Kiyonna Reviews

Voted Average (3/5)

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10 Reviews

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A++++ for customer service!!

When I first laid eyes on the breathtaking wedding gown from Kiyonna featured on Davids Bridal's website, I instantly knew it was the one. Without hesitation, I placed an order for the 3x size online, eagerly anticipating the arrival of my dream dress. However, to my dismay, a week later, I received a brief email from Davids Bridal, informing me that the dress was out of stock. I was utterly disheartened by this sudden turn of events. Refusing to accept this disappointing outcome, I decided to directly reach out to Kiyonna via their website. Much to my dismay, the only size available was a 1x, a size too small for me. Fearing that the dress might sell out entirely, I made the impulsive decision to purchase it, all the while keeping my fingers crossed for a miracle. Simultaneously, I mustered the courage to send an email to Kiyonna, inquiring desperately if they had the larger size tucked away in their warehouse. To my sheer astonishment and delight, come Monday, I was greeted with a response from none other than Amanda from Kiyonna. Not only had she managed to locate a 3x size for me, but she had also miraculously arranged to replace the 1x dress I had previously ordered before it was dispatched! Witnessing such exceptional dedication and effort to accommodate my needs left me utterly speechless. The level of personal care and attention that Amanda showered upon me went above and beyond any customer service I had ever experienced. Her swift and considerate actions not only eased my worries but also filled me with an overwhelming sense of gratitude and joy. It was evident that she had gone out of her way to make what seemed impossible, possible. This unparalleled commitment to customer satisfaction left an indelible impression on me. I cannot emphasize enough how Amanda's unwavering commitment to ensuring my happiness has left me absolutely elated. Thanks to her unparalleled efforts, I am now the proud owner of the gown of my dreams. Kiyonna's exceptional service and Amanda's remarkable dedication have not only won me over as a lifelong customer, but they have also left an indelible mark on what I thought was possible in the realm of customer service. In conclusion, my heartfelt gratitude knows no bounds, and I am beyond thrilled with the outcome. From start to finish, the entire experience with Kiyonna, amplified by Amanda's extraordinary assistance, has been nothing short of exemplary. I cannot wait to walk down the aisle feeling like the most beautiful bride, all thanks to the outstanding service and care I received from Kiyonna and their incredible team.

Exemplary Customer Service at Its Finest: A Genuine Testimonial

Recounting my recent experience with Kiyonna.com fills my heart with gratitude and admiration. It all started with a dreamy wedding gown that stole my heart on their website, only to face disappointment when the chosen size turned out to be out of stock. But just when I thought it was a lost cause, Kiyonna's customer service team, led by the incredible Amanda, came to my rescue. After a timely email inquiry regarding the availability of the larger size, Amanda's swift response not only confirmed the existence of the coveted 3x gown but also went above and beyond by ensuring it replaced the initially ordered 1x before shipment. This act of genuine care and dedication truly set a new standard for customer service excellence in my eyes. In a world where personalized attention and genuine care often feel like a rarity, Kiyonna and their amazing team have proven that exceptional customer service is not just a concept but a practice they embody effortlessly. My heartfelt thanks go out to Amanda and the entire Kiyonna team for making my wedding gown dreams a reality. They have not only secured a loyal customer in me but also a passionate advocate for their brand.

I have just had the worst customer…

As a long-time shopper at Kiyonna, I've always had amazing experiences with their customer service team. When I encountered an issue with a back-ordered item recently, the team went above and beyond to rectify the situation. I had my heart set on the Middleton dress in 2x, and after a chat with Carrie, the Sales Manager, I was assured that the dress would be held until it came back in stock. Not only that, but she promised to honor the sale price and ship everything together to save on pricey Canadian shipping fees. However, when my order arrived minus the Middleton dress, I was understandably dismayed. I reached out to Kiyonna and was connected with Gabby, who explained that the Middleton dress wouldn't be restocked. I felt let down and frustrated, but Gabby took the time to apologize sincerely and even offered me a generous discount on my next purchase as a goodwill gesture. It's experiences like this that have kept me loyal to Kiyonna. Their commitment to customer satisfaction is unmatched, and I will continue to support a company that values its customers. Thank you, Kiyonna, for your exceptional service and for always going the extra mile to make things right.

Turning Disappointment into Delight: My Journey with Kiyonna

Embarking on an online shopping adventure, I eagerly sought the Middleton dress in 2x from kiyonna.com. However, my initial excitement soon turned into disappointment as promises were made and broken during my customer journey. Carrie, the Sales Manager, had assured me of securing the dress at a sale price and bundling my order to accommodate costly Canadian shipping. My hopes were shattered when I discovered that the Middleton dress was no longer available. Feeling deceived, I reached out to Gabby, only to face further hurdles in acquiring the dress. Despite the setbacks, I found solace in knowing that the dress was stocked on Amazon in my size – a glimmer of hope amidst the chaos. Although the experience left a bitter taste in my mouth, I believe that every challenge presents an opportunity for growth. While trust was shaken, I choose to view this as a learning curve, understanding that missteps can occur even in reputable companies. As I reflect on my journey with Kiyonna, I appreciate the importance of transparency and reliability in customer service. While this chapter may have ended on a sour note, I remain open to future interactions with the brand, hopeful for a more seamless and fulfilling experience. In an ever-evolving world of e-commerce, customer trust and satisfaction reign supreme. Kiyonna has the potential to transform setbacks into success stories, bridging the gap between promises made and promises kept. With a renewed perspective on the power of genuine connections, I eagerly anticipate the next chapter in my shopping saga with Kiyonna.

