Kiwi Reviews

Voted Excellent (5/5)

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Unraveling a Disappointing Journey

Embarking on an exciting adventure from Bilbao to Mexico, I stumbled upon what seemed like a golden opportunity with kiwi.com. Spotting a tempting price for a business flight, I eagerly booked my ticket, only to be swiftly plunged into a whirlwind of confusion and frustration. Moments after my purchase, I received a shocking message notifying me of a drastic price surge, a jaw-dropping leap from $3459 to a staggering $26277. The surreal disparity left me incredulous, questioning the transparency and integrity of the booking process. As days slipped by, the initial allure of affordable travel morphed into a stalemate of disappointment and wasted efforts. Three precious days were squandered attempting to construct my itinerary around these elusive tickets, only to be met with a disillusioning dead end. The stark contrast between the initial promise and the subsequent reality underscored the importance of honesty and accuracy in the travel industry. Navigating through the highs and lows of trip planning should not entail a rollercoaster of misleading information and dashed expectations. My hope is that future travelers are spared the ordeal of a similar disillusioning journey, and that companies like kiwi.com uphold the trust and transparency that travelers rightfully deserve.

Choosing Kiwi.com Changed My Travel Experience Forever

When I stumbled upon Kiwi.com, I knew my travel planning would be revolutionized. Booking my first trip with them opened up a world of convenience and affordability that I never knew was possible. From seamless bookings to curated itineraries, Kiwi.com made sure every detail was taken care of. Their customer service team went above and beyond to assist me when I needed to reschedule a flight. Despite facing unexpected challenges, their dedicated support staff navigated me through the process with grace and efficiency. What stood out the most was their transparent communication and timely responses, ensuring that my travel plans were never in jeopardy. The anticipation leading up to my departure was met with detailed information shared by Kiwi.com well in advance, instilling confidence in their services. As I embarked on my journey, I felt a sense of security knowing that I was in good hands. Kiwi.com has not only elevated my travel experiences but has also set a new standard for customer satisfaction in the industry. My trust in their platform has only strengthened with each successful trip, making me a loyal advocate for their exceptional services. Choosing Kiwi.com has truly changed the way I travel, making every adventure unforgettable and stress-free. As I look forward to my future trips, I can't imagine exploring the world without the unparalleled support and reliability that Kiwi.com provides.

Unbeatable Convenience at a Cost

My experience with kiwi.com has been a mix of efficiency and minor setbacks. While I appreciated the ease of purchasing and confirming my flight tickets at competitive prices, a small hiccup emerged. When needing to update my passport number, I found myself unable to directly access the airline's website for changes, compelling me to rely on Kiwi's assistance for a fee of around USD 40. Overall, Kiwi offers unparalleled convenience in booking flights, but it's essential to be aware of potential additional costs for certain modifications. Nevertheless, I found their service to be reliable and user-friendly, making my travel experience smooth and stress-free. Despite this minor inconvenience, Kiwi remains a top choice for my future travel arrangements due to their seamless booking process and competitive prices.

A Genuine Thank You: A Seamless Experience with kiwi.com Support

My experience with kiwi.com left me impressed yet again. The exceptional customer service received during my recent call truly exceeded my expectations. The operator's patience and attentiveness while I explained my issue made me feel valued as a customer. Not only was the problem swiftly resolved with the operator's guidance, but their professionalism and polite demeanor added a personal touch to the interaction. It's not every day that you come across customer service that is not only efficient but also caring. The seamless resolution of my issue, accompanied by the operator's pleasant attitude, truly made me feel appreciated. Thank you for going above and beyond to assist me. Your outstanding service has solidified my loyalty as a satisfied customer. I highly recommend kiwi.com to anyone in need of reliable support. Thank you for a positive experience!

Wanted to vary flight dates

My evaluation for kiwi.com Wanted to vary flight dates, wiki knowledgeable me that the ticket was not modifiable and I needed to buy a complete new ticket and get a refund of 10E for my previous ticket. Known as airline (LATAM) and was informed that I may change my ticked with no payment or penalty however needed to wait until 48h previous to departure as a result of my company (Wiki) needed to do it until then. I may even miss the flight and pay solely $45 to LATAM to vary to a later date. 6 stars (out of 5) to LTAM 1 star lo wiki. didn't gave 1 as a result of they didn't commit fraud and stole my fee.

