Kits Reviews

Voted Average (3/5)

339027 Votes

20 Reviews

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In the Contact Lenses Supplier category

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10% users rated Poor
0% users rated Average
5% users rated Very Good
85% users rated Excellent
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T TracyS
8 days ago

excellent customer service

My review for kits.com excellent customer service. speedy processing and shipping. got styles for wider face and good for Asian low nose bridge.
R RUBY CHHINA-PATEL
8 days ago

Customer service

My review for kits.com Lioness was amazing. He was patient and helpful. Customer service was exceptional. There is a large selectional of glasses to choose from. I’m very happy with the 3 pairs of glasses I purchased. Price point is amazing!
M MUNIR SHAIKH
8 days ago

Iet is pleasure to do business with you

My review for kits.com It is pleasure to do business with you. All your team members especially customer service are very helpful,Prices are affordable too.
I Iwan
8 days ago

easy to use and plenty of choise

My review for kits.com my first ever online prescription glass . pretty nervouse when input the number and measurement but turned out alright .
B BLAIR LUCAS
8 days ago

Style and quality

My review for kits.com Style, quality, tech advancement for measuring your face to get your glasses to fit appropriately, and ease of use. Also affordable, thankful that something these days that is of quality is also … affordable! Thank you.
L liiiiiin
9 days ago

Always getting affordable glasses from…

My review for kits.com Always getting affordable glasses from Kits! And they are all wonderful. I tried with a more expensive frame but unfortunately the frame was not as durable as kits’ own brand. and the customer service was able to give me a return label to send it back for fix/replacement. Still waiting on that though.
J JASVIR KALSI
9 days ago

Very good service

My review for kits.com Very good service . Fast delivery. And quality is really good of the eye glasses. And the price is reasonable. The customer service is really good if there is any confusion in description they are calling you back . Really satisfied.
C COLLIN MCLEAN
9 days ago

Returns/Exchange

My review for kits.com Ordered a pair of glasses I was sure I would like, however even after I measured my own glasses (incorrectly it seems), the ones I ordered were way to big for me. Called Kits, they explained the returns/exchange policy with me, emailed me a pre-paid return shipping label and I will be exchanging them for another option. So quick and easy with no push back whatsoever.
M MICHAEL G
9 days ago

I’m a happy camper

My review for kits.com Great affordable lenses and frames. I didn't change my glasses for 5 years because they cost me an arm and a leg. With Kits, I can replace them regularly now. Highly recommended, just make sure you know the size you are getting. Mine fit perfectly.
T TP
9 days ago

Amazing customer experience with James

My review for kits.com Amazing customer experience with James. My glasses broke and they sent me a new pair at no extra cost. The process was seamless!! Best company to purchase glasses from.
K Ky C
9 days ago

I love my glasses and they are sturdier…

My review for kits.com I love my glasses and they are sturdier than I thought they would be. The style and the color fits my face and I've gotten used to them. Though they are heavier than my old Kate Spade frames these glasses don't create indents on my nose or cheeks. The shipping was super fast as I am in Canada, only about 6 days. I was also able to use a coupon to cut down the shipping cost, so the total for the entire order was around $30. These frames are a great change and comfortable.
A Alison Bucknell
10 days ago

Incredible customer service

My review for kits.com I ordered my glasses on a Wednesday and they were in my hands by Friday. The prescription was a little off so I sent them back to them on the Monday and they are back and the prescription is perfect on Thursday. Incredible customer service. Thank you Kits!!
S Shanda Skode
10 days ago

Love this company my glasses are…

My review for kits.com Love this company my glasses are awesome they fit great and the price is awesome. Shipping is fast. When I got some that were off a bit with my prescription they immediately redid the order and sent me my new glasses and they are awesome.
F Fs
10 days ago

Highly recommend!

My review for kits.com KITS has the best customer service and expedited shipping speed. Even after having a prescription error, they were still kind enough to redo my glasses without any additional payment. Received my new pair of glasses super early too. Would highly recommend!
D Deb
10 days ago

The process was quick and easy, customer service is excellent

My review for kits.com Update: I received an email hours after writing this review with an offer send a pre-printed return label to me in the mail. A small thing, but a huge help to me! Five stars. __________________The process was quick and easy, and shipping was fast. My only issues were that one pair was shipped with the wrong colour framed. I actually need to exchange both pairs due to my own error - I ordered frames that were far too big. To make the return, I need to print off the label from your email, and I don't have access to a printer in my very remote location. I realize you don't have a lot of options for return labels, but it's a frustrating situation for me. Still working on it before the 30 return window is up.

