Knifecountryusa User Reviews

Introduction

Knifecountryusa.com is an e-commerce store that offers a wide range of outdoor products, including knives, tools, camping gear, and tactical equipment. The company is based in Wyoming and has been in business since 2001. Knifecountryusa.com claims to have the largest selection of knives on the internet, with over 30,000 models from leading brands.

Pros and Cons

Pros: - Excellent selection of knives and outdoor gear - Competitive pricing and frequent sales - Free shipping on orders above $89 - Easy to navigate website with clear product descriptions - Positive customer reviews Cons: - Limited information about the company's history and ownership - Returns policy requires pre-authorization and may incur restocking fees

User Experience

The website is well-designed and easy to use, with a search bar at the top and categories listed on the left-hand side. Each product has a clear description, high-quality images, and customer reviews. Customers can create an account to save their wishlist and order history.

Pricing and Value for Money

The pricing for knives and outdoor gear is competitive with other retailers, and the frequent sales and discounts offer even better value for money. The shipping cost is reasonable, and orders above $89 ship for free. The loyalty program rewards customers with points that can be redeemed for discounts on future purchases.

Alternatives

Other online retailers that offer knives and outdoor gear include BladeHQ, KnifeCenter, and Amazon. However, Knifecountryusa.com has a wider selection of products and often offers better pricing and promotions.

Customer Service

The customer service team is available by phone or email and responds promptly to inquiries. The website also has a helpful FAQ section with answers to common questions about ordering, shipping, and returns. However, the returns policy is more restrictive than some other retailers and requires pre-authorization.

Product Quality and Selection

Knifecountryusa.com offers a wide range of products from leading brands, including Benchmade, Spyderco, and SOG. The website also has a section for handmade knives and custom orders. The product descriptions are detailed and accurate, and the customer reviews provide valuable feedback on the quality and performance of each item.

Website Usability

The website is user-friendly and easy to navigate, with clear categories and search filters. The checkout process is straightforward, and customers can choose from several payment options, including credit card, PayPal, and Amazon Pay.

Returns and Exchanges

The returns policy requires pre-authorization and may incur restocking fees. Products must be in new and unused condition with all original packaging and paperwork. However, defective or damaged products can be returned for a full refund or exchange.

Promotions and Discounts

Knifecountryusa.com offers frequent sales and promotions, including discount codes and free gifts with purchase. The loyalty program rewards customers with points that can be redeemed for discounts on future orders.

Reputation

Knifecountryusa.com has a positive reputation among customers, with many praising the selection, pricing, and customer service. The company has an A+ rating with the Better Business Bureau and is registered with the Wyoming secretary of state.

Payment Options

Customers can choose from several payment options, including credit card, PayPal, and Amazon Pay. The website uses secure SSL encryption to protect customer data during checkout.

Loyalty Programs

The loyalty program rewards customers with points for each purchase and for leaving product reviews. Points can be redeemed for discounts on future orders.

Customer Reviews

Customer reviews on the website and third-party review sites are overwhelmingly positive, with many praising the product selection, pricing, and customer service. Some negative reviews mention slow shipping times or issues with returns.

Community Involvement

Knifecountryusa.com does not appear to have a strong community involvement program, although the website does have a blog with articles on topics related to knives and outdoor gear.

Shipping and Costs

Shipping costs are reasonable, and orders above $89 ship for free. Standard shipping typically takes 5-7 business days, although expedited shipping is available for an additional fee. Knifecountryusa.com ships to all U.S. states and territories, as well as Canada and several other countries.