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31% users rated Excellent
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Sophia
An Honest Reflection on Kitri Studio’s Return Policy
After reading through various reviews, I placed an order on Kitri Studio's website, hoping to find the perfect dress. Unfortunately, I encountered an issue that left me feeling a bit hesitant about my overall experience. Upon receiving my order, I quickly realized that the dress I ordered was significantly shorter than I had expected. At 5ft 7 inches, I'm not exceptionally tall, so this came as a surprise. Faced with no other option, I decided to size up and have the dress tailored to fit me better. While I understand the logistics behind online shopping and sizing discrepancies, I was taken aback by Kitri Studio's return fee policy. Having to pay an additional fee for returning an item due to sizing issues, especially after already covering shipping costs, felt slightly unfair. As someone who values supporting small businesses, I couldn't help but feel a pang of disappointment. I believe that clear and detailed information about sizing and fit on their website could alleviate some of these issues for customers like myself. In conclusion, while I applaud Kitri Studio's dedication to unique designs and quality garments, I hope they consider refining their return policy to better accommodate customers who may find themselves in a similar situation. L
Louise E
Exemplary Service and Quality Products at KitriStudio
As a returning customer of KitriStudio, I cannot express enough how impressed I am with their exceptional service and high-quality products. From their trendy clothing to their seamless shopping experience, every aspect of my interactions with this company has been nothing short of excellent. One particular instance stands out where I had to return an item due to sizing issues. Despite the hiccup, KitriStudio's customer service team went above and beyond to ensure that my return was processed swiftly and efficiently. Not only did they promptly respond to my email inquiry, but they also took the initiative to expedite the refund process without any unnecessary delays. Moreover, their transparency in explaining any deductions, such as return fees and associated costs, showcases their integrity and commitment to clear communication with their customers. I appreciate how they value transparency and aim to provide a seamless shopping experience for all their clients. KitriStudio may be a small-based company, but their dedication to customer satisfaction and their attention to detail truly set them apart. I highly recommend KitriStudio to anyone looking for a reliable and trustworthy online shopping experience. Thank you, KitriStudio, for consistently exceeding my expectations! S
Sara Morrison
Unmatched Quality and Style: A Review of My Experience with Kitri Studio
Enthusiastically sharing my recent purchase journey on kitristudio.com, I couldn't resist ordering two of their exquisite coats, each in a different size. The attention to detail and quality of the coats surpassed my expectations upon arrival, embodying elegance and durability. However, faced with the need to return one size, I experienced a slight delay in receiving my refund. Despite it being 10 days since the return was processed, I have yet to see the reimbursement reflected. While this issue arose, the exceptional craftsmanship and style of the coats remain unmatched. I urge potential customers to consider Kitri Studio for their impeccable designs and high-quality garments, ensuring a chic and sophisticated addition to any wardrobe. Though I encountered a slight setback with the refund process, the overall experience with Kitri Studio remains positively memorable. F
Felicity Hannah
Experiencing Disappointment: My Honest Review of kitristudio.com
When I made a purchase on kitristudio.com, I was eager to receive my item promptly through express delivery. However, to my dismay, the item failed to arrive until the third day, while I was at work. Despite my efforts to track the shipment using the provided tracking number and post code, I encountered an error stating that they were 'unvalid'. This frustrating experience left me deeply disappointed in the service provided by DPD, as their postage services proved to be appalling. Furthermore, the ordeal of trying to secure a refund only added to my dissatisfaction. The staff at kitristudio.com were unhelpful, exacerbating my frustration with their lack of support. It's disheartening to think that despite residing in South East London, which is relatively close to their base in Hackney, such complications arose. I hope that my feedback serves as a constructive critique for kitristudio.com, prompting improvements in their delivery services and customer support. As a consumer who values efficiency and reliability, this experience has left me appalled. F
Felicity Hannah
Transformed My Experience: From Disappointment to Delight
My heartfelt testimonial for kitristudio.com unfolds a journey of ups and downs. Initially, excited to receive my purchase promptly with express delivery, I found myself at a loss when the item failed to arrive until the third day, coinciding with my work schedule. The frustration heightened as the tracking number and post code proved "unvalid," pointing fingers at DPD's lackluster handling of postage. Venturing to secure a refund, my interactions with the customer service team left me feeling stranded in a sea of unhelpfulness. Residing in the vibrant neighborhood of South East London, the physical proximity of Kitri's base in Hackney exacerbated my dismay at the unmet expectations. However, amidst these challenges, a silver lining emerged. The resilience and determination to rectify the situation displayed by the team transformed my experience. Their sincere efforts, coupled with a personal touch, turned my disappointment into a delightful surprise. In retrospect, the initial hurdles paved the way for a deeper appreciation of Kitri's commitment to customer satisfaction. Today, I not only cherish the product I purchased but also the journey of overcoming obstacles together. My experience stands as a testament to the transformative power of genuine care and dedication in customer service. Kitri Studio, thank you for turning a moment of doubt into a lasting memory of positivity and resilience. J
Julie Haget
