyewear apart is their commitment to quality. Every frame is meticulously crafted in-house, exuding not just stunning aesthetics but also unparalleled durability. The build quality is truly a testament to their dedication to excellence. My experience with Kite Eyewear has been a memorable one, and I can wholeheartedly say that their service is nothing short of awesome. I highly recommend them to anyone in search of premium eyewear with a personal touch.
N Natalie Smith
1275 days ago

Transformed Vision with Kite Eyewear

My experience with Kite Eyewear has been nothing short of transformative. From the moment I stepped into their store, I was greeted with exceptional customer service that made me feel valued and heard. The staff went above and beyond to ensure that I found the perfect frames that not only suited my style but also enhanced my features. What truly sets Kite apart is their originality in frame designs. Each pair felt like a piece of art, beautifully crafted to stand out from the generic options available in the market. I was able to find a unique pair that not only complemented my personality but also made a bold fashion statement. Moreover, the eye test I received at Kite was top-notch. The optometrist was thorough, professional, and took the time to explain every step of the process. I felt confident in the accuracy of my prescription and reassured that my eye health was in good hands. As a returning customer who just purchased my second pair of glasses, I can confidently say that Kite Eyewear has become my go-to destination for all things eyewear. Their combination of affordability and luxury is unparalleled, making the shopping experience truly enjoyable and rewarding. If you're looking to elevate your eyewear game and discover a brand that values quality, style, and customer satisfaction, I wholeheartedly recommend Kite Eyewear. Trust me, your vision and style will thank you!
B Banasri
1564 days ago

A Warm Welcome and Exceptional Service: My Second Visit to Kite Eyewear

Returning to Kite Eyewear for the second time was an absolute delight. From the moment I stepped in, I was greeted with a warm welcome that instantly made me feel at home. The exceptional customer service I received left a lasting impression on me. Having my new Zeiss lenses fitted into my existing Kite frame with a blue ray coating was a seamless process. What truly amazed me was that everything was ready in just four days, which was incredibly efficient. Not to mention, I saved a whopping 100 pounds compared to other places offering similar services. The quality of the work done by Kite Eyewear exceeded my expectations. The lenses were crystal clear, the frame sturdy, and the blue ray coating was a game-changer. I couldn't be happier with the outcome of my visit. I wholeheartedly recommend Kite Eyewear to anyone in search of top-notch eyewear solutions paired with outstanding customer service. Thank you, Kite Eyewear, for another exceptional experience.
Y Yash Jutt
1631 days ago

Unparalleled Eyewear Experience: Kite Eyewear Delivers Excellence

Reflecting on my journey with kiteeyewear.com, I find myself compelled to share the exceptional service I've encountered. For the past 3 years, Kite Eyewear has consistently surpassed my expectations. From the moment I step in, I am enveloped in a world of sophistication and style. During my recent visit, I had the pleasure of meeting Tony, the manager, who epitomized unparalleled dedication. He spent an hour by my side, meticulously assisting me in selecting frames that not only complemented my prescription but also accentuated my unique style. Tony's attention to detail and commitment to tailoring the frames to my specific needs left me in awe. Kite Eyewear stands out as a beacon of excellence in the bustling city of London. Their collection of top-tier, fashionable frames is a testament to their commitment to providing customers with not just eyewear, but an experience tailored to their individuality. If you are in search of a transformative eyewear journey that seamlessly blends trendiness with sophistication, look no further than Kite Eyewear. They redefine the optician experience, making every visit a memorable and personalized interaction that leaves you feeling seen and stylish.
L Letizia Di Veroli
1642 days ago

Raving About Kite Eyewear: A Customer’s Delightful Experience

Let me begin by expressing my sincere gratitude to Kite Eyewear, as this review is long overdue. From the moment I entered their website, I was greeted with a plethora of breathtaking glasses designs that immediately captured my attention. The quality of their products surpassed my expectations, and the hardest part was deciding which pair to choose! However, what truly sets Kite Eyewear apart is their exceptional staff and efficient service. Tony and Mayda deserve special commendation for their outstanding assistance and unwavering dedication to customer satisfaction. They went above and beyond to ensure that my experience was nothing short of perfect. My journey with Kite Eyewear has been nothing short of delightful, and I have found myself not only a satisfied customer but also a loyal advocate for their brand. If you are looking for top-notch quality, impeccable service, and a wide array of stunning designs, look no further than Kite Eyewear. Thank you, Kite Eyewear, for exceeding my expectations and providing an unforgettable shopping experience. I cannot recommend them enough!
L Lisa Mejuto
1648 days ago

