Introduction

Klook.com is a one-stop-shop for travelers who want to book exciting activities and tourist attractions in various destinations around the world. The platform offers a user-friendly interface and a vast selection of activities, from theme parks to walking tours, culinary experiences, and more. With Klook.com, travelers can easily book and secure their tickets at competitive prices.

Pros and Cons

Pros:
  • Excellent selection of activities and experiences at competitive prices
  • User-friendly interface that makes the booking process easy
  • 24/7 customer service support for any queries
  • Flexible cancellation and refund policies on select activities
  • Competitive loyalty program with rewards and discounts for loyal customers
Cons:
  • Some activities may have limited availability, especially during peak tourist seasons
  • Not all activities offer instant confirmation or e-tickets. Some tickets need to be picked up at the attraction, which can be inconvenient for some travelers
  • Some locations may not have the same level of detail or information compared to more popular destinations

User Experience

Klook.com offers a seamless user experience, from browsing for the perfect activity to the checkout process. The website is easy to navigate, and users can filter their search by destination, activity type, and price range. The website also offers detailed descriptions, pictures, and customer reviews of each activity, which allows travelers to make informed decisions.

Pricing and Value for Money

Klook.com offers competitive prices for various activities, and the platform regularly offers promotions and discounts that allow travelers to save even more. The platform also offers price matching, which ensures that travelers get the best possible deal.

Alternatives

There are several alternatives to Klook.com, such as TripAdvisor, Viator, and GetYourGuide. However, Klook.com stands out for its competitive prices, excellent selection of activities, and user-friendly interface.

Customer Service

Klook.com offers 24/7 customer service support for any queries or concerns travelers may have. Users can contact customer service through various channels such as phone, email, or live chat.

Product Quality and Selection

Klook.com offers a vast selection of high-quality activities and experiences. The platform partners with reputable suppliers and ensures that all activities pass a rigorous quality check to ensure customer satisfaction.

Website Usability

Klook.com offers a user-friendly interface that makes the booking process easy. The website is well-organized, and users can quickly find what they are looking for.

Returns and Exchanges

Klook.com offers flexible cancellation and refund policies on select activities. Refunds are typically processed within 5-7 business days.

Promotions and Discounts

Klook.com regularly offers promotions and discounts, allowing travelers to save even more on select activities. The platform also offers a loyalty program that rewards loyal customers with discounts and other perks.

Reputation

Klook.com has built an excellent reputation for offering high-quality activities and excellent customer service. The platform has received numerous positive reviews from satisfied customers.

Payment Options

Klook.com accepts various payment options, including credit/debit cards and PayPal.

Loyalty Programs

Klook.com offers a loyalty program that rewards loyal customers with discounts and other perks. The program has different tiers, and users can earn points by booking and completing activities.

Customer Reviews

Klook.com has received positive reviews from satisfied customers. The platform showcases customer reviews on each activity's page, allowing travelers to make an informed decision.

Community Involvement

Klook.com partners with various organizations to give back to the community. For example, the platform has partnered with the WWF to support marine conservation efforts.

Shipping and Costs

Klook.com offers e-tickets for some activities, while others need to be picked up at the attraction. The platform does not charge shipping fees for e-tickets. However, pick-up fees may apply for some activities.

Vrushali Rakhunde Senior Content Editor

Hello, I am Vrushali Rakhunde, a news editor and reporter at Askemoffers. With a passion for creating compelling content, I have gained extensive experience in various writing roles. I worked as a Copywriter...

Klook Recent User Reviews

User Rating

5 stars

71

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Reviewer Name: Kat Roma Greer

Review Submission Date: 2022-12-19

Review Title: The WORST
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Review Description: The WORST. The whole point of us booking transfers through Klook was to be protected and get some assurance on quality. Both our transfers were late- one was 35 mins late and we nearly missed a crucial appointment. Thankful it wasn’t a flight we missed. Customer service couldn’t have cared less. Did very little to solve the issue and insisted I just work it all out with the merchant - what incentive is there to go with Klook if this is the case!? Won’t be trusting them with any bookings again.

