Rate Now Kits
Rate Kits
Pie-Chart Analysis
10% users rated Poor
0% users rated Average
5% users rated Very Good
85% users rated Excellent
Incredible Customer Care: A Lifesaver for Wider Faces and Low Nose Bridges
Upon experiencing the exceptional customer service provided by kits.com, I couldn't help but share my delight. Not only was the processing and shipping impressively swift, but the styles offered were specifically catered to those with wider faces and Asian low nose bridges, a rarity in the eyewear industry. The attention to detail and understanding of diverse needs truly sets kits.com apart. Thank you for making a sometimes daunting purchase a seamless and enjoyable experience.A Genuine Gem: Customer Service Excellence at Kits.com
I cannot help but sing praises for my experience with Kits.com and their dedicated staff member, Lioness. Their exceptional customer service left me in awe. Lioness’s patience and willingness to assist truly stood out, making my shopping experience a delight. Moreover, the extensive selection of glasses available on the website made it a breeze to find the perfect pair for me. The quality exceeded my expectations, and I was overjoyed with the three pairs I purchased. What's even better is the incredible price point, offering outstanding value for such high-quality products. If you’re on the lookout for excellent customer service, a diverse range of eyewear options, and unbeatable prices, look no further than Kits.com. My heartfelt recommendation goes out to anyone seeking a seamless and enjoyable shopping experience. Thank you, Kits.com, for exceeding my expectations!Iet is pleasure to do enterprise with you
My assessment for kits.com It's pleasure to do enterprise with you. All of your staff members particularly customer support are very useful,Costs are inexpensive too.A Life-Changing Experience: From Nervousness to Delight!
Embarking on my first journey into the world of online prescription glasses, I stumbled upon kits.com. Anxiety tingled as I sat down to input those crucial numbers and measurements, critical for my sight. Yet, as I navigated through the process, my nerves slowly eased, and I found myself increasingly confident. Thanks to the streamlined and user-friendly interface of kits.com, what once seemed daunting turned out to be a seamless and empowering experience. The abundance of choices offered catered to my unique style and preferences, allowing me to select the perfect pair of glasses that not only corrected my vision but also reflected my personality. What started as an apprehensive leap into the unknown transformed into a journey of self-discovery and satisfaction. With kits.com, the overwhelming world of online prescription glasses became a realm of endless possibilities, guided by precision and simplicity. For anyone hesitating to take that first step, let kits.com be your guiding light – where nervousness dissipates, and satisfaction thrives.More Than Just Style: A Testament to Quality and Innovation
Upon discovering kits.com, I was enamored by the perfect blend of style and quality that my experience encompassed. The innovative technology that measures your face for the ideal glasses fit not only impressed me but left me in awe of the seamless process. What truly sets this brand apart is the unbeatable combination of premium quality and affordability, a rarity in today's market. I cannot express my gratitude enough for finally finding a brand that not only meets but exceeds my expectations. In a world where style sometimes takes precedence over substance, kits.com proves that it is possible to have both. Thank you for redefining the standards of excellence and making quality accessible to all.Unmatched Quality and Customer Service at Kits.com!