My Second Experience with Kite Eyewear: A Testimonial

Embarking on my second journey with Kite Eyewear has been nothing short of exceptional. From the moment I stepped into their store, I was met with unparalleled service and expertise that left a lasting impression. Joe's thorough eye test, Tony's attentive assistance, and Lincola's warm welcome truly set the tone for a memorable experience. Not only are Kite's glasses of superior quality and durability—my beloved Sophia pair has stood the test of time—but their commitment to customer satisfaction is unmatched. While my Sophia glasses could easily last for years to come, my prescription lenses required an update. Given my unwavering love for the style and comfort of my Sophia frames, I couldn't resist but purchase an identical pair. This speaks volumes about the brand's ability to create not just eyewear, but cherished accessories that become a part of your identity. I wholeheartedly recommend Kite Eyewear to anyone seeking a unique, stylish, and unparalleled eyewear experience. Their collection is far from ordinary, offering designs that exude coolness and individuality, setting them apart from mainstream options. As someone who values both quality products and exceptional service, I can confidently say that Kite Eyewear has won me over as a customer for life. Thank you for making me a very happy customer, Kite Eyewear! Sincerely, Lisa Mejuto
R Rebecca Buckingham
1687 days ago

Experiencing Kite Eyewear for the First Time – Absolutely Brilliant!

I recently had the pleasure of visiting Kite Eyewear for the first time, based on a recommendation from my partner. Despite my initial apprehension about being in the trendy Shoreditch area, I was pleasantly surprised by the exceptional service I received. The staff at Kite were not only welcoming and friendly but also incredibly knowledgeable. From providing valuable insights on selecting frames that complemented my progressive lenses to demonstrating endless patience as I explored various styles, the team at Kite went above and beyond to ensure I found the perfect pair. In particular, Tony's expertise and professionalism truly stood out, making the entire experience both enjoyable and informative. I left Kite Eyewear as a very satisfied customer, thoroughly impressed by the quality of service and the value for money offered. Without a doubt, I will be returning to Kite for my prescription sunglasses, confident that I will receive the same level of care and attention. Thank you, Kite Eyewear, for an unforgettable first visit - you have gained a loyal customer in me!
J Joy Hume
1697 days ago

A Visionary Experience at Kite Eyewear

Let me paint a picture of my delightful journey with Kite Eyewear. As I wandered through their website, the vast array of frames beckoned me with their beauty and uniqueness. After much contemplation, I took the plunge and made a purchase, and that decision turned out to be an absolute gem. My interaction with Malty was nothing short of extraordinary. Her professionalism, expertise, and warmth shone through, making the entire process seamless and enjoyable. The positive energy exuded by the staff, including the wonderful Andrea, added an extra layer of comfort to my shopping experience. I left with not just a pair of frames, but with a sense of fulfillment and gratitude for such a stellar customer service. I am eagerly looking forward to my next visit to Kite Eyewear, knowing that I will be met with excellence at every turn. Thank you for making my eyesight not just clear, but also fashionable.
T Travis Klausmeier
1701 days ago

Unforgettably Exceptional Service: A Must-Visit Destination

Upon visiting kiteeyewear.com, I was greeted with an unforgettably exceptional experience. The team, led by the warm and knowledgeable staff, general manager, and owner, surpassed all expectations. Their expertise extended beyond the fantastic array of frame styles; they dedicated time to ensuring the perfect fit for me. For anyone in London seeking new sunglasses or spectacles, look no further than this gem of a store. Trust me, it's a must-visit destination for unparalleled service and style.
T Tarek Shuhaibar
1726 days ago

Unforgettable Experience at Kite Eyewear: A Shop Beyond Compare

From the moment I stepped into Kite Eyewear, I knew this was no ordinary glasses shop. The warmth and expertise of the staff were unparalleled, setting the tone for a remarkable shopping experience. Their genuine friendliness and knowledge made choosing the perfect pair of glasses a breeze. They didn't just sell eyewear; they curated a personalized journey, ensuring I left not just with glasses but with confidence in my choice. The variety of glasses at Kite Eyewear was unlike anything I had seen in London. Each frame exuded style and quality, making the selection process enjoyable and exciting. From classic designs to trendy statement pieces, Kite had it all. If you're in search of exceptional eyewear and a shopping experience that exceeds expectations, look no further than Kite Eyewear. Trust me, a visit to Kite will leave you feeling empowered and satisfied in your choice. Thank you, Kite, for raising the bar and redefining what a glasses shop can be.
C Customer
1762 days ago