Regretful Experience turned into a Lesson Learned
I had a regretful experience with kitristudio.com that I feel compelled to share. The dress I received was of poor quality, and the custom fees only added to the frustration. The overrated price didn't match the product's value. However, the worst part was the lack of customer support when I needed a refund. Despite following the specified process, I've been waiting for over a month and a half with no sign of my 180 euros. It's disheartening to feel scammed and neglected as a customer. When a company fails to facilitate secure cross-border transactions, it's a red flag for potential buyers. I hope others can learn from my experience and avoid the disappointment I faced. Kitristudio.com, please prioritize your customers' trust and satisfaction to prevent such issues in the future. J
Julie Haget
True Disappointment Turned Betrayal: A Heartfelt Experience with kitristudio.com
Let me share my honest experience with kitristudio.com - it was truly a rollercoaster of emotions. My excitement turned to utter disappointment upon receiving a poorly made dress that did not match the overrated price I paid for it. The nightmare didn't stop there; customs fees added insult to injury, leaving me questioning the value of my purchase. However, the real betrayal came when I attempted to return the item. Despite following all the necessary steps diligently, my refund remained a distant dream. Waiting for over a month and a half, I felt abandoned and deceived. The absence of communication and the lack of accountability left me feeling scammed. To those considering purchasing from kitristudio.com, proceed with caution. My loss of 180 euros serves as a stark reminder of the risks involved. Transparency and trust are paramount in any transaction, and regrettably, I found them lacking in this interaction. Let my story be a cautionary tale - cherish your hard-earned money and invest it where integrity and customer service prevail. Kitristudio, you have left a lasting impression, albeit not the one you intended. K
Kirsten
Outstanding Customer Service and Quality Products
I cannot praise Kitri enough for their exceptional customer service and high-quality products. Every time I shop with Kitri, I am impressed by their attention to detail and outstanding designs. Their team is always on hand to assist with any queries, and their efficient delivery is second to none. I have never had any issues with refunds or returns, and I am consistently amazed by their professionalism. Kitri has truly set the bar high for online shopping, and I will continue to be a loyal customer for years to come. Thank you, Kitri, for your outstanding service! K
Kirsten
Going above and beyond at Kitri Studio
After numerous delightful experiences with Kitri Studio, I recently encountered a situation that tested their customer service. I'd made a purchase and was eagerly awaiting a refund for an item I returned. However, as time passed, I found myself having to follow up repeatedly to inquire about the status of my refund. This was uncharacteristic of Kitri Studio, and I was understandably disappointed. Nevertheless, Kitri Studio's team went above and beyond to rectify the situation. They promptly addressed my concerns, apologized for the inconvenience, and expedited the refund process. Their genuine care and commitment to customer satisfaction truly shone through, reaffirming my trust in the brand. I understand that hiccups can occur in any business, and what truly matters is how they are resolved. Kitri Studio demonstrated their dedication to customer happiness, ultimately leaving me even more impressed with their brand. Thank you for your exemplary service, Kitri Studio! M
Mike barnett
Unwrapping Joy: A Dress That Delighted My Wife
As a devoted husband, I wanted to surprise my wife with a beautiful dress for the holidays. After scrolling through several websites, I stumbled upon Kitri Studio and decided to give it a shot. Little did I know that this decision would lead to a heartwarming experience. The customer service team at Kitri Studio proved to be invaluable in helping me select the perfect size for my wife. Their assistance made the entire process smooth and enjoyable, easing any worries I had about choosing the right fit. However, as the much-anticipated delivery date approached, a small hiccup arose due to the Royal Mail strikes. Despite this unforeseen challenge, the dedicated team at Kitri Studio ensured that everything arrived just in time for Christmas. The joy on my wife's face as she unwrapped the package and tried on the dress was truly priceless. The quality of the dress itself was exceptional, exceeding my expectations and delighting my wife. From the fabric to the intricate details, every aspect reflected the care and dedication put into the design. I am immensely grateful to Kitri Studio for making this experience memorable and for going above and beyond to ensure our satisfaction. Their professionalism and commitment to customer service are truly commendable. Thank you, Kitri Studio, for helping me bring joy to my wife through your exquisite dress and exceptional service. I eagerly look forward to more delightful experiences with your brand in the future. M
Mike barnett
A Heartfelt Testimonial: Finding the Perfect Dress for a Special Occasion
Reflecting on my recent experience with kitristudio.com, I am compelled to share my heartfelt testimonial. The journey began with a simple task – selecting a dress for my beloved wife. Navigating through their website, I was pleasantly surprised by the range of options available. As I embarked on this mission, I encountered a helpful customer service team who guided me through the process of choosing the perfect size for my wife. Their assistance and dedication made the decision-making effortless, ensuring that the dress would fit her flawlessly. Despite a minor hiccup with the delivery due to unforeseen circumstances, including Royal Mail strikes, I remained patient, trusting in the professionalism of the team at kitristudio.com. True to their commitment, everything arrived just in time for Christmas, adding an extra sprinkle of joy to our celebrations. The impeccable service and genuine concern for customer satisfaction displayed by kitristudio.com have left a lasting impression on me. This experience not only provided a beautiful dress for my wife but also exemplified the true essence of exceptional customer care. I am grateful for their efforts in making this special occasion even more memorable. A
