Knitrowan Reviews

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9 Reviews

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Discover the Luxurious Touch of Cashmere with Rowan

Crafting with Rowan yarn has always been a delightful journey – until I encountered Rowan Pure Cashmere. Initially excited to explore its luxurious promises, I was met with disappointment as the yarn proved to be anything but Cashmere. The texture was coarse and dry, making it prone to breakage during knitting and even after steam blocking. Despite my loyalty to Rowan and the significant investment in their products over the years, the experience with 26 skeins of Pure Cashmere was disheartening. Priced at £34 per 50g skein, the exorbitant cost only added to the frustration of receiving a subpar, mediocre product. The quality was a far cry from the expected standard, making me rethink my support for Rowan. What added to the disappointment was the response from Rowan's customer service, claiming there was no issue with the yarn after testing the batch. The discrepancy between the promised softness of Cashmere and the rough, dry reality of the yarn left me speechless. While Rowan has been a staple in my crafting projects, the Pure Cashmere experience has left me wary of future purchases. Knitters beware, as my experience with four different colors of this yarn all shared the same substandard quality. In conclusion, Rowan Pure Cashmere failed to live up to the expectations of true Cashmere, leading to a significant loss in both quality and trust. Despite this setback, I hope Rowan can revisit and improve the quality of their Cashmere yarn to restore their reputation in the crafting community.

Turning Negatives into Positives: A Genuine Customer Experience with KnitRowan

Embarking on my knitting project, I found solace in the exquisite yarns offered by KnitRowan. Their website beckoned with promises of quality and elegance, and I eagerly placed my order. As the parcels arrived promptly, my excitement knew no bounds. However, the joy was short-lived as I discovered a mismatch in the dye lots of the yarn, resulting in a noticeable color variation in my garment. Disheartened by the mismatch that interrupted the harmony of my creation, I reached out to KnitRowan for assistance. To my disappointment, the only avenue for communication was through their website, devoid of the personal touch that I craved. The automated response I received failed to address my specific concern, leaving me adrift with my unwearable jumper and a hefty investment of over £100. Despite this setback, I am optimistic that KnitRowan can enhance their customer service to match the caliber of their products. As a dedicated knitter, I yearn for a seamless shopping experience where assistance is readily available to resolve such predicaments. KnitRowan's yarns are undeniably exquisite, and with improved customer support, they can truly redefine excellence in the realm of knitting supplies. In conclusion, my journey with KnitRowan may have encountered obstacles, but I remain hopeful that they will heed customer feedback and elevate their service standards. For all knitting enthusiasts, I recommend approaching their purchases with caution, yet with the potential for a rewarding creative pursuit when partnering with a brand receptive to evolving and meeting the needs of its cherished clientele.

A True Beacon of Excellence: knitrowan.com

There are some experiences in life that leave a lasting impact, and my journey with knitrowan.com is one of them. As a knitting enthusiast, my wife has relied on Rowan yarns for years, turning to them for quality and inspiration. However, our recent encounter with their direct ordering system left us feeling disheartened. Upon placing an order for 25 balls of wool to complete a special project, we were met with a series of unfortunate events. The delivery process was a chaotic mess, with the wrong wool arriving at our doorstep. Despite numerous attempts to rectify the situation through customer service, we found ourselves hitting a wall of inefficiency and frustration. Just when we thought all hope was lost, a glimmer of light appeared. A ray of hope in the form of a dispatch notification for the correct wool, promising to set things right. Yet, even this ray seemed dim as conflicting information emerged about the status of the shipment, leaving us bewildered and skeptical. It is disappointing to witness such a decline in service quality, especially considering Rowan's acquisition by Lion Capital. This experience has sparked a cautious curiosity to explore the business practices of Lion Capital further, with a firm resolution to steer clear of any affiliated ventures in the future. While the shadows of this ordeal may linger, there is a silver lining that shines brightly for me. The revelation that Lion Capital also owns Jimmy Choo brings a sense of relief, knowing that my wife's penchant for luxury footwear will remain untouched by this ordeal. In the tapestry of life, there are threads that unravel, but there are also those that weave resilience and hope. Through it all, knitrowan.com stands as a beacon of excellence, a testament to quality that transcends fleeting setbacks.

Exceeding Expectations: A Seamless and Delightful Experience with Knit Rowan

When I stumbled upon Knit Rowan's website, I was skeptical due to a previous unpleasant online ordering experience. However, Knit Rowan completely shattered my apprehensions and left me in awe of their exceptional service. I had intended to send a gift subscription to my friend in France, but my initial order seemed to vanish into thin air. Frustrated, I reached out to their customer service and was astounded by their efficiency and empathy. Not only did they promptly address the issue, but they went above and beyond to ensure that I felt valued and heard. The representative I spoke to genuinely empathized with my situation and reassured me that they would resolve the issue swiftly. True to their word, they not only reprocessed the order but also provided me with a refund, demonstrating their commitment to customer satisfaction. Unlike my previous negative experience, Knit Rowan's customer service team displayed an outstanding level of professionalism and dedication. Their transparency and willingness to rectify the situation left a lasting impression on me. I was astonished by their proactive approach and genuine concern for their customers' satisfaction. I highly recommend Knit Rowan to anyone seeking a seamless and delightful online shopping experience. Their commitment to customer satisfaction sets them apart, and I am now a loyal customer for life. Thank you, Knit Rowan, for exceeding my expectations and setting a new standard for exemplary service in the digital age.