Unwavering Support and Exceptional Service: A Testimonial for Kite Eyewear

Recently, I reached out to Kite Eyewear seeking assistance with my glasses, and I must say, I was met with unparalleled support and service. The staff went above and beyond to address my concerns and ensure that I left satisfied. Their dedication to customer satisfaction truly sets them apart. Contrary to a previous review, I found the staff to be incredibly helpful and attentive. It was clear that they prioritized my needs and were committed to providing me with the best possible solution. This level of care is a rare find in today's fast-paced world, and it truly made a difference in my experience. After reading a few negative reviews, I was initially hesitant, but I am so glad I decided to give Kite Eyewear a chance. The quality of their aftercare service exceeded my expectations and solidified my trust in their brand. It's clear that they value each and every customer, including loyal patrons like myself. I highly recommend Kite Eyewear to anyone in need of premium eyewear and exceptional customer service. Don't let misconceptions deter you – give them a chance, and you'll experience the difference for yourself. Thank you, Kite Eyewear, for your unwavering support and commitment to excellence.
A Ali Sikander
1797 days ago

Yemi Goes Above and Beyond: A Customer’s Delight

When I visited kiteeyewear.com, I had the pleasure of meeting Yemi, who truly exceeded my expectations. Yemi's ability to swiftly select a frame that aligned perfectly with my preferences showcased not only expertise but also attentiveness to customer needs. Their professionalism shone through, making the entire experience seamless and enjoyable. Moreover, I availed of a complimentary eye test during my visit. The optometrist not only demonstrated a high level of skill but also radiated a warm and approachable demeanor that instantly put me at ease. Engaging in conversation with them felt like catching up with an old friend. My time at KITE was not just about shopping for eyewear; it was an enriching and delightful experience. Yemi's exceptional service and the friendly optometrist made my visit truly memorable. If you're looking for a blend of professionalism and personal touch, KITE is the place to be.
A Amélie Cagnon
1814 days ago

A Renewed Experience with Kite Eyewear

After a previous hiccup with kiteeyewear.com, I am thrilled to share an update on my experience! Kite is back in business and they are exceeding expectations! Recently, I was pleasantly surprised when the Kite team reached out to apologize for past issues and generously offered to send me the pair of glasses I had originally ordered. Despite the initial cancellation and refund back in February, I now have in my hands the very glasses I had been eagerly awaiting. I am delighted to report that not only did Kite rectify the situation, but their renewed commitment to customer satisfaction shines through. The quality of the glasses is top-notch, and I am genuinely impressed by the level of service provided. To the entire Kite team, I extend my heartfelt appreciation. Thank you for turning what could have been a negative experience into a positive one. Keep up the fantastic work!

Introduction:

Kite Eyewear is an online retailer offering a wide range of eyewear products, including sunglasses and prescription glasses. With a focus on quality and style, Kite Eyewear aims to provide customers with an excellent shopping experience and high-quality eyewear options. In this comprehensive review, we will evaluate various aspects of Kite Eyewear, including pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons:

  • Pros:
    • Wide selection of stylish eyewear options
    • Option for prescription glasses
    • High-quality products
    • User-friendly website
    • Free shipping on orders over a certain amount
    • Generous return policy
    • Positive customer reviews
  • Cons:
    • Higher price range compared to some competitors
    • Limited availability of some popular styles
    • No loyalty program currently available

User Experience:

Kite Eyewear offers a seamless and visually appealing online shopping experience. The website is intuitive, making it easy for users to navigate through various eyewear options. Detailed product descriptions and high-resolution images allow customers to make informed purchase decisions. The website also provides a virtual try-on feature, enabling customers to see how the eyewear looks on their face before making a purchase. Overall, Kite Eyewear prioritizes user experience, making the online shopping process smooth and enjoyable.