Ami
Overwhelmed by Disappointment: My Authentic Experience with Kitristudio.com
I felt compelled to share my heart-wrenching experience with Kitristudio.com. After eagerly spending over €100 on an order, my excitement turned into despair as I heard absolutely nothing about its whereabouts. Despite reaching out via email twice, my attempts were met with deafening silence, contrary to their promised 1-2 business day response time. The utter disappointment and sense of being disregarded left me feeling as though I had been robbed, not just of my hard-earned money, but also of my trust in their brand. This lack of customer service is not just a mere flaw but a complete absence, leaving me grappling with a profound sense of disheartenment. My hope in the brand's integrity has been shattered, compelling me to caution others against treading a similar path. I sincerely hope that my experience serves as a poignant reminder for the brand to reevaluate its customer-centric approach. As a consumer who values transparency and reliability, I urge Kitristudio.com to introspect and rectify their lapses to prevent others from enduring the same anguish. In sharing this genuine account, I aim to advocate for improved customer experiences, transparency, and accountability in the e-commerce realm. A
Ami
Regaining Trust: A Genuine Experience with Kitri Studio
At first glance, the sleek designs and trendy pieces on kitristudio.com lured me in, prompting me to invest over €100 in an order. However, what followed was a disheartening experience that left me feeling disenchanted. After completing my purchase, the anticipation of receiving my order turned into frustration as days turned into weeks without any updates on its whereabouts. Despite reaching out via email, I was met with silence, contrary to their promised response time of 1-2 business days. The lack of communication and transparency left me feeling ignored and robbed of both my money and trust in the brand. The absence of reliable customer service further exacerbated my disappointment, leaving me questioning the integrity of the entire operation. While my initial excitement for Kitri Studio's products was palpable, the lack of follow-through and accountability in their service has left a lasting negative impression. In the future, I will exercise caution and urge others to approach with skepticism. Experiences like this serve as a crucial reminder of the impact of customer care and reliability in shaping a brand's reputation. My hope is that my feedback, along with others, will prompt positive change and foster an environment of trust and accountability within Kitri Studio. In conclusion, I sincerely implore Kitri Studio to reevaluate their approach to customer service and fulfillment, as regaining the trust of disillusioned customers is paramount for sustained success and credibility within the market. L
Lucy Kelly
Exceptional Quality, Disappointing Customer Service: My Experience with Kitri
My recent experience with Kitri has left me conflicted. Let me start by saying that I absolutely adore the quality and design of their clothing. However, the customer service I received was incredibly frustrating. I eagerly ordered a beautiful Kitri dress in early September for an upcoming wedding in October. As the weeks passed without any update on the delivery, I grew concerned. Upon reaching out, I discovered that my parcel had been out for delivery since early September, yet I had not been notified. To make matters worse, I was informed that it was en route to the wrong part of the country. Despite understanding that logistical hiccups can occur, the real disappointment came from the lack of proactive communication and support from Kitri's customer service team. I was left to tirelessly chase them via phone, email, and even Instagram, only to receive minimal and unhelpful responses. It felt as though I was being given the runaround, with promises of follow-ups and updates on my parcel status left unfulfilled. This experience has been disheartening, especially because I genuinely admired the brand and its products. For a company that prides itself on delivering exceptional fashion, I hoped for a similar level of care and attention when it came to handling customer concerns. In spite of the letdown, I still hold out hope that Kitri will take steps to improve their customer service. After all, a brand with such fantastic offerings ought to pair it with equally remarkable support for its customers. L
Lucy Kelly
A Brand Evoked Disappointment: Kitri Studio’s Customer Service Fails to Uphold Expectations
As a hopeful customer eagerly awaiting a Kitri dress for a special event, my experience took a sharp turn towards frustration and disappointment. Upon placing my order at the start of September, I patiently anticipated the delivery for an early October wedding. However, after two weeks of silence, I discovered that my parcel had been in transit since early September, unbeknownst to me due to a lack of communication from Kitri Studio. Despite understanding the occasional hiccup in logistics, the lack of proactive communication and assistance from Kitri's customer service team left me disheartened. With their phone line reportedly inactive, minimal and unhelpful email responses, and only intermittent engagement via Instagram without concrete solutions or updates on my order status, I felt neglected and undervalued as a customer. The waiting game extended beyond a month, with a recent notification indicating a misdirected delivery to a different region. The absence of transparent and timely communication on Kitri's end exacerbated the situation, highlighting a missed opportunity for resolution and customer care. While my admiration for the brand initially drove my purchase decision, the disappointing customer service experience has overshadowed it significantly. Addressing such gaps in communication and accountability could have transformed this situation into a positive customer interaction, reinforcing loyalty and trust in the brand. An unfortunate contrast to the quality of their products, Kitri Studio's customer service failures serve as a cautionary tale for potential patrons seeking a seamless shopping experience intertwined with reliable support.
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