As a loyal customer of Kits.com, I have consistently found affordable and stylish glasses that exceed my expectations. While experimenting with a pricier frame from another brand, I quickly realized that Kits' own brand outshines the competition in durability and style. The exceptional customer service team promptly addressed my concerns by providing a return label for the faulty frame, ensuring a seamless fix or replacement process. Though I am eagerly awaiting the resolution, I am confident that Kits.com's commitment to quality and customer satisfaction will shine through in this situation, further solidifying my trust in their brand. Thank you, Kits.com, for setting the standard in affordable eyewear and top-notch service!Exceeding Expectations: A Glowing Review of Kits.com’s Exceptional Service
Nestled within the realm of online shopping, Kits.com shines as a beacon of unparalleled service. From the very first click to the final delivery, my experience with Kits.com has been nothing short of exceptional. Swift and efficient, their delivery service surpassed all expectations, ensuring that my eagerly-awaited package arrived promptly. The quality of the eye glasses I received exceeded my wildest dreams. Each pair exuded craftsmanship and durability, a testament to the meticulous attention to detail that Kits.com embodies. Despite their superior quality, the prices remained refreshingly reasonable, making luxury accessible to all. What truly sets Kits.com apart, however, is their customer service. A beacon of professionalism and warmth, their team goes above and beyond to ensure customer satisfaction. In moments of confusion or uncertainty, a simple phone call was all it took for them to clarify any matters, leaving me feeling valued and respected. My encounter with Kits.com has left me not just satisfied, but genuinely elated. Their commitment to excellence is palpable in every aspect of their service, making them a true standout in the world of online shopping. I cannot recommend Kits.com enough, for they have truly set the bar high for what exceptional service entails. Thank you, Kits.com, for making my shopping experience not just good, but truly remarkable.A Seamless Returns and Exchange Experience at Kits.com – A Customer’s Journey
Embarking on a quest for the perfect pair of glasses led me to Kits.com, where my expectations were not just met but exceeded. Despite my initial miscalculation in measuring my glasses, the ones I received were disappointingly oversized. However, my disappointment quickly turned into gratitude as I reached out to Kits' customer service team. Their swift response and thorough explanation of the returns and exchange policy instantly put me at ease. Not only did they provide me with a pre-paid return shipping label, but they also guided me seamlessly through the entire process, ensuring that my experience was hassle-free and efficient. The professionalism and friendliness of the Kits team left a lasting impression on me. Their commitment to customer satisfaction shone through as they facilitated my exchange with no hesitation or resistance. It's rare to encounter such exceptional service in today's fast-paced world, and Kits.com has undoubtedly set a high standard in the realm of e-commerce. I am now eagerly awaiting my new pair of glasses, confident that they will not only fit perfectly but also reflect the outstanding quality and care that define Kits.com. Thank you, Kits, for turning a potential setback into a remarkable customer experience.Rediscovering Clarity: A Testament to Kits.com
It was as if the universe finally aligned when I stumbled upon Kits.com. Let me tell you, for 5 long years, I clung onto my outdated glasses like a security blanket, simply because the thought of shelling out a fortune for new lenses and frames was a daunting reality. However, with Kits.com, that burden was lifted off my shoulders. The affordability of their lenses and frames is truly a game-changer. I felt like a kid in a candy store, picking out stylish frames without breaking the bank. Finally, I could embrace change and replace my glasses regularly, keeping up with trends and my ever-evolving style. One crucial tip I'd offer is to ensure you know your size before making a purchase. Thanks to Kits.com's detailed sizing guide, I found glasses that fit like a glove. The confidence boost from having glasses that complemented my face shape perfectly was unparalleled. In conclusion, I wholeheartedly recommend Kits.com to anyone in need of quality eyewear at affordable prices. Thank you, Kits.com, for helping me rediscover clarity, both literally and figuratively.Above and Beyond: A Customer Delight Story Featuring James
Every once in a while, you come across a company that truly values its customers. My recent experience with kits.com has been nothing short of exceptional, thanks to James. When my glasses unexpectedly broke, I reached out to their customer service team, and James went above and beyond to assist me. Not only did James ensure a hassle-free replacement process, but he also surprised me by sending a new pair of glasses at no extra cost. This level of care and dedication is rare to find in today's world. From the seamless process to the genuine gesture of kindness, kits.com has exceeded my expectations. If you're looking for the best company to purchase glasses from, look no further. Thank you, James, and thank you, kits.com, for an amazing customer experience that truly stands out!Embracing Clarity: A Testimonial of Durability and Style