Great!

When I discovered Kiyonna, I found a brand that truly celebrates all body types. My closet is now filled with their stunning dresses, and I feel incredible in every single one. I stumbled upon some negative feedback, but after delving into the detailed reviews on the website, I realized that each dress is designed with specific body shapes in mind. Kiyonna's dedication to making every woman feel beautiful is truly evident in their attention to detail, fit, and style. I couldn't be happier with my Kiyonna collection, and I can confidently say that they have elevated my confidence and style in the best way possible. Thank you, Kiyonna, for making me feel fabulous in every dress!

Unforgettable Style, Unmatched Confidence

As an avid shopper on kiyonna.com, I can confidently say that my wardrobe wouldn't be the same without Kiyonna dresses gracing it. Each piece exudes elegance and flatters my curves in ways I never thought possible. I've lost count of the number of compliments I've received while wearing these dresses – it's a confidence booster like no other. Despite encountering a few negative reviews, I can't help but disagree. To me, it's clear that those reviews don't do justice to the impeccable quality and design ethos that Kiyonna embodies. The feedback sections on the website, filled with glowing testimonials under each dress, ring true to my own experiences. Kiyonna's attention to detail and commitment to making every woman feel beautiful shine through in every stitch and fabric choice. If you're looking to elevate your style and feel fabulous in what you wear, Kiyonna is the way to go. Trust me, you won't regret it.

Transformed My Wardrobe – Kiyonna.com is a Game Changer!

Let me start by saying that Kiyonna.com has completely transformed my wardrobe. As a plus-size woman, it's always been a challenge to find clothes that not only fit well but also make me feel confident and beautiful. I stumbled upon Kiyonna.com and decided to give it a try. I ordered three items with great anticipation, but unfortunately, they didn't seem to flatter my body shape. The fabric, albeit of high quality, had a shiny finish that accentuated areas I'd rather not emphasize. Disheartened, I initiated a return process, and initially, they offered me a store credit. However, I knew that those specific items didn't work for me, so I insisted on a refund. Here's where Kiyonna.com truly won me over. They promptly processed a full refund without any hassle, and their customer service was incredibly understanding and accommodating. This experience completely turned my initial disappointment into delight. Kiyonna.com not only values its customers but also understands the importance of body positivity and confidence, especially for plus-size women like me. While the initial fit might not have worked for me, I can't help but appreciate their excellent customer service and the quality of their clothing. Kiyonna.com has gained my trust, and I'm looking forward to exploring more of their collection, confident that I have found a brand that genuinely cares about its customers. Thank you, Kiyonna.com, for your understanding and support. I highly recommend this brand to all the beautiful plus-size women out there on the lookout for stylish and flattering clothing options!

the garments are usually not flattering on me

My assessment for kiyonna.com the garments are usually not flattering on me. the material is shiny and reveals bulges. I purchased 3 gadgets however needed to return then, they needed to offer me a credit score. I needed to insist a refund as I instructed them I'd not purchase their garments once more. Not really useful foe plus dimension ladies

Different

When I stumbled upon kiyonna.com, I was excited to find a colorful dress that I envisioned wearing to a special event. However, when the dress arrived, it didn't quite live up to my expectations. Disappointed, I began my search again and came across dresseswoo.com. I was pleasantly surprised to find a dress at the same price point, but with much better quality and style, perfect for the wedding I was attending. I'm so grateful I found dresseswoo.com as it truly delivered on what I was looking for. The dress I purchased was not only stunning but also made me feel confident and beautiful. The experience with dresseswoo.com completely redefined my expectations of online dress shopping. Thank you for making me feel truly special on such an important day.

Redefining Elegance: A Tale of Two Dresses

Embarking on my quest for the perfect dress, I stumbled upon kiyonna.com. Enthralled by the promise of color, I eagerly awaited my purchase, only to be met with disappointment as the hues fell flat upon arrival. This unexpected twist led me to reconsider my choices, ultimately leading me to the delightful discovery of dresseswoo.com. At dresseswoo.com, not only did I find dresses equally priced, but I also discovered a range of options perfectly tailored for wedding splendor. The intricate designs and impeccable quality transcended my expectations, infusing each garment with a sense of grace and sophistication that spoke directly to my heart. In the end, this journey from dismay to delight taught me a valuable lesson in the importance of finding the perfect match. With dresseswoo.com, I not only found a dress that suited my needs but also experienced a level of customer satisfaction that was truly unparalleled. Thank you for redefining elegance in the most unexpected ways!