Unforgettable Journey with Kiwi.com: Seamless Booking, Unbeatable Prices, and Incredible Experience!

Embarking on a travel journey with Kiwi.com was nothing short of a dream come true. From the moment I clicked on their website to the final confirmation of my booking, every step was filled with ease and simplicity. The entire process was as smooth as a gentle breeze, making the journey of booking a flight a true pleasure. One of the standout features of Kiwi.com that immediately caught my attention was the unbeatable prices they offer. Comparing their rates with other travel sites, I was pleasantly surprised by the affordability without compromising on quality. It allowed me to plan my trip without breaking the bank, giving me peace of mind and financial flexibility. The efficiency of Kiwi.com's platform, both on the website and the app, made the entire experience seamless. Navigating through different options, selecting preferred flights, and finalizing the booking were all effortless tasks thanks to their user-friendly interface. It's rare to find a booking platform that combines efficiency with affordability, and Kiwi.com excels in both aspects. Overall, my journey with Kiwi.com was not just good, but exceptional. It surpassed my expectations, creating an unforgettable experience filled with excitement and anticipation for my upcoming trip. I would highly recommend Kiwi.com to anyone looking for a reliable, cost-effective, and user-centric platform for all their travel needs. Thank you, Kiwi.com, for making my travel dreams a reality!

Unwavering Support in Times of Flight Changes

Embarking on a journey is always filled with excitement, but unexpected flight alterations can dampen the spirit. When my flight time was unexpectedly shifted by 11 hours by kiwi.com, a wave of concern swept over me. However, the remarkable customer service team at Kiwi.com rose to the occasion with unwavering support and professionalism. Their assistance in swiftly securing an alternate flight, offered an array of convenient options to choose from, all without any additional charges, alleviating my worries and restoring my travel plans. I extend my deepest gratitude to Kiwi.com for their prompt and effective resolution of the situation. Thank you for going above and beyond to ensure a seamless travel experience. Your exceptional service has truly made a difference, and I am immensely grateful for your support.

Going Above and Beyond: A Heartwarming Encounter with Kiwi.com Customer Service

As a non-native English speaker, navigating travel plans can sometimes be daunting, but my experience with Kiwi.com reassured me that help is always within reach. During a recent call, I encountered a truly sweet and understanding customer service representative who went the extra mile to assist me. Despite facing language barriers, the kind lady on the other end of the line patiently listened and empathized with my concerns. She not only addressed my queries but also took the time to ensure that I fully comprehended the solutions provided. Her genuine assistance and unwavering patience made me feel valued as a customer. Thanks to her exceptional service, I not only found the answers I was seeking but also felt a sense of relief and gratitude. Kiwi.com's commitment to personalized customer care truly shines through its dedicated team members, like the lovely lady who assisted me. This heartfelt encounter with Kiwi.com's customer service left a lasting impression on me, highlighting the importance of compassion and understanding in today's fast-paced world. I am truly grateful for the exceptional support I received and will undoubtedly choose Kiwi.com for my future travel needs.

Transformative Travel Experience with Kiwi.com

Embarking on my journey from Tijuana to Mérida through Kiwi.com was a captivating tale of unexpected twists and turns. While initially hesitant due to past inconveniences, this trip proved to be a transformative adventure. The seamless transition from one airline to another added an element of excitement, despite the slight inconvenience of claiming and rechecking bags. Witnessing the perplexed expressions of airport staff highlighted the uniqueness of this experience. Although faced with the challenge of navigating a foreign airport, the thrill of exploring unfamiliar departures desks and embracing the security procedures anew enriched my travel narrative. Despite the unforeseen baggage fees, each moment added a layer of authenticity to my journey. Kiwi.com's unconventional approach not only broadened my horizons but also instilled a newfound sense of resourcefulness and adaptability. In retrospect, this journey stands out as a blend of spontaneity and resilience. The allure of booking directly with airlines may beckon in the future, yet the allure of the unknown and the thrill of embracing new experiences will undoubtedly draw me back to Kiwi.com. This encounter not only tested my Spanish skills but also unveiled the beauty of embracing uncertainties with an open heart. Kiwi.com, with its distinctive travel offerings, has left an indelible mark on my wanderlust soul. I eagerly anticipate future adventures with this unconventional travel companion, where each inconvenience metamorphoses into an opportunity for personal growth and exploration.