After stumbling upon kits.com, I decided to take a leap of faith and order a pair of glasses. To my delight, these glasses exceeded my expectations in every way possible. Not only are they sturdier than I anticipated, but the style and color perfectly complement my features, boosting my confidence with every wear. Transitioning from my trusty Kate Spade frames, I was initially wary of the weight difference. However, to my pleasant surprise, these new glasses sit comfortably on my face without leaving unsightly marks on my nose or cheeks. It's like wearing a stylish accessory that feels tailor-made for me. Despite being based in Canada, the shipping process was a breeze, taking only about 6 days to reach my doorstep. What's more, I managed to snag a coupon that significantly slashed the shipping costs, making the entire order a steal at around $30. Talk about a win-win situation! With these frames as my new go-to accessory, I can confidently say that embracing change has never felt this good. Thank you, kits.com, for not only providing quality eyewear but also for helping me see the world with newfound clarity and style.Exceptional Care and Speedy Solutions: A Heartfelt Testimonial
My experience with Kits.com left me utterly impressed. Placing an order for glasses mid-week and having them delivered by Friday was already remarkable, but what truly stood out was the exceptional customer service that followed. Upon discovering a minor discrepancy in the prescription, I returned the glasses on a Monday. To my surprise and delight, the corrected pair was back in my hands by Thursday, and the prescription was flawless. The efficiency and care demonstrated by Kits' team were nothing short of extraordinary. I am immensely grateful for their prompt responses and dedication in ensuring my satisfaction. Kits.com exceeded my expectations in every aspect, and I cannot thank them enough for their outstanding service. Thank you, Kits, for your incredible customer service.Exceptional Quality and Service – A Customer’s Delight
I cannot speak highly enough of kits.com. From the moment I received my first pair of glasses, I was blown away by the exceptional quality and perfect fit. The prices are truly unbeatable, making top-notch eyewear accessible to everyone. Shipping is lightning-fast, ensuring that you get your new frames in no time. What truly sets this company apart is their unparalleled customer service. When a minor issue arose with my prescription on one order, they went above and beyond to rectify it swiftly. Without hesitation, they redid the order and sent me a new pair that exceeded my expectations. The dedication and care they put into their products and customer satisfaction are truly commendable. Kits.com has not only gained a loyal customer in me but also my heartfelt recommendation to anyone in search of quality eyewear and exceptional service. Thank you for making the eyewear shopping experience a delight!Exemplary Service and Exceptional Care – A True Gem!
Navigating the world of online shopping can be a daunting task, but my experience with KITS.com has been nothing short of exceptional. From the moment I placed my order, their customer service stood out as a shining example of what true care and dedication look like. Despite a minor hiccup with my prescription, the team at KITS went above and beyond to rectify the error promptly and without any extra cost to me. What truly sets KITS apart is their unwavering commitment to customer satisfaction. The seamless process of getting my glasses redone was a breath of fresh air in a sea of automated responses and impersonal interactions. Their genuine concern for ensuring that I was completely satisfied with my purchase was evident in every interaction, making me feel valued and respected as a customer. Not only did KITS address the issue swiftly, but they also managed to deliver my new pair of glasses well ahead of schedule. The expedited shipping speed further underscored their dedication to providing top-notch service at every turn. It's clear that KITS goes above and beyond to prioritize customer happiness, setting a new standard for excellence in the industry. In conclusion, I wholeheartedly recommend KITS to anyone seeking quality products and exceptional service. Their commitment to going the extra mile for their customers is a true testament to their values, making them a standout choice in the realm of online eyewear retailers. Thank you, KITS, for restoring my faith in exceptional customer service!A Sincere Testimonial: Seamless Service and Exceptional Support from kits.com
Having experienced the swift and hassle-free process with kits.com, I am compelled to share my genuine feedback. The efficiency from ordering to delivery was impeccable, and the proactive customer service truly stood out. Shortly after posting my initial review, I was pleasantly surprised to receive an email offering to send me a pre-printed return label by mail. This seemingly small gesture made a significant difference, showcasing the company's dedication to customer satisfaction. While my only concern was the incorrect color frame in one pair, I was quick to realize that the error lay on my end for selecting oversized frames. Despite this, the return process presented a challenge. In my remote location without access to a printer, printing the label seemed daunting within the 30-day return window. Although the return process is ongoing, the proactive support and responsiveness displayed by kits.com have eased my concerns. Their commitment to resolving issues swiftly and efficiently highlights their dedication to customer care. In conclusion, my experience with kits.com exemplifies seamless service, exceptional support, and a genuine commitment to customer satisfaction. Five stars for their outstanding efforts in providing a worry-free shopping experience. Thank you, kits.com, for going above and beyond to ensure customer happiness.No Results Found
We have found 0 results for your selection. Try to change the filters or criteria to see the results.
{{{headline}}}
{{{reviewBody}}}Introduction
Kits.com is an online retailer specializing in eyewear and contact lenses. With a wide range of prescription glasses, sunglasses, and contact lenses, Kits.com aims to provide affordable yet fashionable eyewear options for everyone. From classic designs to trendy styles, they offer a variety of options to suit different preferences and needs.