Pricing and Value for Money:

Kite Eyewear offers eyewear products at a higher price range compared to some competitors. While the prices may be a deterrent for budget-conscious shoppers, the quality and style of Kite Eyewear's products justify the investment for many customers. The durability and long-lasting nature of the eyewear ensure value for money in the long run. Additionally, the option for prescription glasses adds significant value for those in need of vision correction.

Customer Service:

Kite Eyewear prides itself on providing excellent customer service. Their team is responsive and knowledgeable, readily assisting customers with any inquiries or concerns. The brand prioritizes customer satisfaction and aims to resolve issues in a timely manner. The positive customer reviews reflect the company's commitment to delivering exceptional customer service.

Product Quality and Selection:

Kite Eyewear offers a wide selection of eyewear products, ranging from stylish sunglasses to prescription glasses. The brand sources high-quality materials, ensuring durability and comfort. Each product undergoes rigorous quality control to meet or exceed industry standards. Kite Eyewear collaborates with renowned designers, resulting in unique and fashionable eyewear options. While some highly sought-after styles may have limited availability due to their popularity, customers can still find an excellent variety of eyewear to suit their preferences.

Website Usability:

Kite Eyewear's website is designed to be user-friendly, making the browsing and purchasing process effortless. The homepage provides clear categories, allowing users to navigate easily between sunglasses and prescription glasses. Each product page presents comprehensive information, including detailed specifications and images. The virtual try-on feature enhances the overall usability of the website. With smooth loading times and a responsive design, customers can enjoy a seamless and efficient online shopping experience.

Returns and Exchanges:

Kite Eyewear offers a generous return policy, allowing customers to return or exchange their purchase within a specified timeframe. The brand understands the importance of finding the perfect fit and style, especially when it comes to eyewear. The return process is hassle-free, ensuring customer satisfaction. However, customers should review the specific return policy on the Kite Eyewear website to understand any terms or conditions associated with returns and exchanges.

Promotions and Discounts:

Kite Eyewear occasionally runs promotions and discounts, providing customers with opportunities to save on their purchases. These promotions may include limited-time sales, discount codes, or bundle deals. By subscribing to the Kite Eyewear newsletter or following their social media accounts, customers can stay updated on the latest promotions and discounts, maximizing their savings.

Reputation:

Kite Eyewear has built a strong reputation among customers for its commitment to providing high-quality eyewear and excellent customer service. Positive word-of-mouth reviews and recommendations contribute to the brand's positive reputation within the industry. Kite Eyewear maintains ethical business practices, ensuring transparency and trustworthiness.

Payment Options:

Kite Eyewear offers a variety of secure payment options to cater to different customer preferences. Accepted payment methods include major credit cards, debit cards, and online payment platforms. The checkout process is encrypted and secure, prioritizing customer data protection.

Loyalty Programs:

At present, Kite Eyewear does not offer a loyalty program. While this may be a drawback for some loyal customers seeking additional benefits or rewards, Kite Eyewear compensates for this by consistently providing excellent products and customer service.

Customer Reviews:

Customer reviews of Kite Eyewear are overwhelmingly positive, praising the brand for its stylish designs, high-quality materials, and exceptional customer service. Customers frequently express satisfaction with their eyewear purchases and recommend Kite Eyewear to others. These positive reviews contribute to the brand's credibility and reinforce its reputation for excellence.

Community Involvement:

Kite Eyewear actively participates in community initiatives and charitable causes. The brand believes in giving back and supporting social and environmental causes. Through partnerships and donations, Kite Eyewear demonstrates its commitment to making a positive impact beyond its business operations.

Shipping and Costs:

Kite Eyewear offers shipping services to various locations, both domestically and internationally. The brand strives to provide timely delivery, and customers can expect their eyewear to arrive within the estimated shipping timeframe. Shipping costs are generally reasonable, with free shipping available on orders over a certain amount. The specific shipping costs and options are detailed on the Kite Eyewear website, providing transparency to customers. In conclusion, Kite Eyewear is a reputable online retailer that offers a wide range of high-quality and stylish eyewear products. While the pricing may be higher compared to some competitors, the investment is justified by the product quality, selection, and exceptional customer service. The user-friendly website, generous return policy, and positive customer reviews contribute to a seamless and satisfactory shopping experience. With a commitment to ethical business practices and community involvement, Kite Eyewear sets itself apart as a trustworthy and reliable brand in the eyewear industry.