Introduction

Kits.com is an online retailer specializing in eyewear and contact lenses. With a wide range of prescription glasses, sunglasses, and contact lenses, Kits.com aims to provide affordable yet fashionable eyewear options for everyone. From classic designs to trendy styles, they offer a variety of options to suit different preferences and needs.

Pros and Cons

  • Pros:
    • Extensive selection of eyewear and contact lenses
    • Affordable pricing options
    • Free shipping and returns in the United States
    • User-friendly website with easy navigation
    • 24/7 customer support
  • Cons:
    • Limited international shipping options
    • Not all frame styles available for trying at home before purchasing

User Experience

Kits.com offers a seamless user experience with its well-designed website. The layout is intuitive, making it easy for users to browse through their extensive collection and find the perfect eyewear. The search and filter options allow users to narrow down choices based on frame shape, color, material, and more. With high-quality product images and detailed descriptions, customers can make well-informed decisions before making a purchase. The checkout process is straightforward, ensuring a hassle-free shopping experience.

Pricing and Value for Money

Kits.com offers competitive pricing for eyewear and contact lenses. Their affordable options make it accessible for customers to find stylish glasses without breaking the bank. Additionally, the value for money is enhanced by the inclusion of features like free shipping and a 365-day return policy. Customers can also save money by taking advantage of promotions and discounts available on the website.

Customer Service

Kits.com prides itself on providing excellent customer service. Their dedicated support team is available 24/7 to assist customers with any queries or concerns via phone, email, or live chat. The representatives are knowledgeable, friendly, and responsive, ensuring a positive and satisfactory experience for customers.

Product Quality and Selection

At Kits.com, customers can expect high-quality eyewear and contact lenses. Their products are sourced from reputable manufacturers, guaranteeing durability and comfort. The wide selection of frame styles, materials, colors, and lens options cater to various tastes and prescriptions. Whether you prefer timeless classics or trendy designs, Kits.com has something for everyone.

Website Usability

The Kits.com website is user-friendly and well-designed, ensuring a seamless browsing experience. The clean layout, intuitive navigation, and clear categorization make it easy for customers to find the eyewear they desire. The website is also optimized for mobile devices, allowing customers to shop conveniently from their smartphones or tablets.

Returns and Exchanges

Kits.com offers a hassle-free return and exchange policy. Customers have 365 days to return or exchange their purchase if they are not satisfied for any reason. The process is straightforward, and Kits.com covers the return shipping costs for customers within the United States, further enhancing customer satisfaction.

Promotions and Discounts

Customers can enjoy various promotions and discounts at Kits.com. They frequently offer discounts on select frames, lenses, or package deals. Additionally, they provide exclusive discounts to newsletter subscribers, rewarding loyal customers with extra savings. These promotions and discounts enhance the affordability and value for money offered by Kits.com.

Reputation

Kits.com has built a positive reputation in the eyewear industry for its commitment to providing quality products and excellent customer service. Their transparent and customer-centric approach has resulted in numerous positive reviews from satisfied customers who commend Kits.com for their affordability, product selection, and overall shopping experience.

Payment Options

Kits.com offers a range of convenient payment options to cater to different preferences. Customers can securely make purchases using major credit cards such as Visa, Mastercard, American Express, and Discover. They also accept payments through PayPal, providing an additional layer of security and convenience for online transactions.

Loyalty Programs

At present, Kits.com does not have a formal loyalty program. However, they frequently reward customers with exclusive discounts and offers through their newsletter subscription, creating a sense of loyalty and appreciation among their customer base.

Customer Reviews

Kits.com has received numerous positive customer reviews, reflecting their dedication to customer satisfaction. Customers praise their wide selection of eyewear, competitive pricing, and exceptional customer service. These reviews contribute to Kits.com's reputation as a trusted online retailer for eyewear and contact lenses.

Community Involvement

Kits.com actively participates in community programs and initiatives. They frequently collaborate with non-profit organizations focused on improving access to vision care, donating a portion of their proceeds to support those in need. This commitment to social responsibility establishes Kits.com as a responsible and community-driven brand.

Shipping and Costs

Kits.com offers free shipping on all orders within the United States, ensuring that customers do not incur any additional costs. They also provide affordable and reliable international shipping options, although these may vary depending on the destination. Kits.com takes care to ensure prompt and secure delivery of their products, ensuring customer satisfaction.