Pros and Cons
- Pros:
- Extensive selection of eyewear and contact lenses
- Affordable pricing options
- Free shipping and returns in the United States
- User-friendly website with easy navigation
- 24/7 customer support
- Cons:
- Limited international shipping options
- Not all frame styles available for trying at home before purchasing
User Experience
Kits.com offers a seamless user experience with its well-designed website. The layout is intuitive, making it easy for users to browse through their extensive collection and find the perfect eyewear. The search and filter options allow users to narrow down choices based on frame shape, color, material, and more. With high-quality product images and detailed descriptions, customers can make well-informed decisions before making a purchase. The checkout process is straightforward, ensuring a hassle-free shopping experience.
Pricing and Value for Money
Kits.com offers competitive pricing for eyewear and contact lenses. Their affordable options make it accessible for customers to find stylish glasses without breaking the bank. Additionally, the value for money is enhanced by the inclusion of features like free shipping and a 365-day return policy. Customers can also save money by taking advantage of promotions and discounts available on the website.
Customer Service
Kits.com prides itself on providing excellent customer service. Their dedicated support team is available 24/7 to assist customers with any queries or concerns via phone, email, or live chat. The representatives are knowledgeable, friendly, and responsive, ensuring a positive and satisfactory experience for customers.
Product Quality and Selection
At Kits.com, customers can expect high-quality eyewear and contact lenses. Their products are sourced from reputable manufacturers, guaranteeing durability and comfort. The wide selection of frame styles, materials, colors, and lens options cater to various tastes and prescriptions. Whether you prefer timeless classics or trendy designs, Kits.com has something for everyone.
Website Usability
The Kits.com website is user-friendly and well-designed, ensuring a seamless browsing experience. The clean layout, intuitive navigation, and clear categorization make it easy for customers to find the eyewear they desire. The website is also optimized for mobile devices, allowing customers to shop conveniently from their smartphones or tablets.
Returns and Exchanges
Kits.com offers a hassle-free return and exchange policy. Customers have 365 days to return or exchange their purchase if they are not satisfied for any reason. The process is straightforward, and Kits.com covers the return shipping costs for customers within the United States, further enhancing customer satisfaction.
Promotions and Discounts
Customers can enjoy various promotions and discounts at Kits.com. They frequently offer discounts on select frames, lenses, or package deals. Additionally, they provide exclusive discounts to newsletter subscribers, rewarding loyal customers with extra savings. These promotions and discounts enhance the affordability and value for money offered by Kits.com.
Reputation
Kits.com has built a positive reputation in the eyewear industry for its commitment to providing quality products and excellent customer service. Their transparent and customer-centric approach has resulted in numerous positive reviews from satisfied customers who commend Kits.com for their affordability, product selection, and overall shopping experience.
Payment Options
Kits.com offers a range of convenient payment options to cater to different preferences. Customers can securely make purchases using major credit cards such as Visa, Mastercard, American Express, and Discover. They also accept payments through PayPal, providing an additional layer of security and convenience for online transactions.
Loyalty Programs
At present, Kits.com does not have a formal loyalty program. However, they frequently reward customers with exclusive discounts and offers through their newsletter subscription, creating a sense of loyalty and appreciation among their customer base.
Customer Reviews
Kits.com has received numerous positive customer reviews, reflecting their dedication to customer satisfaction. Customers praise their wide selection of eyewear, competitive pricing, and exceptional customer service. These reviews contribute to Kits.com's reputation as a trusted online retailer for eyewear and contact lenses.
Community Involvement
Kits.com actively participates in community programs and initiatives. They frequently collaborate with non-profit organizations focused on improving access to vision care, donating a portion of their proceeds to support those in need. This commitment to social responsibility establishes Kits.com as a responsible and community-driven brand.
Shipping and Costs
Kits.com offers free shipping on all orders within the United States, ensuring that customers do not incur any additional costs. They also provide affordable and reliable international shipping options, although these may vary depending on the destination. Kits.com takes care to ensure prompt and secure delivery of their products, ensuring customer satisfaction.