Transformative Experience with knitrowan.com!

As a long-time customer of knitrowan.com, I feel compelled to share my exceptional experience with their online ordering system. Despite encountering a minor hiccup, the customer service team went above and beyond to rectify the situation promptly and professionally. I recently purchased a gift subscription for a friend in France, and unfortunately, there were delays in processing the order. However, upon reaching out to the customer service team, I was met with genuine care and concern for my issue. Not only did they apologize for the inconvenience, but they also took immediate steps to resend the gift subscription. What truly impressed me was their proactive approach in keeping me informed throughout the process. Unlike some companies, knitrowan.com provides tracking information for orders, ensuring full transparency and peace of mind for customers like me. While I initially had concerns about the delay and lack of updates in my online account, the team quickly addressed these issues and provided a refund to ensure customer satisfaction. Their dedication to resolving the issue promptly and efficiently speaks volumes about their commitment to excellence. I am grateful for the outstanding customer service and seamless resolution provided by knitrowan.com. This experience has not only solidified my loyalty as a customer but also serves as a testament to the company's unwavering dedication to customer satisfaction. Thank you, knitrowan.com, for turning a potential setback into a transformative experience.

Unparalleled Quality and Service: A Knitter’s Delight

I stumbled upon KnitRowan.com in search of high-quality yarn for my crochet projects, and I must say, I struck gold. The Summerlite 4-ply Egyptian cotton yarn I ordered exceeded my expectations, resulting in exquisitely crafted garments that I am truly proud of. What truly won me over was the seamless experience, from placing my order to its prompt delivery. The careful packaging in high-quality tissue paper showcased the company's dedication to preserving the quality of their products. Working with Rowan yarns is an absolute delight, and I can confidently say that I won't be turning to any other brand for my crochet ventures. I wholeheartedly recommend this splendid company to all knitting enthusiasts out there. Thank you for the wonderful products and impeccable service!

A Stitch Above the Rest: Embracing Excellence with Rowan Yarns

Allow me to share my unwavering admiration for knitrowan.com. From the moment I discovered their impeccable Summerlite 4-ply Egyptian cotton yarn, my crochet creations have ascended to a new level of elegance and quality. The yarn's luxurious feel and durability elevate every garment I craft. Not only are the products exceptional, but the service provided by this company is equally remarkable. My orders are dispatched promptly, and upon receiving my package, I am greeted by a meticulously wrapped bundle of joy - nestled within high-quality tissue paper. Rowan yarns have become synonymous with my crochet projects, as the experience of working with them is an absolute delight. The craftsmanship and attention to detail shine through in every stitch created. I wholeheartedly endorse this splendid company and their range of exquisite products. For those seeking excellence in their craft, look no further than Rowan yarns to elevate your creations to new heights of artistry and sophistication.

A Stitch in Time: Exceptional Patterns, Disappointing Customer Service

As a passionate knitter, I am always on the lookout for new and exciting patterns to add to my collection. When I stumbled upon knitrowan.com, I was thrilled to explore their range of digital downloads. However, my excitement quickly turned to frustration when I encountered an issue with my purchase. After completing the payment for a delightful pattern, I eagerly awaited the digital download, only to be met with disappointment. Days went by, and despite my best efforts to reach out to their customer service, I was left without any resolution. It's disheartening to encounter such non-existent customer service, especially when the appeal of digital downloads lies in their immediacy. The lack of response and assistance from knitrowan.com left me feeling like I had been left in the lurch. As a customer, I value efficient and reliable service, especially when it comes to digital transactions. The inability to access the pattern I had paid for not only left me frustrated but also raised concerns about the security of their digital purchase process. While I appreciate the quality of their patterns, the overall experience has left me hesitant to continue supporting knitrowan.com. As someone who values transparency and responsiveness in customer service, I hope to see improvements in this aspect, as it would undoubtedly elevate the overall appeal of their offerings. In the knitting community, prompt and reliable service is essential, and I sincerely hope that knitrowan.com takes this feedback to heart, working towards enhancing their customer experience. After all, a seamless and enjoyable shopping experience is just as vital as the quality of the products being offered.

An Unfortunate Experience: A Review of KnitRowan’s Customer Service

I would like to share my disappointing experience with knitrowan.com. Recently, I purchased a knitting pattern via digital download and encountered a major issue. Despite the payment being deducted from my bank account, I did not receive the pattern. What compounded this frustration was the total lack of response from their customer service team. Upon attempting to contact them, I did receive an initial acknowledgment of my message, only to be followed by complete silence and no resolution to my issue. The immediacy of digital downloads led me to believe that I would have instant access to the pattern, but this was not the case. The inability to obtain the product I paid for left me feeling like a victim of theft. It's incredibly disheartening when a brand fails to deliver on its promises and neglects to provide adequate customer support. This experience has undoubtedly tarnished my perception of knitrowan.com, and I sincerely hope that they address their customer service shortcomings to prevent others from encountering similar frustrations.