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Reviewer Name: Tasriful Hoque

Review Submission Date: 2022-12-17

Review Title: No contact number
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Review Description: I have booked car rental through klook and now need to cancel it. But the manage booking link is not working. I can't contact them either as there is no phone number. I can't chat either as there is no link on booking voucher. The money has been taken but the booking isn't even showing on my account. Is there any phone number that I can contact to cancel my booking?

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Reviewer Name: Aakash Lahoti

Review Submission Date: 2022-12-17

Review Title: I made a combined booking for 3…
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Review Description: I made a combined booking for 6 attractions in Dubai totalling ?75000. The tickets worked flawlessly at all places and we didn’t face any issues. Amazing service :) keep it up

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Reviewer Name: Tawfik Khalifeh

Review Submission Date: 2022-12-17

Review Title: bad experience and unhelpful customer support
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Review Description: i booked a snorkeling event but the weather was unfit (high waves and windy), the operator still went on with the event and refused to cancel.klook didn't help with the mediation and sided with the operator siting cancellation terms. bad customer experience and unhelpful customer support.don't book on this site!

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Reviewer Name: Jason Keener

Review Submission Date: 2022-12-15

Review Title: DON’T USE Klook to book a rental car
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Review Description: DON’T USE Klook to book a rental car. No customer service to get in touch with, I ended up getting charged an additional $200 at the rental agency when picking up the car. The cost you pay online to them is misleading and does not include all taxes and fees charged by the rental company. Whatever rate they give you online, expect to pay close to double that again when picking up the rental car. I have no idea how this business model is legal

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Reviewer Name: Carsten Str

Review Submission Date: 2022-12-13

Review Title: I booket a Toyota Camry to take us from…
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Review Description: I booket a Toyota Camry to take us from Phuket airport to our hotel in Kata beach because we wanted a comfortable car for the trip.When we arrived at klook meeting point outside the airport there was No car waiting for us and we was afsked to wait for a car. When the car arrived 15 minnutes later it was an old Corolla and it Was not in a god condition.This car was like traveling on 3 class and it is for sure not what I paid for because I have been charged for a Camry. This is what i will call a SCAM.The provider was Huizuche.KLK5027264738

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Reviewer Name: Ana Chua

Review Submission Date: 2022-12-05

Review Title: I purchased Klook Flex Plus
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Review Description: I purchased Klook Flex Plus. Their website says"When you book with a No-show Refund (Klook Flex Plus), you'll get a 60% refund if you don't redeem your voucher - no questions asked. Just send a No-show Refund (Klook Flex Plus) claim within 10 days after the participation date and we'll refund you after verifying." Well, they did get back to me and claimed that the voucher has been redeemed (I did not use the voucher). So they are asking questions and denying refund.

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Reviewer Name: Carlvin Sng

Review Submission Date: 2022-11-28

Review Title: Would rate negative if system allows me…
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Review Description: Would rate negative if system allows me to.Booked car rental via Klook for my trip and apparently there were some sort of communication breakdown internally which resulted in no booking confirmation from their vendor. For your information, I have received booking confirmation from Klook.Waited 4 hours at the airport and ended with no car to travel to another destination that is 3 hours away. Contacted their customer service and all of them just ended the chat abruptly with no resolution in place. Will avoid at all cost. Thanks for spoiling my trip.

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Reviewer Name: Stranger

Review Submission Date: 2022-11-25

Review Title: Scammers!
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Review Description: F*king scammers! According to them they will issue the E-ticket after placing and confirmed the booking but until now 3 days after no ticket was issued and F*king costumer service is ignoring there costumers!!!!

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Reviewer Name: Michelle Lyons

Review Submission Date: 2022-11-23

Review Title: The WORST customer service I have ever…
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Review Description: The WORST customer service I have ever experienced keep fobbing me off to the local provider of the tour but I have been in touch with the local operator of the tour and they have not received my money I looked for a refund and klook have either ended the chat or stopped replying to my emails. DO NOT BOOK WITH KLOOK!!!!!!