Introduction
Kiwi.com is a popular travel search engine that allows users to book flights, buses, and trains. Founded in 2012, the company has since grown into a major player in the online travel industry. Kiwi.com's unique selling point is their "virtual interlining" technology, which allows travelers to book multi-city trips with different airlines, even if the airlines do not have a partnership.
Pros and Cons
Pros:
- Flexible itineraries and multi-city trips
- Virtual interlining technology allows for unique routing options
- Low prices and budget options available
Cons:
- Additional fees and charges not always transparent
- Inconsistent customer service experiences
- Changes or cancellations can be difficult and costly
User Experience
Kiwi.com's website is easy to navigate, with a clean and modern design. Users can easily search for flights, buses, or trains and customize their search with various filters. The website also includes a "Kiwi.com Guarantee" which promises a refund or replacement flight if there are any issues with the original booking.
Pricing and Value for Money
Kiwi.com offers some of the lowest prices on flights, buses, and trains. However, the booking process can be complex and there are often additional fees and charges that aren't immediately apparent. As a result, users should carefully review the total cost before making a booking to ensure they are getting the best value for their money.
Alternatives
Some popular alternatives to Kiwi.com include Skyscanner, Kayak, and Expedia. Each of these platforms offers a similar range of services and pricing options.
Customer Service
Kiwi.com's customer service can be hit or miss. Some users report positive experiences with helpful and responsive customer service representatives, while others report frustrating experiences with long wait times and unhelpful support.
Product Quality and Selection
Kiwi.com offers an extensive selection of flights, buses, and trains, with the ability to customize itineraries and routes. However, the quality of the product can vary depending on the airline or transportation provider.
Website Usability
Kiwi.com's website is easy to use and navigate, with a clean and modern design. However, some users have reported issues with slow load times and crashes.
Returns and Exchanges
Changes or cancellations to bookings can be difficult and costly, with additional fees and charges. Kiwi.com does offer a "Kiwi.com Guarantee" which promises a refund or replacement flight if there are any issues with the original booking.
Promotions and Discounts
Kiwi.com regularly offers promotions and discounts, including last-minute deals and student discounts.
Reputation
Kiwi.com has a mixed reputation, with some users reporting positive experiences and others reporting issues with additional fees and unhelpful customer service. However, the company has a strong presence in the online travel industry and is widely recognized as a major player in the space.
Payment Options
Kiwi.com accepts a variety of payment options, including major credit cards, PayPal, and Klarna.
Loyalty Programs
Kiwi.com does not currently offer a loyalty program or rewards system.
Customer Reviews
Customer reviews of Kiwi.com are mixed, with some users reporting positive experiences and others reporting issues with additional fees, cancellations, or unhelpful customer service.
Community Involvement
Kiwi.com is actively involved in the travel community, with various partnerships and initiatives aimed at improving the travel experience.
Shipping and Costs
Kiwi.com does not offer shipping, as they provide an online travel booking service. Costs and fees vary depending on the booking and transportation provider. It is important for users to carefully review the total cost before making a booking to ensure they are getting the best value for their money.