Exceptional Customer Care Beyond Expectations

From the moment I first engaged with Kiwi.com, their exceptional customer service has truly set them apart. The team's lightning-fast response to my inquiries and unwavering support have instilled a profound sense of trust in their services. Every interaction with their agents has been not only prompt but also marked by a level of professionalism that is rare to find. This isn't just a one-time satisfaction; I have chosen Kiwi.com for my travel needs repeatedly, with each experience exceeding my expectations. Thank you, Kiwi.com, for consistently going above and beyond to ensure a seamless and enjoyable travel experience for your customers.

Above and Beyond: A True Customer Service Champion

Let me share my heartfelt experience with Kiwi.com. I had the pleasure of being assisted by a remarkable individual, Meenau - whose exact spelling I may not know, but whose kindness and patience left a lasting impression on me. Not only did Meenau address all my inquiries with utmost professionalism, but she did so in the most friendly and approachable manner possible. Her dedication to helping me navigate through my concerns was truly admirable and reassuring. In a world where customer service can sometimes feel distant and automated, encountering a genuine helper like Meenau was a breath of fresh air. Her willingness to go above and beyond to ensure my needs were met not only solved my immediate issues but also left me with a sense of trust and loyalty towards Kiwi.com. If there's one thing I've learned from this interaction, it's that great customer service is not just about providing answers; it's about making customers feel valued and cared for. Meenau's exceptional service has not only earned my appreciation but also my unwavering loyalty. I wouldn't hesitate to reach out to Kiwi.com again, knowing that exceptional assistance, just like Meenau's, awaits me. Thank you, Kiwi.com, for having such a gem in your customer service team. Meenau truly embodies the essence of exceptional customer care, and for that, I am truly grateful.

It is very convenient to select flights…

My review for kiwi.com It is very convenient to select flights using filters. Well-chosen color scheme and logic of interaction on the site. The only downside that confused me and forced me to call support was the absence of my booking in the app of a specific airline (EasyJet).

An Unforgettable Journey Made Seamless with Kiwi.com

Embarking on a journey is always filled with excitement, but it can become daunting when faced with unexpected challenges. My experience with Kiwi.com was nothing short of phenomenal. As I needed to arrange wheelchair assistance for myself and my sister, I was filled with apprehension. However, the moment I connected with Anna from Kiwi's customer service team, all my worries dissipated. Anna's warm and empathetic demeanor instantly reassured me. Her professionalism, coupled with genuine care, made the booking process a breeze. She patiently listened to my needs, provided detailed explanations, and swiftly confirmed everything via email, leaving no room for doubt. Kiwi.com not only met but exceeded my expectations. Thanks to Anna's exceptional assistance, what could have been a stressful experience turned into a seamless and memorable journey. I am immensely grateful for the outstanding service provided by Kiwi, particularly by Anna. Thank you for turning what could have been a hurdle into a smooth sail!

Experiencing Turbulence: A Tale of Unforeseen Challenges with Kiwi.com

As I reflect on my journey with Kiwi.com, I must admit it was a bit of a mess all around. The constant changes in my flight schedule left me feeling disoriented, with my plans continuously up in the air. While I understand that flight disruptions can happen, having to re-check my bag during a layover added an extra layer of inconvenience that tested my patience. The real curveball came when the airport destination kept shifting, creating a whirlwind of confusion. Despite Kiwi.com's efforts, we found ourselves landing at a completely different airport from the one initially communicated. Navigating through this unexpected turn of events was challenging, to say the least, and left me feeling stranded in unfamiliar territory. While these hiccups were frustrating, I appreciate Kiwi.com's attempt to assist amidst the chaos. This experience taught me the importance of flexibility and resilience in the face of unforeseen challenges. It may have been a turbulent journey, but it's through overcoming such obstacles that we truly appreciate the moments of seamless travel.

Effortless Travel Assistance Beyond Expectations

My experience with kiwi.com surpassed all expectations. From seamlessly reminding me to input my contact details to effortlessly providing my boarding pass without redundant form filling, every step of the travel process was meticulously taken care of. What truly stood out was their proactive approach in keeping me informed about potential disruptions like strikes that could impact my journey. It's rare to find a company that not only handles the logistics flawlessly but also goes the extra mile to ensure a stress-free travel experience. Thank you, kiwi.com, for your outstanding service!